Jorge was amazing at the best buy on 137 in Edmonton! He was so understanding about my purchasing a new phone for my adopted dad due to mobile issues. He told me that my two kids were so well behaved. He was just so great to talk to and deal with. Thank you again! read more

This is my second yelp review and the first one I wrote was 5 years ago. I'm writing this review because David provided me with the best customer service I have ever received. He assisted me with getting a new phone yesterday and helped me choose a plan with it. He guided me through the entire process and even helped me pick out a phone case and other accessories. I've always dreaded getting a new phone because of the long process, but he made it so easy and simple. read more

Best Buy - Yellow iPhone 14 - Electronics Near Me - Edmonton, Alberta

Love this location. Very professional service and if you can catch the right deals, it's definitely worth the price Note: this review was on April 2019 originally on Google maps. I can say with confidence they still. Hold up to the rep. Buy the gsp and you will not be disappointed. Better to be safe than sorry. read more

I was having problems with my acer laptop so I brought it in to look at a Lenova laptop which I should have purchased from Lenova as it was much cheaper-free shipping. They decreased the price apparently to purchase the Geek Squad warranty. I still feel that set-up job was not done as I had to bring back the power supply and lost a number of apps and files they did not import and export onto the new computer. Why should I have to show them how to. Spending more time fixing the problems they created with their substandard original install. I had a number of files and pictures that were precious to me as they were pictures of my husband-mother-sister-dog. Whom I had lost since 2009 Did not know that I had to sit with them to ensure that it was done up to my expectations. $479.00 laptop(Lenova) became $ 900.04. I'm still working on this computer. read more

Horrible customer service. No one seems to care what's going on. There is no urgency. Spent $700 and waited for far too long for any customer service. Then got passed around to a few associates before being able to walk out of the store with my purchase. Was in the store an hour when it should have taken 10 minutes. Not impressed to say the least. read more

From Worst Buy... to Best Buyer.... I bought a laptop at the location on 137 Avenue near 139 Street in Edmonton, frankly it would have been faster for my son to doing his home work using a full volume of Encyclopedia Britannica (the printed version). I took it back and was bounced around from the returns desk to geek squad in order to do the return, an action even the Geek Squad Clerk said she has never seen in 2 years. After being cleared by geek squad as the item was still in pristine condition, she sent be back to customer service to complete the return, or so I thought. They refused to return the item, reason being, returns on this item must be done within 15 days.... Apperently the useful life of a laptop is now 15 days... Needless to say I left it with the returns clerk and his supervisor who were pretty knowledgeable about Best Buy's policies to protect itself, but had no idea about providing quality customer service. They made no effort to try to keep my business or even to address the fact that the item might have defects and has fallen well below the expected acceptable performance level, thus has not and will not provide the required value for my money. My attempts to get the message accross that any successful organization most fundamental policy that supersedes anyother policy is that of enbracing the the fact that 'the customer is always right to expect the best service'. I went straight to COSTCO and bought a new laptop for my son, as they know how to treat customers. This is my last transaction with Best Buy, but I will stop at nothing to get my money back. I have been robbed before, but this is worst than the last time I was robbed, at least that guy had the decency to use an oversized knife and placed it at my throat. (written at 12:30pm) Its just after 17:30 (5:30pm) mountain time... After writing the above, I decided to go back to the Best Buy and I asked to speak to the Store Manager who introduced himself as Mo, at first he was holding the policy line, however with less rigidity than the supervisor and clerk I dealt with the previous day. After much discussion, I am pleased to report he displayed that he understood how important is was to deliver superior service and make every effort to keep customers coming back, I got my refund, and a discount on a upgrade. I unreservedly tip my hat to Mo as I went into Best Buy a very Unhappy, dissatisfied soon to be Ex-customer who was there to do my last transaction with the organisation, but left as a very satisfied and some loyal customer and now refer to myself as a BestBuyer this is a term I coined for loyal satisfied Best Buy cuatomers based on this experience. As a result I am changing my original one (1) star rating to 5 stars.. read more

