Dr. Tom has been my optometrist for many years. As he opened his various offices, I've followed him because of his knowledge, experience, attention to patient needs and desire to make sure I was completely satisfied with his services--obviously I was. He takes the time to explain what to expect from the new lenses or procedures. His staff are at the top of their game. They walk you through the office's extensive collection of frames with no pressure to buy. They are there to help and explain what is best for you. What is great is they take care of you right away with little waiting. They are always pleasant and attentive to your needs. read more

Dr. Tom and his staff are the best. They are very welcoming and genuinely great people who treat you like family. I highly recommend them.

After being challenged with "dry eyes" for a number of years, I'm pleased to share having had successful treatments to finally achieve freedom from this burdensome eye condition. Dr Tom and his staff at Danville Optometric Group are fabulous and very knowledgeable. I highly recommend them. read more

Dr. Tom is warm, highly knowledgeable and the best eye dr I've been to in my long life. He recognizes problems and dispenses treatment with care. His staff is friendly and knows their jobs!! They go above when it comes to taking care of you. Their patient help with finding the right frames for you in a gorgeous office full of them is so welcome. The designer selection is so great and varied, I had a hard time choosing just one! I'm so glad I found Dr. Tom! read more

Dr Tom is charismatic, friendly and upbeat, he is also generally running very late and has no respect for your time. My children and I have waited up to 50 minutes to be seen for appointments (and on more than one occasion), we also had the unfortunate experience of showing up for an appointment only to find the front office staff locking up the doors to be told that we wouldn't be seen as Dr Tom was dealing with an emergency. I get it that emergencies happen, but why didn't anyone have the courtesy to call me. I'd taken time off, and taken my child out of school. If we'd have turned up just a minute later, we'd have been left to stand around waiting with no information about what was going on. The office staff lady who sent me away that day, also promised to call me to reschedule, but never did. Dr Tom prescribed OrthoK lenses for one of my children, who had a horrible reaction to them. Dr Tom assured me it was merely seasonal/environmental allergies, and we returned week after week for eye drop treatments and follow up checks which literally cost hundreds and hundreds of dollars. My child was allergic to the lenses themselves, he simply could not tolerate them. He's now wearing different lenses with no adverse reactions. Lastly, after these experiences, I want to go elsewhere. The practice will not release my children's prior records to the new practice. In addition, I've requested this information for a neurologist appointment. They have sent me a release form stating they will charge me a minimum of $50 for the records. Personally, I believe this is unethical. I, nor my children will be returning to this business. I truly hope Dr Tom sees this review and is able to make some changes. Being on time, (or a lot less late) having respectful front staff who follow up on their promises, and not charging upwards of $50 for releases of information (which is in fact illegal) seem to be good business sense. read more

Danville Optometric Group - Charging for records release - Optometrists Near Me - Danville, California

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We have been patients of Dr.Tom for about 4 years now! The office is very accommodating and efficiently managed. We love that Dr.Tom always takes time to explain our treatment plans, setting us with realistic expectation all along. They have the latest technology for running diagnostics and a wide selection of frames! read more

Danville Optometric is outstanding in so many ways! First, I'd like to compliment Liz for her extraordinary help and support. She's an expert on various frames and looks offered there. Personally speaking, I appreciate getting feedback as I try on frames. Beyond that, she asked what I was looking for and she quickly came back with items to try on. Danville Optometric has an incredible inventory with tons of options. The store is laid out in a beautiful way which makes it comfortable to shop. If I won the lotto, I'd go back and buy 10 pairs! As it is, I'm extremely happy with my Chanel frames with tinted progressive lenses! I'll be back. I highly recommend Danville Optometric Group!! Thank you. read more

Doctor Tom is truly exceptional! He has been amazing in helping my daughter with her vision, and his care has made a world of difference. His office uses the latest technology, which gives me so much confidence that my kids are getting the best care possible. The entire staff is friendly, professional, and always ready to help with anything we need. All three of my kids have been treated by Dr. Tom, and every experience has been outstanding. I couldn't ask for a better optometrist--highly recommend! read more

We found Dr. Tom by searching Yelp. The parking is ample and free in the plaza parking lot. As you walk in, the store is clean, and you are greeted by the friendly staff. One of the staff members used to be a caretaker of one of our kids when she was attending Fountainhead for daycare. We felt comfortable. We were very happy with how they were able to examine our eyes and teach us about different types of glasses. I like that they are open on the weekends and that customers will fly from other states just to see Dr. Tom. He is very funny and very knowledgeable. He also has a wide range of high end designer frame selection to choose from and order. read more

Our family has been a client for years. Fantastic service! Dr Tom and the staff has always gone above and beyond for us. Extremely knowledgeable and friendly staff. Even in emergency situations, they have always managed to squeeze us in. That type of service is hard to come by these days. Highly recommend Danville Optometric Group. read more

From my initial call into this office, Ashley has been so helpful and informative that I immediately knew I had found the right eye care for my family. Not to mention the rest of the staff and amazing doctor as well;) read more

Dr. Tom is very thorough and takes the time to explain things in patient friendly language. He definitely has your best interest at heart!

