Today Matt talked me through problems on both my TV sets. He was patient, knowledgeable, unhurried,…read morefriendly, professional and a total star. I appreciated it so much! It's no secret that Hughes is the best! Many thanks, Matt!

Handy local electrical store, will price match local stores (as far as Norwich) so you have the…read moresatisfaction that you will not get it cheaper any where else (as long as you do your research first). Plenty of knowledge about their goods, which is pleasing and good customer service as well, all this adds up to five stars for me. There are branches in other towns especially as they have taken over some of the 'Bennetts' stores.

On week commencing 5th October 2020 we visited the store twice,…read morefirstly to purchase a Vax hoover/carpet cleaner we were approached by a member of staff called Mark , who we found to be very helpful, patient and knowledgeable. On our subsequent visit we were looking to purchase a upright freezer and an under the counter fridge, this time we were assisted by Peter who was very helpful, he informed us that the item's were out of stock, but due to his patience and willingness to assist we decided that we would purchase the item's and would wait for a delivery date.

Part of a massive retail chain so you know what to expect…read more Do not bother trying to haggle on price - only the manager seems to have the authority to 'make a deal', and then only a limited one. Staff more than happy to take large items to your car.

In this current climate of giant supermarket chains that sell everything its so nice to have a…read morelocal shop that can still compete on price and excel on customer service. It's a lovely shop near the end of Queen street that sells lots of electrical's mainly kitchen appliances but you'll find many other items there as well. The stuff are very friendly and very well informed, so they can help you a lot to make up your mind but without being pushy which is very helpful.

mr pipe was very unprofessional turned up without gas fitter needed to complete job told me he…read morecouldn't disconnect gas to install my new cooker as he wasn't certificated to do so THEN more or less suggested he just do it himself then was evasive and couldn't answer a straight question when asked when gas fitter was due to turn up. He didn't introduce himself when he arrived at my property, however he did say I'm the owner of the business "I'm not just a f****** driver" - after i had challenged him bluntly regarding installation of the gas element of our new dual fuel oven - petty and argumentative. I run my own business and would not turn up at one of my customers houses with the smug attitude he had defiantly WOULD NOT use again - matt phillips