I was hesitant about using a property management company for various reasons. This was my first…read moretime working with one here in Georgia, and I wasn't sure it would be worth it. But after my experience, I'm really glad I made the move to Rent Appeal. Communication has been great, everything has been handled professionally, and it's taken a real weight off my shoulders as a landlord. I'm now looking into having them manage my other rental properties as well. I hope after great reviews like this and more people go to them, they will still maintain the same quality and standards in what is getting them there. I will be sad if standards and quality decrease over time.

Rent Appeal has consistently provided the best customer service and expertise with my rental…read more Highly recommend!

Supervisor Technician (Charles) is phenomenal and very informative. I had a couple of maintenance…read morerequests during my move in orientation and he handled them immediately by resolving it himself. The home is equipped with additional features like a resident app to control door locks, HVAC, maintenance requests, rent payments; very convenient. The rent includes Water, Trash, Sewer & Spectrum. I scored my experience 3 stars bc I am spammed with a survey request for every single thing possible. The move in process was simple but overwhelming with so many texts and emails. It was impossible to keep up. The home was inspected for cleanliness prior to my move in but had drink/ food splatters on the baseboards and walls from previous tenants. The paint job was incredibly sloppy and unprofessional. It is obvious that they hire cheap/unlicensed contractors to clean and paint. ​

**Subject: Formal Complaint Regarding Property Management, Recurring Mold Issues, Account Charges,…read moreand Lack of Resident Support** To Corporate Management, I am writing to formally escalate my concerns regarding the ongoing issues I have experienced with the management of my property. I have been a resident in this home for **13 years**, and I am extremely disappointed and frustrated by the way I have been treated by the local property management team. After more than a decade of residency, I believe I deserve to be treated with courtesy, professionalism, and respect. Instead, I have repeatedly encountered rude, dismissive, and unhelpful behavior when attempting to address legitimate concerns about my home and account. Despite making multiple attempts to communicate with the local office regarding serious issues involving an ongoing mold problem, account charges, and rent payment, I have not received the assistance or resolution I would reasonably expect. My calls and emails have gone unanswered, my concerns have been dismissed, and I have been left to repeatedly pursue management for help while additional fees continue to appear on my account. This treatment is unacceptable, particularly given my 13 years as a resident. **Ongoing Mold Issue and Repeated Repairs** One of my most serious concerns is the recurring mold issue in my home. Rather than thoroughly investigating and resolving the underlying cause, the affected areas have reportedly been addressed through repairs classified as customer wear and tear. There have been at least three repairs involving this area, yet the problem continues to return. The repeated recurrence raises serious concerns that the underlying moisture or mold problem has not been properly identified or corrected. Simply repairing or replacing affected areas without determining why the problem keeps returning is not an adequate long-term solution. I am requesting a thorough inspection and investigation to identify the source of the problem and ensure that appropriate corrective measures are taken. I am also requesting that Corporate Management review the history of maintenance requests and the decisions to classify these repairs as customer wear and tear. I want a clear explanation of how those determinations were made and what steps will be taken to prevent the issue from continuing. **Rent Payment, Account Charges, and Late Fee** I am also extremely concerned about the handling of my rent payment. My payment was returned, and I was subsequently charged a late fee. Given the circumstances, I am requesting a complete review of the returned payment, the reason it was not accepted or processed, and the late fee assessed to my account. It is unreasonable to expect residents to accept additional charges without clear communication or an opportunity to understand and resolve the underlying issue. I have attempted to obtain assistance from the local office, but I have experienced difficulty getting responses to my calls and emails. Meanwhile, the charges remain a concern. I am requesting a detailed review of my account, a written explanation of the returned payment, and reconsideration and removal of any late fee that was improperly assessed based on the circumstances. **Unprofessional Conduct and Lack of Management Support** Equally troubling is the manner in which I have been treated when seeking assistance. I have been met with rude, dismissive, and unprofessional responses rather than a willingness to listen, communicate, and work toward a resolution. I have repeatedly attempted to address these matters through the appropriate channels, yet I continue to feel that my concerns are being ignored. After 13 years in this home, I should not have to fight to receive basic communication and reasonable assistance from the people responsible for managing the property. I should not have to repeatedly call and email without receiving responses, nor should I feel dismissed when raising legitimate concerns about the condition of my home and the accuracy of my account. I am requesting that Corporate Management review the conduct and communication of the local property management staff and determine what corrective action is appropriate to ensure residents are treated respectfully and concerns are handled professionally. **Requested Corporate Action** I am formally requesting the following: 1. A thorough inspection and investigation of the recurring mold issue, including identification of any underlying moisture source. 2. A review of the three previous repairs and the basis for classifying them as customer wear and tear. 3. A written explanation of the returned rent payment and a full review of the late fee and any related account charges. 4. A review of my maintenance history, prior complaints, and attempts to contact the local management office. 5. An investigation into the conduct and responsiveness of the local property management team. 6. A written response identifying the

Jess and the Anna K Intown team always go above and beyond to get the deal done. This is my third…read morepurchase with them and I would recommend them to anyone looking to buy or sell in Atlanta.

I used Anna Ks team, Ryan Todd in this case, and was beyond impressed. Attention to detail, open…read morecommunication, and availability to chat through questions was unrivaled. To say he and the team exceeded my expectations from an execution and customer service side of things, would be an understatement. I found my answer to if any friends or family ever ask me for "real estate suggestions"...Anna K Intown 100%!

Leah is, simply put, the best. She listens, TRULY cares, and pays attention to detail. She is so…read moreknowledgeable and knows exactly what to look for as "red flags" in any house we visit. She is worthy of your trust as a seller or buyer!

