HORRIFYING! First off read all of the RECENT REVIEWS on google for this practice and you will see a trend.
I was disgusted on how rude they can be on the phone! As a first time parent there are so many questions my husband and I had and we hoped our pediatricians office would be kind enough to answer them and give us some guidance, instead the front office staff, which by the way always looks miserable and office manager, Rick, talks to you like you're the scum under the shoe!... We felt so bad at times.
Instead of reassuring us that we were doing good or teaching us what should be done if we did something wrong, they just acted like you were bothering them for calling or just showing up for your appointments. There motto is "caring for patients how the Lord wants" yeah I don't think so. It seems Rick the office manager does not care about keeping patients he just says find a better practice that fits you then, very frustrating.
Don't miss or cancel an appointment they won't be available for "months" I go to a lot of mommy and daddy groups in town and this practice is known to have a bad rep, which is why many parents have chosen to leave.
Yet, I'm not sure if we were treated this way because we have foster children and they are on Sunshine Insurance which is not The greatest of insurances around, so they don't make the money they want or if you have Medicaid and this is only to the Medicaid patients they don't offer you after hours assistance. YEAH! Listen to their answer machine. So I guess the good Lord only allows them to accept after hour calls for the more profitable insurance! I just know I never ever want to deal with them again nor would I take any of my children there ever again!
I would rather take a 2.5 hour drive to Orlando for quality and kindhearted care. My suggestion is to STAY AWAY from this place, don't subject your children to their poor quality of care and service, and don't subject yourself to their poor behavior as a practice, seek a happier and more caring office that always welcomes you and your children. read more