Vinny came by and fixed our leaking shower in a little under 3 hours. He was very nice and did excellent work. It's a bit pricy, but I'll pay for quality work. read more

Very disappointed with my experience with Benjamin Franklin Plumbing. They initially went to the wrong house and apparently pumped the neighbor's septic before finally making it to my property. Once there, they dug multiple holes in my yard trying to locate the septic tank and still couldn't find it. I was then told I had a cast iron septic line with a sagging section going to the tank and was quoted over $30,000 to replace it. The estimate literally included removing "failed cast iron pipe." It's a 1980's home so obviously its ABS not cast iron which you can even see inside the house. For perspective, I've had entire septic systems installed for much less (15k-25k for engineered systems) than what they wanted to charge just for the line. Obviously they thought they could take advantage or me, so I called Drainage Experts for a second opinion. They immediately found the septic tank, confirmed to me the line is actually ABS (not cast iron), and said the massive repair Benjamin Franklin recommended was not necessary. They said at most there may eventually be a much smaller repair (which they quoted at $2,000) but the sag in the line was probably there since the original install. Benjamin Franklin also told me twice they would refund the $175 diagnostic charge, but never did. Then after Amex reversed the charge, they disputed the reversal anyway. Strongly recommend getting a second opinion before approving any major work from this company. Definitely keep away those that aren't familiar with septic work and the elderly as they seem to act like they work on bonuses or commission and clearly exaggerate work that needs to be done. read more

Benjamin Franklin Plumbing - The stratospheric quote. That premium gravel must be hand polished. - Plumbing Near Me - Andover, Connecticut

They came on time ( same day service). They did a very good job Very pleasant. I would definitely recommend them read more

I will say that the technicians are nice and make you feel you are their main concern, until you cancel their service. At which point they are sure they get their pound of flesh. Additionally, they request your signature and don't give an itemized invoice. I have never had never encountered such poor customer service or respect. I had used them for a previous issue and was satisfied. Unfortunately, I cannot say the same for my latest encounter. I spent more time trying to get a partial reimbursement than they spent on coming up with​ a figure for the work to be done, then had to ask for an invoice. The invoice was basically blank. I never received an invoice for the initial service they performed. read more

The representative for Benjamin Franklin plumbers was very friendly and had a very professional attitude. However, I was looking to install a gas shut off valve behind my clothes dryer and he quoted me a price of $588 to put on a piece that's Home Depot sells for about $20. He also told me that he called my town hall and asked them whether I would need a permit, which he told me that they informed him that I didn't. I found that odd because it was MLK day and all government agencies including town halls are closed. Nevertheless, the dryer that I am installing in cost is not much more than the price of that shut off valve and his labor. I think it would be prudent to get more estimates before committing to anyone. By the way, I had the job done for a fraction of the cost by a licensed plumber. Moral of the story is look around. read more

Extremely overpriced. Initial quote was reduced $1800 when I questioned why it was so high. Even at this lower price I was able to get quality work for less than half of the revised estimate. Be sure to get other estimates. read more

Requested assessment for dripping of brand new toilet insulation that was dripping upstairs to downstairs. Office stated $79 assessment fee, then was quoted a price. Work done and I paid in full. They left and gave their 2 year guarantee for the job. 5 minutes later started dripping, they came right back and asked for $730 more dollars to fix it this time. So much for satisfaction. Then they restated what they were there for and it wasn't what I asked for. Big boss Wolf offered $50 off. Never again! read more

Extremely overpriced promised work never completed after waiting 4months. Loan taken out 4months ago to complete project that they received and was told this morning that was the price of the work that they did . $36000. I could have plumbed my whole house for 1/3 of that. Had a new plumbing problem arise and they were going to charge an additional $800 to fix. When I talked to the manager they did end up fix it for me. I asked for an itemized list of the work that has been done for the original $36000 because I told them I have pictures of what was done. I'm waiting for the list. I will update review later read more

Benjamin Franklin Plumbing - This is supposed to be $800. Small pin size leak - Plumbing Near Me - Andover, Connecticut