Caroline Millar was fantastic to work with and I am very glad we chose her to help us buy our new…read morehome and sell our other one. We had a tight deadline to complete all of that over the summer while our kids were out of school and we mostly made that happen! There were a lot of ups and downs with both transactions, but Caroline was professional, proactive and on top of it the entire time. She was always available for showings (or having a peer sub in), quick to respond to any and all questions / feedback and all but flew across the country to get multiple updates per day from our buyers' loan officer when there were issues with funding and closing on time. We went from Plan A, to B, to C and maybe Plan D (I honestly lost count of the issues and pivots we had to do) and she kept everything moving forward when it was trying like hell to go sideways again, and again, and again.... I highly recommend Caroline and I am very happy I made that call to the Justin Landis Group. I have already been recommending her to neighbors! Give her a call if you're in need of a real estate agent and ask her about our story for some laughs / drama (bring popcorn!). P.S. The rest of the team was awesome, too: Mari (Visual Coordinator), Matt (Transaction Coordinator) and Jess (Director of Operations). The marketing / photographer for our home was on point -- the Zillow listing (with 3D walkthrough) and printed pamphlets were gorgeous and we got a ton of interest and positive feedback, even from family and friends!

Dave Nabors - Realtor Extraordinaire!!! When I chose Dave as my realtor, I had no idea of the…read moreadventure that I was about to embark upon. It was both a difficult time in the market and a huge transition time in my life. I do not believe I could have survived it without him. Dave knows this business well and EVERY prediction he made came true. He advised against putting my current house on the market until I had found a new house because he said my existing house would sell within 10 days --- my house sold in ONE day. He knew the market was heading up and priced my house aggressively, more so than other realtors had recommended. We were offered asking price!!! I told him everything I was looking for in a new house, and despite the low inventory at the time and my frustrations of being able to find what I wanted, he would not let me compromise. He told me to stick to what I wanted and he would find it for me, and he did. He was there every step of the way answering every question (I always have A LOT of questions, and he had an answer for every single one of them), always being patient and kind. He was instrumental in easing my concerns at inspection time and knew when to call BS on an exaggerated inspection report. It is evident through his passion that he loves his work and loves serving others. Even after the sale was final, Dave had a trusted resource for every possible need I could imagine (the installation of new floors, painters, kitchen design, A/C service, dryer vent maintenance, fence construction, tree consultation, the list is endless). I am so very thankful to have chosen Dave as my realtor and would highly recommend that you chose him as yours.

From the owner: When it comes to real estate, we help people realize their dreams and, in so doing, we realize…read moreours...it's a beautiful thing!

I simply cannot say enough about Lenny Herndon as a person, and a professional. We met Lenny in…read more2017 while looking for our first home, and he was outstanding. From the beginning, Lenny was kind, professional, and very informative. His knowledge of the Atlanta market, and real estate in general, is remarkable. We had met other realtors who were pushy and it seemed, just interested in making a sale. Lenny was just the opposite; he moved at our speed and made sure we were comfortable each step of the way. When we were ready to move forward, he went to work quickly, advocating for us and making sure we had a fair shot. Because of Lenny, we ended up getting the exact property that we wanted. He has followed up several times since our purchase just to see how things are going and to make sure we know he is here to help if we need anything. We wouldn't want anyone else on our side when it comes to purchasing real estate. Lenny Herndon has earned our highest recommendation. - Kyle Neff

Lenny Herndon is the consummate professional realtor. He is extremely knowledgeable on all aspects…read moreof Atlanta real estate. He made a very comprehensive study of our particular property needs and tailored all potential properties to meet those needs. Lenny maintains knowledge of current market trends and their impact on potential purchases. He sent us all new listings the minute that the property came on the market. He is skilled in negotiating, attended the entire purchase process from the inspection, appraisal, financing, and closing. Buying property is a difficult process, Lenny made it easy and enjoyable. He was always there to answer our questions or address our concerns.

It's a long over due review for Bruce and his team - for helping me assess and sell a property in…read moreAugust 2023. I had a rental property that was poorly managed and was being up-charged for repairs due to the negligence of the property manager. I reached out to Bruce to help me assess the situation - whether I should pay for the fee, whether to move to another property manager or sell the property. Bruce recommended selling and helped me market and sell in a short amount of time. He and his team were efficient and demonstrated a high level of integrity throughout the process. I would highly recommend the team and will use their service again in the Atlanta area.

Sold our home is few days with multiple offers. My family can now relocate to new home in Sandy…read moreSprings realtor help find. Great service!

Absolutely professional, personable, great integrity and hardworking individuals…read more Would definitely recommend sellers and buyers to get involved

The ultimate in professional service from the Buy or Sell side…read more I've worked with them in both capacities with great results!

This is the man you want at your side. I got Ron's name from the Blue Heron Nature Preserve in…read moreNorth Buckhead. Ron had surveyed for the Blue Heron and they highly recommended him to our family. We have some acreage next door to the Blue Heron and Ron drew several concept pieces for the use of our land. I have since referred him for a complicated survey that concerned property in Sandy Springs. The lot has a stream through it and there are serious setback requirements for buffers before you can build. The City of Sandy Springs Zoning is strict. Ron arranged a meeting for the owner with the entire Zoning department to see what type of structure they would approve for the lot. This information will save thousands of dollars for the Seller. Ron is the top of the food chain for surveys in North Atlanta. I am delighted to recommend him to you.

Ron Gudger and his team of professionals moved timely with results that facilitated a quick turn…read morearound on a property sale. Much gratitude to Ron and his team!