Both of my daughters have been seeing Dr. Wan since they were born, and we have always had a wonderful experience at this clinic. The office is clean, bright, and welcoming. The nurses are kind and polite, and Dr. Wan is very professional, patient, and caring. Our girls feel comfortable here, highly recommend! read more

Dr. Wan has been our pediatrician since our baby boy, Khai, was born -- and he has been nothing short of exceptional. He always gives us the time we need to ask questions (and as new parents, we have a lot!). He listens patiently, never interrupts, and is incredibly attentive to every detail we share. One of the things we appreciate most is how approachable he is. He meets parents where they are -- whether we're asking about something we read online or just trying to make sense of newborn life. He never makes us feel silly for asking any question, no matter how small. Dr. Wan is also wonderfully pragmatic. He shares real-world examples from both his own experience and decades of medical practice, which helps us make informed, confident decisions. He's guided us on everything from when to allow visitors and how to handle family in town, to whether it's okay to take a newborn out to a restaurant. His clinic is spotless, calm, and never overcrowded -- something that really puts us at ease, especially with a newborn. The care team is equally fantastic: patient, gentle, and respectful of the time it takes to feed or change a baby before an appointment. They never rush us, and we always feel cared for. Dr. Wan and his team have also been there for us in moments of stress. On one occasion, after a virtual visit where we were worried we might need to go to the ER, Dr. Wan saw us in person within 45 minutes. He reassured us, equipped us with tools for next time, and helped us avoid unnecessary panic. That kind of accessibility and care is truly rare. If you're looking for a pediatrician who combines deep expertise, compassion, and real-world wisdom, Dr. Wan is the one. We're so grateful to have him guiding us through these early days of parenthood. Highly, highly recommend Dr. Wan and his amazing team. read more

We have been seeing Dr. Wan ever since our son was born. He is a very good doctor and I'm not just saying it. He's very detailed oriented, patient, kind, very friendly. Everyone that we have worked with share very similar approaches to children, the way they take care of how they speak, the tone of voice, body language. If your able to see Dr. Wan, please make him your priority. Yes, we are bias mainly because we have been seeing him. But, when you find a great doctor, you stick with them. Thank you Dr. Wan and team! read more

Long overdue review. Dr. Wan is the best! He's been our pediatrician from the day our child was born...literally. We weren't expecting him to show up at the hospital at all and were surprised when he did. That showed us how much he cared and we have never looked back. We were one of his first patients when he started his own practice almost ten years ago. Fast forward to today and it's crazy to realize how many kids he gets to see grow up and take care of at the same time. I don't know if this is still true or not but I know at one point they were not taking any new patients. That's a testament of how well liked and respected Dr. Wan and his office is. If you are in fact able to get into his practice we can't recommend him enough. Your children are in good hands with Dr. Wan! read more

Dr.Wan was there for the birth of my son. Been his doctor ever since. Always willing to have and give advice.

We absolutely love Dr. Wan and the staff. He is the doctor to both my 4yo son and 1yo daughter from day one. Dr. Wan is so very patient with parents, addresses all concerns and anxiety that we have, to the very detail on the phone and in person. He calls us directly when we have day of concerns (usually around lunch hour or end of the day, which leaves me wondering if he ever takes a break.) He always gives us the background info in his differential diagnostics along with all the ifs, ands, and buts. I've never had trouble getting referrals to specialists but he will tell us his thoughts if he doesn't feel they're necessarily medically indicated. He's kind and gentle with the kids. With my son, he started asking for permission to check his private area (standard physical, quick assessment) and even educated my son that someone should only do this when mom and dad are there too. He truly cares about the whole child. I appreciate that the staff screens our concerns before just booking us to come in and pay a copay. The front staff is always polite, thorough, and friendly/welcoming to the little ones. They are efficient with paperwork and all the not fun stuff. Appointments are always on time, office is clean and parking is convenient. I recommend him to all my friends and family who are expecting. read more

We've been with Dr Wan's office since 2017 and we love him, NP Jenn, and the rest of his staff. As first time parents, they put up with all our phone calls and never ending questions and concerns. Now with our 2nd, we've decided to stay, despite it being a bit far away. Plus...there is plenty of free parking! Always a plus on SF! read more

Dr. Wan is an amazing pediatrician. He is the pediatrician to our daughter (5) and son (2). He has a great bedside manner, his office is responsive, and he's knowledgable and reassuring. Parking is easy if you drive. When we were considering leaving the city for the suburbs, the possibility of losing Dr. Wan was a serious factor! Would recommend him to anyone. read more

