horrible horrible service, i am in pain, I have taken the day off work and have an appointment. i just got an email that 'mario' didn't show so. 'oh well we got nothing'. but they will spam me constantly about bookings on the fly. their; CANCELLATION POLICY: We value every customer and try to be as flexible as possible, but we also have a responsibility for our staff's time so unfortunately, we must have a cancellation policy. If you need to cancel for any reason we do require 24 hours. Less than 24 hours notice will result in a charge of 50% of the cost of the appointment. they do not offer the same if they do it to a client read more

Mary is amazing. Y'all even need to ask? But seriously, it takes a long time for me to find a competent MT and body worker. Many simply don't have the strength or experience to deal with the way my body twists itself up, Mary is one of the most amazing therapists I've had, and I've only had 4 since 1998. With the exception of one who simply didn't have the body strength or technique to provide me with adequate relief, the other 3 I held on to and kept as long as possible because of the relief they've been able to provide. Bespoke as a company is proactive, listens to my feedback and always does whatever they can to accommodate me. It's above and beyond... most businesses don't do this, even in the massage therapy world. Worth every penny. read more

Midori gives the best, most relaxing massages in the world. Her massages are always heavenly!

Became a member because who doesn't want a monthly massage/facial?? But then Covid hit and I was deprived of these amazing services for months. I never paused my account but I think my cc lapsed during the shut down so I had a bunch of massages stacked up. I was redeeming one at a time but realized I could stack them up - omg a 2 hour massage is the way to go! I tend to get a massage by whoever is available on the day that I need so I'm down to try out anyone and all of them have been good! My fave is Karla though. Best hands and sweet woman. Very easy to sign up online so I don't have to rely on someone picking up my call either. They are taking all the steps to make sure everyone stays safe. - Texting you to come in - No waiting area - Bring your own water - Mask on the entire time (yes its odd while face down during a massage but its FINE - massage was still great) - Covid questionnaire before your appointment to make sure you're feeling well, haven't been on a plane, or exposed to anyone that's Covid positive the last few weeks - Temperature check when you come in They do a really great job of informing you via email on what's going on with their business. Okay time to book my next service! read more

I have been trying for years to find anything that might bring my body back into alignment: deep tissue massage, yoga, stretching, myofascial release... and Dr. Sage McClive's work finally gets to the core of my skeletal and muscular issues read more

I've been coming here for several years and service was great up until the last few appointments. Very disappointed in the administration of the business, my appointment got cancelled the day of and they couldn't reschedule me with anyone else. I was able to get in last weekend but service was subpar. For $190 I expect a an exceptional massage, but it didn't meet expectations. That will be my last time going. read more

The place is clean, plenty of parking, everyone is nice and I LOVE my misuse Midori. I am happy with her massage techniques. I've had other misuse and they are also good. read more

This place reallly knows how to ruin someone's day and bday by canceling an appointment the day off because they failed to update their their massage therapist was sick. Pretty disappointing. read more

Got a deep tissue massage with Mario today and he got all my knots out and a few I didn't even realize I had. I like really firm pressure and Mario is da man! My neck, shoulders and back feel great and I'll definitely be back! read more

I asked for extractions. At reception room, the reception was wonderful she mentioned about extractions, and I immediately said I wanted to have them and the girl who cleaned my face, but never did any extractions at all and I woke up because I went to sleep and she was done with my facial and never touched anything about my face for extractions. I'm furious. The receptionist was wonderful. But the aesthetician was horrible never extracted ANYTHING. When I left she gave me your card and water and "maybe for next time maybe a the micro abrasion". And the aesthetician heard when we were at the reception area. So seeing that she knew i wanted extractions... she just figured because I was sleeping. Horrible Never go get a facial from this place. Its been almost a month from the fake facial and NOT ONE PERSON has contacted me, called me, emailed me... nothing. But that still emailing me for services. When I tried to UNSUBSCRIBE for their"email blasts" they don't even have a domain to unsubscribe. Meaning they don't care nor are a real business. Horrible!!!! read more