Do no use this company. They drained my water heater without turning off the electric during a routine free inspection included in their service plan and broke the heating elements in the heater and would not fix for free. The technician lied and told the manager they did turn off the electrical. Our septic pump also failed only 6 months after they installed it. This company is over priced and not trust worthy. The techs seem friendly and they are very punctual and available however not quality. Rip off. heir service plan is not worth the discount. read more

Brian did a good job on the work, but not having any knowledge of how they charge really hurt. $1,285.00 to install a t-pipe fitting and run a line to my fridge cost me more than my fridge. I was told that was the average for that kind of job, then it seems like I must be in the wrong line of work. The parts were less than $100.00 and 4 hours on site (includes an hour of getting the parts need) does not seem to add up in any way for any reasonable person. I was told they could not give me an itemized invoice, and in my opinion that just seems like having something to hide. The Plumber, Brian was a nice guy, the company must have these practices so they can rip off the uninformed, either way could not give less than a one for my review unfortunately. I would recommend getting someone local to do the work for you, in my opinion complete rip off. read more

They have not refunded me my 3,500 dollars they owe me. I have been calling them for a month. They never callback.

hi my name is susie croteau im in ellington ct nick the plumber came to my home early and on time POLITE KIND HONEST HELPED ME DESIDE HOW to handle my garbage disposal leak he replaced it with new plumbing and finally no more crappy garbage disposal i AM REQUESTING HIM TO BE MY plummer when im in trouble and so stressed thanku nick you gave me PEACE OF MIND thanku susie read more

called Ben Franklin plumbing after having a carbon monoxide leak. After having the boiler cleaned and chimney sweep I still had a leak. Eversouce recommended replacing gaskets. I called Ben Franklin for that and they sent Vinny out to my house. After looking at the boiler he told me it needed a cleaning. Which was done 3 days prior. Once I told him that he went back down and had to do a diagnosis for 399.00 to determine i needed gaskets( which is what I called for). After replacing the gaskets he told me I still had a carbon monoxide leak and the boiler was cracked and needed to be replaced. They made me an appointment for the next day to sell me a new one. When vinny left I checked the bolts on the burner gasket and they were fairly loose. I tightened them up and called eversouce back and they said the carbon monoxide level had gone down drastically. They thought the top gasket wasn't seated properly. The next day I opened up the chamber and the gasket fell off completely. There were pieces of the old gasket still stuck to the boiler as well as debries. I cleaned it correctly myself went and purchased another gasket and put it on correctly and called eversouce back. There was no carbon monoxide leak at all now. So to summarize I paid over $900.00 for Vinny to come out do a job incorrectly and try to sell me a new boiler..when all that needed to be done was a gasket correctly. Over a month now and I still have no carbon monoxide leak. When I called Ben Franklin they offered me 100 back. That's worst customer service I have ever had. I wouldn't recommend this company to my worst enemy. Go with a small local place over these money grabbing armatures. ( I am not licensed for any plumbing by the way, they are!!) read more

Charged $608 to put a shark bite fitting on a leaking water line. took 15 minutes to fix. Had already charge $99 for an emergency visit. the whole bill minus a $30 dollar senior discount came to $676. ridiculous, plus when I asked for a detailed bill to see what the labor for 15 min was they said they don't bill that way. Only by the job. Would never use this company or recommend them to anyone. read more

