Dr. Carmen Swinson and Skye, her INCREDIBLE tech saved the life of my beloved cat today. I am…read morefilled with tears of happiness that I didn't lose her. I owe these women SO much. Thank God for them both! I have lived in NYC and Los Angeles and I've never felt more taken care of.

We've been going to this vet for a few years but won't be going there any longer…read more In the past they were able to see our dog after giving her a calming medication, pre-visit. This was the case for the last 3 years. Unfortunately, on our last visit, and despite giving our dog the calming medication ahead of time, they refused to examine her despite her very calm demeanor. They said they would only examine her if she was wearing a muzzle, which was not communicated when we made our appointment, nor was this ever a requirement before. They would not assist in placing the muzzle on our dog, making me do it. Of course, our dog was not used to muzzles and resisted. When this happened they said we would have to take her to an ER hospital an hour away and refused to examine her. I understand concerns about a nervous dog biting someone but our dog was very calm and has never bitten anyone, ever. I would have thought a vet, especially one that has direct experience with specific dog, would be equipped to handle situations when a dog may become nervous. This veterinarian left us feeling helpless while we were very concerned about our dog who was in physical pain that we did not yet understand. He was stand-offish from the beginning and wouldn't try to work with us. I asked him about possibly opting for more sedation but he refused. His overall attitude was negative, unprofessional, and one I don't ever want to be around again. My guess is he didn't have confidence he could diagnose our dog's issue and was avoiding it altogether. We took our dog to Pittsfield Veterinarian Hospital and they were amazing. They had the trained staff capable of examining a nervous dog. Our dog did get a little nervous but never needed a muzzle. They clearly know how to handle pets of all types of demeanors and were knowledgeable about potential root causes. They diagnosed our dog within 20min. We understood why she was in pain and left there with a sound treatment plan. Maybe South St is a decent place for pets who don't get nervous but I'm dumbfounded at how experienced vets are so poorly equipped to handle a sedated dog who has a history of getting nervous, and mind you has NEVER bitten anyone! I highly recommend NOT going to South St. if you need anything more than a routine checkup and don't want to experience vets with poor attitudes with no adaptability to deal with minor challenges.

I cannot say enough good things about Valley Veterinary Service in Lee, MA. The care and concern…read morefrom every staff member, including the techs, the receptionist, and the office manager is always appreciated. We feel lucky to have the team of Dr. Shanahan, Dr. Leahy, and Dr. Schoen. They each have a nice way of befriending the animals and putting them at ease while diagnosing and examining. We have been loyal customers since we moved to the Berkshires in 1999 and have had veterinary care for puppies, cats, and aged senior dogs. They take the time to get to know the animals and there is always a follow up telephone inquiry if the animal was in for a health issue. The office and exam rooms are clean and modern. We HIGHLY recommend Valley Vet!

I don't have the energy... or the tears ...to write about everything that happened recently. Here…read moreis a copy of the message I sent to Valley Vet on Monday. ----------------------- I have canceled any orders Max had with your office. He will not be returning there, nor will any of our other animals. Unfortunately little Cheyenne will not have the chance to go anywhere since she passed away over the weekend - as a direct result of the gross negligence she received at your office just three days prior. I was already searching for another veterinary office before this happened for multiple reasons. Besides the fact that a member of your front office staff not only lacks compassion and empathy, but she's just flat out rude. Another big concern of mine is that 90% of the knowledge I was given regarding Max's chronic condition I had to research myself. Even if I reached out asking for guidance and/or had a specific question about medication I was dismissed. I have realized that, like a shady mechanic, you would rather bring in more money with repeat visits than to actually address concerns and provide solutions. But at least cars don't suffer like animals do. One of the few things I am grateful for is that this all happened over the weekend, when your office was closed. Because of that, Cheyenne spent her last moments at the Deerfield Animal Hospital with a staff who treated both her and us with compassion, care, concern and support. None of which we would have received at your facility. Since the weekend I have spent a lot of time reading reviews about your office and this type of treatment (or lack thereof) seems to be a common thing. Heartbreaking. I will not give you the chance to put another of my animals through the suffering Cheyenne was forced to go through. Shame on you.