The ladies here are so nice and have great customer service. They know how to find the right frames for your face shape. The optometrist is very informative and he has great energy. I'm recommending this place to everyone I know. read more

Extremely slow place, no sense of help from anyone in there. Very unprofessional service, felt like a mistake.

Simply put, Dr. Tom and the Danville Optometric Eye Clinic are the best. They provide excellent knowledge, customer service and experience and are passionate about what they do. Everyone always has a smile on their face. Even though I moved, I still travel to Danville Optometric Eye Clinic for their expertise and professionalism. My husband has Keratoconus and has always had a lot of issues with his vision and eyes in general. I introduced him to Dr. Tom and within a few visits, he was able to get his contacts and glasses prescription way better than his prior optometrist. We are beyond happy with our experience and would definitely recommend Dr. Tom to all of our friends and family. read more

As a person with Keratoconus I highly recommend seeing Dr Tom since he has a lot of knowledge and experience with it. He was able to get my vision correct for contacts and glasses in a minimal amount of visits. I've gotten the best vision I ever had in over 5 yrs after seeing him when I thought it couldn't get any better. Staff is also super friendly! read more

Amazing, comfortable place to get your vision analyzed and assisted. Dr Tom is very patient friendly and knowledgeable. Liz did a great job helping me order glasses and contacts for the second year in a row. I highly recommend Danville Optometrics. read more

Everything! Dr Tom is wonderful--so knowledgeable, so friendly and thorough. The staff is great as well. I highly recommend!!

The staff is freaking wonderful. My husband went there and I got a consult quickly and efficiently and. The staff knew my name and remembered me every time I came in as well as the doctor. Dr. Tom is great I would 100% recommend coming here for your eye health. they even treated my daughter who is 19 months and Dr. Tom and their staff were really wonderful and sweet with her and treat kids six months and older. I can't say enough good things about this place. read more

Dr. Greg & his team is very friendly, courteous, & helpful. We appreciate that! Thank you, Dr. Greg & your team! read more

If I could give this business no stars I would Last year, I visited Danville Optometry in Danville, California, with my son, this office services Medi-Cal and additional commercial insurance (VSP and employer-based). Despite this, they improperly charged my debit card over $400 and billed more than $1,300 for services, without submitting claims to my insurance providers. We never received our glasses, and repeated requests for reimbursement were ignored. Due to the lack of proper vision correction, my son suffered an accident, resulting in a broken wrist. Efforts to resolve the issue, including contacting the office manager, filing a bank claim, and requesting intervention from my insurance providers, were unsuccessful. Records sent to Kaiser were also incomplete and rejected. This business demonstrated fraudulent practices and poor customer service. I urge an investigation to protect others from similar experiences. me read more

All new staff and Amazing new name brand frames. Dr. Gregory Tom, O.D. is an amazing optitometrist with 27 years experience. Family friendly as well. read more

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The doctor followed up with us and addressed our concerns. Overall the quality of service of good after talking directly to the doctor.

This team is amazing! My husband has an unexpected blur vision episode and Dr. Tom saved his eye! They received him with love and both of us feel like family. We loved them so much we decide to make them our new Optometrist. We live in Oakland and it's worth the drive! I'd also loved their huge selection of high end brands! read more

Dr Tom is a great doctor very knowledgeable. Staff is really sweet. Ashlee front desk is very helpful and sweet. Would recommend for all eye care ! Will be switching my whole family over . Great selection of glasses read more

Eye problem...sight getting worse. 12/2022. Yes, cataracts, not yet 20/40 of which is covered by my insurance. Prescribed glasses #1. The prescription was not working... went back 4 times. Changed the way the reader part was spread out #2, did not work. Sold me strong readers #3, did not work., Told him very difficult to see, dangerous to drive at night. 12/23 ... NOW I need cataract surgery, URGENTLY... according to Dr. Tom. He then prescribed glasses to get me through until my surgery #4. Suggested frames and all. I did minimum, same frame, since my prescription would be totally different once cataracts removed. Still cost $400.00. Wanted me to go to the 73 year old surgeon his mother used. No thank you. Bottom line, I went to Standford. Got tested. My vision was 20/80. Dr. Tom wants to sell glasses and new frames. Look him up in detail. He's enthusiastic, and happy.... doesn't mean he is doing the right thing for us. Do know, the staff is delightful and helpful. It's not the staff. It's Dr. Tom. read more

Dr. Tom is the best! Caring and thoughtful, he goes above and beyond for his patients! I highly recommend this place!