Had them out earlier in the week, and they show up early. They snaked the drain, charged $600, but took half off when I was going to have more work done. They quoted over $1600 for a pipe replace of less than 5ft. Claimed the snaking didn't work, and suggested an air vent replace because the spring might have went. Didn't offer that fix at the time, said they would throw it in for free when they came back to do the work. I had an appointment arrival window of 11-2, got no updates until I either called or they sent a text that the technician was on the way. Over an hour later did the tech show up with the excuse that he had to pick up parts from the supplier. When asked why those weren't already loaded into the truck in the morning, neither the tech, nor the manager I spoke with could give me a direct answer. The manager offered $200 off the quote, but I wasn't happy with that, and sent the tech away. I was even told over the phone by Sylvester that he knew they were one of the pricier plumbers out there, but wouldn't do anything else to offer. Sylvester even told me the tech showed up at 1:13, no, he showed up at 1:34 with uniform shirt unbuttoned and looking lost. I don't think he knew what he was talking about, a lot of Uhhhh and Uhmmms came out of his mouth. (Sylvester claimed he didn't know that detail, so either their dispatch or the tech lied). The tech also kept getting his numbers wrong when giving me quotes, and couldn't give me a full number, just an estimation. I called earlier in the day (about half an hour after the start of the "arrival window") to get an estimated arrival time, was told he was just finishing up and was only 20 minutes away that it would be about an hour. Two hours later with excuse after excuse. I expressed that if they knew about re-piping, why was he sent to a different job in the morning, or why didn't they send out a different tech to do the job. They couldn't answer that question either. I've used Ben Franklin Plumbing in the past, and I don't recommend or want to use them again. I went to go buy a replacement air vent, and NOTHING fits the piping. Did they install something that I can only use them to replace? If that's the case, that's a pretty asinine thing to do. Edit to add: had another plumber come out and the same work was going to cost me almost 60% off!! Gave me a couple other suggestions, and I went out and bought a $50 snake and in less than 5 minutes, not one, but two clogs were gone. I've been completely RIPPED OFF by this company read more

Brian showed up with a tablet, quoted me a price including parts and labor, would not separate, had me sign the tablet, completed the installation, insisted he had quoted a lower price and charged me $2800 for replacing a 50 gallon hot water heater. That works out to roughly $800 for parts and $2000 for five hours of labor. There's a joke about a guy who complains about his plumbing bill. Customer: "I'm a brain surgeon and I don't make that much an hour." Plumber:" Neither did I when I was a brain surgeon." read more

Disappointed in the service. Scammed thousands of dollars from my home insurance. Still waiting for the billing department to get back to me about discussing me getting out of a contract with them. It's been weeks. Wouldnt recommend. Salesman said i could get my deductable back from my payment . Pretty sure I wont see that even though they made an extra profit of 4000 dollars and change from over charging my insurance. Saying the job takes 2 days when it really was only a 1 day job. Even the worker on the job site that day said it was a one day job. ​ read more

Pipe busted on a Sunday. Young man named Ben showed up fast and fixed the issue with ease. Ben was polite and helpful and effective.

On May 11, 2022, Benjamin Franklin Plumbing of Andover came to my home to replace an outdoor broken spigot. I left so the technician could assess the situation, and came back to find him in my home taking pictures of my expansion tank and oil burner. He then asked where my hot water heater was. I asked why, I just need you to fix the outside spigot. He said he needed it for a safety profile of my home. It felt intrusive and made me extremely nervous. We finally went back outside and he said "$560 to take the board off (see photo) and then I can tell you how much to repair it". I was in shock. I said "I have to call my husband". So I did, and put him on speakerphone. The technician says "I don't know what I'm going to find when I remove the board, but I can remove the board for $360". $360 is still unreasonable, but I have to wonder why the price changed when a male was called. The entire situation was outrageous, so I paid the $87 for a service call (plus $9.95 that he called an environmental fee...for what?!) and sent him on his way. Needless to say, I will never use Benjamin Franklin Plumbing of Andover and if I could give them zero stars, I would. They should be embarrassed. read more

Benjamin Franklin Plumbing - Plumbing Near Me - Andover, Connecticut

My parents used Benjamin Franklin for numerous plumbing jobs on various properties. They come out quickly and are always very friendly and willing to help. All the extensive jobs were completed in a very reasonable amount of time and cleaned up when they were done. Highly recommend this company and will continue to use them in the future. read more

Theres a 3 hr window but you can pick a.m. or p.m. Ask for Nick or Robert (very experienced guys). Quality work. To date ive had: HVAC plumbing pipe replaced due to leak, kitchen sink drain & basket replaced (causing link under sink) and a new sump pump installed which came out nice (i had my electrician also place a dedicated plug for it too). Two young workers prior to Robert & Nick didnt seem experienced enough. One had a very exp'd supv oversee his sump pump install. The second missed the cheap drain & lack of putty in kitchen sink but they/BF, made it right...i demanded exp'd guy or gal and Robert arrived..restored my faith! You have option to pay monthly fee, 3 lvls of priority are then given you or not. I really like this business. read more

