All of the staff at Mill Creek have been wonderful. I see Dr Koehle, and she has given be excellent…read morecare throughout my pregnancy. All of my questions are answered, tests are ordered and I'm in and out quickly-- perfect!

I become pregnant in April 2017. I was referred to Millcreek Family Medicine. Because my due date…read morewas Dec 22, I was told Dr. Shawna Koehle would be my OB. I didn't get a warm feeling from her our first appointment but I thought I didn't have a choice because of my Christmas time due date. I had about 4 appointments with Dr. Koehle and one with another Doctor as Dr. Koehle was away. Fast forward to September 1, around 1pm, I had a mucus discharge, I called Millcreek Family Medicine ASAP, the receptionist put me on hold while she spoke to Dr. Koehle about what I was experiencing, the receptionist then asked if I had any amniotic fluid, any clear liquids. I said no... I was told if there is no amniotic fluid there is nothing to worry about. I went on with my day.... 2:30 am September 2nd, I had cramping and went to emergency. I was going into labour at 24 weeks. I spent the next 36 hours upside getting pumped with steroids and magnesium to help my baby survive. I was then flown via air ambulance to Vancouver and delivered my baby girl via emergency C-section at 24.2 weeks. My baby spent the next 105 Days fighting for her life in the BC Women's NICU in Vancouver. All the NICU Mom's talked about how their OB was in touch with them... I hadn't heard from mine, Dr. Koehle. At 105 Days we were transferred to KGH NICU. I noticed all the Mom's were getting visits from their OBs. My baby's due date was coming up and knew Dr. Koehle would be working. I mentioned to our nurse if she sees Dr. Koehle please let her know we are there. The nurse came to me later and said "are you sure that's your Doctor? She doesn't recognize your last name". My heart sank, I felt completely uncared about and can't help but wonder if I had a Doctor that cared about me and my baby maybe we wouldn't have had to go through all this. Dr. Koehle still hasn't reached out to me. It's clear she does not care about me or my baby. I would strongly not recommend Dr. Koehle.

Look for a Family Doctor in Lake Country,, My Doctor…read moreRetired Feb,2020,,,please Florence Janzen

Took my 86 year old husband to the clinic to assess if he needed stitches. He had fallen at a…read morerocky beach and had cuts on his elbow down to his hand. The doctor did not even introduce himself when he entered the room. He looked at his arm and commented that it looked "nasty". Then he mentioned that he had already seen 75 patients and said he would send us to the Urgent Care facility, down town Kelowna. We were shocked!! This was approximately 2:30 in the afternoon. What kind of a doctor would do this? I believe he realized how much would be involved and he wanted to go home so he sent us on our way. We received excellent care at Urgent Care and my husband received 6 stitches in his hand and 2 in his elbow. Another cut was glued. Don't go to the West Kelowna Medical Centre....it seems one doctor doesn't care!! I would like to rate a 0!

I have gone there when I cant see my doctor and most of the doctors have been good,I have seen one…read more3 times and because of him will not go back,dr M has a nasty personality.he told me to see my doctor and when I said it was hard to get in,he said that was my problem not his. He doesn't treat people he just takes bc medical money,I have heard complaints from others about him,but I think he is one of the owners.

I am new to Kelowna and my family who lives here recommended this clinic to me. For the past two…read moremonths I have been trying to submit paperwork as a new patient with no responses back. Today I have tried to follow up by telephone to find out if they are even taking on new patients. I was put in a hold Q of 10 for 15 minutes, when it to being first in line it rang through to another holding Q where I started 10th in line again. If this is the kind of service they provide, that I can't even get through to them then I don't want them as my health care provider. If you are going to force patients to go online to make appointments and communicate with you then you better be very good at it and get back to people in a very timely manner. Shame on this new model, it dehumanizes us. K.

My husband has been going here for the last two years. We have been very impressed with Dr…read more Oyelese's knowledge in assessing some rather complex health issues and creating an action plan for us to help make my husband better. The clinic itself is beautiful, big and very clean and the staff are always polite, helpful and friendly. We understand that they are also opening a walk-in clinic which is greatly needed in West Kelowna. While we hope we won't have to use it, it's nice to know that a walk-in clinic is now going to be part of a larger medical office that we already trust with our lives and well being. Highly recommended!

My doctor is great but not much use having a doctor if i can't get an appointment for three weeks…read more I need prescription renewal and no other doctor will renew it. I have booked an appointment on line but by the time the 3 weeks are up I will have been out of meds for 2 weeks. How is that right????????? The receptionist is rude and doesn't care. Walk Inn Clinic here is an oxymoron. And because I moved from LC to a Kelowna address I get a "raised eyebrow" from her? It is non of her business. And now I can't find my lab results on my IHA Portal because this clinic is privately owned.....why? The medical system is nothing but a gong show.

I love my GP but I hate how this clinic is run. To have to wait a week or more to get in to see my…read moreGP is shameful. To open the clinic at 08:00 but not answer the phones until after 08:30 is not ok. The online booking system sucks. You have to enter all the info, find a time (usually at least a week away) then by the time you hit send, the appointment slot is gone and you aren't permitted to schedule with another doc or as a walk-in patient. I am very frustrated with the fact they call themselves the "premier" clinic in town - yeah, cause they are the only one. I also hate how doctors are terrified to prescribe the "good" drugs because of the opioid crisis and how it might make them "look". Our medical system has become a joke.

I felt my appointment was a waste of time No answers for an…read moreongoing scalp problem she took a ten second look, she didn't refer to the culture and didn't seem to have time for me. The appointment lasted maybe 3 minutes and I left with no answers

What a relief, after suffering for months with a rash, Dr Mayba diagnosed and treated and within a…read moremonth the rash was gone. wonderful that we have a Dermatologist back in Kamloops. Very professional and great receptionist too! Thank you from a very happy patient.