My husband and I have been taking our cars to Bensalem Auto Care for several years now and have had nothing but positive experiences. I'm not someone who normally writes reviews like this, but recently, I went through a major incident with my vehicle that required pricey repairs, and in my opinion, the manager Andy went above and beyond to help make sure I was well taken care of and got the most affordable options for my situation. I realize that a new customer coming in might not expect the exact level of care I was given due to my history with the shop, but if you are someone in the Bensalem area who wants to establish a relationship with a mechanic/shop that you can trust to give you honest answers and do reliable work, I would recommend Bensalem Auto Care so long as it is under the management of Andy!
I would also like to note that I would consider myself a woman who knows more than the average person does about vehicles and have myself done work on various vehicles I have owned in my life. My father attended a mechanical trade school and has been working on cars, and restoring classic cars for years non-professionally. Although I normally take my car issues to my dad, we live hours away in different states now so when I moved to this area, it was important to me to find a mechanic and shop I trusted. I had poor experiences with some chain automative locations I won't call out by name, but Bensalem Auto Care has always treated me fairly, explained the recommended service options made by the manufacturer and never pressured me to do repairs that weren't necessary.
I think it's safe to say that most people don't walk into a non-dealership run auto shop asking for extra repairs or pricier options- usually we are there for routine maintenance or because we have an issue and we want the work done quick and cheap. I find that Andy does a great job of letting you know about the important services recommended by your manufacturer because so often people miss those and they can turn into bigger issues in the future. He has always been straight with me in terms of what service needs to get done asap, what I can wait a bit on, and what is recommended purely based on mileage. They also do a great job of bundling services to save you money, which I really appreciate because if I need to come in for an unexpected repair, and they see that a milestone tune up or recommended service is also due shortly, they have always give me a better price than if I had just walked in for the two issues separately. This not only saves money, but also time- I don't want to bring my car in the next month for something else that will be due if they can knock it out in the current visit. I understand this is considered "up-selling" but when it comes to vehicle maintenance, there are significant reasons why you would want to ensure you kept your vehicle up to date with manufacturer recommendations, especially for warranty and insurance purposes. In my opinion Andy and Bensalem Auto Care have done a terrific job of keeping me informed, and maintaining my vehicles which are both 8+ years old. read more