I had a flood of water coming from under my kitchen sink. Ken found the hole in my garbage disposal right off. A new garbage disposal installed and the problem went away. Professional and on time, they know what they are doing. read more

I'm a general contractor and this is by far the worst plumbing company I have worked with. I had my client call you guys for a basic shower stall install and you did anything but what I had asked when I was more than happy to make accommodations for you. You charged my client $15,000 for a shower stall that I saw for $2,000 and shouldnt have cost the client more than 5,000$ total. You cracked the frame when installing, mangled the bathroom door trim and didn't even level the base. I am absolutely appalled by how my client was completely taken advantage of for some shotty work. Will never recommend. read more

Twice we had a plumber come to our home for total cost of over $1000. We had a pit in the basement bathroom backing up into the toilet shower and tub as well as the area of the pump. The first occurrence was on Memorial Day weekend. Even though their website says they have service 24/7 we were told we had to wait to a business day because it was not considered an emergency "because there was an alternative bathroom in the house, even though there was Sewage backing up into the apartment. We wrote a review on the website and two hours later they found an appointment for the next day. We were told the first time it was the float and it was replaced for $900. A month later when it backed up, the second employee told us it was the toilet paper that we had been using for 18 years that never caused a problem, so we changed to single ply. The third time it backed up we caught it early, cleaned it up ourselves Unplugged and replugged it in and thought it would be OK. The fourth time we noted a humming sound and called them. They told us it sounded like the pump needed to be fixed and that would cost $2200 and maybe we need to reroute some pipes for an additional cost. We were able to schedule, our regular plumber, who was not initially available, he replaced the pump including the float for $1500. He also uncovered a pipe not reconnected appropriately on the second visit. We have now put out $2700 for an event that could've only cost $1500 and would'nt have had to clean up sewage four times! read more

Too bad it isn't possible to give them zero stars because that's what they deserve. I called them to come out and give me an estimate on replacing a couple feet of drain pipe under my kitchen sink and install a new garbage disposal. The tech initially quoted me a price of $2,400 for this simple work. When I laughed in his face he said, "Let me check with my supervisor" and went out to his car and came back with a price of $2,000. I again laughed at him and told him and told him to send me a quote. The next day I get a call from a sales rep informing me that the manager had approved an additional reduction of $400 if I decided to do the work right away. So, at the very least, they were ready to overcharge me $800 for a simple job. To say they are like used car salesmen would be a terrible insult to used car salesmen. The kings of the bait and switch. If you have them do work for you make sure they reduce the price at least three times but I would never have a company that willingly rips off customers like this ever do anything for me. Completely untrustworthy. read more

I have an 80 year old house. Needless to say, I need contractors almost on speed dial to work on a never ending list of things aging & falling apart in my house. This company is my "go to", this is a big problem call. I especially LOVE being in their membership program. For approximately $12 a month, emergency call out are not charged an emergency call out fee & all parts/work is discounted. For an old home, this service is priceless. The technicians that come to your house are polite, professional & considerate. I can't recommend this company enough. read more

If I could give these crooks zero stars, I would. They take advantage of sick older people. Technician was very nice, but I could tell he was embarrassed by the charge he was quoting us. I needed my new gas dryer hooked up. The gas line was run to the dryer, and I had the necessary parts...just needed it connected. Over $700...for a 7 minute job...that's $100 per minute. Ridiculous and outrageous. I can't imagine any circumstance where I would ever call these crooks again. read more

