1. Berzin Aesthetics

    1. Berzin Aesthetics

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    Burlingame, CA

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    Berzin Aesthetics

    4.6 (20 reviews)

    By appointment only

    Services - Berzin Aesthetics

    Anti-aging

    Wrinkle treatment

    Skin condition consultation

    Berzin Aesthetics Photos

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    3 years ago

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    2 years ago

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    2 years ago

    Spectacular service, great staff, really great and long lasting result. I will definitely will be back

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    LaserAway

    LaserAway

    3.8
    (581 reviews)
    0.0 mi
    $$
    19 years in business
    Certified professionals

    I came in for laser hair removal treatments. Natalie was my nurse. She was fabulous, had great…read morebedside manner and made me feel comfortable. I also had the pleasure of being helped by Emily and Gerbere (not completely sure how to spell that) out front. Both of them were helpful in getting me scheduled and thoroughly went over pricing options. Thanks for taking care of me, ladies!

    Ugh Negative reviews are not fun to write. I am beyond frustrated as a long time client who was a…read morefive star reviewer and has watched and witnessed customer service disintegrate over the last 6 months . The nurses are wonderful The front desk people are very uneven- some are great, some are understandably defensive and one gentleman in particular is aggressive and admonishing. I have two packages for laser hair removal.This business has been caught at the AI technology crossroads, with generic text messages canceling appointments seen to be randomly autogenerated and an ineffective app that apparently allows users to "make appointments when no staff is available... so sorry we have to cancel/reschedule again" Live staff have committed to at least 5 appointments from April to mid July that were then canceled either right after being made, or often last minute) with some version of this text message "Hi, this is LaserAway San Carlos ( or Burlingame) clinic. It looks like you were booked when a clinician is not available and we will need to reschedue your appointment. . Please give us a call to reschedule " . I have also been asked to give scheduling parameters and told they would get back to me. My schedule is so wide open in Summer. They do get back to me, but not to schedule my appointments, to market and sell facials, botox etc. Umm, I cannot schedule the treatments that I have because you are grossly and by your own admission understaffed in terms of nurses. You overwork and burn out the one's that you have by scheduling them back to back, making clients wait until their appointment times are supposed to be over because you KNOW that you have to allow for downtime between appointments but are so overwhelmed by overselling that you cannot. Your front desk staff one gentleman in particular admonishes the clients if they are five minutes late for parking traffic, warning that your treatment will likely be incomplete/sub-par because of your lateness. They repeat in sing song voices "sorry your wait is so long. we are down to one nurse in this location so she/ he is scheduled back to back" In other words sell, upsell, get new bodies in the door,overcommit so that they cannot fulfill the appointments and commitments made, take 0 accountability, offer no recourse.. The customer is never right but they are appeased and pandered to but almost always left disappointed " we completely understand your frustration. One of our nurses is on maternity leave, but i can get you an appointment on Monday in our San Carlos location." Finally- thank you! Amazing " Alas, you know the cancellation text is forthcoming. Perhaps the act of offering an appointment was just a ruse, to get you off the phone... There is no recourse as you wait untreated, and your body and facial hair cycles through growth stages, rendering your previous treatments less and less effective. Attention, Laser Away, you are a medical spa . Value your nurses and your patients more than or at least as well as your sales and marketing brigade.You should understand that the timing of treatments is vital to results and efficacy of said treatments. STOP selling treatments that you cannot schedule or fulfill and prioritize the current clients/patients. Stop offering 80% off to new clients/patients and offer to refund or credit back to your loyal existing customers past appointments that have bern rendered less effective because you were unable to accommodate or schedule regular 6 week appointments. I work a school year schedule with special needs kids. My summer schedule is soooo relaxed and I have availability weekday and weekend mornings ,afternoons, evenings. I am willing to go to other locations. The fact that I have not been able to get in the door for an appointment this summer at all, does not bode well for fulfilling my significant investment. Please stop offering to sell me more services and have a manager schedule a phone call to get my existing appointments on a schedule that will be honored. I am fair and balanced and always take ethics into play giving business the benefit of the doubt when writing reviews. My Yelp Elite status demands it. If anything, I have underplayed my recent negative experiences. The teo stars remain because the nurse practitioners, Natalie in particular, are spectacular at what they do. Update- new site manager Emily called to acknowledge and make amends and was so accommodating and took accountability. She assured me that this is temporary nursing shortage issue and pushed me into the overly packed schedule . Upgrading this to a 3 star review - 4 stars for Burlingame. One star for Corporate and marketing and Five stars for Natalie and potentially for Emily, if she can deliver on promises.

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    SEV Laser

    SEV Laser

    3.6
    (60 reviews)
    0.0 mi
    $$
    Available by appointment
    Certified professionals

    Nancy is one of the most thorough and careful RNs. She was…read moreexcellent with her instructions and also very careful and thorough with how she covered all the areas I want treated. I request the candela machine whenever I go. However, in my recent visit, the cold air jet was not as effective as usual. Nancy is going to personally call her manager to get that addressed, and I am really grateful for how quickly this location response to concerns.