Bespoke has talented massage therapists and a friendly front desk staff. They offer a modality of massage, such as acupressure, Reiki, Swedish, shiatsu, deep tissue, etc. Ample free parking. read more

After all these years and through all the changes pre and post pandemic, I'm still a fan of this place and am always happy to support this small business. My go-to therapists are always Sahar, Karla, and Dawn. They are all AMAZING. Due to scheduling restraints, I recently chose Piet for a massage and she was also equally AMAZING. Usually I think of massage therapy as preventative care. Piet's style of a mixture of Thai, myofacial, and acupressure massage made me realize that my body can move in ways I didn't think possible. She not only is a gift herself, but her massage therapy is a gift in and of itself! Sometimes it's a good thing to try a different therapist and type of massage, so give Piet a try! Meriem is a wonderful aesthetician and her facials are super pampering! Another excellent person to try at bespoke wellness. Two things up! TEN fingers and toes up for Sage McLive, the house chiropractor. Her adjustments are superb and she has a gentle, calming way about her as she works. Simply put, this place is awesome. read more

I came to Bespoke for my first ever massage yesterday and I'm so happy with my experience! I booked a one hour deep tissue massage with a coupon off Groupon and had Latasha as my massage therapist. Latasha was amazing -- I highly recommend her and I'm definitely booking my next massage with her again. Not to be dramatic, but my massage with Latasha made me a new person. I work with computers all day so I had been struggling with persistent shoulder and neck tightness, but that was all taken care of by the massage. I haven't felt this "loose" in so long. Latasha and I also bonded over some shared interests so I'm really glad I had her as my massage therapist. I already can't wait to go back! Highly recommend getting the hot towels as an add on. My check in and check out process was also fast, which I appreciate. I walked in, told them my name, and was roomed immediately. read more

Erin (Sage) is by far the best Chiropractor I've ever been to and might be among the best in the world. She is a true professional who genuinely cares about her patients' pain and achieving the best outcomes for her patients. read more

Meriem Ben's facials are the highlight of my self care every month. She is a highly skilled esthetician with a gentle touch and a great sense of what each client needs. I can recommend her highly to people of all ages and skin types. read more

Highly recommend this place! Everyone here was extremely warm and welcoming the moment my husband and I walked in. I had Midori working on me and she was wonderful - she made sure i was comfortable with the pressure along the way. She was very professional, respectful, sweet, and knew what she was doing. My husband had Luz and he (being a person who usually isnt a big fan of massages) was very happy with his experience too. I have tried different massage places and this was definitely one of the best! read more

Mara is very professional and knowledgeable of my skin needs. She took good care of me. Will be coming back for other services

I really liked my therapist and he did a great job. Unfortunately i wont go back because i had to cancel my appointment giving 7 hours notice because the owner whose home Im house sitting for has a sick cat so she made a vet appointment for them at the same time as my appointment. It was out of my control! I explained this and i have never cancelled before. So apparently no matter the reason, im required to pay 50% of the price even though they have 7 hours to fill the spot. This is a little ridiculous. I couldnt give 24 hours notice because it just happened. Thanks Bespoke, ill find another place to go. read more

Massage was not up to par. When I asked for a little harder pressure the masseuse said I may have to get another type of massage. I left feeling pretty much the same as I did before going in. read more

Review is for their massage and acupuncture service. I scheduled a session for an hour massage and acupuncture consultation/session. Both services were good quality in the value and attentiveness that the practitioners provided and in their knowledge of their given profession. My masseuse used his knowledge of several modalities to cater a massage session that targeted my head, neck, shoulders and back. I left feeling relaxed and refreshed. The acupuncturist also had a nice bedside manner. I will definitely go back for additional/follow-up sessions to continue with my wellness/self-care regimen. They also have a monthly membership plan for all their services (massage, chiro, acupuncture, yoga) which seems reasonably priced too. read more

