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Bertram Pharmacy

4.7 (3 reviews)

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11 months ago

They make sure of details about prescriptions. The store has a nice selection as well.

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1 year ago

Awesome Customer Service. Home town pharmacy - always great about getting back to me. Love these people.

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7 years ago

They are most helpful people at a business in town! They have great communication. They have a great selection of gifts too.

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CVS Pharmacy

CVS Pharmacy

(2 reviews)

$$

For all your drugstore needs. They also offer flu shots here. Typical CVS offerings of over the…read morecounter drugs, as well as prescription drugs. Also cosmetics, greeting and gift cards, staple groceries, snack items, etc. They also offer photo processing. Great location right on the north-west corner of W. Main (IL-250) and N. West Street (IL-130).

Two words: apathetic rudeness. They only barely care enough to provide rude service. A few of the…read moreemployees do genuinely try; however, it's a craps shoot if you're going to have an acceptable experiece (I've never had anything beyond acceptable), complete apathy, or abject rudeness from the employee. The pharmacy staff tend to be worse than the front end staff, but both are often so far below par that sub par would be a compliment. Past experiences have included having to complete the same forms multiple times because they misplace them, failing to following up on refill and transfer requests, and my favorite refusing to resubmit insurance requests when they make mistakes without cancelling the filled drugs and waiting for a new fill. Add this with the experience today where a cashier opens a new register lane at the photo department so it's unclear to the first person in line of she's open for customers or doing work, then not saying anything but helping a guy who just walks up ignoring me who had been waiting in line for a couple minutes and then chatting him up instead of working to clear out the line!

Williams Bros. Health Care Pharmacy

Williams Bros. Health Care Pharmacy

(22 reviews)

$$

I want to like this place. I really do. I don't want to go to the monopoly that is CVS. I don't…read morewant to go to Kroger. Those are almost the only other choices we have. They may literally be the only other choices. I had previously used Panacea pharmacy, as they were locally owned and had prescriptions filled quickly. Williams Brothers seems to work on the basis of who is making the most noise or something. It certainly isn't taking them in order as they get them. I'm on pills that my doctor has to call in every month. I call my doctor, the doctor calls the pharmacy. Unfortunately, now I have to call to make sure they got the prescription and again to see if the prescription has been filled. Apparently their notification service doesn't notify you until the very last step. So you could have a prescription filled at 5pm (if you're lucky) but you won't get notified until they file it away for the night. I've only used them for a couple of months, but that may be enough. I'm not sure how or why they can't seem to fill prescriptions in a timely fashion, and it's certainly not because people are clamoring at the counter. It will be completely dead, and the prescription your doctor called in at 10 am still won't be ready. Real life example. My doc called in something for me yesterday morning. I called at 5 pm. It wasn't ready, but would be soon. (RIGHT!) I requested delivery, as standing around isn't something I can physically do much of. This another confusing area. In the past I was told that if a prescription was requested to be delivered by 2 pm, it would make it. The guy yesterday said deliveries started around noon. In any case, when I woke up, there was no notification that the prescription was ever filled yesterday. Either they're sitting on it and will fill it later, or their service shut off again. I prefer to patronize smaller and local businesses when I can, but they make it tough. This may be the last prescription I have filled through them. I HATE CVS, but I'm sure they at least fill my pills in a timely fashion.

After going to five pharmacies that either did not take Tricare or did not carry my prescription,…read morewhat a relief to find William Brothers! Local. Parking. Good value even out of pocket. They really saved the day for me! Try to support this local company. Great footwear for folks with diabetes, plantar fasciitis, etc.

Bertram Pharmacy - drugstores - Updated May 2026

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