    Last August, I decided to invest in laser hair removal as a commitment to myself. Because it is a…read moresignificant financial investment, I searched on Groupon and purchased a deal listed as a "large service," reasonably assuming this would cover full legs. I was disappointed to learn--only after calling Sev to book--that "large" meant either upper or lower legs, not both. That initial phone call set the tone for the rest of my experience. The man I spoke with was dismissive and repeatedly fixated on the fact that I had purchased a Groupon, pushing me to buy an additional package to cover my full legs. I made it clear multiple times that I chose Groupon intentionally because I could not afford the in-house bundles and was comfortable proceeding with lower legs only. His tone felt judgmental and presumptive about my financial situation, as though I was making a poor choice rather than an informed one. I ultimately stood my ground, opting to start with lower legs and potentially invest more later if I was satisfied with the service. At my first appointment, the treatment itself went smoothly. However, at checkout, the receptionist again made pointed comments about my Groupon purchase and attempted to upsell me on an additional package, calling it "the best savings." I declined politely, though it was becoming uncomfortable to feel singled out for how I chose to pay. That night--and for nearly two weeks afterward--I experienced severe, deep itchiness in the treated area. As an esthetician, I tried every appropriate remedy: aloe, hydrocortisone, and antihistamines. Nothing helped. When I called Sev seeking guidance, I was hung up on. I was left suffering without answers or support. By my next appointment, the reaction had subsided, and I asked the nurse what could have caused it. She suggested a possible allergic reaction to the laser, though I explained that I had undergone laser treatments elsewhere in the past without any issues and that no remedies had provided relief. She wasn't sure but speculated that my hair thickness could be contributing and that it might improve over time. Unfortunately, it did not. On my fourth visit, despite consistently booking Monday noon appointments, the receptionist insisted I was late and told me I needed to reschedule. When I asked about the late policy or what time she had me scheduled for, she refused to clarify. I later pulled up both email and text confirmations proving I was on time and that she was incorrect. Even then, she laughed it off and still insisted I reschedule without explaining the policy. I eventually contacted the manager, who acknowledged that this receptionist had been an ongoing issue. The manager was empathetic, professional, and kind, and she offered me a complimentary service for the inconvenience. This is the sole reason this location receives even one star from me. The manager and nurses were consistently compassionate and respectful. By my fifth session, however, I was still experiencing intense itchiness after each treatment. At that point, I decided to stop altogether. I accepted the complimentary service out of respect for the manager, but I will not return. I chose to go back to a previous laser provider where I never had adverse reactions. To be clear: the issue is not Groupon. The issue is how customers who use Groupon are treated. The repeated upselling, dismissive attitudes, and subtle discrimination made me feel lesser and unwelcome. If offering Groupon services is such a burden, then don't offer them. Making clients feel ashamed or undervalued for seeking an accessible option is unacceptable. Please, do better.

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    SkinSpirit - Burlingame

    SkinSpirit - Burlingame

    4.6
    (130 reviews)
    0.0 mi
    $$$
    Established in 2003
    Free consultations

    I can't recommend Krystal enough as a dermal injector. I always get really nervous leading up to my…read moreappointments, but the moment I'm in her chair, she has a way of making the entire experience feel calm, seamless, and surprisingly comfortable. She uses a technique that significantly minimizes discomfort, and she's incredibly thorough in explaining every step of the process. I always leave knowing exactly what to expect, which makes a huge difference in easing my anxiety. Most importantly, she's honest, detail-oriented, and truly prioritizes natural-looking results. I trust her judgment completely with my face and always feel like I'm in very capable hands.

    I recently had a facial at SkinSpirit with Jessica, and I honestly couldn't be happier with the…read moreexperience. From the moment I walked in, everything felt calm, welcoming, and professional. Jessica took the time to really understand my skin and what I was hoping to improve, which made the whole treatment feel very personalized instead of rushed. She explained what she was doing along the way, and you can tell she truly knows her craft and cares about her clients. My skin felt amazing afterward--so refreshed, clean, and glowing--and I've already noticed a difference in how it looks and feels. On top of that, the whole experience was incredibly relaxing, which was exactly what I needed. If you're thinking about getting a facial, I highly recommend booking with Jessica. She's not only skilled but also genuinely kind, and it makes all the difference

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    Nura Integrative Health

    Nura Integrative Health

    4.8
    (94 reviews)
    3.2 mi
    $$
    Women-owned & operated
    19 years in business

    Have been going to Entrada Medical for all my skin needs for over 10 years and I have been more…read morethan satisfied each and every time I go. I have gotten both filler and Botox and it has always been perfect. Definitely recommend

    I found Entrada a couple years ago or so, because I had a spot on my face that just would not heal…read more It had been broken out for easily over a year or more. I really liked my experiences at Entrada, it was easy to make appointments, I never had any issues, before, during, or after the visit and always appreciated the cooling gel they give as a nice extra touch. My four is mainly for my unique situation, which was that it was just one spot that took less than 10 seconds to zap. Even adding in a couple extra areas that I usually would just pluck, the entire visit would take less than 2 minutes. Which was pretty steep at around $80 each. I had about 6-8 appointments (it's been about a year or so since I completed the last one so I'm not totally sure at this point) but within about 3 months or so, I noticed everything had grown back. So unless I was willing to have consistent recurring appointments, it didn't make sense for me to continue with the service. I simply switched over to shaving vs plucking and called it a day. I will say that I'm still very pleased that I visited Entrada as the redness from the spot completely faded and it fully healed. Which was everything I could have hoped for. So for me, while it was expensive, I'm very glad I did it and would recommend Entrada for similar issues.

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    Berzin Aesthetics - medicalspa - Updated July 2026

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