BR is definitely one of the better dispensaries in the area. Their staff are always friendly and efficient. If I had to offer one piece of feedback: I wish the quality of the carts was slightly better. The product is fine, but I find that my carts tend to get clogged no matter what I do (keeping them upright, etc.). Still worth it. read more

Nice selection of good quality flower. Prices are good given the quality. Staff is friendly and helpful.

Berkshire stands out among the local dispensaries, and while I don't make it a point to stop by every time I'm in Pittsfield--mainly due to their slightly steeper prices--it's got a huge parking lot which I love. They grow their plants right there behind the shop. It's pretty impressive, and I'm curious if they offer tours. I'd jump at the chance to peek behind the scenes and see how they bring everything from seed to shelf. There are 3 lines inside, Medical, Rec, and online. I don't do online since the lines are long anyways. So just note that there will be some wait time regardless of which option you choose. The staff is very friendly and knowledgeable. I haven't been to a dispensary in MA yet that didn't give awesome customer service. They stock an array of top-notch products, and I've fallen hard for their Orange Chameleon strain. The first time I smoked it I was upset because I had only gotten one pre roll. It was the perfect companion for my hike, giving me an energy boost that actually shaved time off my walk! I've made a mental note to snag that strain the next time I'm back. And although an eighth of the OC is priced at $40, it's still a deal compared to the $50 mid grade eighths back in New York. The only product I wasn't too crazy about was the heavy metal blunts, that didn't quite hit the mark for me. The wrap was overly dry and delivered a harsh taste. Despite my mixed feelings on the product and wait time I still like this dispensary and it is worth the drive. read more

This is one of the best dispensaries I have ever been to. The prices are seriously unbeatable!!! They have amazing products! I literally drive 2 hrs there & back for this dispensary specifically. You will never be able to find prices like they have. The staff is also very kind and friendly! read more

Susan is a LEGEND. Great place, awesome folks, good selection of solventless concentrates. Some of the better pricing I've found as well. Thank you for that. read more

Clean, accessible and well stocked dispensary. Painfully polite employees will answer all your questions, on the phone and in person. The online menu descriptions are very accurate and a careful review is advised before you buy. You will be carded on your way in. Security is tight but unobtrusive - so make sure to bring your ID. There are per person quantity limits so best to call in advance to insure your in person order will be filled and/or that your selection is in stock. Payment is cash or debit card -- in person only. If you pay by debit card there is a fee of $3.50 added to your purchase. Highly recommended! ;) Top Tip: Order online after 6pm any night and pick up your order the following day. The dispensary will text you when your order is ready. Online orders get you in and out ahead of the walk-ins -- makes a difference on the weekends. read more

I don't know why their rating is only 3.9, it should be 5 stars! I've been to other places in Connecticut & New York and nothing compares to Berkshire Roots! The prices are on point, they always have what I need, and they have the friendliest and most knowledgeable employees you could ever meet! It's an hour ride, but well worth it!!!!!! read more

Berkshire Roots is a efficiently run, convenient one stop pot shop. Their website offers adult recreational and adult medical menus which allow you to order online for pickup. The process is simple. You place your order, they text you when it is ready, you go and pick it up. When you arrive there is a person at the door who will ask for your ID, such as a passport, and ask if you are a pre order or walk in. I recommend pre ordering. Once you enter there is a line, brief wait, and then friendly staff will go over your order and accept payment of either cash or debit card only. The staff is friendly, informed, and makes sure you not only get what you ordered but that you are comfortable with how to use it from pre roll packs to concentrates and tinctures you will have a broad selection of product. Some of my favorite pre rolls are Vortex and Orange Chameleon. Both are Sativa not indica leaning, meaning they give a more euphoric and "artsy" feel. Vortex more cerebral orange more body and good for when you just want to enjoy some ben and Jerry's and listen to music at home. The entire experience for Berkshire is transactional and efficient which means from order to pickup you are processed quick and efficient in and out. This is great but it does result in less of a "experience". As in, this isn't the sort of store you walk around in, window shop in, and get a feel for. There is stuff on display but it is literally in display cases along your line. If you prefer to go into a place, listen to some Marley and mull over your options in a casual slow manner, this isn't your kind of place. The other thing I found is that brands are not consistently available. Sometimes they have Vortex and Orange sometimes another type or types. These two drawbacks are minor and over all I find that this location has a good selection and efficient process for providing you with the weed you need when you want it and with minimal interaction and time spent on site. read more

