Terrible customer service when I called to purchase an appliance. I live over 3 hrs. away from Edm. and wanted to buy a freezer for pickup. The woman on call wouldn't tell me when how much it costs for a pick from their warehouse to any BB store. I had to go to a store in person, order the item and then what? No details. I felt scammed and then she hung up on me. What a joke. Back to Home Depot!!! Avoid Bad Buy! read more

I was wanting a good quality air fryer. I read many reviews and decided on best buy on stony plain road. I received the best customer service with Rotika sales associate. She explained all the air fryers to me in great details. This particular air fryer was 5 star rated. Rotika even carried my purchase to the door. Fabulous service. Best buy better high this young lady full time. read more

Best Buy - Bella air fryer - Electronics Near Me - Edmonton, Alberta

I waited for more than 15 minutes for help with getting a new phone and no one came to ask if i need assistance. I proceeded to go ask a worker for help and she just brushed me off saying her other co worker would help me, but it was just her there. I went to the front asking for assistance but was also shot down saying to go back there and wait for a worker to show up and help me. I just decided to leave since it was obvious they were too "busy" to assistance me and my family. read more

I brought my nearly new iMac in because it had some kind of malfunction following a power surge (electrical storms!) and Siegfred got it all talking to itself properly again in minutes! There isn't enough time remaining in my life to stand in an Apple Store lineup! This was a brilliant decision on my part! Siegfred also carried my computer to and from my car - yes BOTH WAYS! A gentleman and a scholar. I will be a return customer! read more

Great experience, staff were very knowledgeable and helpful, in helping me find a tv for future purchase. 2-4 months away. read more

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sold my son a over priced laptop that can barely run its hardware i took it back next day to the same guy got kicked out the store

hello , this is a complaint re best buy location west edmonton stony plain re /170 st location.......... do not buy anything from this location if your expecting great after purchase appliance help......... especially from mo the floor manager he is rude and arrogant even other staff feels so....... we were in dire need of a fridge as ours died and needed a chip and mother board. went to stony pln rd location and bought a new lg fridge. the delivery people dropped off our fridge when doing so they damaged our hard wood floor ;( . they put fridge in place took a picture of it.. then my wife said it needs plugged , they went to pull it out and my wife said no no please use the floor saver planks as our hardwood is very soft... they to her no it has wheels, then pulled it out and wiggled it at same time on hardwood so my wife could get bck there... then left made her sign a form all is good. i got home put it back into place as i couldn't get water line hooked up.. put fridge backnon place and noticed the gouges and grooves in the floor picture attached andd called my neighbor who sold us the fridge and told h about the floor he told us to call delivery company. had deliveries people claims adjuster come. agreed our floornis damaged looked around and left. then sent us a letter saying nonit wasn't their fault and too bad so sad in other words. contacted my neighbor again sanjeed and he advised us to contact best buys customer service, as he has had customers having similar issues as us and best buy eventually helped them out..... well we have been trying to contact customer service all they don't say sorry to hear that androgen up a ticket... other than one letter saying we agree with delivery people sorry not helping you.... with no calls ir disscustions with us or most of all,,, to come buy and look for them selves ... nothing leaving us to feel like best buy doesnt care about their customers just they staff and delivery co..... all we want is our floor back to original shape it..... and the new fridge we asked for as original was too small. we just didnt wantbit delivered untill floor was fixed. and still no call from the store manager or best buy customer service as no one cares once appliance is delivered and home damaged... please dont buy anything from buy west edmonton stny plain rd... especially the floor manager mo, he is rude and arrogant. telling sorry we cant help you go thru your home insurance .. dont talk to us its in customer services hands... whaaat the heck .. he was ruder than that but.... dont expect good after sale experince if you home your home is damaged... best buy you know how to get ahold of us.. ms white, on gallanger read more

Best Buy - Look at the floor BEST BUY's Delivery people and no store managrrs or customer service help ... - Electronics Near Me - Edmonton, Alberta

