OCEG has been a great experience for me from start to finish. From the front desk to imaging, the…read moreexam, and finally selecting glasses, the entire staff is friendly, professional, and efficient. I've seen both Dr. Duong and Dr. Lang, and they are knowledgeable, caring, and easy to talk to. Special shoutout to Felipe, who has helped me with glasses, custom sunglasses, and even repairs--his knowledge and skill really stand out. Highly recommend.

Awesome service, incredible, super-friendly, and experienced staff! They actually answer their…read morephone, return calls promptly, and getting my frames and lenses takes only about 2 weeks. Great warranty service too.

Short Story: Dr. Yang is the best optometrist in the bay area!…read more Long Story: I have been seeing Dr. Yang for over 15 years and have followed him from Foothill Optometric Group to here! Dr. Yang definitely takes the time to understand your needs and goes above and beyond to make sure your eyes are healthy. In addition, he explains every step of the exam in advance, so you don't get nervous and knows what do expect. In addition, he makes extensive notes in your file and reviews them before your appointment. Therefore when you come in he is already up to speed about your condition and can make recommendations easily. Lastly, Dr. Yang is also quite knowledgeable about insurance so you already get an idea of the payment before you go to the front desk to check out. I'd say the front desk is quite knowledgeable and friendly. Though the wait times can be long. In addition, there is staff there to help you try on glasses and to work with you and your insurance on costs. In my experiences I would definitely say the staff are good but they tend to give estimates that have all the bells and whistles which might not be necessary. Then it takes some time for them to give you a revised estimate on what exactly you want to get instead. Verdict: I'll be going back for my annual visit soon!

This is my first visit at this family optometry in San Ramon . Our family optometrist Dr. Yang has…read moremoved to this practice . The front counter ladies ( 3 ladies ) are cheerful and helpful. They check in the health insurance and show us to sit down and wait . They have many stations for the staff to help you fit in the new frame . I am impressed with their wide selection on brands and many styles within the same brand. Please take a look at my photos . All of my family members have been here for their new prescriptions . I will be the next one to get new glasses .

I've had nothing but great experiences at Iron Horse Optometric Group. The doctors and staff are…read moreconsistently kind, caring, and knowledgeable, which makes every visit feel comfortable and reassuring. A HUGE shoutout to Macey for helping me choose my new frames! She was incredibly patient, so lovely to work with, and really took the time to understand what I wanted. She helped me find frames that are not only super cute but also feel perfectly tailored to me. Highly recommend!

Went for an eye exam. Added all the extra screenings to check overall eye health. I saw Dr. Erika…read morePark. The overall exam was good, efficient. The office itself has limited eyeglass/sunglass frames to pick from. Once my exam was complete, I reviewed my prescriptions. My eyeglass prescription only included my sphere. It did not include the cyc, axis, near add, int add, h prism, or v prism. I assume these aren't needed? I browsed their inventory and compared options I liked in store to online pricing. Online pricing was a better option for my preferences (as expected). Nonetheless, a decent place for exams.

The front desk staff needs a lot of improvement. First they called me to tell me my copay was $160,…read moreI called VSP, and they told me no, it is $10. Then they called me back and set up appointment for Friday morning, then they called to say, no, it was a mistake and they were looking at Thursday schedule and they only have PM appointment. I went there and after waiting around for a while it turned out my name was not entered in the system to let them know I was there. I was kept waiting for 45 minutes for pupil dilation and my appointment took at least one hour 15 minutes. I hope they improve the front desk and scheduling.

We have known Dr. Neves and Dr. Delayney for a long time. My mother was a patient of Dr. Neves way…read morebefore he opened the office in San Ramon. When Dr. Neves and Dr. Delaney opened San Ramon office we switched (my ex, 3 kids, and myself) and became regular patients of Dr. Delaney. Both doctors are great. That is the only reason we still go there. That being said, the front office staff is very rude. They don't know how to treat their customers. Be polite and little more respectful. Otherwise, people will stop going to your business. There are always other options.

I'm so thankful that I decided to have my eyes checked at Optical Illusion. Every employee I…read moreinteracted with was courteous, welcoming, and accommodating. I walked in without an appointment, and Janae was able to schedule me for a same-day appointment just two hours later. She clearly explained everything I needed to know and made the entire process easy and stress-free. After my eye exam with Dr. William To, I was unsure whether I should get prescription glasses, sunglasses, or regular glasses. Janae took the time to patiently explain my options, and by the end, I felt 100% confident in my decision.I really appreciated her patience and guidance. A special thank you to Dr. William To for taking the time to thoroughly explain my eye exam results. He showed genuine care, answered all of my questions, and gave me different options instead of simply telling me what to do. That level of personalized care is something I don't often experience, and it made a lasting impression. Thank you to the entire team for such an outstanding experience. I will definitely be coming back next year and highly recommend Optical Illusion to anyone looking for exceptional eye care!

