1. Berkshire Classic Leather & Silver

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Lenox, MA

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Berkshire Classic Leather & Silver

4.0 (4 reviews)
Open • 10:00 am - 6:00 pm

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2 years ago

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1 year ago

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4 years ago

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4 years ago

Awesome people - incredible selection of super high quality merchandise. An unexpected find in a lovely small Berkshire town.

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Discount Office Furniture - Ken Wytas

Discount Office Furniture

4.5(2 reviews)
36.0 mi

I wish I had taken pictures of the place because from the front of the store you wouldn't have the…read moreslightest clue on how big this place actually is! Needed a desk for my office and in my mind I knew what I wanted but really didn't. Friend recommended this place so while on vacation I popped in for a look. The store associates were very helpful in directing me to what I ultimately purchased which was one of those stand up / sit down desks. Ken was my helper and I am sure he too would say I was very easy to work with. My only criticism comes on the delivery side of the business. I'm not fitting this large desk in my car so I chose to pay the $50 to have it delivered. The delivery took place a few days later and unfortunately it was the day where we had this lovely early spring blessing of snow. I would have liked to have seen the desk wrapped in a blanket for protection from not only the weather but the hand truck and large rocks on my walk path as well. Desk was placed down in the wet, snow covered grass to be plugged in to lower the table size as it was extended when brought over. I was aware enough once brought into the house to clean the bottoms off before placed on the hardwood floors. The two gentlemen were not the brightest bulbs in the box but I did thank them for the delivery and gave them some water. Overall happy with my purchase and long overdue. I would recommend coming here before going to your big box stores like a staples.

Stopped in looking for some ideas to renovate a few of our offices and spoke with Alan. Within two…read moreweeks I had the new offices designed, delivered and installed. Great job!

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Discount Office Furniture - Modern Cafe Furniture at Discount Office Furniture of West Springfield, MA

Modern Cafe Furniture at Discount Office Furniture of West Springfield, MA

Discount Office Furniture - Open Benching Systems on sale at Discount Office Furniture of West Springfield, MA

Open Benching Systems on sale at Discount Office Furniture of West Springfield, MA

Discount Office Furniture - Standing Height Workstations with Ergonomic Task Stool

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Family Footwear Center - NEW BALANCE

Family Footwear Center

2.0(4 reviews)
3.0 mi

I'm from out of state and needed a pair of running shoes. I'm glad I found this wonderful store…read more They had a great selection and the ladies there were wonderfully helpful in assisting me with selecting the right shoe. I'm happy with the quality of my shoes, and they gave me a recommendation For a good breakfast. I may not be back that way again, but I can't say enough about the wonderful service and the nice people that work there. I highly recommend family footwear!

I was very disappointed shopping in your store today, and I really have to share it so that maybe…read moreyou can make adjustments in your customer service. We always try to buy local instead of going online and made the half-hour trip hoping to give you our business. My boyfriend came across a shoe he liked, and we were confused because there were no US sizes listed on the boxes, nor a conversion chart anywhere nearby. I saw that the one staff person on the sales floor was with another customer, so I waited until she put on a video for him and while he was watching it, I asked if she could tell me what a US size 12 would be in the European size. She cut me right off and said I can't help you until I am finished with this customer (who was watching a video). I thought, surely she doesn't understand that I just need to know a size so we can find the shoe ourselves. So I politely said, we just need to know the US sizes -- it was barely out of my mouth when she once again curtly admonished me to wait until she was finished with this customer. I was rattled because I realized she couldn't possibly have even listened to me -- no one would ever make a customer wait indefinitely for such simple information. But I wasn't about to ask a third time. We ended up Googling the answer while standing just 5 feet away from her. Later we saw a chart 3 aisles away she could have directed us to. But most of all, we felt humiliated. We really felt we were so unimportant that a customer watching a video was more deserving of assistance than we were. So I did something I hate doing -- I took a picture of the info on the shoe box and we ordered the product online right there in the store in both colors -- about a $400 sale. I had also wanted to buy sneakers for myself, but we decided to go to Famous Footwear in Lee, where we usually go and receive really good customer care. I spent another $200+ there with an excellent salesperson -- who was also alone on the floor dealing with more than one customer. But she was well trained, kind, and a good listener, and I told her so. To wrap up my rant, here is what I most want to share with you: In a world where brick and mortar stores need to compete with online vendors, treating each customer with respect is a must. It's your very lifeblood because it is what differentiates you from the online marketplace. Think about it -- every person who enters your store made an effort to be there, isn't it the least you can do to SEE them and LISTEN to them? Today, the decision to not do that cost your business $600. That may not be a lot of money to you, but at this point, I feel you also lost all of my future business.

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Family Footwear Center - BLUNDSTONE

BLUNDSTONE

Family Footwear Center - MENS HOKAS

MENS HOKAS

Family Footwear Center - PIKOLINOS

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George's Shoe Repair - Front of bag pre " repair"

George's Shoe Repair

3.4(16 reviews)
6.7 mi

Hours posted in the window (and online) are "flexible". However George and Ernest, both Ghanaians,…read moreare lovely and get the job down.

I have a pair of boots I wear consistently and they are my absolute fave. I noticed last week that…read morethe toe was lifting from the sole and found out that this particular style is no longer sold by the brand. I had my husband take them to George's Shoe Repair as I'm newer to the Berkshires and want to support local businesses. I picked these boots up and my first red flag was that despite saying they were open at 10am, they were actually not open by the time I got there at 10:40 and the gentleman next door told me, "They kind of come in whenever." Well, whatever I guess, no biggie, right? I went back later and they were actually there. It took them a while to even find my boots, and then once they found them it took an extra thirty minutes for them to polish them. Again, no big deal but it had been four days so why weren't they just ready to grab and go? Anyways, the part that actually has me leaving 1 star and recommending people to NOT patronize this business: Today is the first day I'm wearing them since they were "fixed" and it's only been four hours since I put them on; the soles and heels on both boots are peeling which is completely unacceptable and has me feeling scammed. Yes, it was only $40.00 to have them redone but what the f?! I'm so unhappy!

Photos
George's Shoe Repair - Back of bag pre "repair"

Back of bag pre "repair"

George's Shoe Repair - Left hand cobbled patch ( second attempt at repairing original attempt).

Left hand cobbled patch ( second attempt at repairing original attempt).

George's Shoe Repair - Right side patch

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Right side patch

Berkshire Classic Leather & Silver - jewelry - Updated October 2026

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