Update to my original review- I was able to work with the General Manager who listened to my…read moreconcerns and resolved my issue. I appreciated his professionalism and commitment to customer satisfaction.

Simply stand by your own policies. The first thing highlighted on the CarShop website is that…read morecertified vehicles will have no dents, dings, or scratches. We initially viewed the vehicle on Monday and scheduled pickup for Friday evening with the clear expectation that all visible scratches would be addressed before delivery. When we arrived, none of the scratches had been repaired, and the vehicle appeared poorly prepared. It was barely washed, with visible water spots, mud splatters and dirt buildup in the wheel wells. We were then told we would receive an IOU for the scratch repairs. During a more thorough inspection, we discovered additional issues, including chipped paint on the front bumper and a significant depression with a crack in the grille. I requested that the grille be replaced as part of the IOU. The sales manager stated they would attempt a repair but would not replace it, noting the grille costs approximately $1,000. When I asked for a $1,000 price reduction instead, since the issue would effectively become my responsibility, I was told, "We don't negotiate pricing." Ultimately, we chose not to purchase the vehicle due to a lack of confidence that any commitments, particularly future warranty-related repairs would be honored. With the extended warranty, this would have been a long-term relationship over the course of 10 years or 100,000 miles, and trust is essential. The only reason this review is not lower is because there was no issue receiving our $500 deposit refund.

Well considering it is the closest dealership to me, they do a marvelous job with my Clubman. Easy…read moreto set an appointment, easy to find, and the staff is stellar.

I brought my 2009 Mini Cooper S there because my convertible roof wasn't working. The technician…read morelooked at my car for approximately 30 minutes. They presented me an estimate for almost $9,000! They said the entire roof needed replaced; no way to fix it. Thank God I refused to authorize the repair. I found another repair shop in Moon township for a second opinion. They told me all it needs is the motor needs replaced. Really??? They told the part would be approximately $1,300 and was coming from Germany and would take 7-10 days. No problem for me. When the car was finished, I went to pick it up and to my surprise, the part was actually a little less and they only charged me $250 in labor!!!! I saved over $7,500. This dealership needs to be avoided at all 'costs'. The repair shop that did my repair is, RK Industries, Moon township, Pa and they are family owned!

Called at the start of October to get an inspection done, but they were booked until the 28th so…read moreyou better be sure to call in advance! All I wanted was an inspection, oil change, and a repair to my door. Some work needed to be done but it was affordable in my eyes. I was given options for replacing my tires with different values and tread grades. When I got the bill they never charged me for the door! Highly recommend seeing these guys! They're currently under some renovations but it hasn't slowed them down!

Amazing service. Vince was able to get my car inspected earlier than anticipated since I mentioned…read moreI needed it later that day. Everyone there I interacted with was helpful and kind. I'll definitely be going back.

Honest and knowledgeable. There was nothing wrong with my car. He didn't charge me anything!read more

My family has been going to Howard's for as long as I can remember. They're one of the most…read moreknowledgeable and honest garages around. I would highly recommend them to anyone!!

Leased a 2020 VW Tiguan during the Sign and Drive event and couldn't have been happier with the…read morecustomer service! We worked with Mike H. (sales) and Dave (sales manager) over two days and were able to get the monthly lease $$$ we needed, no money down and a discount on the resist-all treatment. Mike and Dave were the nicest guys ever and made the experience transparent and even fun. They found the model we wanted and had it driven up from South Hills and there was no pressure to take on a more expensive model. I would definitely suggest working with them as once we had the paperwork straight, we had our car within a day and its everything we wanted. Thanks to the guys at North Hills and we will see you again!

I took my car in for service, inspection, and an oil change on a Friday. The shop recommended…read moreadditional maintenance, including new tires and brakes, bringing the estimated total to about $3,600. They told me they'd prefer the car to stay because the cords were showing on the inside sidewall of the tire and said the new tires wouldn't arrive until Wednesday. They gave me a loner car in the meantime. Thankfully the tires arrived sooner and I got my car back on Monday. When I picked up my vehicle, the final bill was about $4,600 almost $1,000 more than the original estimate. There was no prior notice of these additional charges. They linked them to the original service request. After driving the car less than five miles home, mostly through a 35 mph zone, I parked it in my garage. The next day, when replacing my EZ-Pass, I noticed a significant chip in the windshield on the passenger side. I contacted the service center within 23 hours of pickup, but they refused to take responsibility, hiding behind the excuse that it had been off their lot for over 24 hours. Instead, they told me to file a claim with my own insurance. Beware of this shop. They inflate prices without warning and refuse to take responsibility for damage that happens under their watch. Their dishonesty and lack of accountability make it clear they do not value their customers. If you care about fair pricing, transparency, and the safety of your vehicle, take your business elsewhere.

