Absolutely disgusted in the treatment of my parents today (pensioners) and their dog Lily at the Mansfield practise. Lily hates the car and the vets is a good 30 minutes drive away.
Charged for a consultation on Monday as Lily in pain and not eating nor drinking - diagnosis a cut gum/infected tooth. Operation booked for today, no pain meds given just told give her soft food and plenty of water - not easy when dogs jaw in so much pain.
Turned up today today to be told not booked in it's for 8th August.... no it isn't it's today as per the highlighted appointment on the pre- op instructions we were give and that's why no painkillers were given Monday.
Charged my parents for another consultation today to give pain meds = £80 spent
This is not good enough on any level, totally unprofessional to treat a dog that way and totally unacceptable to treat the owners with such disrespect and disregard.
I will never take my dog there again after using the same vets for over 17 years, such a pity Neil ( former owner) would be horrified. read more