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    Bennetts

    3.0 (1 review)

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    17 years ago

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    Alan Cook Removals & Storage

    Alan Cook Removals & Storage

    (2 reviews)

    If I could give this company a minus score I would. Steer well clear of this cowboy company…read more In August 2021, we completed on our property so all our belongings were to go into storage. The crew that came on the day, I cannot fault, they protected and wrapped everything and secured it all safely in the two lorries. We did ask at the time why they had not bought storage units, but were assured that it would be transported into a unit the other end with the same care and attention. Roughly 5 weeks later we exchanged on our new property and contacted them to arrange redelivery. They had no capacity to redeliver for a few weeks so we had to pay extra on the storage even though this was not down to us. They tried to deliver to the wrong address, when they did finally arrive, it was a complete and utter shambles. When they opened the back of the lorry things started to slide out as everything looked as if it had just been thrown in. I wish now we had videoed this as a lot of our furniture was damaged, scratched, scuffed and indented, where things had been crammed in. Nothing was protected any longer where they had been packed with blankets, these no longer existed. Some of the crew spent more time sitting down on their mobile phones whilst letting others do all the work. To sum up steer well clear of this bunch of cowboys if you want your items back in the same condition. Appalling service and no care or attention whatsoever with your personal belongings.

    Presentable at first, undercut best quote, obviously needed business…read more No Alarm Bells, until day of pack, only sent 2 guys, for full pack, constant moaning never going to finish by mid afternoon, so rang office who arranged for 4 more guys to turn up. Despite constant request to properly protect and wrap furniture, it was crammed in any old how. Finally finished early evening, into storage. 6 sealed crates. When time to deliver to new home, van arrived late, (3 pm) only 3 sealed crates, rest tipped 'loose' in back of van, very minimal protection and secured ties. Again, only 2 guys, moaning about hot weather, distance they had to travel, (I had paid for 2 days work including overnight), but did not think they needed to stop. One guy spent most time on his phone. Minimal furniture carried upstairs but when they did they damaged, walls, door frames, bannister rail, I had asked carpet layers to leave doors off luckily as they would have been damaged as well. Their big Doc Martins even trod on skirting boards upstairs and cracked and splintered them. But most shocking thing was DAMAGE to almost every item of furniture with scratches, dents galore, including leather sofas, dining table, units, broken leg off dresser, smashed glass on 42" TV, cracked mirror, gouges in picture frames. Downstairs furniture again either dumped in middle of room or heavier items left in garage, along with 60 + boxes just piled (thrown in). After just 3 and half hours, 2 guys made swift exit - despite my protests, told me take it up with office. I refused to sign acceptance receipt (because small print indicated I was happy with delivery). The Office staff say drivers/staff did no damage to home, (EXCEPT the TV) and they re-assessed my quote and sent appropriate crew for job. Owner not even contacted me and no offer of recompense. Luckily took out additional insurance so rang BAR (Removal Firms ombudsman) who told me to request they sent out Insurance Assessor, finally after 6 weeks one is on their way. But ever since, AJ Cook Removals have put phone down on me every time I try to contact them and have ignored e-mails. I have passed issue over to Credit Card Company who are taking legal action under Consumer Credit Act due to me not receiving service I paid for, but surely I'm entitled to more. This is very stressful and I certainly do NOT RECOMMEND you use their services. PHOTO EVIDENCE CAN BE SUPPLIED

    Man and Van - Man and van

    Man and Van

    (1 review)

    Balham

    DO NOT USE MANANDVANINUK!!! when i first booked them, the man i spoke with on the phone gave me a…read moregood quote and seemed friendly. He promised me faithfully that i wouldn't have to lift a finger when it came to moving day which was reassuring as i have long standing back issues and was recovering from pneumonia at the time. When the 2 men arrived, the more senior of the 2 came up to the 2nd floor where my flat was located.....which he huffed and puffed about and kept shaking his head (i had informed the company of this when i booked). Taking a look around he then informed me that i had too much stuff and that i would need to give him an extra £100 cash, which i shouldn't let the office know about.....this was a fee to cover the 'overloading'. I stupidly agreed as i just wanted it to be over. I then said that i would wait downstairs at my neighbours and he looked at me sternly and told me that i must help with all the boxes. He walked up those 4 flights of stairs maybe 5 times and myself and his very keen colleague did all the rest. My back was getting worse by the minute and when i asked to take a break because of my back issues, he told me absolutely not because he was in a hurry......all the while, he just stayed on the van talking on his phone. To add insult to injury, he made me unload the other end too. I was stupid for going along with it but i was a girl on my own and he was very intimidating. I was shell shocked by the end of it and he even sneared at me when i paid him and asked for more money.....as it had taken too long apparently. Like it was my fault that he didn't help or that the company had underestimated the job at hand!! I complained to the office the next day and was promised a call back which didn't come. I asked for my £100 back which i never saw and im now suffering on a daily basis with my back as that awful day really aggrivated an old injury. They are liars and crooks. Do not use them. Go with a well known company that won't rip u off.......its just not worth it!!!!!!!

    From the owner: Friendly, Reliable Man and Van Hire Open 24/7 Call us for a Free Quote!read more

    Bennetts - movers - Updated May 2026

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