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1 year ago
Extremely rude staff. Would not recommend them unfortunately. Very poor at offering explanations with regards to treatment and pricing.
65 Bentley Road
Bentley
Doncaster DN5 9SD
United Kingdom
01302 785549
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https://www.bentleyroadvets.com
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Family run, non-corporate small animal vet practice in Doncaster. RCVS Practice Standards accredited. Open Sundays and Bank Holidays.
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Arundell Veterinary Care
(8 reviews)
After issues over treatment of three different dogs over 3 years we have finally left this…read morepractice. The first problem concerned a bad mis-diagnosis in 2017 of my elderly mother's dog on which she doted. Arundells' vet insisted that her problems were related to a build-up of fatty tissue and NOT cancer, as we had suspected. After a subsequent and very expensive MRI scanning procedure at another vet, our fears were shown to be accurate and the dog was finally put to sleep. Our own precious retriever/spaniel cross became ill one night and we had to take him into Bennetthorpe in the early hours of the morning to see what was to be done. I am sure that nothing could have been done to save him, he was 13yrs old, but we felt that over £600 in less than 6 hours was a fairly hefty fee to pick up a dead body. This week our latest and final problem has occurred with our Labrador puppy who has been registered here since June 2019 when we got him at 10 weeks old. It may have been difficult to spot a hip issue at his early health-check and attendance for immunization, but we had an increasing concern that all was not well. He was subsequently castrated (far too young as we are now told, but we were not advised of this by Arundells at the time or we would certainly have re-thought the action). Recently, the arrogance and unhelpful behavior of Arundells' staff was highlighted when we attempted to have them sign off on our Labrador puppy's planned visit to a physiotherapist - what ensued was a veritable circus of poor communication and organization. Ahead of the physio visit, we asked for a consent note from the vet who had seen him last. This was agreed to, but the consent order was wrongly sent for him to be operated on and not for physio. We asked for the proper form to be sent, having booked him in for an appointment that evening. At 5.20pm we received a call from Claire, who warrants a special mention as the self-important 'head receptionist' who apart from being rude and unhelpful refused to send the correct consent order until we had paid for him to be seen again by a vet there. It seems we could have him operated upon, but he wasn't to be permitted a consultation for physiotherapy! Given the time of the return call (5 hours after we had first made the request) there was in any event nobody available at Arundells to see him in time, anyway. Now dealing with the fallout of this encounter, further exploration has shown up a previously undiagnosed issue which we are trying to address - at another vet. All of this is a great shame as we have the utmost respect for the senior vet in this practice, but we would certainly not go back there.
I love Arundel vets, they've looked after all 3 of our dogs. The staff are great and extremely…read morefriendly, appointments always available and go out if their way to help. Would highly recommend to any pet owner.
Beechwood Veterinary Hospital
(3 reviews)
Beechwood Vetsreferred my case to their own professional indemnity insurer (who insure Beechwood…read moreVets purely for the financial consequences of proven professional negligence) as I continued to demand a refund for the amount I had been charged by this practice for a service which they had not supplied. I had previously refused to accept their offer of a refund on an "ex-gratia" basis as a "gesture of goodwill". Beechwood Vet's insurer with regards to the financial consequences of proven professional negligence confirmed Beechwood Vet's liability. The Clinical Director at Beechwood Vetswho lists "BVSc GP Cert (SAM)(SAS)(Cardio) PgC SAC MRCVS" after her name chose to offer various excuses to me as to why Beechwood Vets did not provide the service that they took payment for. Three of my favourites include: we was "busy"; your pet was "overlooked" ....and my very favourite.... "unfortunately we're all human". BUYER BEWARE of the implications of accepting refunds offered on an ex-gratia basis or gestures of goodwill.... and beware of people who list letters after their name and assume those who do not list letters after their name lack common sense. All things considered BUYER BEWARE andshame on Beechwood Vet Group.
Beechwood look after our two border collies Clio And Jasper. I couldn't ask for a friendlier…read morepractice and always make the time to see their patients, no matter how busy they are. Our two have been seen by Suzy, Sarah and Mark across various visits, who all provide excellent care and instill confidence in both the practice and the care regimes recommended. There is no rush to get you 'in and out' like other practices we have used and the friendly reception staff make dealing with insurance claims extremely easy - especially with their direct claim process. Jasper was unfortunate enough to need a referral to a neurologist earlier in the year and within days of finding out the news we had an appointment with a specialist veterinary neurologist from the same practice group. All whilst being reassured by Mark that we were in the best hands. I wouldn't trust anywhere else with our fur children!