Our daughter Anna is lucky to have Dr Benjamin Wan as her Pediatrician from day one of her life! and she is now already close to Four, and we also moved to not as close to the office as before, but we will keep seeing Dr. Wan for Anna until ... maybe if we moved out of the bay area. Dr. Wan is a very decent person himself, and never he shows any impatience to answer all kinds of newbie parents questions we had for all the years! Jennifer is awesome as well. For minor issues or questions, just call them and they will answer your call. Costs you nothing. Great staffs in the office as well. BTW, I heard the office were not really accepting new patiences because they are too popular !!! Hopefully you will be able to get in, give them a call to see whether Dr. Wan is accepting new patience. read more

We love Dr Wan! We knew we were in good hands when we met him in the hospital after our daughter was born. He is very thorough, empathetic and kind. His office staff is also very friendly and helpful. Dr Wan responds to our concerns between appointments by looking at pictures of things we are worried about and calls us back the same day to discuss concerns and call in prescriptions if needed. We appreciate his responsiveness and care. We are thankful he was accepting patients when we gave birth! read more

We could not ask for a better pediatrician. With our oldest we went through a few groups and randomly found Dr. Wan in the same building as one group. He's been my boys' doc for 6.5 years and they look forward to visiting his office, even ask to go when they are unwell. He has built trust with them, he has a great demeanor and they feel open to talk to him. It was great to see him visit us at CPMC when their baby sister was born, attentive as always and happy to inform me of new changes since I had had my last baby (i.e. no bath after birth). For my baby girls shots I like how he has a nurse come in to give multiple shots at the same time to get it over with as quick as possible. He also discusses all the vaccinations in detail and eases my worries with his knowledge. His office is always clean and I really like how the sick kids are put in rooms to the right while the wellness checkups patients are kept to the left. The staff is sweet and are helpful when we are there or visit. If he is booked and need to be seen we never have a problem getting time with NP, one time she escalated a condition and he promptly came in to check on his patient. He's on call when the office is closed and we can email him pictures (pink eye, rashes, etc) so he's more informed when we come in for our visit. I really couldn't ask for more and very thankful. If his office ever opens to taking new patients do it hesitate!!! read more

As you see , I don't write much review. I hate to criticize especially during this critical time. Doctor are super busy I totally understand. But this office won't care if your baby is sick and in need of medical attention. All they care is appointments, appointments and appointments. Even though they say drop in at a specific time, "don't bother " . So I end up bringing my baby to the emergency. Parents , when you have a chance choose wisely. read more

Dr. Wan and his staff are wonderful in caring for both my children. They are all professional and work well with children. They are very considerate of their patients and family from their safe environment and way of explaining information to a variety of people (ie me and explaining it to my mom who may have a harder time understanding things in medical terms). He practices with more conservativeness which is what we are looking for in a Physician as we feel it shows his depth of knowledge in the pediatric field, confidence, and patience with our children's health. We trust Dr. Wan and his staff and this is very refreshing and we are truly grateful for his care! read more

Not only is Dr Wan amazing and up to date with the latest in medicine, his front office is super efficient. My kids have been under his care for years. As toddlers they were very timid and shy and he and his staff have a friendly/gentle demeanor that makes going to the doctor less scary. He also knows how to handle issues with immune deficiency, and when issues arise his office acts with urgency, getting the appropriate testing, etc. If your kid never has an emergency, you can probably just go to any doc, but if they do encounter an issue you'll be happy you chose Dr. Wan. read more

My kids have been seeing Dr. Wan since birth. My daughter is now 10. We seriously LOVE Dr. Wan. I recently went back old office and found out now he has own practice. I decided open yelp account to write review about him. Dr. Wan is the best medical professional I ever met in my life. I've been working with several doctors and dentists but he's different. He actually cares and knows what he's doing. He was the most patient doctor and attended to all questions. I've never experienced another doctor put so much patience and care with his patients as Dr. Wan has. Dr. Wan is an excellent doctor and a very nice person as well. I recommend him to anyone looking for a great doctor who loves kids. read more

Fantastic, friendly, approachable. Always available. Always patient and kind. He listens and tries to help, even if that means referring you elsewhere. Specialist in patiently handling "first time parents" read more

