Deceptive, inaccessible & Scam company. Timeline of services: Never hire this company as it is deceptive trade practices with customers and operates in a highly shaddy and directly inaccessible manner. The following text will show you that very clearly: January 17, 2024. - The heat in the house suddenly stopped working, in the afternoon at 1392 Sandhurst Dr W, Roseville, MN 55113. - I called the company for one hour service, and tech Jeff Hrdilchka arrived and looked at the heating system. After diagnostics, he told us that he found the high limit switch tripped and heat stopped working. He said he bypassed the switch and put on the heat temporarily. He further said that he will order the switch and most likely it will be installed tomorrow, January 18. We paid the full fee, for the part work done. - We fell for the company gimmick and enrolled in the club membership for best and efficient services, and paid money by credit card. Interestingly, the club form has no fee mentioned and has no email contact info. January 22, 2024. - No show and no updates on the switch until this day. So I called the company and the person looked in the system, and found that no switch had been ordered and there were no updates. She told me that she will have the manager call me. - Nothing happened. January 23, 2024. - Received a call with no updates, or reasons for delay, or even a courtesy apology. - Instead, now the company wanted to send another tech to diagnose the heating system and charge an additional $69.00. I scheduled it for January 25. - I received 2 calls just to confirm the appointment and nothing else. January 25, 2024. - the tech Erin arrived and told us that she will look again at the heating problem because the earlier tech Jeff was "new" and is "on leave." She said she wanted to find the "root of the problem," but never mentioned about the switch or about a 5 days delay. - Expectedly, after the diagnosis, she found "a lot of problems." Obviously, the furnace is quite old and she handed us the estimates for about $ 3600.00. Trying to be "so nice", she said she can get me a new furnace for about the same amount and can have the sales person come here "quickly," in a couple hours. - While leaving she said "oh by the way, due to a danger and her licensing requirement," she has to shut the heat indicating that we can turn it on after she leaves. She also "waived" the diagnostic fee. - Shortly after, Ben Jass arrived and after looking around, gave us the three estimates for the new furnace: $ 5096, $ 6125 and $ 7647. He was eager to know how soon we can have it installed and we said we will consider it in a day or so. He also declined to turn the heat on, upon being requested. - We turned the heat on but it did not work and the temperature kept going down and home started to get really chilly. - We were scrambling to call Erin, but conveniently, her phone was nowhere on any of the paperwork prepared by her. - We called Ben, the sales person, and he expressed his inability to do anything and talked to Erin who said the same thing. - We found out later on that the heat won't turn because "someone [Erin] left a wire unconnected" and after connecting the wire the heat was turned on. - I told Ben that how can we trust the company for thousands of dollars in this scenario, and hence won't be reviewing his sale offers. He quipped "that is ok." In these circumstances, I request the company to refund all the amount it has received from us promptly, because of deficient services and deceptive practices. Otherwise, we will be forced to report all this to appropriate legal institutions, BBB, and social media. And I will wait for no delay in acknowledgement from the person in the company in charge of dealing with such deficient services and deceptive practices. gurdhyan singh [Subsequent to that, they still shamelessly keep calling and texting to make appointments, and have not responded directly at all to my messages for full refund or refunded my money.] gurdhyan singh read more

A few years ago I hired Benjamin Franklin Plumbing to install a dryer. They came out, got it installed quickly and everything seemed great. Until about a year later I started noticing a faint gas smell on my clothes. I called the gas company to come out and check things out and they found the gas connection to my dryer was loose and slowly leaking gas. -1 point for Benjamin, but I didn't bother with a review because things happen and who knows if it somehow worked it's way loose. Then a few years later I have a vent cleaner out to clean the vent and you know what he tells me? The dang vent isn't even connected to the outside! All this lint has been collecting in my ceiling all this time. Can anyone say FIRE HAZARD? Then said vent cleaner started laughing at the electrical tape that Benjamin used on the dryer vent. When I told him it was Benjamin Franklin that installed it he said "not surprised - they have a horrible reputation." So basically... Ben tried to gas me And then start my house on fire Lucky I'm still here read more

Great service. Mike Watson fixed our hot water heater. He was friendly and efficient. I highly recommend.

