I walked into this massive Best Buy and the confusion immediately hit my face. I had no idea which direction to go to for my podcast microphones. Sasha saw my face and instantly offered assistance. She took me directly to the section and offered her expertise with a smile. We mulled over the mic options for a minute, and I was satisfied with the choice we made. The wonderful customer service didn't stop there. Trevor was my cashier, and he looked happy to see me and happy to be at work. I was delighted with his enthusiasm and pleasant demeanor. Overall, I got what I wanted in my price range, the store was clean and well-lighted, and the service was out of this world. 100% satisfied customer. read more

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I am a Best Buy Member, and my recent with Geek Squad has been extremely disappointing. I have received conflicting information about my in-home setup on three separate occasions. My service was rescheduled twice before a third appointment was finally made. The first appointment was canceled for what I was told was simply because of the rain. The second appointment was canceled after the technician called to say he had not been allotted enough time to complete the work, so he would not be coming. When I contacted the support center for assistance, the situation only became worse. Instead of resolving the issue, the representative added another service, charged me additional money, and rescheduled my appointment again. At no point did anyone take ownership of the problem or provide a satisfactory resolution. Based on my experience, Donnie, Vincent, and Milton demonstrated poor conflict-resolution skills and a lack of basic customer service. Their handling of my situation fell well below the level of service I expect as a paying Best Buy Member. I am requesting that Best Buy review this matter, refund any improper charges, complete my installation as originally promised, and address the repeated failures in communication and customer service so that other customers do not have a similar experience. read more

I went to the Best Buy in Brandon last week to purchase 2 smart TV's. I stood around for a while waiting for someone to help me and finally approached to male employees for help. They both acted like I was bothering them, not to mention gave me zero eye contact. One of the men answered my question but had no social skills whatsoever. I understand that everyone has bad days but I treat people the way I want to be treated...with respect. The person that made up for my negative experience was Mia!! She was so sweet,professional and genuine. I asked her if she could call someone to help us to the car with the TV's and she said, with the biggest smile, I'll be happy to help you!!!! I would absolutely not have purchased anything from your store if it weren't for Mia! I hope you know what an asset you have in her. Thank for for your time. Amy McLeod read more

They gave us a window of 12 hours for delivery and installation of a microwave. Stayed home and waited for the entire 12 hours. Nothing. No phone call. No text. No emails. Nothing to say they were running late or would not show up. Never showed up. You guys suck! read more

Stopped by with my husband to look at tvs. We walked in to look at one specific tv model. Luckily we ran into Tim who talked to us and gave us a lot of insight on a better model. He was very knowledgeable and helpful. He played different clips for us to compare color/quality and sound. Thanks Tim!!! read more

"I am dissatisfied with the poor handling of my product return. I feel they are not managing things well. It doesn't feel worth buying from Best Buy because, when it comes to refunds, they take too long or simply don't return the money. I have personally been waiting over a month for a gift card refund, and it has not arrived. The customer service between Best Buy Marketplace and Best Buy itself is poor. They don't align, and I am told to contact the seller even though I made the purchase through Best Buy." read more

Purchased a new television on-line. It was delivered the next day without damage. Shopping was easy. Their on-line comparison tool made selecting a model much easier. Unfortunately they charge $29.99 to recycle your old TV unless it is one of their 2 models and only if 50" screen or smaller. Took my old 55" to landfill for no cost (other than property taxes). read more

Knowledge, helpful service at the Geeks squad area. Good prices on electronics. Lots of appliances and electronic options. Always can find a good deal. read more

Went in here to buy a tv, and instead the meta guy talked me into getting these raybans. He was so nice and every question I asked he knew . I ended up buying them and I am very happy. I honestly dont know if he even worked for best buy but he had a black shirt that said meta, and when i asked him where the drones were and sony brand tv he took me to all of them. He also guided me to the bathroom great customer service from meta best buy. read more

I hadn't been to Best Buy in quite some time. I went to pickup my sons online order. It's just not the same anymore... I still really enjoy going there and perusing and buying different items but I was by myself or with my family. I just did not find it to be enjoyable. read more

Love this location! We purchased a laptop under the recommendation of Shobhit. He is extremely knowledgeable, personable, and pleasant. We will be returning for all of our tech needs. Thank you, Shohbit! read more

UNBELIEVABLE So if your pc broke and thought it would've been fixed after 2 weeks right? WRONG they replaced a part and made it worse! And the people working here barely seem to care! So NEVER AND I MEAN NEVER COME HERE read more

I bought a tv, sound bar, stove. Once install time came around it was a total KAOS, two trips to the Store spoke to a female supervisor which I fell for her appeasing voice & according to her she would take ownership of the situation never heard from her or install sup.. 11/3/24 I called the customer service number and scheduled the appt, myself, the CSR booked APPT or delivery of items that were already in my home as of 11/2/24 another error on their behalf. another store visit this time I spoke to Store Supervisor Felix, according to him he would be calling back to see how can the second error be fixed. It is 3:47pm still waiting for a call. That I will never get!!! NEW installation DATE IS 11-14-24 no one took ownership. IS THIS THE NEW OF HANDLING ESCALATIONS? TIME'S WHERE THE CUSTOMER WAS TAKEN CARE OF CHANGED! read more