It is a no brained why Dr. Wan has a perfect 5 star review. He is truly an amazing pediatrician and his staff is one of the best to deal with. From the moment you call, the staff is always friendly and accommodating. They always try to work with you and your schedule. When you check in, they always greet you with a friendly hello and make sure you feel comfortable. Even when I've arrived 30 mins early they try to get me in a bit earlier if possible. The entire process is so seamless and stress free. Dr. Wan is extremely patient answering all my first time Mom questions and I did not feel rushed at all. He made sure I felt comfortable as a Mom getting all the answers to making me feel good about taking care of my newborn. No question was silly and he made sure I understood the whole process of vaccinations, what to expect, why a breastfed baby needs Vitamin D drops, etc. On top of all this, his staff was super sweet and gave us samples before we left to make sure we were off to a great start. They made sure we understood how to use the drops and what to look for when we purchased them later on. And they provided suggestions on how to best give it to the baby. They are super attentive to details esp when you have Mommy brain. I highly recommend Dr. Wan and his staff if you are looking for a doctor who cares about his patients and who can calm a first time parents fears. In fact I recommended him to a very close friend of mine who gave birth within 4 months of me. He is a rare doctor who puts patient care first! read more

Both of my kids have been patients of Dr. Wan since they were born. Dr. Wan was working for Dr. Carol Lee but he opened his own practice near Stonestown. I really trust Dr. Wan and his medical advice. The best example was when Dr. Wan detected my son's innocent heart murmur during a routine check up. The other doctors in Dr. Carol Lee's office never mentioned and heard it when they were using their stethoscopes. Subsequently, Dr. Wan referred my son to a pediatric cardiologist at UCSF and my son is fine. That incident convinced me. As a parent, I would want a doctor that pays such attention to detail. read more

From the day our baby was born Ben and Jenn have exceeded all expectations we ever had for a pediatrician. From the little stuff (appointments, vaccines, advice on feeding) to the big stuff (coordinating across the ER and NICU staff at the hospital to make sure we got the best care possible as quickly during an urgent issue) they have been phenomenal. This practice is the best we ever could have hoped for. read more

I can't say enough for Dr. Wan and his team. They are all fantastic and really care about the children. Appointments are always on time, the nurse calls you right back if you have any questions, Dr. Wan called us few times even on the weekend when our one year old boy had trouble breathing! I recommended them to all my friends. He is a wonderful doctor and you will be lucky to have him take care of your kids! read more

Dr. Wan is very nice and helpful. He actually sits around and listen to your needs instead of leaving in a hurry. He's very understanding and helpful too. He prescribes good medication for me! read more

I ALWAYS recommend Dr. Wan without hesitation. He & the nurse(s) are both very caring, gentle, patient & knowledgeable when it comes to the care of the children. They take their time to answer all of your questions, even the little petty questions that worrisome parents will ask. Awesome staff as well. Everyone is super nice and welcoming. They never make you feel rushed or unimportant, even allowing you to stay in the room as long as needed to nurse/feed/change/calm your baby after an appointment. They quickly respond to emails & calls, & they are very good/prompt at following up with you. Extra bonuses: I've never had a long wait, very generous about giving free samples of formula based on availability (especially the hypoallergenic formulas for my son), indoor parking garage in the same building, books/toys for the kids to keep entertained, and stickers for the kids at the end of the appointment. read more

Both of my son have been seeing Dr. Wan since birth. They are now 7 and 3 years old. What I like about Dr. Wan is that he takes the time to answer our concerns and talk to us. He really cares. One time my son had to go to the emergency room. The next day I receives a surprising call from Dr. Wan to check up on him. I know that he genuinely cares about his patients. Dr. Wan is great around kids. He takes the time to make them feel comfortable there. My boys are not afraid to go there and will listen to Dr. Wan. Stars for just that. read more

I highly recommend Dr. Wan for anyone looking for a pediatrician. Dr. Wan is very knowledgable and detail oriented. He takes his time and makes sure all questions have been answered before my daughter and I left the office. In addition, he is extremely responsive. I have left 2 messages for Dr. Wan during my daughter's first few weeks of life and each time he returned our call in about 15 minutes or so. Both my husband and I were impressed with the response rate. Overall, we are extremely happy with Dr. Wan. read more

When we were getting ready for the birth of our daughter over 5 years ago, we had arranged for our ped to be Carol Lee whom we had heard good things about. When our daughter arrived and the hospital notified Carol Lee's office that we were in the hospital, it turned out that she was on vacation. Well in her place, Dr. Wan arrived and we are so grateful that Dr. Lee wasn't available! I'm sure she's a fine doc but our kids just adore Dr. Wan. I'm assuming that because he was one of the newer docs on staff there, he was assigned the on-call duties the most (or so it seemed) so we got to know him very well with all of our middle of the night calls as first time parents with a baby who seemed to constantly have high fevers. When my kids play with their medical play kits, both of them like to pretend they're Dr. Wan. :) I'm looking forward to seeing his new office and definitely looking forward to easier parking. read more

