I wish this was a good review. I love Berry Blendz . I even got a gift certificate worth $100 for my birthday because I like it so much. I love their drive-through, I love their smoothies and everything on their menu and the staff is awesome. Hence the one lonely star.
OK, that being said I am very disappointed in the experience I just had. Friday, March 18, 2022 I arrived at Berry Blendz drive-through at 3:30 PM and did not get my order until One hour later at 4:30 PM. When I arrived, There was one car ahead of me who had not ordered yet. Soon There were two cars behind me. It took at least 15 minutes for the car in front of me to be able to order (Who knows how long they had been waiting). I actually called The store from my car to ask if there was a problem as I had been sitting there for 20 minutes. They said there was a technical problem But it had been resolved and the cars should start "flying through". It took another 10 minutes for the car in front of me to order and then another 10 minutes for me to wait to order. The Greek parfaits they had were on sale that day for text message members and I ordered one. They seem to not know what I was talking about. I even read the text message to them. the picture of the parfait was large and loud on the menu board. That took five minutes. After I ordered I was able to get directly to the payment window... where, you guessed it, I waited. I think an hour is a little long to wait for a Greek yogurt parfait. I don't believe in complaining without a suggestion to resolve the issue. Think Chick-fil-A. I think that if they had sent an employee out to let us know there was a delay, NO MATTER WHAT IT WAS CAUSED BY, it would be better for business. Instead, I wasted gas and polluted the atmosphere. I did turn my car off frequently though. That was fun too. The frustration level in my car was high as well.
Because of my gift certificate I will definitely be back, but probably in through the store and not drive-through which is almost my favorite aspect of the business. When I go in through the store, at least I will know what the delay is all about. I am sad. read more