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Our Best Buy in St. Albert is somewhat small, so I often find myself at the West End location. Staff are incredibly nice and knowledgeable. I can trust the advice that they give me. It's clean and tidy... everything is organised well and the layout of the store makes sense. read more

I bought a Ps4 VR from bust buy for Christmas gift to my daughter November 12, 2022 and it is now december 6,2022 my order is still not moving from bes buy warehouse, its been sitting there since November 14, 2022. I called and emailed customer service hundred times but no solution and never been able to solve the issu. I will never recommend shopping in best buy. their service are very poor. they are not customer focused. they are not capable to solve any issues. I would highly suggest choosing AMAZON instead of bestbuy. AMASON is only 2-3 day's shipping even the item is from Winnipeg. My order was just came from only coming from best buy west of Edmonto, Stony Plain Road but it takes never for my order to come. Yes, NEVER and not forever. My money is not refunded as well. best buy is not a good place to shop. read more

First I want to say that this is NOT a review of this Best Buy location. The young man who served me was friendly and helpful and went to "the back" to get what I needed. Paying for the product was an unnecessarily a long process. There was one person ahead of me. Three people behind me and one cashier. Took about 10 minutes for the cashier to deal with the customer. I would give this store a 3/5 in terms of a rating. The reason for my 1/5 for this review is today's Best Buy customer service experience online. First, I went to their website to look for the computer monitor I wanted to purchase. I had some questions about it. So I called the store number. There was about a 2-3 minutes long message telling me to go to the website and use the chat function. The store was not answering phones. So, then, why do they list the store number? So I went to the website which said that chat was available from 8am - Midnight EST. I was well within that time frame. I signed into chat and they told me that chat was not functioning. So I called the 800 number and it was never answered. So, I took a risk and went to the store. Fortunately, they had the monitor I was looking for in stock. Feel sorry for the next person who goes there looking for it. Overall, a very frustrating experience. It means that in the days to come when I need the kinds of things that Best Buy sells, they will be my last choice. Can't believe that in this day and age this kind of service is deemed acceptable by whoever runs Best Buy. read more

We had done research on TVs and looked around at other store a month before to get an idea of which one we wanted. Since we weren't in a rush, we watched for sales and when the TV we wanted was marked down, we went to the store. I didn't like the layout of the TV section. They are organized by screen size but I find there are a few aisles with the size range. It would be great if they were organized by size and then brand name. We did find the TV where the sale items were. We got a flat card and loaded it on to pay. During our time in the section, I didn't see a sales associate and no one approached us. We weren't there long, maybe 5-10 minutes but if we wanted service, we would have been out of luck. The good thing is we had done our research and knew exactly what we wanted. The check out process was fine and the cashier was friendly. We wheeled the TV out to the vehicle and loaded it on our own. If you are looking for good and available service, I'm not sure you will get it based on our experience. We came for the price, not the service and so far happy with the TV. Could be hit or miss at this Best Buy. read more

When I come to the city I like to stop a electronics store and see what's new. I stopped here today with my family and we started shopping. There are a lot of blue shirts in this store and little service. Disappointed with attention to customer. At one point the "game guy" was even busy playing on a tablet and was more focused on that. It felt like we almost were not even there. Then when I finally was able to get one blue shirt to come away from his blue shirt friends. I asked him about "HTC Vive " accessories....... after walking over a searching in the store computer he says " sorry we don't have that" then he tacks on " maybe a Vive is not popular" lol lol ........ hey Best Buy give me a call if you want a little knowledge in your store. Sorry your geek squad better go back to school. My seven year old would do a better job. If you get a job at an electronics store step one: learn about electronics. read more

Great to get stuff when they have a sale going on. Boxing Day sales are usually pretty good. Other stores having a sale? Use their Lowest Price Guarantee program and get 10% off the difference (Best Buy minus competitor's lower price) if you even find a lower price. read more

