This place is pretty Is awesome, my Dad is thriving ( food could be much better) this has been is…read moreonly complaint, he says "I'll be honest with you sweetheart, the food looks better coming out then going in " but he is safe he is clean he feels loved!! I would hope I'll be so lucky to get this level of care when I get to this stage of my life! Thank-you for all you people do, nursing staff, laundry staff, rec staff!! All of you!!

My 97 year old dad Jim just passed away in the Cottonwood unit. During the covid lockdown I worried…read moreabout his care since family could not visit. I want to thank by name Brad, Andrew, Mandy, Veronica, Gisele and all the staff. He was so loved. It made my heart happy to see all the love that he received. Thank you for the bottom of my heart. As a family we did have a problem with the management. Three days before my dad passed. They came into my dads palliative room to announce he was rallying. They were moving him back to his regular room. They would put him in a wheel chair for one person to see an hour a day. Again he died 3 days later. We had to call his doctor who was shocked. The staff were shocked! The doctor always has the last word so he stayed where should have been. It was a horrible day for a family that was already grieving. Leanne Brager the assistant manager of clinical services should not be dealing with the elderly or with their families. I believe she was the person who wanted my dad out of the palliative room. She did not care about his needs or mental health before he got sick. Taking away things that made him comfortable and happy. One star for management. Five star for staff, LPN`s

I have read some of the reviews. But I have my own opinion…read more Summerland Seniors Village is Amazing Let me explain. 1. Care Staff are Kind and Efficient also really care about our loved one. 2. Care Staff does not get enough credit, they do internally externally from some of the reviews I have read you OBVIOUSLY HAVE NEVER WORKED OR UNDERSTAND HEALTH CARE!!!!!! They are exceptional. 3. The care staff goes above and beyond, its not easy for anyone in this role but they smile stand proud, are well trained in their scope of practice and give great person centered care. 4. The quality of care is 5 star, everyone is so approachable with questions you may have. Interesting that when I phone they know exactly where my mom is. How many Care facilities can say that. 5. Quality of care from medications, taking their Blood pressure, to baths etc.. my Mom loves it there the staff and the residents. Everyone is kind. 6. They have developed an amazing culture right from the front desk, to the great social activities, the kitchen and the great menu, and never seen a problem with the statement. If I have a question they get back to me right away and, I would like to point out maybe if you take a moment and understand your statement you will ask the correct questions as they are great at explaining the statement to you. Thank you Summerland Seniors Village as I know our mom is happy, safe and getting the best care we could ever ask for. We are grateful to have our mom there. Also a big Thank-you to everyone that works in all capacities at Summerland Senior Village

Other residents and most staff are great. BUT you need to review your monthly statement as…read moreconstant mistakes (always overcharges to resident), often the bus is broken so planned outings do not take place. Staff are not that pleased with working conditions. If a staff calls in ill often they are not replaced meaning much more work expected. Staff are expected to alter their plans and at times have to do two full time shifts back to back, of course they get impatient and the residents care goes down.