I just felt compelled to leave this review about Brendan's Auto Body. I feel as though my…read moreexperience demanded I leave this here for others to see and benefit from. Brendan's Auto Body is the most amazing place I have gone for significant car work. My car (2012 BMW 135i) is my baby. I hand wash it every other week, wax it, give it 4 hour deep cleans and leather treatment, etc. When I was rear-ended by another car, I was devastated. Apart from the back bumper and trunk lid being pushed in, I had locking mechanism troubles with my driver's side door. I just wanted it fixed and back to perfect condition that it was before the accident. In comes Brendan. I pulled up to Brendan's Auto Body located on a fairly busy street. They manage very well with the space they have. It is crowded though, because everyone is getting their work done here (which is a very good sign). Brendan greeted me as soon as I got out of my car and asked me what was wrong. He took a liquid chalk marker and proceeded to highlight on my car all the issues I wanted to have addressed while in the shop. He even wrote a note on the driver's side door to look at my locking mechanism that I suspected was damaged during the collision. This immediately made me feel like all my issues would be addressed. After going through the whole car, we went inside where his attentive staff helped guide me through the insurance paperwork and any other concerns I had (ex. wanting OEM parts and replacements rather than patches). After the shop linked me up with Enterprise to get my rental car, I did not hear from Brendan's for almost 2 weeks. Though, leaving there I had full faith my car was in the best hands possible. Today, I received a call that my car would be ready in an hour and a half. When I arrived, I was again met by Brendan and shown my car. Not only was my car fixed to IMPECCABLE standards, but the inside of my car had been detailed, cleaned, and vacuumed. The outside of my car had been fully washed and waxed. My wheels had been detailed and cleaned as well. Brendan went around the car with me and looked at all the angles. He even caught little smudges from the waxing that escaped me. After noticing it, he made sure to call his employee over to take care of it on the spot. He made sure I was 100% happy with everything before giving me the keys and sending me on my way. In summation, Brendan's Auto Body is THE PLACE to go for auto body work. I will not go anywhere else, because this is the only shop that pay attention to detail as much, if not more, as I do to my car. Thank you Brendan!

My car had been towed there by Elmsford PD after a car accident. I wasn't allowed to call my own…read moretow or request where my car was taken. Additionally, I was never informed of cost/ fees associated. My car was scheduled to be towed to the dealership performing the repair, I spoke with Reina to notify them my car was being towed. She sent me an authorization form that stated I was aware there would be a $125 fee. I called to ask about why they were not upfront with the fees, she screamed at me to sign the form, then said "I guess you don't want your car back!" and hung up on me. I reluctantly agreed to sign the form, sent it to her and emailed that I would be coming in to retrieve items out of my car before it was towed. When I went out to my car, I looked to make sure they hadn't done anything to my vehicle, and noticed there was a piece that they had ripped off. I understand there are times when something has to be removed for safety during a tow, but they are supposed to document everything done, and why. I took photos. My insurance then called me to notify me that the tow had gone there, but was not authorized to spend the exorbitant amount they were charging, so they had to leave. I called Brandon's to explain that a piece from my car had clearly been removed. Reina was nasty and condescending on the phone, ended up saying she has no idea and maybe something had been removed but has no way of knowing. How do you have no way of knowing when it was done by the shop you work at? She ended up transferring me to the owner. When I explained the situation to him he said "if you got proof come here and show me." I went in, showed him the photo of my car at the seen of the accident. He told me that the part I was showing him was a piece of the other persons car (it clearly was not), I told him it was not, he said "well then it's still there." I said it was not there and I would just like to know what was removed, why and have it documented, as it is my right to do so. He went out to look at my car. While he went out, I asked Reina for an itemized bill (as it's my right to have). She said "no," when I asked why she wouldn't give it to me, she said "because I said so, you're not even paying, insurance is." My insurance, that I pay for, for my car, that I also pay for and she's telling me I have no right to the bill? I said okay, then explain the charges to me (my insurance had given me a rundown of what they were told the charges were). I asked why I was being charged an inspection fee, a labor fee, and why I was being charged $250/ day instead on the $125 listed on the release form. She rudely stated "Things cost money, what did you expect it to be free?" I said absolutely not, but I am entitled to know what I'm being charged for and why, she once again went on about how I wasn't being charged, insurance was. Agin, my insurance, that I pay for, for my car.... Any honest company would be more than willing to tell you why they are charging you the amount they are, and would be more than willing to provide an itemized copy of the bill if they have nothing to hide. The owner then comes back in screaming at me about how the parts were all still on my car, nothing had been removed and that when they drove the car it got moved under the wheel (complete lie). He then started screaming at me to bet him $1,000 that it was there. I told him I would not be betting him, but would like to know what was done. Again starts screaming at me to bet him, because that's a professional way to conduct business and carry yourself as a company owner. I said okay, well it clearly was removed, but if you won't admit it then let's move on to the charges.He refused to answer any questions pertaining to the charges or amount and continued screaming about how he gave me a nice discount. He then began asking me why I was getting the car towed off his lot and where I'd be getting the work done (why would I want to get it done by him after the way they treat customers). I told him, not that I needed to, he then began talking down to me saying dealerships can't do repairs and they'll send it out elsewhere. (some dealers don't but some do, the place I'm bringing it does them there). He began once again talking over me, talking down to me like I was stupid about how the dealer was going to send my car to a body shop. Why does it matter? I would hire anyone to fix my car before I hired him. He then told me my car was totaled, it is not. He told me it's an old model (literally a 2024 lol). And asked me if the air bags went off, if the air bags had gone off, I'd imagine he'd notice when he went out to look at my car. He then went on about his various titles and how he's on the board of the Westchester automotive something or other (not that it matters or anyone asked). My front seat also had debris all over it after they towed it and the owner refused to acknowledge where it came from. This company is extremely corrupt, charging illegal rates.