We where looking for a speaker for my mom for her TV Need a blue tooth adapter and side table speaker First the salesman would not listen to what I needed Finally found that unit and a speaker marked at 179.00 At checkout speaker came to 199.00 The manager was a jerk So we left Not recommending this store at all read more

Exellent serive. The attendant was very very nice and was even willing to help loosen up my tense neck and shoulders with a massage while we went over a new plan. read more

Never coming here again. Never greeted by associate. One even stood next to me obviously watching me for several minutes and offered no help. Waited in line for several minutes only to be told the keyboard I saw on was not the one priced and several people brought them up and they knew about it. Complete waste of my time. One poor cashier. Almost felt bad until he just dismissed an ongoing issue. I'm just going to by on Amazon and Temu read more

This is my go to BestBuy until this date 1/20/22 . I went in with my fam with the expectation to buy 2 apple Watch's series 7 . Went to the apple area . I ask for help. Some guy just said go to customer service without even looking at me in the face. I go to customer service and since the beginning that I ask that I wanted 2 series apple watches the lady had an attitude. What a such bad experience , horrible customer service. I bought only one watch because the service was horrible and the attitude top of the cherry. My wife decided to go to another Best Buy and buy her watch in another store just because of that lady's attitude. read more

I purchased some appliances and then I canceled the complete order the next day and everything said canceled on my receipt but they sent me a microwave in the mail and now they are refusing to refund me my money I purchase my appliances somewhere else because I got a better deal my sales person was named Kenny he was very in the beginning until my husband showed up with a microwave trying to get a refund I will show you proof where I did cancel the order I do not recommend anyone to purchase anything from Best Buy because they will not except your returns even if they were in the wrong. I understand they have a 14 day return policy on appliances however I was remodeling my kitchen and did not even realize the microwave was in the garage until we finish the kitchen read more

Best Buy - Proof that items purchased from Best Buy was canceled and mailed out to me anyway and now they will not refund - IT Services & Computer Repair Near Me - Brandon, Florida

Last week I had a situation where the camera on my laptop stopped working and i was prepared to buy a camera at Best Buy.. I walked over to the Lenovo dept and the guy there was no help and sent me to the Geek squad to get the computer looked at... matthew is the person that helped me at Geek Squad... he was such a fantastic person... it was a simple fix and I was ok and out in less than 5 mins... he even cleaned off my laptop Bfr he handed it back... i Just wanted Best Buy to know that they have a wonderful employee in the Geek Squad dept....and that I appreciate his patience and his help!!! Nicely done! read more

Horrible customer service, sat on hold for almost 30 minutes. No one ever answered! This is the second time this has happen.

I went here to pick out a tv. I had done a little bit of research online but all the information there was overwhelming. Donald C approached me and answered all my questions about the current technology and helped me decide which one I wanted. After 20 min of talking to him, I was more educated on tv's than I had been after hours of researching online. Thank you Best Buy and Donald C! read more

I had an accident with my iPhone 11 Max....totally shattered front and back. I have Apple Care and went online to make an appointment with the Brandon or Tampa Apple Store. They had no appointments available but Best Buy in Brandon did! I had an 11:40am appointment. I showed up at 11:30. Was immediately seated with one piece of paperwork to sign. At 11:42 ish, I met Matthew, from Brooklyn and I had an absolutely awesome, quick, efficient experience!!!! I have never been able to say that about the Apple Store! The members of the Geek Squad were professional! I saw constant cleaning by each and every one of them. It was an absolute pleasure to be in and out of there so quickly with my new phone, 12:20pm. I highly recommend having Apple Care and visiting the Geek Squad, Best Buy in Brandon...thank you. read more

i'm appalled by the customer service the manager James gave. Not helpful at all! I went into the the Brandon store today to try to solve an issue that I'm having with my Macbook pro that I purchased at the end of 2018 from Best Buy. At first a gentleman named Max tried to find my purchase and couldn't find it in their records. Max stayed calm and professional throughout the whole process, even as my frustration grew. As he tried everything he could under his power he passed me on to the manager James. James didn't even introduce himself to me, just went straight to asking for the serial number of the macbook. He then went and searched for it in the apple system and was able to find it. He came back with a smirk on his face saying you purchased the macbook years ago and it hasn't been under warranty for over 2 years. (which is not true because the apple care I purchased was for 3 years) After I corrected him and explained that due to covid I wasn't able to use the warranty in 2020, he stayed very stand-offish and sent me off to apple. I then explained that apple sent me to best buy since it's the store I purchased it from and he said "they are giving you a run around" which I think is defamation towards Apple a company that Best Buy partners with and sells their products. I then told him that I'll go and speak with apple again but is there any way for him to email me highlights of what we spoke about in the case Apple sends me back to Best Buy I won't have to explain my whole dilemma again. He said no there is no case number or email or nothing he can do to keep record of our conversation. He never apologized nor simply showed any care for my problem. He just discarded me and my issue and said Bye. That's not how a manager should deal with a customer. I really advise your company to look into retraining him or giving the manager position to another employee that has better people skills. read more