Whatever your electronic needs are, Best Buy is almost guaranteed to have it. They have a very comprehensive website, and for lazy people like me, you can order something online and just pick it up at any location which has the product in stock. Having multiple locations around Edmonton make hard-to-find items easier to obtain. I was here during the day and my first reaction was "Does anyone work here"? Other than the store greeter, I barely got any attention as I was walking in the store. The store was essentially deserted. It felt as if everyone was either hiding, or just avoiding eye contact with me as I walked by them. There are a lot of sales at Best Buy, which make their prices very attractive. They have a huge inventory of movies, games, music, and tvs. I found their camera section to be a bit lacking, and it doesn't help that half their units were damaged, had no power, or simply refused to work. Regardless, Best Buy is one of my first choices for my electronic needs. I always find myself scanning their flyer every week to find out the best deals of the week. If they had some form of service here, I'd give them a higher rating. Otherwise, don't expect much customer support while you're here. read more

If I have a choice, I would give them zero rating. On Saturday, November 10, 2018, I went to Best Buy where I purchased a Whirlpool washer. Best Buy salesman told me to buy the two new hoses that would include the installation. I trusted Best Buy to send a professional plumber to do the job. I believed that Best Buy cares for their customers and would provide a professional plumber who knew what they were doing and would give the best service possible. If I had known that the installer (Metro To Home) that Best Buy sent was not professional, I would not have hired their delivery person to install the washer. The washer was to be delivered on Friday, November 16, 2018. The delivery people from Metro To Town were not on time. Two men carried the washer up to the second floor of my house into my laundry room. While the older man was in the laundry room installing the washer, I heard him call out to the younger guy to go out to their truck to get a pair of pliers. I handed the locking pliers which I had, for him to tighten the hoses to the taps. Instead, he only tightened the hot tap and forgot to tighten the cold tap using the plier. And that had caused water leak which damaged the wall, ceiling and floor to my house. I did not stay to watch him install the washer as I trusted that Best Buy had sent someone who knew how to install the washer properly. I signed the paper as he told me that he had completed the job and had installed the washing machine that I had purchased. I trusted that Best Buy had sent someone who was competent to do the job and believed that Best Buy would be liable if anything went wrong with the installation. Once the installation was complete, the installer (Metro To Town) that Best Buy sent did not turn on the taps connected to the washer to show me that the hoses were connected properly and that they did not leak. As I am not a plumber and know nothing about plumbing I did not think to ask the installer to do this at that time. The installer pushed the washer back against the wall where the blue and red connecting taps are located, hiding them from view. Approximately a month later, after I had noticed that there was a problem with water damage to my house from the improper installation of the washer, I contacted Best Buy to advise them of the improper installation and also to advise them that I will be seeking compensation from them. When their delivery manager of METRO TO TOWN called me, she told me that their company rule is to tighten the connection hoses with their hands and not with pliers. If I had known that their company rule is to tighten it with their fingers, I would not have hired them. My conclusion is that BEST BUY hires METRO TO TOWN to deliver and install, and their rules are they only use their fingers to tighten when they do installation. They do not use tools. BEWARE, DO NOT SIGN THE PAPER RIGHT AWAY! I KNOW THEY WILL FORCE YOU TO SIGN. BE STRONG. DO NOT SIGN. AND MAKE SURE THEY SHOW YOU ALL THE PRODEDURES THAT THEY HAVE DONE THE PROPER WORK FIRST!! LET THEM LEAVE WITHOUT SIGNING THE PAPER IF THEY SHOWED SIGN THAT THEY ARE IN HURRY TO LEAVE. read more

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I find most Best buy stores average, and this one is no different. The staff are hit and miss, but they do have a decent selection of games. We went in to get Pokemon X and Y yesterday, and it was nice to see a female working the games section that actually knew what she was talking about. Most of our purchases here are for games or movies, as we find their selection of computer peripherals and parts lacking and over priced. Don't even think about trying to get a decent gaming keyboard here! For average electronic purchases, this will continue to be a stop for us, but for anything more specialized, we will likely go elsewhere. read more