Sage was fantastic for chiropractic services! I always go to Bespoke for massages and facials but I am very happy to also start chiropractic care there. I highly recommend all of their services! read more

I have had an excellent experience at Bespoke for many years. Every massage therapist (Dawn, Luz, and Piet) has been amazing. They listen to what your individual needs are. The studio is immaculate and it is a relaxing environment. There is plenty of free parking. read more

I started coming here a number of years ago. Don't let the location fool you, this place is legit. It is friendly and super comfortable. I have primarily come for massages (although one time I did get a pretty great facial). After my first massage with Tommy I have been loyal. Tommy listens, and pays attention to your needs. Tommy is responsive and careful to make your experience great. I feel respected and genuinely heard as it relates to the pain of my body. Great time and care are taken to make sure the massage is exactly what I need. I walk away in a much better physical place than when I arrived. My range of motion is improved greatly. read more

Fiance: "How did I get dragged into this?" Lol. Got us Groupon deals for a 1 hr swedish massage (it was about $60, think normal price is $90). They have a Yelp deal too where you pay $63 for a $90 deal. So, Body Techniques is tucked away in a commercial building. The receptionist was really nice and got us all checked in. My masseuse was Caitlyn and my fiance's was Taliah. They were both nice ladies and he actually enjoyed his massage! Said she used a good amount of pressure and he was sore the next day. The last time we went to get massages (another location), he said his masseuse had trouble applying more pressure, seemed tired and was huffin' n puffin'. Lol. We don't get massages often (like once or twice a year) but I'd definitely keep this place in mind. Restrooms are in another suite. read more

Excellent massage treatment focusing on my pain area. Highly recommend Dr. Sage for chiropractic and Serena for massages. Both will take good care of you!! read more

I went on Groupon one day because I desperately needed a massage and this was the most affordable and closest spot to me. The Groupon deal was $60 for an hour massage of your choice. I'm the type of person that doesn't enjoy Shiatsu, Swedish or anything like that. I really want the masseuse to get into all my knots and aches and really put work in, so I went for the deep tissue massage. It was so worth it because I left feeling less stiff than I was going in. Even the next day, when you're especially sore and tender, you know it definitely worked. For those of you who work at a desk all day and forget to get up and stretch every hour, this place is your remedy! I know it's bad to not remember to get up and move around, but sometimes you're just so preoccupied that you forget. The masseuse even showed me a few stretches that I could do in the morning, noon and at night to alleviate the stress and prevent aching in the future. Christina was super friendly and fun to talk to, even though typically, I'd rather just lay down, relax and say nothing. I think the Groupon was worth it, even the Yelp deal is worth it. Unfortunately, it's only for new members so you can't get this deal again :(. They accept these deals mostly Monday through Thursday, so you'd have to go after work or something. I'm not someone who can afford to come every month, but definitely every few months if I'm feeling tension or stiff again. They have a variety of services like facials and I even saw people coming here for yoga classes. Pretty cool facility if you ask me. Doesn't really feel like a spa necessarily, more like an office, but not too shabby. read more

I don't know if I just keep getting mismatched with massage therapists or what, but this is the third time in a row I've booked a deep tissue massage wherein the therapist hardly worked on my problem areas. Today's massage was much more of a Swedish massage than deep tissue--felt nice, briefly passed knots and tight tissue, but didn't really do much pointed, intense spot work on the areas I needed. You can't just foam-roll out a tight piriformis and illacus to relieve inner pelvic and hip pain--nor can you address it with long swoops of the forearm. They both require deep work, which did not happen here. This is a far cry from my first few sessions here, where I felt appropriately pummeled and the therapist took care to really try to resolve the issues giving me pain. I guess if there's a next time I'll try asking them to only work on specific spots and see if the message gets through? Otherwise, the facility is clean, smells nice, has good relaxing music, and seems generally well-appointed. read more