I have been a Best Buy customer for decades and I will never be buying anything from Best Buy again. Came into this store. Spent an hour looking at washer and dryers and purchased one from Kenny Stokes. I got stuck out of town because of the virus and used the washer dryer for the first time about 30 days after installation. Neither work properly. Clothes come out dirty and dryer doesn't dry well. I just want to exchange for another product not get a refund. Called geek squad and I was 5 days outside the return window and they refuse to exchange. No courtesy, because the woman said I waited to long to use it and that's not our fault. I spent thousands of dollars and I'm now stuck with a washer and dryer I don't want and don't work. Will never use Best Buy/geek squad for any electronic every again. read more

We recently purchased over $5,000 of appliances for our new home from the Brandon Best Buy store! Although the initial service was fine, the sales clerk was very helpful everything changed once the appliances were delivered. The delivery person during installation quickly left without removing all of the plastic from outside and inside of the GE Profile refrigerator we purchased. Then after delivery we found that the middle door on the fridge was making a loud noise. We scheduled to have someone come out. They sent someone to pick up the fridge but it was supposed to be a repair. Final someone came to repair it. That tech found that a part was missing. So another appointment was scheduled. Then Best Buy called to say they had to reschedule. Again saying it was to pick up, Instead of coming out to repair the refrigerator (as promised). I explained again that it's repair not a pick up. So another appointment was scheduled. This cycle went on with Best Buy 4 times to reschedule and each time the customer service person kept saying it was for installation/pick up. I had to explain each time that it was for repair. Needless to say our refrigerator has not been repaired yet and it's been almost a month. We spent a lot of money at Best Buy but did not get the service we expected. I cannot and would not recommend the Brandon, FL Best Buy location. read more

I purchased Samsumg washer and dryer set for $1800 (taxes and warranty included) Dec 27, 2019. On August 20th, the motherboard went out on the washer. I couldn't get a service person until the 27th. The washer was tested and seemed to work fine. I put a load of clothes in and it started powering off and on. Parts were ordered and a repair date was scheduled for September 3rd. In the meantime, the motherboard started acting up on the dryer. Called Bestbuy and a repair was scheduled for the same day as the washer. Today is September 3rd. I received a call regarding the washer stating that 2 out of the 3 parts won't be until sometime today and that they will have reschedule my repair. However, the dryer parts came in at the beginning of the week and the service person repaired it in less than hour. I am angry because I paid almost two grand for products that had to be repaired in LESS THAN A YEAR!!! Also, as a LOYAL CUSTOMER, you would think BESTBUY would do whatever it takes to make sure my washer is repaired! NOT THE CASE! Ihave to wait ANOTHER WEEK to get it repaired! Taking time off my job and all I hear is "THERE IS NOTHING WE CAN DO!! SO in these COVID-19 times and a person with an AUTOIMMUNE disease, I have to go to the laundromat to wash my clothes when I have a $900 machine less than a year old upstairs BROKEN!!! SO MUCH FOR HONORING LOYALTY!!!! UPDATE SEPTEMBER 4, 2020 The service person who fixed my dryer called and said he will be here today to fix my washer!!! Bless you and THANK YOU! read more

A Letter to Hubert Joly - Brandon Fl Store Manager Stefan Good Afternoon Hubert, I wanted to take a moment to contact you and express my total dissatisfaction with your e-commerce site, the Brandon, Florida store, and particularly a store manager Stefan. I saw a dishwasher on-line for $229.00 and decided this was a purchase I wanted to make, I added 2 to my cart and proceeded to check out, your web-site indicated it was available for delivery to 33508 zip code which is 3 miles north of my house. When finishing the checkout it indicated it was not available in my area code, 33511. I called the store for assistance and Stefan was totally arrogant, condescending, unhelpful, and frankly RUDE. Get this; He told me, that the area code 33508 4 blocks north of him is serviced out of Atlanta, GA and he is services out of Lakeland, FL! Then he proceed to tell me "you can't get it so move on!" yup, I'm the customer....I guess. Then checking your web-site 5 minutes later the SAME dishwasher was reduced to $179.00, come on, what? According to "Stefan" there is no product available. I really do not appreciate the games your e-commerce department plays, it's bait and switch, and I certainly do not appreciate your manager, Stefan being condescending, rude and unhelpful, goodness, he didn't even offer to help or suggest an alternative!!! I know you won't respond, but I wanted you to know what is going on with your e-commerce side, your store side, and how your managers REALLY treat the customers. With Warm Regards, Jim read more