Also, a great location where it does not get crazy busy as you can easily get in and easily find what your looking for and get out in a jiffy. Like how the North side as all the same stores as the South side so you do not have to drive across the city to go to a specific store. If your in need of a new computer, come to Best buy. Always have had excellent prices on computers every time I have gone. Fact: did you know Future shop and Best Buy are one company. So you may think you are buying from their competitor, but truthfully the money all goes to the same place. read more

Amazing for any electronics they have cameras monitors pcs headsets moce keyboards etc

I love Best Buy! Even though it's basically the same as Future Shop, I love Best Buy so much more! I think I have figured out why though. The Best Buy colours, blue and yellow, are so inviting, calming, and attractive. I also think they must trigger something in my brain and make me want to buy things, because I rarely leave here empty handed. I've gotten so many good deals here on DVD movies, flashdrives, and video games. I bought my XBOX 360 here (yes, I'm a major geek), and I was so happy that I got two really awesome games with it for free. I even got a 13-month XBOX Live membership for $50, and it's usually $60. Also, Best Buy is the only place that has these particular Panasonic headphones that I love. These are the bigger-type of headphones and are only $30! They are popular though, and the stores almost always sell out, but you can buy them on Best Buy's website. Although Best Buy promotes itself as having no-pressure, no-commission sales staff, I still find myself bothered by them at times. Sometimes I can't walk 10 steps without having another staff member ask me if I need help. Also, whenever I buy a big-ticket item, I get a huge speech about how I need to buy the extra-protection warranty, and they act like I'd be stupid not to get it. I also love Best Buy, because it's just fun to walk around, look at stuff, and try it out. It's always cool to check the new Apple computers on display or the new ipods. Best Buy isn't always cheap though. You definitely have to watch your prices. And watch out for the staff too--don't let them talk you into those extra warranties! read more

I can usually find what I'm looking for at Best Buy. I bought my beloved digital camera here and many other electronic like my home phones, memory cards, CDs, DVDs, phone head set, etc. The prices are fairly good and comparable with other stores like it. However, when I do have a question I often have a hard time finding someone to help me or when I do get bounced from sales person to sales person, department to department. The attitude that "this is not my department" bugs me. read more

Best Buy - Electronics Near Me - Edmonton, Alberta

Great selection of items and always restocked! I enjoy going there for all things tech!

While they have a great selection of electronics and I've always found what I needed, what I don't need is the in your face hard sell of extended warranty and geek squad services. Last time I was there I had to tell the third sales guy who got in my face to just stop with the sales pitch. After which, like a good little soldier, he followed me around and started droning on about another service he wanted me to pay for. I couldn't take it anymore, I left. read more

Horrible customer service. Was waiting for someone to help cash me out and there was no one working on the till. At least 5 employees just stood and stared at me obviously seeing me waiting for a cashier and not one person came over to help or at the very least come over to say if there was someone on the way. Ended up leaving my purchase at the counter. It's as if they really don't want your business in this store, save yourself the hassle and shop somewhere else. read more

After being sent to this Best Buy from another Best Buy location (38th Ave. NW) to have my car starter/remote keyless entry installed, I was told that I would need to pay for a few additional charges that the last best buy had missed on my work slip (For full information regarding this, please see my other review for the 38th Ave. location). I was told that I would have to get the refund from the other Best buy, as they were the location that sold me the unit/work slip. That was ok with me, it was not the 137 Ave. location's fault, and they are just doing it by the numbers. After getting the unit installed, I took it home. There seemed to be some problems with it, as it would give the Brake Push error if the car had been turned off for more than 5 minutes, causing it not to start. I took the car back in (3 p.m.), and the guy took it right in to take a look at it. He initially thought it was a quick fix for a problem with the bypass module, but it turned out to be something a little bigger. He was only supposed to work until 5 that day, but he stayed until the work was done properly (until 6, without overtime pay). I have had it in my car for 2 days now, and it is working perfectly. He spent a lot of time talking to bother Viper and iDatalink on the phone to get it worked out, and in the end he got it figured. I truly appreciate his hard work and dedication to a properly working product, and for this, I will gladly drive all the way across the city for my electronic purchases as opposed to going to a Best Buy location that blatantly lied to me (Once again, read my review for the 38th Ave. NW Location). If you need a car starter installed and you want to save the cash/don't mind booking a few months in advance, this is the Best Buy location to go to. read more

