Dr. Poppenhusen is great! After eye surgery, she took the time to work with the retina surgeon to…read moreget the correct prescription for my husband. Now he has 20/20 vision.

Avoid this place! Horrible customer service and I paid $199.60 down payment for my glasses and…read moreNEVER heard back from them! The ladies that work here are completely incompetent! I plan on filing a suit against them for my money back and will definitely be stopping out there to get my refund!!!!

Very nice people, they are in a clean new office. Check-in was great and the lady upfront was super…read morenice. She was prompt with getting to me, courteous and helpful. The imaging tech was also very nice young lady. She genuinely cares and asked questions in order to make sure she does the imaging correctly to help the doctor. I would definitely schedule appointments at this clinic again in the future.

I am rating the expertise and professionalism of medical staff highly but have a complaint about…read moretheir referral process. My primary care doctor sends them imaging orders by fax and have documented fax receipts, but the imaging center claims to not get them. This has happened to me repeatedly. The whole process seems broken and I am told that taking the paper orders to them in person isn't allowed.

I recently moved this area from Austin and wanted to find a Dentist that would accept my military…read moredental insurance. I served 30 years in military and for the 20 years I have been retired, I have never had an issue until this office. It's really sad they will not accept the most common dental insurance for military. But I had heard great things from my neighbors about this dentist and I wanted to go somewhere local instead of driving back to Austin. So, for the first time in over 20 years since I retired, I changed my insurance. I bought a top tier (Aetna PPO) insurance which was considerably more than the dental insurance I paid for as a military retiree. But again, I wanted to establish with a local dentist. Long before my appointment, I completed all the paperwork and provided the office with all of my insurance information. Imagine my surprise when at the end of my meeting, the office person said I owed them $500+! Again, since the day I scheduled the appointment, which was several weeks before the appointment, I never heard a word. In fact the person who made the appointment wouldn't provide me with an appointment until she verified my insurance the coverage. I am a licensed healthcare professional and in the 20 years in the private practice I worked in, the people in our office also did this work, verifying insurance and what is covered and not covered. I was in simply for a routine check-up and cleaning. I had no issues and no work other than a cleaning was done. They did take a lot of x-rays which I do understand, but they also did panoramic radiograph. In other dentists office they have requested the panograph so I wouldn't have to go through it. I see in this office they are more about finding ways to bill your insurance as much as possible. I know the panograph wasn't necessary and the last one I had taken down in Austin was only 3 years old. I told them I would not pay the $500 and informed them of my medical license. I was then told I could pay $106 and if the insurance didn't cover, I would have to pay the balance and if I overpaid, they would return the overpayment. I checked with my insurance and it covered everything and I informed their office in March that they owed me for the overpayment. I received an email stating they had not received payment but would send the check as soon as they receive payment from the insurance. It has been three months and I know from my insurance they have in fact been paid but three months later... still no refund for the overpayment. This is essentially fraud. They do NOT support Military members. The dentist I used to see in Austin took my insurance the military provided and NEVER once asked me to pay anything extra. It's a long drive but I would prefer to go back to that practice that treated me with respect and didn't try to overcharge me. I have heard there are other reliable dentists in Marble Falls and Bee Cave but as retired military and a healthcare professional, I do not recommend this practice.

Love this dentist!! I've always felt cared for and treated so kindly. Employees and Dr are all very…read morenice.

customer service is not good and they sis a bait a switch. paid for a class on contacts and then…read morethey also charged an additional $60 for 1 pair of contacts. originally said I would get to keep them but then they said no. $80 total - not covered by insurance and it was of zero value! do not recommend!

I ordered my glasses a month ago and still I have not received them. They refuse to refund. I would…read morelove to have my money back so that I can take my business elsewhere and finally get some glasses.

Really nice people work here. Doctor has always been thorough and has helped us many times in the…read morepast. My daughter has come up through competitive league soccer to play Cal and on a semi pro team. Anytime we have had foot problems which has been quite a bit we come here to try and get it taken care of. I do recommend this doctor and this group.

Dr Henry does not do surgery so he recommends treatments to mask your symptoms and charge you many…read moreout of pocket expenses. The stiff shoe liners are costly and caused my remaining cartilage in both toes to wear down to bone on bone. His compound meds are costly and give minimal relief. None of these are covered by insurance. His plan is to hook you to come back often for no result treatments. I went for another consultation and just had my toe joints replaced. Should have gone to second doctor sooner. AVOID this doctor.

Dr. Klump and her office staff, at both locations, are AWESOME! I have never felt more welcome, at…read moreease, comfortable and taken care of by any other physician except for 2 in 45 yrs (and I have high standards)! She is thorough, genuine, friendly, respectful, responsive in all of her care and treatments of both my son and myself. I KNOW and can TRUST that we are in the best hands with herself and her staff. They truly see you for you and not just another number. I can't say thank you enough for all they do! They are the BEST!

Hands down the best PCP I have ever had. The care I get at this office should be the gold standard…read morefor how all offices are run! Dr. Klump and her entire staff have provided me with the best service in the 2 years I have been a patient. Dr. Klump listens to concerns or issues I have and helps me make a plan to address the issues. She provides me with referrals to specialists as needed. She takes time to answers questions I have and I never have an issue getting in to see her when I need to. Scheduling appointments is easy, someone always helps me when I call, and they never make me wait past my appointment time when I go in. I feel very fortunate to have found this office and this doctor and hope to be a patient here for many years to come!

My sister's glasses broke and Poole Eye Associates were close so we went. They are welcoming and…read morehelpful. They fixed her glasses and fitted them. Heather and Paula were a great help. We will return when it is time to get a new script for glasses.

They were incapable of making glasses for me. They made two pair because the first were completely…read moreoff and the second we're just as terrible. I cannot recommend them for making glasses which obviously they were incapable of doing for me.

Another 6 month routine clean. All good!…read more They are going to be moving to a new location near Home Depot with a much larger facility and more hygienists. Scheduling and new patients should get some relief soon! Why would you ever go anywhere except MSD?

Wasted my time. I called to book a cleaning appointment after someone from my husband's work…read morerecommended them. I called and I spoke with the receptionist who confirmed our insurance was in network. She took all my information and even had me text her photos of my insurance card front and back. I was booked. Fast forwards 2 or 3 months to when my appointment was going to be and I get a text asking to confirm which I do. I then get a call the day of my appointment which went to voicemail. The voicemail said I was not confirmed for my appointment and that they needed to discuss payment information. I call right away telling them I had replied to the automated message asking me to confirm so why were they saying I wasn't confirmed? She then tells me that yes I was confirmed BUT that now my insurance was not in network meaning that I had to pay out of pocket for my cleaning and that if I wanted to get a partial refund I would have to submit the request through my insurance which she said will take weeks and again, they would not be refunding the full amount because they are out of network. I was so UPSET. They WASTED MY TIME. The first call confirmed they took my insurance and suddenly they didn't?!! Months of my time went by waiting for my appointment when I could have gone with a different dentist willing to take me as a new patient. Oh and my husband's coworker still goes there (she has the same insurance we do...). I would NOT RECOMMEND this place to anyone, they clearly can't get their stuff together.