I booked a 2 hour massage and spent a fair amount of time discussing what I did and did not want for the massage session. I was aiming for a nice, relaxing Swedish massage and I asked for a therapist who would be attentive to my request. I am a licensed massage therapist for 20 years, and I've run a very large chain of day spas for over a decade, managing 85 therapists, so I come to the "table" with experience and clarity on what I'd like in a session. Typically, spelling these details out adds to the success of a spa or massage session. I had precious few days in Alameda and looked forward to my massage. Upon check in, I was not given an intake form, and I requested one. Sarah, the receptionist obliged. The therapist did an intake, extolling her training in Toronto. I felt at that point I would enjoy my massage. I wiped me feet with the towel I requested and hopped on the table. Sahar was the therapist. The beginning 20 minutes and final 15 minutes of the 2 hour massage were all that I enjoyed. Starting face down (prone), I looked forward to some nice back work, having noted in our conversation that I'd like extra time on the back. While the therapist worked on my posterior legs, she went deep into the upper popliteal fossa area (an endangerment zone on the back of the knee), which was uncalled for and inappropriate for, especially in a light - medium pressure massage. If you've booked a 2 hour massage, and you've asked for extra back work, one would think you'd be face down for close to half of the time. After apx. 40 minutes I was asked to you turn over. That's when things started to go downhill. The therapist massaged my anterior legs while moving around the table on a squeaky chair. This is a lazy move. Listening to the squeak of the chair was grating. The table was electric, and I'm not bigger than the therapist; it is just plain lazy to sit while massaging the legs. I was her first client of the day, so she should not have been tired. Then presumably to use up some time on the clock, Sahar worked deeply into my underarm region (also considered an endangerment zone). I asked her to lighten up; it's not appropriate for any deep work in this area; it was random and uncalled for. The therapist ended the massage with some nice occipital holds and I found myself relaxing again. I didn't receive the hot towel upgrade I paid for, but at this point I just wanted to be done with the experience. I paid my bill and asked to use the ladies room. I was directed out of the office down the hall and the restroom was locked. Before leaving I asked Sarah the receptionist to have the owner call me. I never received the call back, and two days later I phoned the Bespoke Wellness number and asked again to speak with the owner. I was rudely advised that I should call back, try the next day. No unhappy guest should have to repeatedly seek out an owner to provide constructive feedback. A few days went by and Arch the new manager called me and we chatted. While she was kind and thoughtful, she is not a therapist, and my goal was still to have the therapist in question given guidance on providing guests what they are paying for, not her special-special massage that could hurt someone. The manager assured me that I would hear from the owner either via email or phone. It's been several weeks since my 2 hour massage and still have not heard from the owner. I am not a Groupon/discount person; I'm happy to pay full price for a quality massage service. I received a poor quality massage and the owners did not even have the courtesy to reach out to me. I will not return; rather I will seek out an establishment that listens to a client's goals and honors their investment of time and money. read more

Cindy was awesome!!! Usually it's hard for me to sleep during a massage session. I fell asleep towards the end of the hour session that tells you how much I was relaxed I will be back because of her. Thank you so much!! read more

Went had an hour massage. Fantastic!! Then proceeded to my facial- I almost fell asleep! I would recommend everyone to try this place. Clean, very soothing place. Able to relax while waiting but if you have to wait it is short! One of the best! read more

Sage is a wonderful chiropractor. She is skilled, has a warm bedside manner, is present and thorough. The drop table technique she uses is gentler than other types of manual adjustments I've received which works better for my chronic pain. read more

Janae was very informative giving my facial. Things I did not know about taking care of my face. Of course she was very gentle. I will definitely recommend my friends and family!!!! read more

Mara was awesome. Very professional, took her time to explain every detail, her vibe is good. I would definitely go back and get another treatment with her. read more

