Presentable at first, undercut best quote, obviously needed business…read more
No Alarm Bells, until day of pack, only sent 2 guys, for full pack, constant moaning never going to finish by mid afternoon, so rang office who arranged for 4 more guys to turn up. Despite constant request to properly protect and wrap furniture, it was crammed in any old how. Finally finished early evening, into storage. 6 sealed crates.
When time to deliver to new home, van arrived late, (3 pm) only 3 sealed crates, rest tipped 'loose' in back of van, very minimal protection and secured ties.
Again, only 2 guys, moaning about hot weather, distance they had to travel, (I had paid for 2 days work including overnight), but did not think they needed to stop. One guy spent most time on his phone.
Minimal furniture carried upstairs but when they did they damaged, walls, door frames, bannister rail, I had asked carpet layers to leave doors off luckily as they would have been damaged as well. Their big Doc Martins even trod on skirting boards upstairs and cracked and splintered them. But most shocking thing was DAMAGE to almost every item of furniture with scratches, dents galore, including leather sofas, dining table, units, broken leg off dresser, smashed glass on 42" TV, cracked mirror, gouges in picture frames. Downstairs furniture again either dumped in middle of room or heavier items left in garage, along with 60 + boxes just piled (thrown in).
After just 3 and half hours, 2 guys made swift exit - despite my protests, told me take it up with office. I refused to sign acceptance receipt (because small print indicated I was happy with delivery).
The Office staff say drivers/staff did no damage to home, (EXCEPT the TV) and they re-assessed my quote and sent appropriate crew for job. Owner not even contacted me and no offer of recompense. Luckily took out additional insurance so rang BAR (Removal Firms ombudsman) who told me to request they sent out Insurance Assessor, finally after 6 weeks one is on their way. But ever since, AJ Cook Removals have put phone down on me every time I try to contact them and have ignored e-mails.
I have passed issue over to Credit Card Company who are taking legal action under Consumer Credit Act due to me not receiving service I paid for, but surely I'm entitled to more.
This is very stressful and I certainly do NOT RECOMMEND you use their services.
PHOTO EVIDENCE CAN BE SUPPLIED