Our TV died so we've been on the hunt for a new one. We're not wanting to install a new mount, so we're having to check the back of the TVs to ensure they will work for us. Lots of TVs to look at and check what will work for our setup. The sales person (I don't remember his name) was friendly and helpful, but not overly pushy. I appreciate that. We didn't end up getting a TV from here but I do recommend you check them out! read more

Best Buy - Computers Near Me - Birmingham, Alabama

I needed a new iPhone charger. The staff was prompt in assisting me with picking out the correct/compatible one for my model. Checkout was fast and the price was reasonable. read more

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I'm still paying for a $1,099 laptop I purchased from Best Buy in May 2023 that completely failed due to a hardware issue. I took it in for repairs THREE times, and was finally told the laptop was "too outdated" to fix--less than a year after purchase. The store manager confirmed the device was SKUed out in 2023 and that no parts were available. I was told the in-store manager would follow up with me with a call, but two weeks have gone by, and I never heard from them. I originally chose this laptop after exchanging two other devices (both defective) in the same month. I've now cycled through three laptops, and this ASUS unit marketed as a high-performance gaming machine was the last straw. Best Buy refunded me the $84.95 diagnostic fee, but that's where the help ended: no refund, no replacement, and no accountability. The product is unusable, yet I'm still stuck with the debt. I've reached out through every official channel, including store, corporate, and Citibank dispute, with no resolution. For a company that prides itself on tech support and protection, this has been a massive letdown. Buyer beware: Ask when the device was manufactured, whether it's still supported, and whether parts are still available because they might sell you "new" tech with no mechanism to fix it when it breaks. read more

Ordered a TV with installation. Never received a call the day before with my delivery windows. Customers are not allowed to call the store so tried talking to call center in asia. Told my TV wasn't available. Drove 35 minutes to nearest BestBuy. Manager initially was helpful, checked and found all my items in warehouse awaiting to be delivered. Told I would get a phone call in the morning with delivery windows. Waited 6am to 6pm no phone call. Drove 35 miles back to store, same manager was like I don't know the installer never picked up my TV and accessories. Wanted to reschedule. Just give me my money back....... now waiting 5-7 business days for my refund. Will never be back.​​ read more

I love coming to the store all the associates genuinely care about their customers. They ask questions to make sure you get what you need based on what you're doing with it! read more

very helpful in giving info about a service appointment. Trying to upgrade a windows system on an older laptop. read more

Parking, was good, a service member was at the front entrance when you enter the store not only to greet you, but to let you know, what section that you are looking, for The attendant's, where very helpful in, you purchasing your merchandise, that you did come to their store for. The lines, wasn't, as long and they moved pretty fast as well. i did, like the Teal color, mini refrigerator, you just don't find that color nowhere! read more

Best Buy - TEAL MINI COLOR REFRIGERATOR! - Computers Near Me - Birmingham, Alabama

Go somewhere else for your Apple repairs. I made an appointment via Apple and went in at my appointment time and they couldn't get to me for another two hours, despite having an appointment. Just go to the Apple Store for whatever you need. read more

Great staff and very welcoming. They helped us with everything and answered all of our questions. Definitelyrecommend!!

I recently purchased a refrigerator from Circuit City--I mean Best Buy--because it was listed as in stock. That's a pretty simple phrase, right? In. Stock. I mean, even a company still running a relic of the 90s website should understand what that means. Fast forward to the missed delivery window. I call to figure out what's going on, assuming, foolishly, that this was a scheduling hiccup. But no--turns out, my fridge is actually out of stock for the next four months. FOUR MONTHS. That's not a restock delay; that's a cryogenic sleep cycle. At this point, I'm half-expecting Ashton Kutcher to pop out and tell me I've been Punk'd. But nope, this is just Circuit City--I mean Best Buy--operating at its finest. They had the audacity to sell me something they knew they didn't have. Apparently, "inventory management" is just a suggestion over there, much like customer satisfaction or timely deliveries. And let's talk about their customer service. Oh, the joy of being transferred between departments like a bad game of telephone. Each rep seemed as confused about the situation as Circuit City--I mean Best Buy--was about staying in business in the early 2000s. It's like they've outsourced their support team to a black hole where accountability goes to die. Look, I don't need an apology. I need a refrigerator, preferably before I need to put my milk on life support. But here I am, fridge-less and furious, wondering if I should have just duct-taped an Igloo cooler to my wall and called it a day. To sum it up: If you're looking for a company that excels in disappointment and disorganization, look no further than Circuit City--I mean Best Buy. Just make sure you don't need your purchase anytime this decade. Zero stars for the fridge I'll eventually get, and zero patience left for a company that operates like a glitch in the Matrix. read more