This place has never disappointed every time I come I'm always welcomed with open arms. What I really love about this place is the workers don't steal your weed after you purchased it. I went to my local dispensary in Milford Connecticut and I got 9 bottles of pot. Well let's just say when I got home and looked in the bag one bottle was missing pot in it 42 dollars later. That has never happened to me here all the weed is always a perfect amount in the bottles and gives me more of a better buzz than Connecticut weed if you want good quality pot come here because you won't be disappointed. Everyone in here is really nice too they actually care for the customer. The edibles here are simply the best Connecticut doesn't have edibles anymore only certain times. That's why I'm glad I have my second home here I can't wait to come back. Can I request a edible? Please make Sugar cookies I would love to try the batter and cookies I know they would come out awesome. read more

Considered going back to BR for some legal weed. Checked out the Adult Use Menu and changed my mind. Why, at this point in the game, do they persist in selling unknown strains with low to middling potency? At this point in growth and development, cannabis should be at least 20 % THC. Can't wait for NY and NJ dispensaries to open for business. The cannabis market is opening up. Hopefully encouraging competition for a better product. read more

Good selection of products and friendly staff but this is the SLOWEST dispensary in the area. Literally ever other place will have you in and out in a few minutes. At Roots, you can expect to wait half an hour while they take all the medical patients. Definitely need a better system for efficiency. read more

I like Berkshire Roots. Very good customer support, the staff is very knowledgeable about the products and options. I would recommend Berkshire Roots, and have. read more

Stopped by today for a great experience. Mike not only helped me have ab enjoyable service, answered my questions and even waited patiently For me as I called my credit card provider to see why I had an issue. Definitely recommend their products and service. read more

As a card holding patient I am no longer allowed access to all strains of flower..but the general public is..."I" the patient am restricted from the strains I need...but general public can have it all! Its a disgrace...back to black market for this patient...its a sad day indeed.... read more

All the staff were very helpful and accommodating! Love the products as well, had a lot of fun trying a bunch of different pre-rolls.

First, the good, because I suspect they're deserving of at least 3 stars but read on to find out why I selected 2. The selection of herb and edibles was wide and the staff was all very friendly, and perhaps on a less crowded day I would have enjoyed the laid back, unhurried manner. However.... I pre- ordered, specifically because I do not enjoy waiting in long lines. I arrived to find a fairly long line outside, and assumed that was for walk ins. But no! They had 2 lines, one for walk-ins and one for pre- orders. And neither one moved anywhere. The dude at the door did say that yesterday and today were strangely much more crowded than usual, so it's maybe not like this normally. But I was like, 5th in the pre order line and yet I had to stand there for nearly an hour outside, wondering why in the fuck the pre- order line would be taking so long. Turns out, it's that long because these ppl haven't a CLUE how to run the walk in versus pre order lines. As I said, I spent nearly an hour outside and when I got inside I found out that was only half the wait. There were like 50 people crammed inside! I also figured out in 2 mins what the problem was... which they should have figured out the day they opened. Although they did have both a walk in line and a pre- order line, they don't know how to move the pre order line! They bizarrely had the same cashiers, alternating between the two lines! So they'd call someone from the walk in line, then someone from the pre order line, then walk in, and so forth!!! Wtf!!!! Why on earth would I bother pre- ordering, if I'm gonna have to stand there waiting behind all those people who wanna get up there and ask a buncha questions and have every damn bud explained to them. Cripes, one of the dude cashiers stood there and spent twenty freaking minutes chatting with a couple who came in with 3600 questions and also wanted to talk music scene. Get. The. F#ck. EVERY OTHER DISPENSARY knows how to have 2 separate areas, with 2 separate bunches of cashiers, so walk-ins get to wait behind each other and those of us who ordered ahead get to get in and out in 5 minutes or less instead of TWO FREAKING HOURS. In other news, they screwed up my order. I specifically ordered the highest potency bud on their menu. According to their website, it was 30% THC. Of course they toss the herb into a bag they are mandated by law to staple shut before handing it to me, so I didn't see until I got home that the lab label on the jar says it's 25% THC. Which, I realize, is still a lotta THC, but I paid a premium for it specifically because it was so high. You can get 25% anywhere, and often for less than this. 30% is harder to find, and it matters to me. I would not have paid that much, and would likely not have chosen this dispensary over Hibrid around the corner or Canna Provisions over in Lee, except for the alleged 30% bud. Which they did not really even have. So I'm pretty bent with this place and will be unlikely to go back. But again, the staff people seemed nice, and I understand it isn't usually this crowded so this may have been an anomalous event. Also the ambience is nice there, other than the ridiculous snafu caused by their apparent inability to figure out how to work the pre- order line. Nobody who has pre- ordered should EVER be standing there waiting for Joe Tie-Dye and his friend Bill to ask 79 questions about every single strain and enquire what might help their whatever condition and then talk about the local music scene with the cashier. That's for the walk ins. CHA. And if you say 30% THC then it should be 30% THC. I think if you did want to ask a lot of questions and get advice about each strain, they would take good care of you. As long as you ask them to double check the THC and/or CBD at the register. But if you want that, maybe be mindful of how many other people are standing behind you, bc half of them pre- ordered and are getting pretty mad. ;-) read more