I ordered glasses from them on a Saturday afternoon. Later that night I realized I wanted a larger…read morelens size for comfort and called the next morning to make the change. These are $500 lenses that I will have to live with for years, so comfort matters. They told me the lab had already started making the lenses and the order could not be changed, this was less than 24 hours, maybe they move too fast and should consider a 24 hour time gap to allow to customer changes, which probably happens many times. They did offer to cancel the order and gave me a full refund, which I appreciate, and the representative was knowledgeable and helped me pick the right type of lenses. This is why I gave them 3 stars instead of 1. What I do not understand is why they refused to place a new order for the corrected lens size when I was ready to reorder immediately. Instead, they simply cancelled the order and sent me on my way. In other words, they would rather lose the sale than work with a customer who is trying to correct something reasonable less than 24 hours after placing a $500 order. That kind of inflexibility is not what I expect from a business that claims to provide personalized optical service. I will never go to them again.

Dr Fletcher is an awesome doctor, but the front office staff is pathetic. The new front office lady…read morewith black hair is rude on every visit. Earlier it was Vicky who was rude and now this newly hired black haired lady. She makes the whole visit unpleasant. She is frustrated all the time, clearly she doesn't enjoy her work at SROG. Losing customers because of front office stuff like her

I feel well taken care of by Dr. Thames and his staff. They are friendly and prompt. Dr. Thames…read moretakes care of my whole person not just my eyes.

Dr. Boghossian is The best eye doctor. I had weird severe dry eye issues and wanted lasik. He did…read morenot rush me and made me wait almost a year to fix my issue before allowing me to do PRK. After my surgery, he was available on call. He is very thorough in all that he does. His calm demeanor is also helpful esp during and after surgery!

Great eye doctor! Dr. Boghossian is thorough in answering questions or advice for eyes and very…read moreknowledgeable. He and his staff are very professional and nice. Very appreciative to have such a great eye doctor.

Professional and personable, the best quality care. Have referred friends and we all agree it's the…read morebest optometry office in the area.

Everyone is extremely helpful and knowledgeable. My…read moreprescription glasses always spot on! Easily a "SIX" star experience!!!!

Dr. Fletcher Thames and staff are outstanding. My exams are always thorough with great attention to…read moredetail. Dr. Thames always takes the time to explain the results of my exam. He is a great teacher. The staff is so courteous and so easy to work with. The selection of frames are always the latest fashion, but the traditional frames are still in inventory and available too. I highly recommend this office for all your care and eye wear needs.

It was easy to schedule my appointment on relatively short notice. Appointment was efficient,…read morevirtually no waiting, and everyone I met with from reception to Dr Chan was friendly. Will return next year.

I've been a loyal customer for years now, and the entire team at 20/20 Optometry have always…read moreimpressed me. The front desk is very friendly and welcoming. My visit with Dr Na was outstanding from start to finish. Dr Na was incredibly thorough and very patient. He explained each step about my cataract surgery and my eye examine that followed. Dr Na did it in a way that was easy to understand and making sure all my concerns were addressed. I had also mention to him about my swollen eye lids which I had asked another doctor before with no avail ...but Dr Na took the time to ask me questions and made sure I understood my options. I left feeling confident and informed about my eye health. I truly appreciate the personalized attention and highly recommend this office to anyone looking for exceptional eye care !! Thank you Dr Na for being one of the best optometrist around !!!

This is not a review about the Dr. This is a review about their practice and the 2 staffs who work…read morethere. I will never return despite Dr seemed very knowledgeable and reliable. I went for contact lens prescription and I told my husband to go somewhere else in San Ramon. 1. They will charge you $25 putting on and off lens practice fee. NOT AN OPTION (Confirmed with staff). My husband didn't need to pay for this at a different place in San Ramon. 2. You wont be able to get your lens prescription for a week until you do the trail for a week. My husband got it the day of. 3.You should ask if you can get prescription for the brand you want ahead. I was given "My day" without letting me know. I was okay because I had no preference but it was concerning they didn't tell me. My husband's place asked him what brand he want. 4.If you want gas perm lens, look elsewhere.This place will cost me $300-$400 per staff if she did her job to really looking into it vs other 3 places will charge only around $120 (I called my previous optometry in Castro Valley) 5. Unprofessional staff. Two ladies except the front lady had attitude, didn't seem professional at all. Every thing was pretty sloppy job and attitude. Even with a smile on her face, she seemed not enjoying her job. Very sloppy. From how she taught during practice, didn't look like she was seriously looking up my patient cost for gas lens (because there is such a huge difference in cost compare to other 3 places), giving only 5 days trail when she have to give 7 days, I asked for the glass prescription and she didn't send me when she said she will, etc. Also when I asked again about the practice not being an option, one of the lady at the desk said something like "tell your husband, You don't want me to see??" laughing. Thought that was very insulting and disrespectful. Ive been using glass, soft contact and hard contact lens for over 30 years. Got prescription from other places almost every year. I moved to San Ramon. This is the worst place Ive been. Dr Na was great. Very unfortunate.