If I could give this company a minus score I would. Steer well clear of this cowboy company. In August 2021, we completed on our property so all our belongings were to go into storage. The crew that came on the day, I cannot fault, they protected and wrapped everything and secured it all safely in the two lorries. We did ask at the time why they had not bought storage units, but were assured that it would be transported into a unit the other end with the same care and attention. Roughly 5 weeks later we exchanged on our new property and contacted them to arrange redelivery. They had no capacity to redeliver for a few weeks so we had to pay extra on the storage even though this was not down to us. They tried to deliver to the wrong address, when they did finally arrive, it was a complete and utter shambles. When they opened the back of the lorry things started to slide out as everything looked as if it had just been thrown in. I wish now we had videoed this as a lot of our furniture was damaged, scratched, scuffed and indented, where things had been crammed in. Nothing was protected any longer where they had been packed with blankets, these no longer existed. Some of the crew spent more time sitting down on their mobile phones whilst letting others do all the work. To sum up steer well clear of this bunch of cowboys if you want your items back in the same condition. Appalling service and no care or attention whatsoever with your personal belongings. read more

Presentable at first, undercut best quote, obviously needed business. No Alarm Bells, until day of pack, only sent 2 guys, for full pack, constant moaning never going to finish by mid afternoon, so rang office who arranged for 4 more guys to turn up. Despite constant request to properly protect and wrap furniture, it was crammed in any old how. Finally finished early evening, into storage. 6 sealed crates. When time to deliver to new home, van arrived late, (3 pm) only 3 sealed crates, rest tipped 'loose' in back of van, very minimal protection and secured ties. Again, only 2 guys, moaning about hot weather, distance they had to travel, (I had paid for 2 days work including overnight), but did not think they needed to stop. One guy spent most time on his phone. Minimal furniture carried upstairs but when they did they damaged, walls, door frames, bannister rail, I had asked carpet layers to leave doors off luckily as they would have been damaged as well. Their big Doc Martins even trod on skirting boards upstairs and cracked and splintered them. But most shocking thing was DAMAGE to almost every item of furniture with scratches, dents galore, including leather sofas, dining table, units, broken leg off dresser, smashed glass on 42" TV, cracked mirror, gouges in picture frames. Downstairs furniture again either dumped in middle of room or heavier items left in garage, along with 60 + boxes just piled (thrown in). After just 3 and half hours, 2 guys made swift exit - despite my protests, told me take it up with office. I refused to sign acceptance receipt (because small print indicated I was happy with delivery). The Office staff say drivers/staff did no damage to home, (EXCEPT the TV) and they re-assessed my quote and sent appropriate crew for job. Owner not even contacted me and no offer of recompense. Luckily took out additional insurance so rang BAR (Removal Firms ombudsman) who told me to request they sent out Insurance Assessor, finally after 6 weeks one is on their way. But ever since, AJ Cook Removals have put phone down on me every time I try to contact them and have ignored e-mails. I have passed issue over to Credit Card Company who are taking legal action under Consumer Credit Act due to me not receiving service I paid for, but surely I'm entitled to more. This is very stressful and I certainly do NOT RECOMMEND you use their services. PHOTO EVIDENCE CAN BE SUPPLIED read more