I can only speak for the chalice cbd which they claim has 10 percent THC in it and the wifi alien kush that is supposedly 13.8 percent THC. The chalice did nothing for a THC buzz but I did feel the CBD work. The wifi alien BUSH did nothing at all. I feel like this place is lying about the numbers. Either way they got me for a few cable bills but never again. Word of mouth goes a long way I'd advise sticking with what you know!! Funny the day after visit my boy hits me up and had la confidential for 25 an eighth. Dispensary's are a joke. read more

Relatively small menu but that is not the point of Berkshire Roots. Which dispensary you choose really depends on your needs and preferences, in this area. Berkshire Roots is unique among most of them around here. They keep a relatively small but consistent product line when it comes to their own products, which largely dominate the menu, along with a few other classics they have been carrying since the start. This place is a godsend if you use it for medical purposes, like I do(and recreational too). They are one of only two dispensaries in Berkshire County that carry high CBD strains consistently. The Chalace strain they grow themselves is a miracle worker on pain. I add some high THC sativa Kief to it for a little extra kick, for which they also have an excellent and consistent product line. Their other products are really good, including the concentrates. Not the best, but very good at a very fair price. In fact, versus most local dispensaries, I can't really cry about any of their prices for anything that I have purchased so far. Dispensaries like this are very useful for medical therapy or if you are somebody who likes to have consistent ingredients when mixing together a little cocktail for themselves. I went from almost never coming here and then I realized why this place was so good and I hardly go anywhere else anymore, except sometimes to find some unique concentrates. read more

Great strains, with a general consistency that allows me to depend on them for medical needs. Staff will do whatever possible to accommodate any patient needs. The 20% off $420 deal is available every day of the week, so that must be great for out-of-town people who can't visit regularly for the daily deals, which are great if you're local. Concentrate is quality & the best value in the county. Love that 1g vape carts were added. The new rewards reorganization doesn't motive me to be a 100% loyal and rack up points like it used to, and my disability discount is higher elsewhere. The superior consistency and quality of product is very much appreciated. OGKB is a Godsend for my PTSD and its sleep challenges, so it's a relief to see it on the menu most times. P.S. PLEASE GET THE NICE-NICE SECURITY PERSONNEL AN OUTDOOR NICE-NICE HEATER, SO HELP ME GOD! read more

Love going here! The staff are super friendly and helpful and the over all vibe of the inside is great! Definitely recommend! The flowers you get are beautiful too! read more

What a bummer that they were given a poor review based on the behavior of people in line. What a professional establishment.