Best Buy - Electronics Near Me - Edmonton, Alberta

It's been more than a month since I received a faulty elliptical from BestBuy Canada. I've been emailing and calling their customer service to arrange a pick up for the heavy equipment as I told them I cannot physically move the box and unfortunately I dont have the help to do so. They have been ignoring my emails and request for a long period now. COVID-19 is no excuse to take money from people and refuse service. I am tired of emailing and getting ignored, I want my money back! read more

Why do I keep shopping here.... I now see benefits to the consumer to shopping at places that have a commission sales staff. Best Buy doesn't not operate on commission, which means most of their staff doesn't care if you buy or not. Nor do they care if they provide you with any level of service whats so ever. Twice I have walked in knowing exactly what I wanted to purchase and had they hardest time finding someone willing to take my money for their product. (Flat screen TV, Ipod) They staff seems more concerned with chatting with each other than providing you with any knowledge other than whats printed on the spec tag attached to the product. They do have a good selection and prices are very comparable, but make sure you already know what you want and have done the research ahead of time. read more

Been standing in the Tablet area for 15 Minutes without getting any help at all, I wouldn't even bother buying them here if they weren't on sale for half price. Maybe they should start paying commission to motivate employees to talk to customers. Several staff members are walking around doing nothing at all, lots of customers not being attended to. This place needs a system Luke Canadian Tire so you can press a button to summon someone to assist you. read more

I am not one to gush over big box stores, but Best Buy is making me break my own rule. This is the original Edmonton location. I bought a computer here a few years ago. There was something wrong with it, so I brought it back and it was replaced. It turned out there was something wrong with that one also, and I decided to go a different route and have a computer built instead of purchasing a pre-made one off the shelf. I brought the computer back and explained that I did not want another one, and they gave me all of my money back. Plus, in the meantime, the service department tried really hard to help me out with my computer woes. The customer service was overall excellent, despite it being such a huge store serving so many people. I would definitely make a major purchase from there again. read more

Here I am standing for 10 minutes in front of a display for a thousand dollar item that I am ready to buy and there is no one to help me. Finally I ask one of the staff members that keep whizzing by if there is anyone in the department. He promises to send someone my way. Shortly someone comes by but isn't able to access the product for me so he starts to hunt for someone that can. I left and went to The Microsoft store where I was pleasantly greeted helped all the way through my purchase. read more

Today my wife and I went in to look at Apple Laptops. We had a pretty good idea as to what we wanted but had a few questions. Apple has a program with Best Buy whereby they have an Apple employee in the store 5 days a week. Thursday through Monday in the case of this particular location. It was the Apple dude we spoke with first. The Apple rep was very knowledgeably and super helpful. He knew the answers to most of the geeky questions I asked. The second person we talked with was a sales rep., All he really did was ring through our purchases and pester us to purchase extended warranty. Most of the time, EXTENDED WARRANTY IS A RIP-OFF. I never buy it. Yet this person kept hounding us. Even after I flat out told him, "I'm not interested in extended warranty. Please to not ask again." I would be rating two stars had we only dealt with the Best Buy salesperson. Four or five if we had only dealt with the Apple guy. I'll settle at 3 stars. read more

small victory when someone actually answers the phone- at this location- I came from Vancouver where this compny is actually run by qualified people -not the case in EDMONTON where everybody is related to the franchisee in some way, Long story short I purchased a SONY Bravia 60 inch flat screen "smart tv" -which I was told came with the ability to surf the web, talk to the TV and other cool functions - an HP notebook 17 inch touchscreen laptop - I was advised by the very pushy salesman that the computer needed to be "set up' prior to being able to use it-for that task it would be 24 hrs and over $100.00 for the GEEK SQAUD to set it up,,,i work with computers and told the salesman flat out he was full of it, and I could remove "bloatware" myself and after arguing with him for 5 minutes he finally confessed that he was told to push the GEEK SQAUD as a Sales Add-on and that it was not necessary --duh! I then purchased a PS4 Pro and some other goodies - total bill just under $2000 - because I had spent over an hour there and and the associate selling the TV stated he would give me free delivery I told my wife to take our son home as he was fussing - I completed the paperwork and was walked to the front to set up delivery -the Owner walked over and didn't greet me at all - he was on his phone and approached the salesman who said it was a delivery - the owners first words to me were "how much did you spend" and then followed it up with a " no charge him for delivery, if he wants free he can spend another $200" and he walked away- had the sale not been wrung through already I would have told him to stuff himself- so I hailed a cab and asked him hi to send a van as the TV wouldn't fit------who did I get proper customer service from -COOP TAXI- who sent a van and waived the extra charge after I told the driver why I needed a larger vehicle- I wish corporate actually listened to the concerns of retail shoppers and started pulling these franchise licenses --once again the almighty dollar determines the level of customer service you receive. Do yourself a favor avoid this business- and shop online. Ive now had to have the HP electronic paperweight in for service 3 times read more