Recently called in Ben Franklin to come in and do a big job. The tech(s) they sent were great. Friendly, hard-working and knowledgeable. I couldn't have been happier with the folks they sent out. The overall company, however did not give us that same warm and fuzzy feeling. First, they're not terribly good at getting back to you when they say they will. Especially when it comes to questions about the bill, etc. We were told on multiple occasions that they would call us back and never did. We had to follow up several days later and go through the same "we'll have them call you asap" scenario. Understandably, as the job became more complex, the costs rose. But, when we received the final bills, the charges and services performed didn't match what was done. We were told that the line items were not able to be changed, they just list what they list.. and that's what you pay. So, if it says Replace sink and reconnect lines.. but they don't reconnect the lines.. are you still being charged for reconnecting the lines? According to them. No. They called in subcontractors to do some work.. and we just had to pay whatever they claim the subcontractors charged. Was it really what they were charged? We'll never know. We could have been charged double. So, we called them about the many discrepancies on our bill. We have a homeowners association that agreed that these discrepancies needed to be addressed. This is when they really started not returning our calls. Once we did get ahold of them, we were told they would 'see what they could do' and call us back. But, again.. we're the ones that had to call back several times. We had an issue where the work caused our floor to collapse because it was not supported. Which cost us extra money to repair. Still, "nothing they could do". Then, after all was said and done and we were told we had paid the final amount, we receive another big bill in the mail, this one came with a LATE FEE IN THE HUNDREDS OF DOLLARS. Why? I could go on about things, and ultimately, the work performed was done well. But, these discrepancies have left me with a general sense of unease and I feel like we could definitely have done some things more efficiently. Before you sign anything. Before you pay a dollar, read and question everything. read more

I looked on Angi on Friday for a plumber near our rental house in CT. Benjamin Franklin showed at the top of the list with a 4.3 star rating. I clicked "request quote". In less than 5 minutes Eva from BF called. She was very pleasant, but a fast talker. Before we knew it we had booked with her for the following Monday before we realized she had not given a quote. But researching through Angi, the typical charge for replacing a hot water heater was a high of around $1800. We had purchased the Angi subscription which should have given us a 20% discount. When he presented us with a bill for over $2500 we were shocked. He didn't know about the 20% discount. I called Angi to inquire about it and learned that because we booked with them over the phone, it was considered off platform. Then we learn from the plumber that they are owned by Angi! Clearly BF is running a scam. Eva should have known that Angi requires booking directly from the Angi site. No wonder they had such a high rating. Yelp rating, which I looked at too late, is 2. And they insisted the bill be paid then and there. They would not invoice. Don't use Benjamin Franklin Plumbing and don't use Angi! *Update after BF response below. We went through Angi not home advisor. I did not know until Eva called that they are now affiliated. We were subscribers to the Angi site for all of 10 minutes before getting the call from Eva. I just spoke with Morgan from BF. Angi points the finger at BF and BF points back at home advisor/ Angi. Morgan has agreed to refund the $87 service charge. The plumber had also tried to give us a 10% military discount. My husband refused it because, while not a veteran himself, he comes from a military family and to claim something as a veteran he considers stolen valor. Morgan agreed to reapply the discount as a senior discount. I still say to stay away from Angi / home advisor and Benjamin Franklin plumbing. read more

I would not use this company as they are very expensive and overcharge! I Would not trust again. I called for my mom who needed her toilet to be snaked out. It was not complicated. No changing out pipes...just take the bowl off and on And snake it. They charged $1300+ ! They also had my elderly mom sign the contract without telling me ( daughter) as II've in a different state and could not be there. I asked for a discount but they said she had a 5% senior discount. I know for a fact from other plumbers they inflate their prices. I could have done better but didn't have the time to wait as she needed it back ASAP. They say they're expensive because they can do emergencies quickly. Next time I'll do better! A lesson learned. read more

$59 fee to find out they want to charge 3 times what a good plumber would charge. My mother called to have an under the sink instant hot water unit she had that stopped working. She already had the replacement unit, and just needed a straight install. So she calls these crooks, she has to pay a $59 fee to get them to come out, when they do come out the kid they send has no idea what to charge so gets on the phone to his boss, where my mom hears him say better that they better charge her more than less, so comes back with $450 dollars. She says no way, has to pay the $59 and sends him back. She makes another call and gets a good plumber who does the whole job for less than $200. Change the name of the company you are not doing Benjamin Franklin any favors you crooks. read more