I placed an order on the Best Buy app for pickup for an open box - excellent Apple Watch Ultra 2 at this location because it was far cheaper than anywhere else. I picked it up on my way out of town and opened the box in the car to find it was a COUNTERFEIT watch! It had a Gucci wallpaper, an info app with the wrong serial number, it was unlocked, said "WATCH ULTRA 2" on the back, and all of the apps looked odd compared to the Series 7 I was holding. They made me wait for an hour before finally giving me store credit which I really did not want. A refund would have been better. At first they tried to hand me a piece of paper with Best Buy's online support number and the watch but I refused because I am not dealing with online support for this issue. I am only giving this 2 stars instead of 1 star because of Buddy. When he came over I finally received assistance. The manager and other lady I was with kept walking away to help other customers and delayed my trip. An awful experience. read more

I had an order that I needed to pick up at this store, so while I was already here, instead of curbside, I went inside so I could take a look around. Store has the newer updated look and feel that most Best Buys have been given over the past couple years. Inventory of items is pretty good and they seem to have a good selection to choose between. They have all the typical household appliance (large and small), tv's and accessories, cameras, cell phones, speakers, tablets, computers, etc. Walking through the movie section I would say that it looked like they had a pretty good - some what large selection to look through. That being said the way they are displayed makes it extremely hard to see what they actually have. Getting my order was easy and only took a couple minutes (they weren't busy). My order was accurate seemed to be well taken care of. Few employee interactions, but what interaction I did have, they were nice enough ... nothing to stand out as either good or bad. Overall experience was 'ok' thus the three star review. I'd return here in the future. read more

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I've come here several times over the years, but none recently until this past week. The store is updated since the last time I came in. The staff were all friendly, and several made sure to stop and check on me or ask if they could help. I got the parts needed for my poor computer which had died, and checked out. Got home... and they didn't work. So I went back and returned them. It was a fairly hassle-free process, which was very nice. The only issue was I was in a hurry, and the person at customer service definitely wasn't! Sometimes they're over priced, sometimes there are deals. Just have to know what you're looking for. And given the customer service I had these past visits, I'm sure I'll be back and it won't be several years between like before. read more

When we walked in there was a Blue shirt sales rep talking with a customer he got us whwhat we needed and to customer service to have it mailed to us.vibe something blue shirts that are not busy should check to see if any assistance is needed. Store was clean. read more

I've been to quite a few Best Buys. Never again to this one. Salesperson, Tau, was irritated he had to actually assist a customer. Treated me like crap and I'm a really nice guy. I couldn't believe it. I had even picked out the TV I wanted. Drove a half hour to Costco to buy it. You would think a brick and mortar store that needs to maintain relevance in this online order world would put people on the floor that don't run people off. I called to speak to the manager but you are not allowed to speak to him. Said someone would call me back and of course, no one did. read more

My main reason for coming into Best Buy is to see how much they were selling Rogue One since nobody wanted to answer the phone when I tried calling up here. Normally, the associates speak to you as soon as you walk in, but I just passed by two associates that didn't bother to acknowledge that I just walk in. Guess they were having a good chat to not even end the conversation. Anyway, they didn't even have a price for the blu-ray so a nice associate scan the item and told me it's on sale for $19.99 which I was sold on getting it since everywhere else wanted more. Best Buy apparently got good deals when it comes to new releases, but they need to do better on customer service. read more

I normally like best buy; I'm a tech geek and 99.99% of the time, I'm right so when I come into an electronics store as a customer, the employee is supposed to know more me or at least that's the general consensus. I came in to buy a fast charger for my LG G6 and the person there at the time wasn't the least bit helpful. I think it's because he was either lazy or didn't know what I was talking about. A quick google search would have helped him out. I ended up going to Wal-Mart which is horrible step down for electronics but amazingly, I had a competent employee help me out wonderfully. I'm surprised by Best Buy service this time around. Normally it's pleasant, simple, and quick. This visit was droning, unhelpful and overall disappointing... read more

Wish I had checked the reviews before making purchase!!!!! NO way to speak with anyone at the store!!! What retail store has a message stating they are not taking phone calls????? Tried calling the toll free customer service number and mid conversation the call was disconnected!!! read more

Geek squad is joke. Scheduled an appointment just for them to tell me my phone won't power on. Duh that why I came here. Total waste of time. read more

I called 3 times and it said the wait was less then 10 minutes and they would answer and not say anything for a few minutes then hang up. Wouldn't recommend if you're lookin for help. read more

