I am writing to file a formal complaint regarding my recent visit to your office and to request a…read morerefund for services that were not disclosed to me in advance. Three weeks ago, I had a full eye examination with Dr. Wise, an ophthalmologist (MD) in Florida. Since I have worn glasses since high school, all I needed at this visit was a new prescription after losing my glasses. Last year, I also had a full exam at LensCrafters in Aventura, where the front desk clearly explained all costs and insurance coverage before my appointment. That visit was handled transparently and professionally. At MyEyeDr, however, the front desk did not explain what my insurance would or would not cover. During my appointment, a technician took retinal images without informing me that this would result in a $44 charge. I should have been told in advance and given the choice to decline. In addition, I was charged $140 for a contact lens fitting that was never discussed with me beforehand. The optometrist attempted multifocal lenses, which did not work for me. I was the one who had to suggest the lens setup I normally use (one lens for distance), and only then did he agree it would work. This left me feeling the fitting was unnecessary and not worth the fee. At checkout, I was presented with a bill of $640 that included these undisclosed charges. I was not prepared for such an amount and chose not to proceed with the purchase. The interaction with the sales associate afterward was uncomfortable and unprofessional. Because I was not informed of these additional services or fees beforehand, I am requesting a refund of the $44 retinal image fee and the $140 contact lens fitting fee. I believe this is a fair resolution given the lack of transparency and communication at my appointment. Thank you for your prompt attention to this matter. I look forward to your response and resolution.

My appointment on 1/21/2025 was a pleasant one. I'm never disappointed whenever I'm seen by Dr…read moreBarry Kay. He makes you feel at ease, and that your feelings and whatever you're experiencing matters to him. He's very caring. We need more optometrist like him. He keeps you laughing, and he's professional with his patients. The staff let's not forget about them. They're all very professional the young ladies that were there, were new since my last visit this time last year, so I didn't know their names. Marlin, I hope that I have his name correct, as always was exceptional! Thanks staff of MyEyeDr you're all the Best!

The service was amazing! From the moment you walk in the door you feel welcomed and comfortable by…read morethe great staff in the front. You will have time to browse through a really great and organized selection of glasses. I am tough when it comes to styles and I found what I needed in less than 30 minutes! A feat for me! The optometrist is also a delight! She made me Feel comfortable and discussed options for me. Totally recommended!

The office staff was very welcoming....very professional and courteous. The doctor was nice and…read moreshocking remembered me a week later. Only negative..was they would not give me my PD number. I like to order cheaper glasses for work, and need that. My other doctor (retired) would supply that....its called ..order from me.

I've been using Dr. Wafa and the team at EyeQ Optical for about two years now, and I couldn't be…read morehappier with the care and service I've received. I've ordered more than one pair of prescription glasses through them, and I've never had an issue. Because of my line of work, I'm out in the field and need to have clear vision to safely and effectively see what I'm doing. I've always had difficulty seeing things clearly at a distance, but with Dr. Wafa's help, my vision has improved tremendously. I can honestly say I'm seeing better than ever. Dr. Wafa and her staff are extremely professional, knowledgeable, friendly, and truly care about their patients. I highly recommend EyeQ Optical to anyone looking for excellent eye care and quality service. I wouldn't go anywhere else!

Called on a Saturday because they advertised emergencies. The front desk clerk told me I should go…read morethere instead of Bascom Palmer because she used to work there and they would do the same thing and I would have to sit there all day. She led me to believe she had a Dr. on staff. She also said I could bring all the test results to bascom palmer as needed be. No Dr saw me. Only a optomatrist who told me to go to bascom Palmer for a detaching retina which she said she saw happening and I asked about 5 times before the exam shouldn't I go there. Was not a detached retina. Did not want the results of the business repeated everything. I was misled then they charged me. $188 dollars. I feel scammed