I find the staff helpful here. I purchased a vacuum recently and it was a positive experience. I knew the model I wanted and the associate didn't try to up sell me on something else. There is always ample parking and the store is neat and well organized. read more

Bought Trakr pixels there. Batteries dead the first day Seriously they did not have batteries in stock I am not a fan of Best Buy

This Best Buy has THE WORST customer service in Edmonton. The employees are gross and dirty and lack any kind of customer service or professionalism. One employee had his belly hanging out under his shirt which had a huge stain on it, one had his shirt buttoned down with all his gross chest hair puffed out and his hair was greasy and didn't look like he ever showered. And no one could help me for what I went in for, they just said there was no one to help and I would have to go elsewhere.. just to get a phone. What a joke!!!! read more

Not that there is much of a difference between different Best Buy's (or Future Shops for that matter) but this one at least is on the top of the scales. It's clean, never busy (not that that's great for them), has lots of parking and is easily accessible - and on all four of these points it beats the South Common Best Buy. So if you need to spend an hour with a sales associate that will not at all mind, this is my go-to place. read more

Terrible. I ordered a laptop online by using the "Reserve" function to pick up in store. Shortly after, I received an email saying that the laptop I ordered was ready for pickup. I had to drive 20 minutes to the store and was excited to get it. I went on a Tuesday night and there were more employees than shoppers in store. There was one person in front of me in line at the pickup counter and 4 employees standing and chatting near the counter. They were aware of the wait in line but they chose to ignore it and continued on with their conversation. When it was my turn, they took over 10 minutes to try and locate the product and finally told me that there are none in stock at all, even though I received the email. They issued a raincheck but at the end of the day I drove 20 minutes to the store to spend 20 minutes waiting in line while the employees looked for a product that apparently didn't exist, then drove 20 minutes back home empty handed. They said they would call when they have the laptop back in stock. No call and it's approaching 30 days, when the raincheck expires. I see online there are a lot in stock but I don't want it anymore. In the end, I wasted an hour of time and 40 minutes of gas money. It's no surprise that Best Buy is closing down stores. Every time I step into one I get the worst service ever. I used to work in this industry and would never treat customers the way they do these days. It's what happens when you hire a bunch of high school kids. I'm pretty sure a lot of people do their research online when purchasing big ticket items and already know more than the employees before they even enter the store. read more

I have had always positive experiences at this location. When I had to return a product, the process was easy and quick and no problems. When I needed help with some things at the computer section, the staff was helpful and when they didn't know the answer, they would try and ask someone else who could give me the answer I needed. They also have a geek squad station where you can go to ask questions or get help. I also like the fact that they are not pushy to try and get you to buy something. read more

Never have I been treated this way by a company before. If the option of 0 stars was availble this is what I would rate this store at. Thomas at Customer service was understanding of the situation, but his managers Danish and Micheal and the General Manager totally disregarded our position and complaint. We had ordered an eliptical/exercise bike over boxing week 2017 and never received the product. Puralator had randomly tried to deliver the product once but over the space of 2 1/2 months never tried again and then returned it to wharehouse. We were then told the product was discontinued and could no longer have the product. Bestbuy then gave the option of buying another product at the cost or discount which was still less than we had received as a deal during boxing week. In the end it was either we purchase another product which would have been hundreds of dollars more or get our money back. Which is absolutely ethically incorrect since Bestbuy partners with Puralator as their goto delivery company and therefore are liable for their actions.i truely believe I should have received the equivalent product at the same price. Both my partner and myself are very frustrated and will not be recommending Bestbuy to any of our family and friends since they obviously could not care less about their customers or the general customer experience and service. As I am writing this I still can't even believe that they treated us this way after 4 months of trying to get our product an situation resolved. Please people save yourself the trouble and avoid this company. read more

