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    Knowledgeable. Right Options provided. Process of design flawless . Fitting and pickup seamless. 5 star process at affordable price.

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    D&K Suit City

    D&K Suit City

    1.0(2 reviews)
    5.0 mi
    $

    Dear Store Management,…read more I am writing to formally express my disappointment regarding an experience I had at your DNK Men's store on Headland Drive. What should have been a simple pickup of a suit--already paid for and left for alterations on April 4--turned into an unfortunate and unnecessary confrontation. Upon arriving on April 11, I was informed that my suit was not ready and that I would need to return after 5:00 PM. This was extremely concerning, as I had an event scheduled for 6:00 PM and was relying on the suit being completed as expected. While I was discussing the situation with the associate assisting me, I admit I became frustrated due to the circumstances. However, during this conversation, an employee identified as Tammy abruptly intervened in a loud and confrontational manner. I respectfully asked her to allow the associate assisting me to handle the situation, as I was not speaking with her. Despite this, Tammy continued to insert herself into the matter, raising her voice and following us around the store. The associate who was assisting me even asked Tammy multiple times to step away and allow her to resolve the issue, but Tammy refused. Instead, she continued speaking loudly and escalated the situation further by discussing me with another employee while still in my presence. When I requested to speak with a manager, another employee--who identified herself as the manager--was already involved in the situation but did not take steps to de-escalate it. Instead, the behavior continued, which only added to my frustration and disappointment. Additionally, I did reach out to the district manager, Cornell, and spoke with him directly. During our conversation, he indicated that several other customers had contacted him regarding the situation in the store. Ironically, I had provided my contact information to the store manager and requested that it be shared with Mr. Cornell so he could reach out to me. While he found the time to contact other customers, I did not receive a call from him until several hours later, after I personally followed up by reaching out to him at the Moore store. At that time, he stated that he would go over to the Headland Drive location to address the matter with the managers there. As a long-time customer who has supported this store for years and referred many others, I found this experience to be completely unacceptable. I have even witnessed similar behavior from Tammy toward other customers in the past, though I previously chose to overlook it. Unfortunately, this time I was directly impacted. Due to this experience, I no longer feel comfortable patronizing your store and will not be returning. I will also be sharing my experience with others in the community. I hope this matter is taken seriously and addressed to prevent future customers from having similar experiences. Sincerely, A Dissatisfied Customer

    Sorriest tailor I've ever experienced. Was told several times to fix my zipper and didn't even do…read moreit. Didn't realize until it was time to put it on. Very bad attitude but I wouldn't recommend this place if you're looking for quality.

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    Bespokuture - bespoke - Updated May 2026

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