They charged me for an exam that was "never completed". Then tried to scam us out of over $500. Only when I pointed it out they declared it a "clerical error". Go somewhere else. I now have to pay out of pocket for another contact exam...one that will actually be completed. read more

Ordered Glasses from here and it took 4 weeks to get back from so called lab! Terrible customer service!! Called several times to check up on glasses and encountered No answer at all or spoke to very rude lady(I believe the manager). Will never do business here again or refer anyone here!! Beware read more

Dr. Gregory Tom took me in for an emergency eye appointment and performed a thorough exam. He has excellent bedside manners, is very knowledgeable and shows that he really cares about you. I felt very welcome in the space and feel very fortunate to have found this office so last minute. His front office staff was kind, courteous and helpful. I had a great experience from check in to check out. read more

Thank you Dr. Tom and his staff for an easy and comfortable experience each time we visit. He is very experienced and I really appreciate that he explains the details in simple terms. He attends to the optometry needs of all ages from young ones to seniors. The staff is expert in all different insurances and coverages, which is very helpful. There is nice selection of frames available too. read more

It had been a few years since my last eye exam and I was hoping to find a spot where my needs could be met without an outlay of the arm & leg charges over my insurance coverage. Then my insurance recommended a place close to home and a staff that made me feel at home! A real win-win. The process was outstanding from reception to meeting with Leo Lim the optician and then to Dr. Tom for the better or worse portion of the exam. Great news...it was definitely for the better. So recommendations? Absolutely. As a bonus you'll leave with a smile too. read more

Dr Tom and staff are great, providing professional service with state of the art equipment. I love how they are transparent with the cost of frames and services and always give you choices without the pressure to buy. Dr Tom is so friendly and truly cares for each patient. Office staff is always helpful and does their best to help accommodate appointments. He is one of the first in Danville to provide IPL and RF for dry eyes which also gets rid of wrinkles and sun spots! Wouldn't trust my eyes with any other place. read more

I cannot speak highly enough of Dr. Tom and his wonderful staff. Dr. Tom has a gift of explaining complex medical concepts in simple terms. He is incredibly experienced and knowledgeable, and his myopia management therapy is a game changer. After a few weeks following Dr. Tom's directions, my son no longer needs to wear corrective glasses! The staff is equally impressive -- friendly, welcoming, patient and knowledgeable. From the front desk to the opticians (Leo is amazing) to the frame specialists (Tammi is wonderful) -- they are all a cut above. Danville Optometric is the optometry center for all my family members, and we are blessed to have found them. read more

I recently had the pleasure of being under the care of Dr. Gregory Tom, an ophthalmologist who specializes in keratoconus here at Danville Optometric Group. From the moment I walked into his office, I knew I was in the right hands. Dr. Tom performed a scleral lens fitting for me, and his attention to detail and thoroughness was simply astounding. Having previously received specialized care for my eye condition at the Mayo Clinic in Rochester, Minnesota, a specialized clinic in Minneapolis, and another in Denver, Colorado I can confidently say that Dr. Tom's care surpassed that of all by significant margin. His approach to my condition was prompt and specific to my way of living. I am incredibly grateful for the exceptional care I received from Dr. Tom. Without any reservations, I recommend his expertise to anyone suffering from keratoconus who would lie a second opinion to surgery, scleral lenses, or fine-tuned glasses. I haven't done this, but if I ever move out of state, I'll seriously consider flying in for an appointment. Dr. Tom has helped me navigate to having the best vision of my adult life. short of life-changing. I am confident that anyone who chooses Dr. Tom for their keratoconus care will experience the same exceptional treatment and results that I have. Further the whole office staff and lens fitters were incredible. Thank you Leo for your time choosing lenses appreciate Danville Optotmetric Group!!! read more

I always come here, the atmosphere is amazing, the staff is always friendly and professional. Dr. Thom knows his business I've always had great service with him. He makes sure all aspects of my eye exams are addressed. He takes his time and listen carefully to my concerns. I would definitely recommend Danville Optometric Eye Clinc to anyone that wants the best in eye care. They have all new technical equipments and carry many exclusive name brands in eyewear. read more

The folks at Danville Optometric are quite simply the best. Dr. Tom and his staff are both knowledgeable and always willing to go the extra mile. Best of all they always make me feel like I am part of the family. Would highly recommend them to anyone!! read more

I received a call from Dr. Tom on 11/7 apologizing for the issues I had with his staff. Dr. Tom truly wanted to know all of the issues I had with his staff so he could address it personally. His phone call to me was appreciated and his true concern about the issues was very professional in wanting to maker things better. Kudos to you Dr. Tom. read more

Danville Optometric Eye Clinic provides cutting edge service! They are always at the forefront of medical technology, allowing them to care for their patients so they have the best eye health possible. I suffer from dry eyes and allergies and Dr. Tom brought in two new pieces of equipment (OptiLight) that have improved my eye health dramatically. I couldn't ask for a more caring, professional doctor and staff. Thank you Dr. Tom, you are amazing!!! read more

Dr. Tom is an excellent optometrist. I moved here from the East Coast and I delayed going to a specialist, my eyes were really bothering me. He knew exactly what was wrong and I've been having the sound therapy for dry eyes. They feel so much better. Also, the choice of frames are amazing! Dr. Tom is amazing and so is the staff. read more