I needed a new luggage and thought Bergman was a choice. I wasn't sure if it would be a great choice based on the reviews but I felt a bit limited. Bergman is located in an older strip mall complex near the mall. Parking was a bit iffy but once inside I was impressed to see all the luggage. The sales associate behind the counter stood there saying nothing and not moving. My friend and I walked around a bit, it isn't a huge store, and another person came in and left without saying anything or having anything said to him. The sales associate just stood there. I went to a bag and started to look at it and as if a switch had been flipped the sales associate sprung into action. He walked over and offered to show me the bag's features. He then ran through a well rehearsed speech that was very informative while demonstrating. I was like yup, this is what I want. He grabbed me a new bag, engraved it, and rang me up cheerily. I was surprised how much the difference was but I left with a great piece of luggage. Will likely go back! read more

Bergman Luggage - Inside - Luggage Near Me - Bellevue, Washington

Drove special to Bellevue location where I had purchase before. Arrive the salesman did not know the new size for carry establish by the airlines. First offer was a luggage piece at $800 range. But could not still confirm the size requirement. I turned and left saying I was sorry because them read more

Very rude customer "service". We went to shop for some higher-end luggage, and chose this store as we found it carried a brand we were interested in. We go in and the sales associate there is busy helping another party. My wife indicates to the associate that when he's done that we would like some guidance on purchasing new suitcases. Well, when he's done, instead of coming to us, he just goes to whatever the heck he's doing. At some point my wife expresses disappointment that he didn't come help us. At this point, the sales associate says "if you're not happy with the service, the door's wide open. You can leave." What the heck is that? Even if you don't agree with the feedback you are receiving, this is hardly a professional way to respond to a customer who is potentially looking at spending four figures on quality luggage in your store. Well, congrats, because we went out of our way to give a local place a try instead of buying on line, and you shot yourselves in the foot and out of a nice big sale. Well done. read more

Not reliably open during open hours. I stopped in a few days ago. The clerk was helpful and friendly, but while the store has lots of luggage, it doesn't actually have much of a selection of their main brands. For example, it had a single color of the Briggs & Riley Sympatico, which is being discontinued, and none of the Torq which has been around for nearly a decade. But the real problem is, I've TRIED to stop in about four times in the last month. Twice before that time and once yesterday to actually buy a piece I'd seen earlier. All during opening hours between noon and 5pm; yesterday (Friday) at 4pm. They were closed. Three of those four times. No hours posted on the door, although the site claims they're open 10am-8pm during the week. How can you get items or service from a place that is unreliably open? read more

I've bought almost all my luggage here for decades, and wouldn't go anywhere else. I needed a new suitcase today and once again had such great service that helped me select the perfect option for me. The young salesman (unfortunately I did not get his name) showed me exactly the types of case I asked for (mid-size), recommended the best value (which I went with), and went out of his way to show me how the case opens and expands, and nice features like wheels that swivel and interior garment bag. He also searched for new, boxed luggage vs. the floor model. And he set the TSA lock code I requested. (It took him seconds and it usually takes me about 1/2 hour! LOL.) I know this brand will last many years as I have bought it from Bergman's before. Thanks Bergman's for the great quality, selection, and service! read more

We purchased 2 Thule 24" spinners for our trip to London at Thanksgiving. We specify bought 'local' vs purchasing online to support a local retailer. A piece of the handle on one of the bags popped off on the trip. When we returned, less than 3 weeks from purchasing the bags, Bergman's wouldn't swap out for a new bag. We had to send it to the manufacturer to fix it. If I dropped it at their store to fix it, it would cost me $30. This seemed unreasonable so I asked to discuss it with the manager. When I got ahold of the manager, he said the only way he could wave the $30 was through some arrangement with Thule. He said he would call them and get back to me with 2 days. It's been 1 1/2 weeks and I have reached out two times to Bergman's with no response. I won't go to Bergman's again; I'll just purchase online. read more

I wanted to thank the sales person, Brian, for helping us to make the decision to spend our money elsewhere. As we were ignored from the minute we entered the store, we had time to peruse all of the store's offerings. When I glanced at a suitcase near the couple that he was already helping, he glared at me, more concerned with making his current sale than acknowledging our presence. Given, the awkwardness of the situation, I asked if he could help us when he got a chance. To which, he replied quite brusquely. Finally, when he did approach us to see if we needed help, we didn't know what to say we were quite taken aback by his lack of civility. Then, unprofessionally, he joked with the other couple how we claimed to have needed help and we didn't. He completely lost it when I mentioned the low Yelp reviews. It was a sad day for customer service! read more

This is the last time I am ever going to shop here, the online shopping experiencing is the worst I have ever encountered. This website lies to its teeth. It says free shipping but even when you spend $200 you still have to pay for shipping. I have called, emailed so many times regarding my order and no one ever got back to me. To compound issues when my package came in some items did not ship and its been over 3 weeks and I can not get a hold of anybody. I wouldn't any of my friends go this ever. They need to be better! read more

Bergman Luggage - Luggage Near Me - Bellevue, Washington

I attempted to enter the downtown Bergman Luggage store. The store was was not closing for another 15 minutes. But not to the employees working on this day they locked the door and turned off the lights. The employee even annotate that it was closing time. I'm beyond disappointed with the particular store. read more

