Apparently, things have changed since the first review 4 years ago. Maybe it has to do with the for sale signs all around the place. They say they are not going out of business, but they have an issue telling the truth. I bet they are gone in 6 months or less to the benefit of consumers.
We were told when shopping we would get a tentative date to install by order of who paid, but that changed when we wrote the checks. We were told we'd be called. When we were called, it was to let us know they would be here in a few hours to drop equipment and install the next day. There was no advance notice of any kind.
We were told the installer would not be here to finalize on a Friday and skip to Saturday which was fine until he called and said he was on the way Friday. At my work sites, I clean up after the cabling and such is done. At my house, trash was left all over after installation. This is shoddy at best.
The installer did a great job at getting it level, but changed what he said daily. The pump was not where we originally agreed upon when he cited drainage. I was away or I would have mentioned the obvious drain where it was originally supposed to be. They also put the basket upside down in the skimmer. It may be they are new installers, although we were told they had a lot of experience.
While the pushy sales people will blame the contractor, they are the ones using him and they are the ones who said he did a great job. They do not get an out on this.
Further, they held our pool vacuum hostage until we brought a water sample in. They said it was too fragile to put in on a truck. Oddly, I have a super cab the same as the installer. His back seat was empty and they claim the vacuum was too fragile for him to transport. I put it in the truck bed and it seemed to make it fine. Obviously, they held it hostage to force us to listen to their overpriced chemical spiel.
I take exception to the high pressure sales, denying responsibility for anything and holding equipment we paid for to force us into more high pressure sales. I was unaware my wife paid for the startup chemicals (which we were told was included) or I would have told her to leave them. We can get higher quality less expensive chemicals at Walmart. They tell you it is a complex process, but that is just another untruth. It's not like you need a chemical engineering degree.
My advice is to get a pool and contract the installation out. This way you have a way to hold the installer accountable. Since these people will not be doing warranty work, I will be dealing with the pool manufacturer anyway.
Apparently, repeat business and word of mouth means nothing to them, which is short sighted. I spent more money on my spa/hot tub than my wife did on the pool but I got it at a reputable dealership. Had these people not been shady, they would have also sold a spa.
I know the customer isn't always right, but customers should be treated better than sheep to be fleeced. Especially when people can buy online and at reputable places, you'd think there would be better customer service here. Prepare to be surprised. read more