I have always had exceptional service from everyone in the office, including the secretaries and…read morethe nurse practitioner. The nurse practitioner takes her time gives me as much time as I need and always asks if I have any further questions or need anything explained. I would recommend this facility to anyone.

When you have an issue that needs to be addressed right away, they will not work you in. They tell…read moreyou they will put you on a list and if they have someone cancel they will call you. Unacceptable!!!

My greatest gratitude to Dr Sharon, Nurse Becky and Pharmacist Kim & Dima and last but not least…read moreour dear Jana case worker who reminded me to self care through it all! I am new with elder care, brought my mother Marlene in today and you were nothing less than caring, kind, professional and completely thorough! I was a wreck and you gave me hope and my heart for my mother back. For the first time in months I feel life coming back to the both of us! I highly recommend this exceptional practice with these far beyond exceptional women and men of HCA Crown Pointe Gainesville. Thank you from my whole ‍

I've been a patient of Dr. Banik for over one year. He is very caring and will give you any…read morereferral you want. One side effect of this is that appointments for Dr. B almost always run late. Nurses also friendly and caring. Today, however, the person on the desk was condescending when I asked why I needed to sign a particular form every time I came in. The answer? Because it would take us too much time to look up your chart. And - When I asked for help accessing my on line portal, she slipped down to rude. I'm thinking my tone of voice might be triggering this - but I am currently in pretty serious pain- and this IS a medical practice for seniors! Front desk attitude matters, particularly when you're ill or in pain. (I should add - when I came out of my appointment a different crew was on the desk. All were friendly, personable and welcoming. Perhaps I just got someone who was filling in and didn't want to be there?)

Dr Horseman has been my GP since 1997; he is incredibly intelligent, knowledgeable, and…read morecompassionate. He is always up to speed on latest medicine and can "think outside the box" while also being well versed on the traditional. I feel very lucky to have found him

Family Practice Associates front office staff are awesome, so sweet and helpful, extending…read morethemselves to make sure every detail is covered. Dr. Horseman is very thorough, easy to work with and compassion, his nurse is very caring and helpful. Only positive experiences, awesome, professional, compassionate caregivers

I have a great dr there, Dr Diane Day. Always patient and…read moretakes great care with you, I love the fact that I can get my blood work done there at the office.

If I could give this zero stars I would. They can't keep physicians employed. So getting an…read moreappointment is impossible. Then when you finally get one-they cancel it the morning of. This is the worst run office I've ever visited.

The nurses are fabulous and made us feel completely comfortable in the environment. They treated us…read morewith respect and explained everything to us calmly and efficiently, so I did not feel lost or that my care was out of my hands. The front desk people were kind enough to explain how everything works with insurance and everything, which I greatly appreciated, since I had no idea because it was my first time going to the doctors alone. The nurse practitioner was super sweet and fun, and made us feel at ease.

Long wait: 2 hours for a drug test for work! The front desk staff was friendly and kind. Nursing…read morestaff in the back seemed miserable and unfriendly. The medical assistant who did my drug screen did not smile one time. No pleasantries at all. Not even hello. She opened a cabinet and said, "Put your things in there". She was all business and got annoyed that I went to the wrong side of the computer when she asked me to sign my name. I was never there before, and getting drug tested is not something I do very often. She made the whole experience really uncomfortable and weird. The company I was just hired with is a huge account for Care Spot; you would think they would treat people with respect and dignity. This MA needs to get a different job because she should not be working in healthcare, as miserable as she seemed. I am a nurse, and I leave my issues at the door when I go to work, and if I am so unhappy at work, then I move on. I would never take it out on the patients. Save yourself hours of wait time and go to LabCorp if you need a drug test. It is literally 5 minutes up the road inside of Walgreens. Looking at the past reviews, it seems that my complaint is as common as anyone else's. No one is taking accountability for the disposition of the staff members and how they are treating the patients. One review discussed a woman with head trauma who was told to go to the ER without even assessing her. Give her a bandage and send her on her way, but not to do anything at all is disgusting. I guess management is okay with their patients being mistreated. Something needs to be done about this place. There is NO room for hostility in healthcare, and that is all you get with this care spot. I implore management to make some changes, and I am available to discuss my experience if they care to do so. I doubt that will happen.

I have been with Dr Odom since Dr McCoy was in practice. Dr Odom was my nurse back then. He's…read moreworked with myself, my husband and son. He is the best and I highly recommend him. He is like family. Erin is great also and so is the whole staff.

Dr Odom has been my physician for several years. I've never had less than excellent care from him…read more He listens to his patients better than any physician I've known, and tries to find the cause for every ailment rather than just throw medicine at it. I'm a nurse, and worked with Dr Odom during his residency. I was so impressed with him, I remember thinking "if Dr Odom opens a practice locally--I'm going to HIM!" Thankfully, that was the case. He's very smart, he listens, and then provides thoughtful, quality healthcare. His Nurse Practitioner, Erin, is wonderful as well. They stay very busy! Book early--they're worth it!!

Dr Saunders did not do a good job coordinating my care. When I had urgent concerns about a new…read morechronic disease, she did not call me back although I made 3 attempts. She did not know anyone to refer me to when I met with her. She did not do a physical assessment. I had to find a new primary care provider.

Today, I had an appointment with Dr. Sanders after ER due to hemorrhagic cystitis. Surprisingly,…read moreshe was very rude and angry, not letting me even to explain situation. Dr. continuously interrupted me. I left with feeling of being in the hell. My BP increased, I was crying. I still can not understand WHY?