The verbal abuse my father received here by his care aids was heartbreaking. He would call me…read morecrying begging to get him. I heard care aids in the phone say "What now?!" in a horrible tone when he asked for help. They would shame him for being in a wheelchair and needing assistance for the washroom constantly. He was broken down slowly. He left after two weeks and was so fearful of needing to go back. He died. Please be aware. The last days of my fathers life were him being shamed by the staff here.

Understaffed and the environment is disrespectful to the elderly patients who are supposed to be…read morereceiving rehabilitation care. My mother-in-law was locked in her wheelchair throughout the day, only unlocked to go to the bathroom, do her one session of physio/day, or to go to bed.

Just spent 6 weeks there as a student on different floors. The general consensus among staff,…read morebesides being overworked and underpaid, is that the company cares more about the almighty dollar, staying within their budget and paying corporate higher income than the residents their staff/employees serve! Most staff are caring and try to do their best within the time constraints and limited resources and supplies they have. Corporate Sienna and the Ministry need to rethink who's really important in their efforts and advertisements to serve our loved ones. This was an experience of where not to work. There are definitely better places.

I have been sitting at my Moms bedside since last Friday. She is a resident at Lakeview Lodge…read moresenior home in West Kelowna. And she is palliative with dementia. In the middle of the night on Saturday, I heard that the care home in Osooyos was being evacuated. From what I understand nearly 100 residents and several care staff were transported in the middle of the middle of the night to safety here in west K. The kindness,patience, and care that I witnessed from all of the staff. ALL of the staff at Lakeview Lodge, and the staff that are being bussed back and forth from Osooyos is amazing! They stepped up!! The LAKEVIEW staff were getting towards the end of their shifts and most likely feeling tired and ready to go home. They received the call and rolled up their sleeves and did what they had to do to make the residents that were displaced feel at home, from housekeeping, care aids, nurses, kitchen staff, right up to the management, they all worked tirelessly to make everyone feel safe, comfortable and at home. I feel that the staff at Lakeview lodge and Mariposa should be commended for their tireless efforts to not only take care of displaced residents but also their own residents and the families of their residents. I have been here for 6 days now. It is a very difficult time for our family as we are losing our beloved Mother to dementia, but I, and my family have been given comfort, kindness and care also, they treat everyone like family. I will never be able to show my gratitude enough for these angels on earth! They deserve to be honoured! Thank you LAKEVIEW LODGE for not only stepping up in a crisis, but for making this care home a home full of love and kindness EVERY DAY!!

This place is pretty Is awesome, my Dad is thriving ( food could be much better) this has been is…read moreonly complaint, he says "I'll be honest with you sweetheart, the food looks better coming out then going in " but he is safe he is clean he feels loved!! I would hope I'll be so lucky to get this level of care when I get to this stage of my life! Thank-you for all you people do, nursing staff, laundry staff, rec staff!! All of you!!

My 97 year old dad Jim just passed away in the Cottonwood unit. During the covid lockdown I worried…read moreabout his care since family could not visit. I want to thank by name Brad, Andrew, Mandy, Veronica, Gisele and all the staff. He was so loved. It made my heart happy to see all the love that he received. Thank you for the bottom of my heart. As a family we did have a problem with the management. Three days before my dad passed. They came into my dads palliative room to announce he was rallying. They were moving him back to his regular room. They would put him in a wheel chair for one person to see an hour a day. Again he died 3 days later. We had to call his doctor who was shocked. The staff were shocked! The doctor always has the last word so he stayed where should have been. It was a horrible day for a family that was already grieving. Leanne Brager the assistant manager of clinical services should not be dealing with the elderly or with their families. I believe she was the person who wanted my dad out of the palliative room. She did not care about his needs or mental health before he got sick. Taking away things that made him comfortable and happy. One star for management. Five star for staff, LPN`s