Dr. Wan has been my daughter's pediatrician since her birth, for over a year now. We have been very pleased with his care and his clinic in general. Staff are courteous and helpful. He and his staff are very responsive over the phone or email to discuss issues that may be too small for a doctor's visit. We highly recommend Dr. Wan. read more

Dr' Wan is a great pediatrician and at the same a very nice person. He is always frendly and thorough during the visits, whether it's a well-being check up or for sickness. Let me mention that he is our 3rd pediatrician and we had to switch previous doctors for various reasons before a friend recommended Dr' Wan right before the birth of our second baby girl. Now Rachel is 15 months old and we had to visit this office quite a few times, with both kids (my older son is 4.5 years old). He looks young but is very knowledgeable and was able to guide us for a solution even over the phone at the times of emergencies. We really appreciate the fact that he returns phone calls, most of the time very fast. He has good diagnostic skills and his treatments hit the problem (unlike our previous experience with another pediatrician who put my son through unnecessary bronchodilating inhalers for months with no benefit). My daugther surprisingly didn't cry during one of the shots (well, if she would - that would be totally normal too, but it really usually takes her about a minute to stop crying after his shots) Finally I feel confident we are in good hands. His office staff is also very nice and accomodating. Oh, and a great thing about the office - the space is devided into 2 parts: for healthy kids and for sick kids, which is good. read more

I had read some concerning reports about this practice, but decided to take a chance anyway (mainly due to time running out to find a ped). We arrived a little late, filled out all of the paperwork and then spent about 15 minutes with the nurses going through some forms. It was almost 30 minutes after our scheduled time before the action really started. That's not really unusual, so we let it slip. When Dr Wan came in, he was surprisingly friendly and outgoing (given some of the reports I had read). He was very thorough (we were there for a "full physical" for starting High School), explained everything that was going on. My son is very nervous about getting shots and blood work - and given that he was told he needed a booster for Tdap(?) he was visibly shaken. The Dr did not really address this, but said afterwards that he had "done very well", after administering the shot. At this point, my son was as white as if he'd seen a ghost and felt like he was going to pass out, or vomit. Everything was filled out and signed, so we exited quickly (via the bathroom - not sure if he every did vomit, but...) .... My overall impression was actually good, though I did have a few moments of doubt. We will see him again, as needed, and I will probably write a follow-up review then. read more

Update: Our daughter is three now and we still love Dr Wan! It was great to have him open up his new office. Nice office and staff and RARELY any waiting which could not be said when he was at Carol Lee's practice. His new office is a bit further for us but parking is easy and Dr Wan always returns our calls quickly when we have any issues. We welcomed our newborn son a few weeks ago and we didn't hesitate to have Dr Wan be his pediatrician. Still first rate! Edit: 6/7/2010 Dr. Wan has been our daughter's pediatrician for nearly 10 months now and we have nothing but positive things to say! He answers our questions patiently and relates well to our daughter (he has a young daughter also); he always calls back relatively quickly with any concerns and questions we have! Seems to have a genuine care for his profession unlike some other physicians who seem to be just counting the days to retirement. First rate! read more

Dr. Wan is a fantastic pediatrician. His friendly and open demeanor puts both anxious kids and nervous parents at ease. We followed Dr. Wan from his previous group practice and haven't regretted our decision. He takes his time to answer all of our questions and thoroughly explains the course of treatments. He isn't one to eagerly push meds when it's not needed but has on occasion prescribed antibiotics when the illness required it. Overall, Dr. Wan is one of the best pediatrician we've had (we've seen 4-5 doctors at the group practice we've previously used). read more

Doctor wan is amazing! As a new parent, I was so nervous, and doctor wan is always there for me. He answers all my questions clearly and patiently without any judgement. He visited us daily at the newborn unit right after birth. And when my 3 weeks old had an infection, he made sure that he got a proper care and checked in with us consistently. It shows that he is caring and knowledgable. I am so happy we found doctor wan! read more

We chose Dr. Wan as our pediatrician for our newborn after careful consideration and research. My OB had a list of doctors in the area, and he was one of them. After corresponding with other pediatricians in SF, Dr. Wan seemed the perfect fit. Not only were we able to interview him in person (not just a staff member) but he did not charge us as so many others do. From the day my daughter was born, Dr. Wan was at the hospital and everyday after that to give her checkups. Many pediatricians do not do this. He is detailed and very, very thorough. His office staff are very easy to communicate with and Dr. Wan will personally reply to emails should you have medical questions. He also tracks every visit on a tablet so all of your child's information and notes are digital. Our daughter is now 9 mos.and has been seeing Dr. Wan since birth. I have nothing but high praise for him and his office personnel. read more