Time for the annual eye exam and my wife picked this spot since it's nearby our house, and the…read moredoctor is Asian. Thought it was easy to make the appointment, but as it turns out, we had to wait a few weeks before the first available spit. It's either they are doing pretty good business, or weekend spots are hard to get. However, we find it very easy to check in when we arrived. The staff was pretty friendly and checked us in pretty quick without any delays. Maybe it has something to do with our appointment being at 10am. Nevertheless, the staff did their job. Surprisingly, the doctor was able to see us at about 10:05am, which is remarkable! She was pretty friendly and helpful, answered all the questions my wife and I had. And really took her time to examine us. I was afraid my vision is going out of whack as I get older. Luckily it hasn't gone worse since my last eye exam so I don't require new prescription glasses at this time. My wife's vision is still pretty good, but she got a new pair of reading glasses to help her with reading magazines and newspapers. And they are easy to deal with on insurance too. The staff explained to us about our co-pays and helped my wife with a pair of reading glasses that fits her perfectly. We only paid $15.00 out of pocket for them which is cool. I'd definitely recommend anyone looking for an eye doctor to see Dr. Chen.

"I wish I could give zero stars. This was one of the most upsetting customer-service experiences I…read morehave ever had, particularly because it involved my 91-year-old mother." I made an appointment for my 91-year-old mother, who has severe arthritis and significant mobility issues, with Vincent Campbell on July 16. Getting her to an appointment is no small undertaking. It requires considerable effort to get her out of the house, transport her, and bring her into the office in a wheelchair. When I made the appointment, my mother was not yet in the system. Vincent Campbell was at the desk, so I called my mother on my phone and had her provide him directly with her insurance information and the other information needed to create her patient record. He then returned my phone and gave me an appointment card for 2:00 p.m. When we arrived for the appointment, I was told that the office had checked my mother's insurance and determined that she did not have eye coverage through Humana. I asked whether anyone had contacted her for additional information. The doctor, who overheard the conversation, said that she had called multiple times. When I asked what number she had called, she read back my phone number. I checked my phone records, and there were no calls from Chen Optical. After I pointed this out, Vincent said he would send an email to Eye Care to establish that my mother did have coverage. Shortly afterward, the situation was somehow resolved and my mother was determined to have eye coverage after all. By that point, however, her 2:00 p.m. appointment had been given away. I asked whether there was any possibility of fitting her in. Vincent said he would try to see her between the next two patients and indicated it would take approximately half an hour. Because getting my mother to the office is such a tremendous physical effort, we decided to wait. We waited. And waited. At approximately 3:15 p.m.--more than an hour after her scheduled appointment and after at least four other patients had been seen--my mother said she thought we should make another appointment. I commented to her that since we had already gone through so much effort to get there, perhaps we should wait a little longer. Vincent overheard me and responded rudely, even though we were not speaking to him. My mother, understandably upset, said, "Excuse me, sir, we were not talking to you." At that point, Vincent became enraged and ordered us to leave the office. He told us that we should never come back again. This was my 91-year-old mother--an elderly woman with severe arthritis and mobility issues who had already endured the considerable physical ordeal of getting to the appointment. The appointment was mishandled because of an insurance issue that was apparently resolved only after I questioned it. Her appointment was then given away, we waited for more than an hour, and when my mother finally expressed that she wanted to reschedule, we were treated with hostility and thrown out. I am sharing this so that other families--particularly those caring for elderly, disabled, or mobility-impaired relatives--can make an informed decision before choosing this office. Professionalism, patience, and basic courtesy should not be too much to expect from an optical office. Unfortunately, that was not our experience at Chen Optical.