Best Buy is a great store, and it would be even better if the quality of customer service approved. I was at Best Buy during boxing week looking for a laptop, and not a single customer service representative inquired whether I needed any help. Even my "Hello" and "Excuse me" could not get me their attention. Of course, I can blame hectic atmosphere in the store during boxing week, but now that I think about it, on several occasions during not busy store hours, I had to work hard at getting sales associates' attention and assistance. These guys are either here for you, and assist you in the most professional manner, or they are nowhere to be found. I did end up purchasing beautiful laptop at a good price, and the guy who processed my purchase was fun and friendly. He did try to sell extra protection warranty, service packages and what not, but wasn't overly pushy about it. Generally, Best Buy is just as nice as Future Shop, and sells similar merchandise. Prices are very much alike as well. At Best Buy, there are always latest electronics in stock, and products often go on sale. It is possible to negotiate a price for big ticket items such as TVs. My husband buys PC games here, and since he does so quite often, I guess the selection is good and ample. I, on the other hand, really like Best Buy's selection of DVDs: there are thousands of titles, and frequent sales. read more

Best Buy - Electronics Near Me - Edmonton, Alberta

This has got to be the worse customer service location in the world. Attention to customers is nil. They're too busy socializing with each other. Even when you walk right into the middle of them. They walk up to you when you don't need them but once you do need them. I've been to this store a number of times. Twice now no one at cash area and a bunch off at side chatting. read more

This morning I called Geek Squad to have my daughters phone fixed. I figured with me paying near $16.00 per month that when I had to send her phone in for repair that it may cost $100 or so dollars to be done. That is not the case! To have my daughters phone fixed is $200.00 dollars and an additional $620.00 deposit. Now I understand that yes once they receive the phone I will get that $620.00 back, but what am I paying this company for if not for them to fix my phone. This additional fee can break the bank for many who do not have the available credit and nowhere in the disclaimer you sign at the store does it say it will cost this much to return the phone for repair. I'm angry because I was not told of these additional fees. I WILL NOT BUY A PHONE FROM BEST BUY EVER AGAIN. Secondly I would suggest Apple Care any day. The plan on my phone is only 12.00 and I walk in with my phone and pay $100.00 to replace the phone. Way cheaper everything is out in the open when you sign the contract with this company and there are no hidden fees! read more

I have already written a review and a nice lady had responded thinking she could help me with my $2000 loss due to their installers not installing my washer correctly and basically she could not help me, so in my despair I still feel like I'm still a liar and I will not get my money back at all and they are still using these installers. Trust me when I say their installers are unprofessional and have no clue how to properly install a lamp if you asked them. Don't get their installers, guaranteed your basement will flood and Best Buy won't care. read more

Horrible customer service. Laughed at my sister and I when we tried to find a battery for a computer, and made us feel dumb.

I see good reviews on product, selection, setup of store...but most are not a fan of the service. I myself found the staff to be rude. Had the misfortune of dealing with Manager of location Mandep who should not be a manager. Then two others, a brother and sister team that I'm sure are employees of the year...no customer service skills. They treat customers like you are privileged to be there and have them take your money! Also they will fight you to death with every reason not to match a price including made up reasons. Save the grief, buy from Visions or online at Newegg, or memory express or amazon...don't reward this behavior! read more