Armthorpe Branch Veterinary Surgery
(1 review)
Now a Vets 4 Pets surgery. Still good though.read more
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The veterinary service here is the best I have EVER experienced. My pet has been referred here on 3…read moreseparate occasions for an ophthalmic eye ulcer problem. They didn't take any prisoners and got it sorted out on each occasion super pronto. I have complete confidence in their ability to make my pet better..... that's why I insist on my vet referring me there lol . I just wish they were based in Leeds, because I would register as a permanent customer if they did.
service is very good, but also very expensive.read more
The premises are very welcoming as is the lady on reception duty but I can't help being a bit…read moredoubtful about a vet who seems so timid around dogs (possibly some bad career advice somewhere along the line). The Vet isn't the cheapest around and it does seem that they make some prices up as they go along so when I'm looking for care for my beloved dog it won't be my first port of call
I've only taken the cat there once so far but they were absolutely excellent with him. Normally…read morehe's really fussy but the vet put him quickly at ease. It was also nice to meet someone who actually knew what his breed was. However I did end up having to buy medicine which seemed to be extortionately priced. The up side of that was that she waivered part of the other charges which helped me out!
Worst vet yet for treatment n prices. £70 a month for anti inflammatory tablets, for many years …read more They told me he had got a few months to live after having a benign lump removed but yet he went on to live another 7 years. During a routine appointment they told me he had a heart murmur and needed emergency operation next day. Took him in and luckily another vet examined him before anaesthetic and told me there was nothing wrong with him! If you want that kind of service for your pets then ..
Maltby Veterinary Centre is part of The Island group of vets in the UK. It is only a small…read morepractice, affiliated to the Balby Veterinary Centre in Doncaster, and is staffed by vets from that practice. The 2 receptionists are very friendly and efficient. They always try to get you a convenient appointment, that day mostly. The vets are mostly european but speak very good English, and have been very helpful to us in treating our cats, and they are priced very reasonably. The negative of this practice is that it only offers consultations and routine treatments, and is only staffed during certain hours. When we have needed more complex procedures such as X-rays, neutering and the 24 hour emergency vet we have had to take our pets to the Balby veterinary centre. However, it is only about 15 minutes away, so not that big an inconvenience when you know the best is being done for your pet. We have been very pleased with their service, but wish we didn't have to see them quite so frequently.
I took a stray cat to this vets who was obviously in pain. However they couldn't house him but…read morehelpfully were able to direct me to their sister shop in Edlington who could take him in. Friendly staff although it keeps quite irregular opening hours to say it's on the high street.
Surprised to read the above - we've been using them for years (different branch) and have always…read morehad very good service. I suspect they are not the cheapest but I'm not cutting corners when it comes to my dog's health.
I cannot speak too highly of these vets, the nurses, the admin staff, everyone…read more I've consulted various vets, in various practices, for almost 40 years & have never found any as efficient, professional, thorough, compassionate & caring as these people. They are so caring with pets, caring with owners, take time & trouble with every patient, go the extra mile with every case, are gentle & understanding with our little companions & with the owners & are genuinely interested in the treatment, the welfare & the outcome every time. Their service in every area is without parallel, their prices are excellent & I recommend them to everyone. If any of the amazing people, vets, nurses etc from Richmonds read this, may I say- " Thank you from the bottom of my heart for everything you do & have done for the Little Emperors :) "
Good quality vets at prices you can afford. Nothing fancy, no fancy prices…read more What vets use to be like
The staff here are great, always friendly and do their best for your animals…read more I feel that the treatments a reasonably priced but i've only ever had small furries so not sure what vaccinations are like for cats and dogs. I've never had any problems getting an appointment either, i've always got one the same day when needed even on a Saturday morning. Parking can sometimes be a problem as you have to rely on street parking, but you can usually find a space somewhere nearby.
The staff at Greenwood and Brown are always helpful and we have never had trouble getting an…read moreappointment, for both emergencies and normal appointments. The reception staff are friendly and everyone seems to really care about the animals. When we lost our little dog they were all very kind and we really felt that they had done everything they could and everyone really seemed to care. Price wise they don't really seem more or less expensive than any other vets we've used, but I'd certainly recommend them.
poor, waiting times are abysmal, and vets are disinterested and dont take a bit of notice of what…read moreyou say, resulting in very poor diagnosis of my dogs ailment resulting in over 2 yrs of discomfort for him,
A good local vet service. McCArthy is very good but his manner can be a bit brusque at times. The…read moreother two vets are from the EU and are very friendly and helpful.
Good service with 3 vets working here. McCarthy himself is a good vet but can be brusque in his…read moremanner. I am happy to recommend Them.