Great work, feels like a new car! Luckily the other person was at fault their insurance covered…read moreeverything. They took care of payment via insurance and all that hassle for us.

I have used this shop many times for minor to major repairs. Each and every time they exceed my…read moreexpectations. solid quality work, family owned, great customer service. I highly recommend!

They always do a great job at very reasonable rates! Courteous and prompt service. I always use…read morethem over my dealership.

I originally came across this business through my car insurance, because of damage. They really did…read morea great job explaining to me the damage and how they could repair my car. I was very comfortable coming back today for some new damage to my Acadia Denali. My car was sideswiped on the 87S and I had some damage. It's been 2 years driving around with the scraps and dings. Today my car was touched up and looks amazing. They truly remember their customers and look out for their community. I really appreciate the kindness. Thank You so much!!!!! Tara T.

I'm becoming used to the surly nature of people in this area of the country - otherwise I'd…read moreconsider that in my review; however I don't think they've much of a choice when it comes to being gruff - especially over the phone. I'd meant to come in earlier for an inspection after being told a good time to walk in but arrived 2 hours later just to see if I could knock out that task of the day and they took me almost right away and it was quick and painless. The person doing the inspection was polite and the pricing was typical for a NY inspection.

Awesome experience. Honest, hard working mechanics found my car's issue, replaced the parts needed,…read moreand had my car ready in a few hours, and at a great price!

Beyond expectations! They made a stressful experience easier with kindness and expertise.read more

My Subaru Impreza was smashed up by a garbage truck and Yorktown autobody was amazing every single…read morestep of the way. Christina at the front desk was so helpful and accommodating during this very stressful time. They worked with my insurance with no problem. Nick in the shop let me know everything that was being done to my vehicle and made me feel secure and confident that my car was in good hands. I got my car back today and it looks better than the day I got it! They also work with enterprise as well and that process went so smoothly as well. I can't recommend this place enough!

My car was backed into by a pick-up truck and did minor damage. The driver told me he would take…read morecare of it and I took my baby (car) to Elite Collision. I was told by a couple of car enthusiast in my building, to take my car to Elite. They are very professional and fixed my car in a short time. I dropped it off in the morning and they called me at lunch time and told me the car was ready. My car looks great! You can't even tell where it was hit! Almost showroom new! They will have all my business in the future!

I am obsessed with my cars so when I get scratched and dented parking as I recently did, I need…read morethem expertly repaired. My local guy, AFC, was closed for vacation and I found Elite on Yelp. I could not be more pleased with the service I received. Al gave me a quote and time estimate of 5 days. Five days later my car is perfectly repaired. The service was totally professional and I am one happy camper. Now my only problem is should I ever need a body repair again, which excellent shops will I use.

A++ 10 STARS .. As if…read moregetting into a car accident isn't stressful enough, Bronxville Auto was by my side the whole time. The owner, John, along with his wife Ro handled everything. They were in constant contact with me about my car, and it was ready just when they said it would be. My car looked flawless! Thank you John, Ro, Casey and the whole team at Bronxville Auto, for making what could have been a very stressful time for me so pleasant. Highly highly recommend! Thank you, thank you, thank you! 10+++ Stars

On Nov 19 2024 after getting hit on my bumper I went to this place and was pleasantly greeted by…read moreJoe .. who proceeded to take pictures then informed me the next steps as to what would take place .."in my case we would order the bumper "( my car was drivable ) ..."Do I have to leave my car ? "I asked .."No we can order the part and once it comes in we will CALL YOU and then you can leave your car ? He replied .."how long would it take for repair to get done ? " I asked ..."once we have the part about one to two days depending" he replied ...all sounded reasonable even the Allstate Insurance gave me the GO to proceed because this company was on their GOOD HAND List apparently...UNTIL Joann called and asked "When would I like to drop off the car ?" ...I replied " that I don't want to leave my car it's drivable to go ahead and order the car part and I will bring it in once the part is in as discussed with Joe " ...." Well if you want to do that we will need a $500 deposit because how do we know you will come back for the repair? " she replied .. that's our policy if you don't want to leave your car !! " I told her I would get back to her on Monday...On Monday I spoke with Allstate auto insurance and the rep Ms Campbell told me that is NOT ALLOWED and she will speak to them ...shortly after I get a call from Halle at the Bronxville Auto "apologizing for the mix up "that I can bring my car for the repair ....I repeated once AGAIN that I did Not want to leave my car ! ..."o then you have to leave a $500 deposit if you want do do that ! " she replied ....left message for Ms Campbell ...Ms Campbell could not believe once AGAIN THEY WERE NOT FOLLOWING GOOD HAND POLICY and this was UNACCEPTABLE...she calls them this time JoAnn came on asked to speak to John the Owner ..."he's not here she replied " Ms Campbell addresses the issue Once Again ...Joann at this point defends the $500 deposit bronxville auto policy has unbeknownst to the Auto insurance company ...At that point Ms Campbell from Allstate Auto Insurance threatens to DROP THEM OFF THE LIST FOR NOT FOLLOWING GOOD HAND POLICY ...at which point JOANN raises her voice in attack ( she had no idea I was on the other line listening) defending their UNDERHANDED policy to the consumer !! The conversation ended Ms Campbell filed a report against them ..and I was given a list of REPUTABLE AUTO COLLISION places that were close to me . Giselle R.

They get you in and out quickly always accommodating honest fair not what you expect in car dealersread more

A very nice friendly auto repair facility that works with you. After a miscommunication about the…read moreprice and scope of a repair the owner himself reached out to me and we came to a very agreeable resolution. I look forward to having work done here if I need service.