First, I've been a loyal Best Buy customer since they opened a store in Montgomery, AL about 17 years ago? I am also an Elite Plus member (for many years) which apparently just means I've spent waaaaay too much money with these folks. The only perk is the 45 day return and that is it ---nothing more ...they have whittled the perks down to nothing. I'm not happy about the 'perks' being taken away but the bigger issue is the customer service or lack thereof --it's more like a stall and distract. Now to the point of this review -this store has lousy customer service AND they seem to be out of stock on several items with a placard saying to contact one of the store personnel who will assist; meaning they'll order it online which is what I could've done in the first place without wasting time driving to the store. When you ask to speak to a manager, they stall and send someone else who, in my case, smelled like an ashtray with a cigarette still burning in it, then when you say you now want the District Manager's phone number, they start talking on their headsets back and forth and the manager finally lumbers out from his office and still doesn't provide the district manager's number. I will return but only to cash in my $105 rewards certificate and maybe utilize the 45 day return window on the items I bought last week. I'm done. Never again. It's really sad because I try to shop local and I've always loved BestBuy but now that their competition HHGreg has gone under, they don't seem to care. There are some good employees there though -and I'm sorry but I'm having trouble recalling their names at the moment. Oh well, looks like Amazon will be my sole source when it comes to electronics. read more

Wow! So none of the Best Buy stores in Birmingham, Al. are showcasing or even admitting they have the movie "US" even though they do. Today is it's release date and they have it nowhere on their shelves. You have to specifically ask for it. read more

I visited this store yesterday to purchase a Cannon Rebel TS 3. I specifically went to this store because they had an open box item that was almost 50% off. For those of you who don't know Best Buy sells open box items at reduced prices. An open box item may have been returned to the store or may have been a a display item. You have to check online to determine the items held by the stores near you. Any who... After waiting for about 5 minutes a sales associate worked exclusively with me to find the item and other necessities I needed. The camera was missing a battery, but I was able to find one for about $50 bucks. It took a while to find everything, but all in all I am more than happy with my purchase. The trick: tell the security card when you first walk in what you are looking for so that he/she can alert someone to come help you. read more

Horrible customer service is a severe understatement. Severe frustration. Very inattentive staff. Staff behind the customer service counter stood around and never offered to help. There was one girl working and she was trying. Eventually a manager came and told someone else to get on returns. read more

Prefer the 280 location. Went to Trussville location to buy an IPad Pro and a Iwatch 4, couldn't find anyone wanting to help us, asked for the manager and they didn't bother to answer our call either. When you have a poor store manager it reflects the entire store. read more

OH MY GOSH !! best service EVER!! deonte and his crew member ! soooo unbelievably nice and fast!

Best Buy has always been one of my favorite stores. After asking for help from 3 different people, we finally left. I guess Amazon, it is for me. read more

Very convenient location; some hiccups at check out with the cashier adding items to order that weren't in our cart.

The salesperson lied to me about a store account not being a credit card. I asked him 3 times if it was a credit card and would it go against my credit report. Every time he said it wasn't a credit card and that it would not affect my credit in any way. I called the store back yesterday and after spending 20 mins on hold, I got a customer service rep at a different store. She was the rudest "customer service" person I've ever spoken to. When I asked for her name, she hung up. I called back and spent another 20 mins on hold. I had to jump through a bunch of hoops to get the situation handled. Hopefully I can get all of this wiped off my credit history. I'll never buy anything big there again. When we buy new appliances we will go to Home Depot. read more

They were super busy and still were able to help me. I did not have any problems, even the ammount og people in there for the holidays.

I went in with a problem I had online with Best Buy. The guy who helmet me was super helpful and polite, fixed all my problems, and helped me get a better quality product than what I was looking at online. If you have no idea what you want, go here! They know their stuff. read more