We initially found Dr. Wan by searching near our home but from the moment we met with him during my pregnancy, we knew he would be a great doctor for our little boy. His office staff is great and we never wait more then a few minutes when we arrive. Highly recommend!! read more

Dr Wan is wonderful and his practice is fantastic. He's been my son's pediatrician for 9 months--since the very moment he was born--and we've had nothing but excellent experiences with him and his staff. He is warm, funny, kind and SUPREMELY patient with my neverending new mom questions, and we always feel that he has all the time in the world for us, both during our visits and on the couple of occasions when we've needed to call him with out-of-hours worries. I really cannot recommend Dr Wan highly enough and my son loves him too--which is pretty impressive, considering he's the guy who sticks him with needles when he comes in for his shots! read more

Dr. Wan is a very patient and thorough doctor. Not once have I felt rushed during his visits with our children. Additionally, he is very open and not pushy about certain child rearing practices, such as bed sharing/co-sleeping, extended breastfeeding, etc.. Other bonuses include a recently remodeled office, friendly staff, and ample parking in the parking structure or adjacent outdoor lots. There is also a Subway downstairs if you want to buy your children something to eat after the appointment. My only regret was not having him as my children's pediatrician earlier! read more

Dr. Wan's office is the best pediatric office I've had. I have been with 5 pediatrician between moves and relocations. His staff is extremely friendly and very professional. They are soft spoken, never rushes to a solution, and always greet us with a kind smile. All documents are electronical; it's super easy to pull up a file if you ever need a reference for school. Dr. Wan is super nice! He is very soft spoken too and never rushes to finish my appt. I always take both my kids to the office and he always ask about the health of both of them. The office is very new and super clean. Dr. Wan sometimes does the shots himself and is very gentle. I highly recommend this office! They are now cutting down new patience to prevent overbooking. I never see more than two families in the lobby and there's never a time I waited more than 10 minutes. Sad that we have to move again, I wish this office the best! read more

I'm sorry to write this review, we really wanted to like Dr. Wan. He has great staff, a good looking office, and a good location. He is a good option if your child is healthy. However, amongst other things, we were truly disappointed when early on he discouraged us from seeing a specialist. Our child suffered needlessly for 13 months until we finally saw a specialist and his issue was 95% better within 24 hours. A pediatrician cannot know everything and should not discourage parents from seeking other advice. The AAP recommends breastfeeding for AT LEAST one year, and to continue afterwards as long as mutually desired, Dr. Wan did not seem to encourage that. After bad advice and a few comments that did not make sense, we felt we could no longer trust what he said. Pros - Easy to get an appointment. Office staff is great and responds to calls quickly. Newer office. Parking usually available in garage. Great if your child is relatively healthy. Staff speaks languages besides English. Cons - Gives incorrect advice about breastfeeding. Discourages you from seeing specialists. After immunizations Dr. Wan puts the needles in the exam table cushion before disposing of properly. (pretty sure this is against FDA and JCAHO standards, not to mention unsanitary.) read more

My two kids have been seeing Dr. Wan now for a little over a year and we are so far very happy. When I interviewed him to see if we would be a good fit, I let him know why I was seeking to leave the pediatric office which was mainly all the nickel and dime charges for every bit of service. They would charge two separate office visits if we went to see them for more than one issue in one office visit and justify it by saying that they would have normally had to see my child in two separate visits for treatment. I also let him know that they would charge us to remove ear wax during annual checkups. He has been true to his word and never charged us extra for all these little extras. They are extremely receptive to taking care of minor problems via e-mail and they don't demand payment for it. My kids love the office staff as well as the Dr. Wan and Michelle, the nurse practitioner. We enjoy visits here. read more

We had our first baby last year and as new parents, we did our due diligence by researching a number of pediatricians. By far, Dr. Wan stood out from the rest. After the tour and meeting with him, we knew our baby would be in great hands. He was very caring and patient, and more importantly progressive in his style. The office staff was very easy to work with and super nice. The office is clean and nicely decorated. It was nice that they didn't overbook appointments -- we never felt rushed or waited for very long. It was always a pleasant experience. read more

Dr. Wan was very patient and caring. You can tell that he has passion for what he does.