I called on a Saturday September 5th, Labor Day Weekend, because our water heater was leaking and flooding our basement. We were able to turn off the water and gas going to the tank and clean up our floor, but we couldn't identify the problem. They were able to schedule me on Sunday and Jon W came out right away on Sunday morning. He was able to pinpoint the problem right away. Unfortunately, it was not repairable. Jon went back to the shop and came back with a new water heater. He got the new one installed and the old one removed in a very reasonable amount of time. Jon was very cheerful and friendly and didn't make us feel bad about having him out on a holiday weekend. We did not have to pay an outrageous fee for emergency/after hours service and the service was outstanding. I've used this company before and it's always been very good, but this time it was outstanding. I would recommend this company, and this technician in particular, to anyone. read more

I had a clogged sink and it was far enough down the line I couldnt get to it with my 25ft auger. Guy had it done in 10 min. Awesome. What wasnt awesome was the 250 he charged to do it. I called other companies after (stupid I know) to see what they charge and it was 125 to 150. Half as much. Dont use them, way to expensive. Roto rooter will charge you half. Or better yet. Rent an electric one for 40 bucks. read more

I called Benjamin Franklin Plumbing in Hastings, MN and they immediately set up an appointment. Jon W. called me with an arrival time and was here as scheduled. He did a thorough diagnostic, explaining how he would repair my concerns as well as other things that I should look for. He wasn't pushy in this but spoke from his experience as a plumber. He did good work, reminded me of coupons available on their website and was a nice person whom I welcomed in my house. I will turn to Benjamin Franklin for future plumbing needs as well as their other areas for home repair. read more

Just to let you know, their are many more plumbers on the internet. I Worked for Benjamin Franklin plumbing out of hastings mn. And I worked for Jeff Rahn. All I can say is Unethical. Look around if you know what I mean. read more

The Appt. was set the day I spoke with a customer service rep. She said I was on standby but with in a few hours Eric arrived. Eric was kind, friendly, speedy and knowledgeable and he didn't mind my cat being nosey. I highly recommend Benjamin Franklin. It was very affordable too. read more

One of the looting service, I was vip member with them 3 years, one time to replace toilet flush Pipe to replace they were asking 250 and I did myself with $5. Today I called them to replace existing water softner with new one and they gave me the quote of 1250, and I am replacing this with other guy with just $150. I don't know how people are hiring them. Only good feed back is they are always on time read more

I had a sink installed and a leak in a pipe fixed. $860. Way to expensive. After the plumber left the drain in the sink was leaking. He came right back and fixed it. The faucet was not forking correctly. Called back the next day and they wanted another $125. The plumber took the directions that came with the sink, so I did not know how to fix it. Called a local handyman that came and said he did not hook the faucet cable up right. Never ever call Ben Plumbing . I will make it my mission that they get no buisness in this area again. read more

First time reviewer, but this poor service forced my hand. Family is a long time customer of their service plans, however turns out that they can't fix a leaky faucet over four separate visits over a two month period. Finally had to asked them for a referral for a real plumber to fix their mistake, only then were they able to fix the problem. Their technicians then accused us of trying to get the repair for free, we told them no, we will gladly pay, if the faucet is repaired. We do not approve of argumentative employees who take out their anger on the customers just because they have to return to fix a repair. read more

We asked for Jon to do the plumbing work because he provided such a complete solution to a problem that led us to call Benjamin Franklin several months ago. The service rep Laura got Jon to our house within a few days of our request, and Jon delivered another stellar job. We will call on them again whenever we encounter a problem that requires skills beyond my DYI capabilities. read more