My dogs (a Golden Retriever and a Pit Bull) and my sisters dogs have been going to LULU for years…read moreand they are awsome with all of them. My Pit Bull is a baby and has alot of anxiety and they accommodate her and her needs even if it meant they loose money by cutting her days. They truly care about all the dogs they take in. Could not ask for more loving people to take care of my fur babies!

Such a great find! a picture of what you get after a great day at daycare! The staff was so…read morefriendly and quick to respond, as we were visiting for a long weekend and wanted a place for our pup to have fun while we ventured out and explored! She came out so happy each time and slept even that much better!

This place deserves a 6 out of 5 stars. I'm not an MA…read moreresident, but my mom recently purchased a house near Great Barrington. I was staying the week, and wanted to surprise my mom by getting her Bernedoodle puppy (Bear) groomed. I was certainly lucky that they were able to fit us in on such short notice, but I could not believe my eyes when I picked Bear up. See for yourself - pictures attached. You won't regret trusting this place with your pet. If I lived full time in MA, I would be a regular client. Not to mention, the price was reasonable - maybe even a steal!!

I am beyond ecstatic! Seamus is 10 years old and has never had a haircut. If course I was a nervous…read moreMommy leaving him to be groomed. I cannot praise Wash & Wag enough. Robin understood my angst and worked with me to understand what I wanted; she did exactly what I couldn't express and I again have a puppy look to love! THANK YOU ROBIN!!! (Before and after photos)

This business is staffed by people who care for animals. They care for them all day long. They will…read moreeven train them to be good citizens. I recommend them because they have been able to care for my rescue pet. Give them a call and they will give you all theInformation you need to bring your dogs to their site so that you can have a pleasant vacation.

This place is the worst!!!! Avoid at all cost. They turned their backs on us as our dogs got older…read more Strict covid protocol still which is ridiculous. Overwhelmed and understaffed

Kind and gentle with our dogs. Explains what to expect good prices. They have always gotten us in…read moreon time

My dogs have been with this dog daycare provider for many years. They run to the car when she picks…read morethem up and return tired and happy at the end of the day. The owner is very responsive to/responsible about special requests regarding food and medicine, and my dogs have frequently stayed overight with her. The setting is ideal -- two huge fenced yards (one for quiet dogs, one for more active dogs), a cozy basement for hanging out inside (no crates unless you want your dog crated) and off-leash walks and swimming on the owner's property. My dogs have never come home with injuries from other dogs or appeared to be upset or traumatized. I highly recommend this service to any discriminating dog owner looking for dog day care and/or overnights.

The owner of the business, Ms. Lora Saltis, is by far the laziest woman I have ever had the…read moredispleasure of meeting. She would rather spend her day doing her own errands and being a social justice warrior on Facebook than spend time with the dogs she charges clients $40/day for. On top of that, her daycare is bland, and entirely boring. There are few toys for the dogs to play with, and the ones she has are disgusting, destroyed, or both. There is nothing for them to climb on, or interact with except each other and one employee on staff each day. Fights break out far too often, and she does not separate the dogs into play groups to keep control over this. Multiple dogs who are allowed in her facility should not be there, as they are aggressive, nor are they muzzled (though, quite a few dogs who attend her daycare who ARE forced to wear muzzles, she constantly feels the need to remove the muzzle, discounting the safety of the other dogs and her employees). I will never send my dogs to this daycare again, Ms. Saltis is a horrible business owner, who doesn't even have the proper permitting to run the business she has.

My little guy, Bobby, was used to being a one person dog. When I recently moved to the area, I…read morewanted to socialize him more so I could board him when necessary. In about a month of attending, he has turned into a dog that jumps out of my car to go visit his doggy buddies and the great people that work there. The dogs play outside and go on hikes all day. He comes home happy and exhausted. I am thrilled with his growth in their capable hands. Kudos all the way around.

I am also an owner of a dog daycare, and Charlene does an AMAZING job with the dogs! So much care…read moreis taken, I trust my dogs with her!