My daughter bought a 2000 Kia Optima the end of September 2024. The finance person sold us an…read moreextended warranty from the "reliable" company they use called EasyCare. I had to fully purchase the warranty up front, which I did for 5 years. Within 2 months lights came on in the vehicle and my daughter took it to a Kia dealer where she was in college. The dealer told her that there was zero oil in the vehicle which is very strange and performed an oil change. We contacted Cochran about the issue and they refused to fix the issue or take a look at the vehicle. We continued to monitor the oil and got regular oil changes as required by the warranty company. In August of 2025, as my daughter was on her way back to college, her car started smoking and we had to take it to have it assessed. The bill to fix the oil issue then had moved to an issue with the engine. We submitted the bill to the warranty company and they would not cover it after repeatedly submitting oil change receipts with details. It didn't matter that we changed the oil according to their requirements they still denied the claim stating that the prior owner likely did not change it according to their requirements. I had to pay over $4k out of pocket in less than a year to have the engine replaced. At that time, I opted to cancel the extended warranty after learning from that dealership that Easycare rarely accepts claims, she had battled them on many occasions and rarely has good news for customers on their claims. I called Cochran and worked with Mike the finance person on my warranty cancelation. I explained to him that I paid in full for it and that the refund for the balance of the warranty should go directly to me, not to the balance of the car loan that is in my daughter's name. He explained that it would take up to 90 days for the refund. I called and followed up a few times and he told me it was in process. After 3 months, he stopped following up with me. I found out that the refund was put into my daughter's balance of her car loan instead of sent to me. I am owed an explanation - not only did I pay in full up front for this warranty, they would not fix an issue that arose within 2 months of having the vehicle, the warranty company would not accept the claim, so I'm out a lot of money to have it fixed and then on canceling the warranty, they did not refund me - they refunded my daughter by taking it from the balance of her loan. To boot, nobody at Cochran Mazda is providing me with any explanation of why this happened and why they are not responding to my emails or calls over the last 5 months. I've emailed and called Mike asking for an explanation, given him plenty of time to get back to me. I've called the other finance manager Tony - but his voicemail inbox is full. I've messaged them on their website and was told someone would get back to me ASAP - have not heard from anyone.

This dealership performed a routine maintenance on my 2021 Mazda. I was given a loaner to drive…read morewhile the service was performed. The loaner car was dirty and had very little gas in it. When I returned to the dealership to pick up my vehicle and return the loaner, no one greeted me. I approached the manager who was seated at his desk. He told me he would be with me momentarily. I waited while several Mazda employees came in and out of the showroom. I was never acknowledged. I am waiting still as I type this review. Wretched customer service.

Great experience purchasing a new car here! I was looking at CX-5s, and Matt couldn't have been…read moremore helpful. Their sales tactics are really relaxed - no pressure, online portal to tweak whatever you want, and flexibility + great deals from both Mazda and Cochran! I'd highly recommend buying a Mazda and checking out here to buy. We found that they had the best incentives and the nicest staff. I was able to get exactly what I wanted for a fair price.

I had a very disappointing experience with this salesperson and would not recommend working with…read morehim. From the beginning, the level of service we received felt noticeably below standard. Communication was minimal and there was a clear lack of effort to assist us in a professional or respectful manner. We came prepared and ready to do business with a cash purchase yet it felt as though we were not being given the same attention or courtesy that other customers might receive. What made this experience especially concerning was the strong impression that we were not treated fairly. Whether intentional or not, the interaction left us feeling uncomfortable and undervalued as customers. Buying a car is a significant decision, and every customer deserves transparency, respect, and equal treatment throughout the process. Overall, the experience lacked professionalism, attentiveness, and basic customer care. Based on this interaction, I would not return or recommend this salesperson to others.

If you're in the market for an Audi Q7 or any Audi ask for Kurt. He's a true tech expert who walked…read moreme through every feature I'd actually use, from the first test drive to pulling into my driveway. I've never had someone explain things so clearly and practically. The entire process was stress-free and straightforward, which is rare when buying a car. Plus, Kurt is simply a great person warm, thoughtful, and easy to talk to. Bonus: he's a fellow Cole Haan fan with excellent taste.

My experience at Audi Pittsburgh was so cringe that I went all the way to Audi Washington to get…read morethe vehicle I wanted. An almost brand new "Audi certified preowned.". Salesperson at Washington was great. I started noticing that the engine would cut out or stall at very dangerous moments, like in the middle of an intersection or when I really needed to accelerate. I was in dangerous situations several times. Mind you, this is an Audi certified vehicle. Cochrane Monroeville.tried to charge me a $250 "diagnostic fee" just to look at it. let me be clear. I'm talking about a 2025 Audi Q3 SUV with under 10,000 miles. They officially called my situation "unpredictable acceleration" and said that's how the car is made. This is my first experience with Cochrane and it is horrible, I strongly advise you to completely avoid the Q3. It's the most dangerous vehicle I have ever driven.