James C Jan 5, 2011 On March 18, 2010 I purchased a Brother MFC-225W and the salesperson was quite pleasant. After some thought I took out a four year extended warranty because myself and a friend were informed by doing so, the four year warranty would start immediately, and it would override the manufactures warranty. In the case of any problems with the printer all I had to do was take it back to the store and they would exchange it if it was too much to fix it. I called and spoke with a service technician, and he informed me to bring it into the store and they would send it to their repair shop, and if it's not fixable an exhange would take place. So I went to Best Buy right away, and what I am about to say has been of a poor experience. However, yesterday Jan 4, 2011, I took the printer in for repairs, as the black inkwell would not work unless if I put it through a manual cleaning when ever I wanted to print a page or two. While standing at customer service I was informed it was still under the manufacturers warranty and the warranty I paid for was uselss. A total different story than what I was told upon purchasing the printer. After speaking with some friends, they too have been told the same story as I was when they purchased a product there in regards to the warranties. After about a good 1/2 hour debating this, with girl, she finally called Brother in Montreal and was put on hold for at least another 15'. Brother's did not want to be honourable and stand behind their warranty. After a period of time, I took the phone and spoke to this individual who was not a people person to deal with such issues. After some negotiations over the phone, and giving the guy my personal information over the phone he agreed to exchange this printer with a MFCJ465W. We repeated this number four times back and forth after the girl wrote it down. Then he requested that I send him a copy of my receipt and an agreement that I would accept this new printer, by faxing it so the shipments of exchange would be activated immediately. He also stated that Brothers would cover all shipping costs. I ask the girl if she was going to fax him the copy, and she said she would do the search via Brothers site to get the fax number and follow through faxing as promised. Now all this took place over one hour of my time, and I was late for my appointed that I had. He informed me he would call UPS to call me this morning to set up a time to pick this old printer up. So in the afternoon I called UPS to inquire and see if an order for a shipment was initiated, of course, there was none put in. Furthermore, when I got home I thought I would go into Brothers site and check up on this new printer he said he would send, well folks there was nothing in the internet about this machine, so I guess it is a machine that is a ghost somewhere, but where. There is no printer under the numbers he gave me. So WARNING TO ALL CUSTOMERS, be aware that selling promises are very deceptive, and the warranties mean nothing. If the warranty would of started, as promised, the day I purchased this machine, there would of been no problem, but I became a victim of deception through this stores manipulative ways in selling warranties. I asked the girl if my warranty that I paid for will carry on after this episode and she said it would, but time will tell. Now I am out of a printer that is needed badly. Very disappointed. read more

Reserved a product through the website. Best Buy employee called me and told me they set the item aside for me. Get a call 45 minutes later just as I'm leaving to go get the item, and I'm told they sold the item to someone else. Great job Best Buy. read more

On April 21 around 12 pm I went to Best Buy in Edmonton at 13924 137 Ave. NW with the intention of purchasing a camera. Upon arrival at the camera department I noticed the displays of cameras were very sparse and not many models were displayed even tho many of the models were in stock in the locked cases below. After walking around for about 15 minutes I found an associate to ask a few questions as I had a pretty good idea which features I wanted in a camera, I asked about a few cameras and as the associate started telling me I was wrong about which features many of the cameras had, I noticed that not one of the cameras actually matched the display of price and description of the features paper displayed with them, after searching I found some and placed them with the correct cameras and mentioned it to the associate who immediately grabbed all the descriptions and prices and removed them, I explained how this was quite unhelpful as now I and other customers wouldn't know anything about the cameras at all, he stated I could go home and look them up online if I wanted and then he walked away. After walking around and using my phone to google some of the cameras I found the one I wanted to purchase but could not find an associate. I went to the front door and requested someone be sent to the camera department, about 10 minutes later someone came but started talking to another customer immediately who was looking at dslr cameras and accessories and was trying out different lenses, I went over and explained I just wanted to purchase a camera and the associate said he would be with us in a few minutes, it was obvious he knew the other customer as they laughed and joked around, he came over once to see which camera we wanted and said he would look into it, 45 minutes later he was still busy with the other "customer" I went to the front again and explained that I still had not been helped as the associate was busy with another customer, the associate at the door told me to go stand in line at the checkout and maybe someone would help me, I explained to him I was not going to stand in line at the checkout in order for them to tell me I had to go back to the camera department to get the camera, as I had been thru that situation in the past and I knew the associate at the checkout would not be able to leave to go get the camera and probably did not have keys, after another 15 minutes of waiting we finally left the store, very frustrated. I have to say this is one of the worst customer service experiences I have had to date. I purchase most of my electronics including my tvs and Iphone from Best buy stores but after this I will definitely be rethinking my choice for shopping read more