I purchased a mac book from BEST BUY in Trussville Alabama store on Monday 11-12-18. I then drove the laptop to Nashville Tn. My son needed the computer to complete a paper for Vanderbilt University. The computers were down when I bought the computer, so the young man who sold me the computer showed me on his phone how much I would be charged, and I was told that I would receive an invoice thru email. I never received the email, so I called on Wednesday 11-14-18 and the store emailed me a receipt. After I received, I noticed that I had been charged $220 to much. I contacted the store and they agreed that they had mistakenly sold me the wrong computer. I spoke with a manager named Charles although he agreed that it is Best Buys mistake, he ask that my son return it to a store in Franklin Tn that is an hour away and he will lose all the work and data that he has already downloaded to the lap top. This is and unfair solution, my son will have to skip school or work to do this and will have to drive 40 miles. I live on disability and now Best Buy has the money that I need for thanksgiving dinner. I need someone to fix this. Best Buy stole $220 from me. It was Best Buys mistake and they even admitted it and I need my money back. I am waiting on a call from April Cleveland who is Charles's supervisor. Also, they want to charge me for transferring the data from the wrong laptop to the correct laptop. I am only asking that Best Buy do the right thing. Also, the young man who sold me the computer showed me on his phone what my total would be but then charged me $220 more.11-16-18 April Cleveland never called as promised but I did receive a call from Brandon Cobb. After I explained the situation, he also offered an unacceptable deal. He even tried to make out like it was my fault for not catching the mistake at the store level even though I was not given a receipt. I'm not sure if the sales person is on commission or not but it seems like I was taken advantage of. Bandon Cobb also tried to blame it on the power outages even though he also said that the POS system was operational. These people keep changing their excuses to keep from doing the right thing. Brandon Cobb also tried to force me to accept the deal he offered by putting a short deadline on the time that I must accept the offer. I feel like as an older adult that I have been cheated and bullied. Contact info for Brandon Brandon Cobb Executive Resolution Specialist Brandon.Cobb@bestbuy.com Best Buy Co. INC. read more

I had a great experience the only thing that bothered me was the fact a new product is released Surface Pro and no cases, screen protectors, keyboard, or pen available in store have to order and wait on it. Only reason for me to give 4. Which I know all best buys didn't have any of those instock which i think is bad. read more

This place SUCKS! Don't shop here unless you absolutely have to...& if you do, make sure you get whatever they promise to you in writing! They LIE! Best Buy, you should be ashamed of yourself for taking advantage of older consumers!!! read more

The young lady on the registrar had a poor attitudes I was like really then ask me I.need a bag it pour down raining outside I was like really read more

I ordered a refrigerator on November 14th 2019. They delivered a damaged refrigerate after a week. Upon inspection we found it was damaged so we refused to receive the item and sent it back. Today is December 16th. Since November I called numerous times to the store but they always put me on hold. Finally I contacted PayPal for full refund and order the refrigerator from Loews. Hopeless customer service. Will never order any thing again. read more

I was in there last week. This was my third trip, recent trip to this location. The last 2 times the service was awful and due to covid had to make appt.'s. This time, I went in and stood and waited an eternity, as other were doing. There appeared to be only 2 people working in the back of the store where what I needed was located. I went on a weekday around 2 PM thinking there would be less customers there. Another customer asked an employee who was helping a customer, if there was anyone to help the other customers, at which point we were told we needed to get in the "cue" .... that would've been really helpful to know upon entering, but, I just wanted to check out. Finally, after all this foolishness, I realized I didn't need the hard drive as bad as I thought I did and put it down and left. I've been a BB customer for decades. I have purchased SO much merchandise, appliances, big screens, computers, blu-rays, speakers, have the BB credit card, etc. I know we're in a pandemic. But, after these last few visits, I have decided I'm never going back to bestbuy. It has seemed like too much of a struggle to just make purchases with my money that I chose to spend there. From now on, I'm just ordering everything online. BTW, I found the exact same WD 2 TB External HD for less with free shipping online .... read more

I have recently had several horrible customer service experiences at Best Buy and will no longer be a customer. Story #1: I went into Best Buy to purchase a MS Surface. There were three employees standing around and talking in the computer section and not one bothered to ask us if we needed help so I approached them to ask my questions. The 20 something year old seemed inconvenienced that I would bother interrupting his conversation. He came over and could not answer a single question and then walked quickly back to his entourage. Story #2: I went into the store 4 times to attempt to purchase my son an iPhone. After standing in a phantom line for 45 minutes, the first employee took so much time, I had to leave (I was there for an hour and a half). The second time after I waited in line they actually could not find the keys to the phone case (one of the employees had left with them). I did not even get an apology after they looked for the employee for 20 minutes in slow motion. I finally left. The third time I waited in line for a while and gave up as it was taking so long. The fourth time, I finally was able to purchase the phone, but I just got my bill from AT&T and they billed me for two plans because the Best Buy employee had set it up wrong. Best Buy is going to be yet another store that goes out of business doe to a total lack of in-store customer service. I have yet to see a manager when I have gone in a store. They have lost me permanently as a customer. read more

I really like this best friendly service they have a lot of CD's and , DVD's to choose from and lots of other electronics to choose from a great place for all the electronics u need read more

Have been in the never ending cycle on hold for an hour and half. Purchased a laptop online because it had 1 hour delivery time for store pick up. My receipt says December 20th. Not a happy camper!! read more