I have been a patient of Dr. Wolfe for about eight years now. It started when I went to an…read moreoptometrist for a regular eye exam. She told me I had closed angles which I had never heard of. She told me she could not see me and referred me to the an ophthalmologist. That opthamologist gave me the same diagnosis. I was not happy with his bedside manner. Besides that, I wanted another opinion from an opthamologist. So, I ended up seeing Dr. Wolfe. He diagnosed the same thing. He suggested that I have an LPI surgery. I had 20/20 vision but this is something that is not detectable by me, did not affect my vision. I would have never known about this had I not gone for semi regular eye exams. So make sure you go for your eye exam because you never know. Anyway, Dr. Wolfe did an excellent job of opening my angles. He explained every step of the way to me. He has steady hands and while it was no picnic, it was bearable. And let me tell you....I am a big baby! I don't even like to get blood drawn let alone anything to do with my eyes. I go for yearly check-ups to make sure everything is still okay and hopefully it will continue to be. He's very professional and speaks on a level that I feel comfortable with. Sometimes doctors like to talk in a way that is very sophisticated with their medical terms. I recommend him for a regular exam or hopefully nobody needs a surgery like I did.

Upon arriving for my appt, I was told that I didn't have one. Um, not convinced since I called the…read moreday prior to make one. However with quick thinking, the front desk staff was able to correct the error. I just went for an annual eye exam and nothing out of the norm here. Dr. Heiden was helpful and kind of quirky, but I enjoyed my visit. The only con, which isnt their fault, was that my eyes dilated when I was getting ready to leave rather than when I was there. I had to go sleep it off as I was not functional in that state.

I've been going here 20 years and now I take my kids. Great eye doctor.read more

POOR ONLINE ORDERING EXPERIENCE. I placed an order for frames on 3/25/26 and paid via PayPal,…read morereceived a confirmation immediately but then didn't hear anything for a few days. So I emailed them on 3/28/26 to find out what the status was and did not receive a response. So today 3/31/26 I called and they told me the frames I ordered were actually not available and they would cancel my order. When I asked why they never notified me about any of this, the man on the phone just said "because we didn't get to it." They may have a great walk-in mall shop (I have no idea), but AVOID ONLINE ORDERS with Next Level Optical - they are amateurs. I gave them two stars (instead of one) because at least they answered the phone, were polite, and finally refunded my money.

5 stars because 10 isn't an option. Robins was incredibly helpful and knowledgeable. He ordered…read moreme the perfect pair of custom Vaurnet glasses with prescription lenses. The selection of designer and styles was out of this world!! Thank Next Level and thank you Robins

I love this For eyes! I have been here for my eye exam and both the staff and doctor are so kind…read moreand well knowledgeable. I was contacted to confirm my appointment and even after almost getting there late they were very flexible and understanding. I would recommend this location 100%

The staff at this location is wonderful. It looks like the management needs improvement. I am here…read moreon a Saturday afternoon at 1:00 pm and there are multiple customers and only one employee. She is doing all she can but they are severely under staffed. I tried calling before arriving and no one answered the phone. Now I understand why. For Eyes needs to do better!!! Stop being so cheap and hire staff.

Dr Cheryl expertise and care, simply the best. She quickly…read morenoticed my tear retina! Thank you Cheryl!

People were very nice. Dr Cheryl seemed to be competent and friendly. This was my first appt…read more When I made the appt they told me they would send my my intake forms to do online prior to check in. Didn't happen. Exams went okay until my dilation. Drops went in at 3:55 and the Doc didn't return for a half hour, after saying she'd be back in 15-20. I made the appt at 3:00 with another meeting at 4:30 figuring never in life would an eye exam take longer than an hour, let alone 90 minutes. Maybe my expectations are a bit too high. Who knows?

Ever since the move to Washington St, the reception staff are very incompetent. They have double…read morebooked me to 2 different locations for the same exam. Booked doctor's that are not mine. Due to that, I've had to reschedule to see my doctor. There's more, but too much to text. Then when questioned about their errors, they deny it, and their attitudes change for the worse. I've been seeing my eye doctor for years and hate to change due to the incompetence of staff. I'll continue to go there and deal with stupidity. First, I'll call them out to the doctors to let them know what's going on.

This is the most incompetent place I have ever been. I had…read morean appointment with no referral needed and confirmed it with Premier, a vender with Wellcare. When I arrived they said I needed a referral which is completely false. Never going back