I came here to buy a TV today and the staff were sooo unhelpful. I understand that a lot of stock has been picked over in the Boxing Day sales but jeeze the staff could try to be more helpful. I had to ask them to check if there wee any other stores in the city which still had the TV I was looking for and the guy made it seem like I had just asked him to physically walk to he west end and check for me. I mean honestly it's not that hard to search for something on your computer and especially since the store was nearly empty. It was borderline ridiculous how lazy the staff were any question I asked, felt like it was a huge deal for them. And they didn't help carry this massive TV up to the check out. I mean I'm capable, but I'm pretty small and the TV was pretty big. It was obvious it was a struggle. The lazy staff really let this place down read more

OMG! I can't believe I am giving 5 stars. For those who are familiar with my reviews, this is definitely out of the ordinary. I have made several large purchases from this store in the last few weeks and I have to say, on every occasion I am impressed. First of all, the service is incredible. The staff do not work on commission and perhaps that's the secret to their success. They stick with you and answer all of your questions. If they don't know the answer, they will do whatever they have to do to get you the right one. Example... I wanted to know if the Harmony One remote control would work with my Xbox 360. They looked online and spoke to several people and came up with a solid answer. They didn't rest though until they had several positive answers, so it's not like they stopped as soon as someone said yes. I wanted to buy a TV and the only one left was the demo model... They gave it to me at a ridiculously good price and guaranteed it for 4 years! Lastly, I wanted a new laptop. When asked which one was the best bang for the buck, they went to each computer and checked the specs. They involved the HP and Microsoft reps and ended up taking me to a couple different selections. Even though the HP rep was with me the whole time, we both honed in on an Acer and agreed that it was the best value. I would send anyone here to get their newest toys. The prices are great, the people are amazing and you WILL leave happy. They guarantee it! read more

I would give a zero but thats impossible on this website. First lets start with the fraud. I was promised a delivery on a thursday and when nothing came about friday I gave a call to find out i was on back order, even though the website indicated a different story! They promised delivery on monday so when monday came and the order didnt I gave another call to find my order had been cancelled WITH NO WARNING. when I initally complained they gave me an evoucher which they said I could use for an online to store pickup. When I went to go pick it up the girl at the counter was TERRIBLE RUDE to me, glaring at me and tried to charge me, when I informed her the evoucher she gave me a nasty glare rolled her eyes to grab a supervisor who despite working there for supposidly 20 years had no idea how to help me, GOOGLED SEARCHED AND PHONED A HELP LINE and then asked me if I could "just return it so it would be easier". When I declined he did not de magnitize but because im not dumb I went to a til and got it de magnitized there so I wouldnt be tackled on exit. Over all this is the crappiest, most curroupt company I have ever had the misery in using and I will be boycotting and spreading the word. read more

I bought an hp chromebook 11 online from bestbuy, after only a few weeks it malfunctioned. Best Buy is refusing to refund my money because they only provide returns on electronics for 14 days. This is ridiculous! The product malfunctioned within one month I should have my money back! read more

I just called in to see if they had a lifeproof case for iphone 6. I had called about 10 other stores to ask. Some didn't know, some didn't answer, etc. This store I got a pleasant young lady that knew right away that there was none in stock but let me know that they get in stock often and check back at the end of the week. It was the fastest, most direct response I got all morning and I am happy with the service. read more

Best buy head office did contact me and the best buy store resolve the issue. Thanks to Samantha for the help and to the manager at the store for resolving the issue. read more