I liked that the place is kinda hidden within a quiet business park. Staff is friendly, and the receptionist made an effort to fit me in, hearing my discomfort. My masseuse was very knowledgeable, saying she had been a therapist for over 10 years. Sareena used a technique that was new to me, but I was very happy to be relieved of sooo much tension and pain in my back. She was extremely thorough, even massaging my scalp, all fingers and toes. I will definitely be making more visits there. read more

I'm still waiting for my call back. I was told on 1/15/24 that someone named Kamoni would try to reach out to the owners. I have repeatedly asked for them to look at their corporate bank account for any deposits made on 1/8/24 with the card number ending in 8688. But nothing. Crickets. I still haven't been refunded my money back from the merchant. Do not use your card here!!! Like others have echoed, customer service is not present at this establishment. It's basic common sense to refund customers their money on unauthorized charges especially when the customers providing evidence of a postage charge with your business name on there. What does it cost you as a business to refund someone $20? Customer Service is not using a professional voice or calling a customer because you saw their Yelp review. Customer Service is following through. Common sense lacks here. Go up the chain of command and escalate the issue. I'm still waiting to get my money back from the merchant. My card has been on hold since 1/11/24. I haven't been able to use it. Just waiting patiently for the merchant to refund me $20 for an unauthorized charge. If your receptionist accidentally charged a tip $20 from my card when I told her I would tip cash after the massage, then get my money back from the therapist. Run back the cameras. I can give you the time stamps. The buck has to stop here. Accountability. read more

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Update: Came here for an "anti-aging" facial on sunday morning 10/14/18 because I enjoyed my previous full body massage so much. They only had one person doing facial, and I believe her name was Jennifer. She was a friendly and nice person, I enjoyed a conversation with her. Facial strokes were slightly rough - I just thought that was her style. I didn't expect any acne extraction at the end though. I had only a couple healing under my chin that were not noticeable prior to entering. However, from a couple to now being more noticeable and 3 more have grown. I thouhht the extraction should've helped the 2 existing ones but it was actually triggered and I have a couple important events to go to. I don't think I'd return for another facial... I wish it would've worked out though. I had an absolutely amazing experience here! My massage therapist was Caitlyn and I couldn't be any more happier with her massaging skills. I called in to book and the front desk was helpful and professional. It's slightly confusing when you first come to this location because it locates inside a big building and makes you wonder, are you at the wrong spot? Came in to find out they also have 2 massaging chairs inside their little lounge with water and coffee that you can help yourself. Caitlyn was on time, she came to grab me and led me to the massaging room. I really enjoyed her massage - smooth strokes and I was able to relax, almost fall asleep several times. I would definitely return and bring my husband for a couple's massage! read more

I've had a series of excellent massages here at Bespoke Wellness. And the check in and out is always friendly and efficient. Highly recommended. read more

I am a new client of Bespoke Wellness and have had three amazing sessions with certified massage therapist Jessica Castillo Caprio. I have received deep tissue and lymphatic massage for my neck and back and it is helping me to recover quickly from a car accident. She worked her magic on my strained and tight muscles which was wonderful for relieving pain. I leave the place feeling physically and mentally refreshed, relaxed, calm, and centered. Jessica is new at Bespoke but has many years of experience and her skills and techniques are well-honed. I have enjoyed getting massages for more than thirty years. Jessica is excellent and today's massage might have been the best. There are many pluses for Bespoke. The facility is neat, clean, spacious, and rooms are comfortable. I appreciate the fragrance free products that are used. They offer a wide variety of reasonably priced services, have a sufficient number of staff to handle the appointments, the online booking system is easy to use, and the free parking is convenient. read more

I've been going to Bespoke Wellness for about five years. All the masseuse's are really responsive to my needs. They spend gentle time on painful areas. Now they also have a Chiropractor - She's the very best I've ever been treated by‼ read more

The massage was very therapeutic. It released my pain and the establishment was very clean and welcoming. I learned of this from a Groupon I purchased and have been there about three times and alway the same high quality read more