Berkshire Roots has great products at great prices and the staff is always very helpful. Their selection is always quite good. It's an easy in, buy, and out again. I'd heartily recommend this dispensary read more

Medical prices increased and when I inquired about it I was told "Untill someone else is doing this we will keep rising our prices as long as people are still buying" this is just MiniMe BigPharma read more

New customer, new fan! Temescal claimed they didn't get order so I headed downtown to BR. Walk in line is same as preorder line but your items are ready by time you get in so it's quick. Definitely will be back - I drive for hours from NY. Worth it! read more

There is one line for everyone regardless of pre-order with confirmation that it's ready. Terrible service. Don't tell me my order is ready for pick up if I have to wait an hour in the parking lot. read more

I have been there several times since they opened to adult use in April 2019. They have the best selection of products in Berkshire County ( as of April 2019). They have better ambiance than Temescal and better selection than Theory Wellness. All of the staff I have met so far have been polite, not horrid. I have hopes that this place will be around for a while and will get better as this industry normalizes. read more

Went for the first time today and will definitely be back. The staff is super helpful. We took up a ton of his time and it was no problem. He answered all of our questions and was very professional. Highly recommend taking the time and visit if it is your thing read more

When I walked in I said wow the place is awesome great Staff great prices, very nice selection of products all in all a great experience

Knowledgeable and friendly staff. Best menu selection by far! Berkshire Roots signature stain's like Orange Chemeleon is my must have! Definitely the best in the Berkshire's! read more

Customer service is a joke. There arn't managers on-site at all times. And prices go up and down depending on the cashier you have . I've had 1 Terrible experience after another trying to get a simple order rang up. I probably will never ever go back. read more

I've been a patient since BR opened. I went Saturday expecting to have a long wait in line. I actually didn't - it probably took a couple of extra minutes. Given the circumstances of opening day for rec I had low expectations. Other than a short wait and a few items missing from the menu(which they assured me would be temporary) it was same old - friendly, knowledgeable staff and good medicine. I find these other reviews to be totally misleading and false, which doesn't do anybody any good. read more

Great, professional dispensary with excellent products, very kind, polite, and knowledgeable employees who are all very helpful and respectful. All the proper pandemic protocols are being applied consistently. The gentleman directing traffic in and out, to ensure everyone had at least six feet of personal space was kind, humorous, and gently kept an orderly flow of customers, coming in and going out. Looking forward to visiting again, soon! read more

Not entirely their fault, as they have to work within the confines of the statist dotted line... but why should anyone bother? I drove an hour out of my way to be turned away despite a preorder... again a lot of this inefficiency is thanks to the covid nonsense and consequent (and unfair) state intervention closing a lion's share of their business down. If you want to pay more + taxes for the chance to have your time wasted, go ahead and get your product here. AND get this, I just got a text after driving back for an hour (2 hrs wasted in total) letting me know that my order is now "ready." Obviously yet another error on their part which can't be blamed on the inefficiency of the state of Massachusetts. read more

I have gone here every week since recreational started. I wouldn't go anywhere else. Never a bad experience and a great selection. Best prices in Berkshire county. read more

18 dollars a gram ? Can't buy eighths quarters half's in this strain. Packaging seemed more expensive then pot. No breaks on fee although I bought a lot. Reminds me of the dealer and his nickels at Washington square park in the seventies. At those prices it brings in 9000-lb. Really ?Cut your customers some slack ! read more

Friendly ,professional staff, knowledgeable and helpful in finding the best product that suits your needs. Call ahead for timely service.

Efficient order and pick-up process but unnecessarily noisy atmosphere in sales room. I purchased an accessory item that came with no instructions. The telephone contact person was uninformed and could only offer a "I guess.." then put on hold with instructions to leave a message. I never received a return call. I also filled out an BR email form which also resulted in no response. What's up with the lack of customer service? Is the BR policy just to take the money and run? read more

The point is that you don't list the additional fees on your website. The consumer gets charged your ATM fee and any additional fees their bank may charge. Most would stop and get cash if they realized this. read more

Don't mind waiting in line, but doing it in a cloud of tobacco cigarette smoke is fucking disgusting. I wanted to puke all the way home from the smell on my clothes, not to mention my allergies going crazy. Went there expecting health and wellness to be a priority but got a different vibe. The smell from the dispensary were pleasant, but I may go elsewhere next time. read more

Let me start out by all of these quote on quote reviews before i post this had me worried it was going to be a terrible experience ... I have to say berkshire roots have out done themselves... very friendly... Went on a weekday and was the first in line... Just get there early... Had a great experience and the staff is so friendly... I don't understand why this place got bad reviews but try it for yourself then judge... I feel like these comments are like taking somebodies word on a movie... Most of the time they are wrong... Thank you berkshire roots for proving the bad reviews wrong and will be a customer for a longtime to come... read more