*note: this review is from almost a year before the date here -- it got saved as a draft and I forgot to hit "post." we have since lodged a complaint with AAA-NY about this guy.*
AAA cursed us with this mansplaining clown. Bennie left us hanging for EIGHT HOURS. He came, looked at our car, and said his truck was "too big" to tow it through a narrow accessway. Over the course of a long and complicated "explanation," he said he would come back with a smaller truck in an hour... then another hour ... then he stopped picking up the phone and never got back to us. He left us completely stranded. AAA said that we had to wait for him or arrange our own tow. And Bennie never responded.
Finally, in desperation we decided to pay out of pocket for a tow, and called MGM Towing. They simply put the car in neutral and pushed it through the narrow part and towed it -- using a truck significantly larger than Bennie's. This all took ten minutes flat -- about half the time we wasted just listening to Bennie's convoluted excuses.
I know AAA sucks especially in NY state, and probably doesn't pay these guys much, and I can understand trying to run a little hustle, but this tow guy was absurdly late and completely incompetent. I would've tipped him 50 bucks just to have had the job done without waiting 6 hours and being stood up in the end. If AAA sends you this guy, call someone else. read more