I thought what the heck, buy local, pay sales tax..build a relationship. I came in specifically for a Rimowa that I could use as international carry-on. I told the gentleman the dimensions that I needed, and he assured me that it was the correct size. Well..surprise, surprise..I've had to check my "carry-on" luggage for six flights, and a couple more to go. Save money and the anguish, and just purchase online. Humans can't be trusted Lesson learned..I now am the owner of the smallest checked bag that you can purchase. read more

Bergman Luggage was the only store we could find a Tumi bag that we saw a in a retail store a few months earlier. I ordered with expedited delivery and the bag arrived next day in perfect condition. We couldn't be happier with Bergman and this purchase! read more

If they say they will beat any Department store, thats impressive! a luggage connoisseur dream here, all the real specialists like Eagle Creek and Briggs Riley; lifetime warranty. great to have own parking free lot in DT Bellevue. massive selection. across fr Crate and Barrel. read more

Bergman Luggage - of all things, found what I was looking for, on sale too for just $15 from $20 lol - Luggage Near Me - Bellevue, Washington

The absolute worst customer service and luggage store I've ever dealt with. They make promises of guaranteed cost protection and when you actually call them out on it they refuse to honor it and make up ridiculous excuses why they can't!!! Totally unacceptable. I would definitely shop around and find another luggage store you will never be satisfied with these guys. read more

I received a Christmas gift of a Rimowa luggage and it was the wrong size. Larron the manager took it in exchange for the smaller version no questions asked. All he had to do was confirm it was not a knockoff (it was not). My family has been shopping Bergman for 50 years. GB read more

One thing I appreciate about specialty stores is the staff knows what they are talking about. I went to every store in Bellevue/Lincoln Square that sells luggage and every single place just wanted to sell me something. The staff at Bergman's actually listened to what I needed luggage for and asked me a bunch of questions about trip length, purpose, etc. The samples I was shown were all relevant and met my needs. The one thing I usually don't like about specialty stores is full MSRP. Not in this case! Bergman's had the same sale prices the department and chain stores had plus some other deals. I ended up getting the same piece I saw at Macy's for the same sale price in the color I wanted. They worked hard to earn my business and a happy customer. I'll return. read more

I cannot recommend you buy from this place. Apparently, anything on sale cannot be refunded. They have a 30 day return policy but only for items that are full price. To be fair, it is stated in their return policy knee-deep in small print. We bought a piece of luggage that at the end of the day was much smaller than what we thought. It is not going to work for us. Given that we have to pay for return shipping which is fine, provided we return the items in new condition with boxes etc. within 30 days, they should be able to take the item back in my opinion. Technically though, I have no beef. Most people won't buy something unless it's on sale, especially online. I can see a company raising their prices 5% and then putting them on sale for that same 5% ensuring that they don't have to take any sort of returned product. Pretty shrewd marketing, but bad for ongoing business. Hence this review. Bottom line: There's absolutely no reason to buy from these folks whatever. You simply can get the same item at the same price or for less with way better / safer service policies. Steer clear from these people. read more

I had to give them a 1 star rating based on customer service I received. I went to Bergman Luggage looking for a converter for my curling iron and blow dryer SPECIFICALLY. I asked the attendant who helped me for a converter that could support the watts that I needed. (It was a last minute trip to the UK and I didn't have time to order on Amazon and do my research) What he gave me was a simple adapter and my curling iron and blow dryer ended up getting fried. (I'm lucky they didn't catch on fire) When I got home and returned the adapter telling the people that worked there they didn't even pretend to care, returned my adapter and let me go on my way. Very disappointing. read more

The creepy sales person follows you around the store and stares at you like you're going to try to steal the luggage. It's a suitcase. I'll pay extra somewhere else to not have that guy ever look my way again. read more

Very disappointed that this shop would not stand behind a $500 suitcase because it's a year and one half old. The suitcase is miserable to travel with, flips on the most even of surfaces . You've lost a long time customer... read more

Exceptional!!!!! Seriously, customer service by Larron, the store manager, is unsurpassed. He went above and beyond any expectations. This is the place to go. read more

Poor customer service and return policy. I purchased an expensive name brand quality backpack. Backpack was defective from factory and they would not return it. Terrible!!! I will never purchase anything from them again. Buyer beware read the fine print before shopping at the most expensive luggage store in the state.. read more

Unbelievably poor follow-up service. I purchased a very expensive Bric's bag in May 2015 from Bergman's in Bellevue. Zipper pull broke in January 2016. Bag has 5 year warranty. Bergman's tried to charge me to send my bag out for repair service. I protested, so I didn't get charged. However, my bag was shipped to Portland - and the repair shop in Portland wanted $30 to repair the bag. The first person that I spoke with in Portland said that they were not an authorized Bric service center. I went back to Bergman to complain - and Bergman had their Bric rep contact me to ensure me that Bric would cover the repair. I called the Bric rep back last Friday to ask him to contact the repair shop in Portland to pay the bill. It is now Wednesday - the Bric rep hasn't contacted the shop in Portland and I need the bag back, so I paid the bill. I could just as easily have purchased the bag from an online retailer instead of supporting my local business. What is the point of supporting the local business that doesn't provide customer service? What is the point of a warranty? read more