After issues over treatment of three different dogs over 3 years we have finally left this…read morepractice. The first problem concerned a bad mis-diagnosis in 2017 of my elderly mother's dog on which she doted. Arundells' vet insisted that her problems were related to a build-up of fatty tissue and NOT cancer, as we had suspected. After a subsequent and very expensive MRI scanning procedure at another vet, our fears were shown to be accurate and the dog was finally put to sleep. Our own precious retriever/spaniel cross became ill one night and we had to take him into Bennetthorpe in the early hours of the morning to see what was to be done. I am sure that nothing could have been done to save him, he was 13yrs old, but we felt that over £600 in less than 6 hours was a fairly hefty fee to pick up a dead body. This week our latest and final problem has occurred with our Labrador puppy who has been registered here since June 2019 when we got him at 10 weeks old. It may have been difficult to spot a hip issue at his early health-check and attendance for immunization, but we had an increasing concern that all was not well. He was subsequently castrated (far too young as we are now told, but we were not advised of this by Arundells at the time or we would certainly have re-thought the action). Recently, the arrogance and unhelpful behavior of Arundells' staff was highlighted when we attempted to have them sign off on our Labrador puppy's planned visit to a physiotherapist - what ensued was a veritable circus of poor communication and organization. Ahead of the physio visit, we asked for a consent note from the vet who had seen him last. This was agreed to, but the consent order was wrongly sent for him to be operated on and not for physio. We asked for the proper form to be sent, having booked him in for an appointment that evening. At 5.20pm we received a call from Claire, who warrants a special mention as the self-important 'head receptionist' who apart from being rude and unhelpful refused to send the correct consent order until we had paid for him to be seen again by a vet there. It seems we could have him operated upon, but he wasn't to be permitted a consultation for physiotherapy! Given the time of the return call (5 hours after we had first made the request) there was in any event nobody available at Arundells to see him in time, anyway. Now dealing with the fallout of this encounter, further exploration has shown up a previously undiagnosed issue which we are trying to address - at another vet. All of this is a great shame as we have the utmost respect for the senior vet in this practice, but we would certainly not go back there.

I love Arundel vets, they've looked after all 3 of our dogs. The staff are great and extremely…read morefriendly, appointments always available and go out if their way to help. Would highly recommend to any pet owner.

Beechwood Vetsreferred my case to their own professional indemnity insurer (who insure Beechwood…read moreVets purely for the financial consequences of proven professional negligence) as I continued to demand a refund for the amount I had been charged by this practice for a service which they had not supplied. I had previously refused to accept their offer of a refund on an "ex-gratia" basis as a "gesture of goodwill". Beechwood Vet's insurer with regards to the financial consequences of proven professional negligence confirmed Beechwood Vet's liability. The Clinical Director at Beechwood Vetswho lists "BVSc GP Cert (SAM)(SAS)(Cardio) PgC SAC MRCVS" after her name chose to offer various excuses to me as to why Beechwood Vets did not provide the service that they took payment for. Three of my favourites include: we was "busy"; your pet was "overlooked" ....and my very favourite.... "unfortunately we're all human". BUYER BEWARE of the implications of accepting refunds offered on an ex-gratia basis or gestures of goodwill.... and beware of people who list letters after their name and assume those who do not list letters after their name lack common sense. All things considered BUYER BEWARE andshame on Beechwood Vet Group.

Beechwood look after our two border collies Clio And Jasper. I couldn't ask for a friendlier…read morepractice and always make the time to see their patients, no matter how busy they are. Our two have been seen by Suzy, Sarah and Mark across various visits, who all provide excellent care and instill confidence in both the practice and the care regimes recommended. There is no rush to get you 'in and out' like other practices we have used and the friendly reception staff make dealing with insurance claims extremely easy - especially with their direct claim process. Jasper was unfortunate enough to need a referral to a neurologist earlier in the year and within days of finding out the news we had an appointment with a specialist veterinary neurologist from the same practice group. All whilst being reassured by Mark that we were in the best hands. I wouldn't trust anywhere else with our fur children!

Extremely rude staff. Would not recommend them unfortunately. Very poor at offering explanations…read morewith regards to treatment and pricing.

From the owner: Family run, non-corporate small animal vet practice in Doncaster. RCVS Practice Standards…read moreaccredited. Open Sundays and Bank Holidays.