Stay away from the corporation as they don't stand behind their brand. They just push you to the local franchisee. If you have used them in other states, good luck....the CT franchisee sold me equipment as new that was installed in another location for over a year. They charged me full price on labor to remove that one as it didn't work for me either, and also charged me full price to install a new one.....this guy is just a con artist paying to put a supposed reputable brand name on his shenanigans. Disappointed in the whole experience and cost me twice what it should have. read more

This company and especially the plumber Charlie came through for us when two other plumbers blew us off. Had to re-pipe whole older house. Very tough job and Charlie was positive and reassuring the whole time. Excellent work, done on time when they said despite some major snags. I could not have been more pleased. Worth every penny spent for the service and peace of mind. I will be using them again for sure! read more

My bathroom was being remodeled by a tile contractor who was not a plumber. We needed to have a bathtub PVC floor drain moved 3 inches. I paid $79.00 to have them look at the job and give me an estimate of $4250. which included a "senior" discount. Needless to say, I found a "real" plumber who charged me $200. and took less time doing the work than it took me to compose this review. read more

We called the Glastonbury location in the phone book. They assured us they could do any job. We needed some faucets replaced in the bathroom. When the guy came over in his cleanly pressed white shirt and khaki pants, he assessed the repair. He said he couldn't do it and had the nerve to charge $60 anyway. Don't waste your time and money! read more

If you want to feel like an idiot, use this company. We called them to snake a bathroom sink drain and to reverse the hot and cold lines on our faucet (which had been improperly installed by a different plumber we did not want to use anymore). Tech arrived at 8:20, and by 8:45 told me it would be 675. Extremely high price for what I thought was a simple job. He explained that the pedestal sink and the nature of the drain were such that it would be a major job to snake it for us. Needing the work done, I agreed, assuming that it WAS a major job. He begins work at 8:53, and by 9:19 says he is finished. Shocked, I feel glad it was so easy and then ask him what the price will be. He says 675, because they don't charge by the hour but by the job. He knocks 102 off and asks if that is OK. I calculate that at 575, 26 minute work, that is 1326/hr. I ask for a better deal, he calls his office, and they tell him he deducted too much already. SO - if I had known it was a job rate, I'd have said no. We should have read reviews first so we would know. It's an outrageous business model. read more

I booked Benjamin Franklin to look at several unrelated issues at my home. They arrived on time and I was able to track their progress to the appointment via their GPS app. I had booked with another larger plumbing company who did not show up in a three hour appointment window and did not call. I canceled them and booked with B Franklin. The tech was super personable and professional and put on boot covers to walk around my home. He identified and reviewed the issues, provided a clear quote with several options and went over everything for clarity. They were able to do the repairs on the spot even though they were extensive and he requested a second tech to work with him. The work looks really solid and well done. Both techs took the time to make sure to say goodbye and shake my hand. We opted to not do one project on the list that I had paid for and calling for a refund was simple and professional with no run around. There's always a leap of faith that you needed the work you got so that would be my one lingering concern with any service team coming into my home. But overall still five stars and will use again when the need arises. read more

I'll start by saying Rohan and Vinny did a good job with my repair and were very personable. Good guys, good conversation. The rating would be 5 stars if not for the price. I called in the morning and they were sent out to me in the afternoon. They quoted $341 just to replace a toilet shut-off valve and a plastic elbow connector under the floor (via the downstairs ceiling where they had very clear and easy access because I cut the ceiling open to see where my leak was coming from). I could have refused and went for more quotes but I would have had my whole house w/o water for another day or two... they knew that. I questioned the price and they showed me that Ben Franklin's system is charging $275 just for the parts... WTF?!?! They say they stock their trucks to save you time and money BUT they had to wait like 45 mins for someone to drop off a $0.48 plastic connector. Believe me... they are not doing you a favor by stocking their trucks because they are charging 5x cost for those parts. I already knew what had to be done but wasn't confident enough to trust myself. After seeing the job, I could have done it myself for around $35 retail cost for the parts they replaced. So, they wanted an extra $306 for two guys on a job that takes 30-45 mins for one person. The guys spent about 2 hours at my house standing around chatting ... mostly because they had to wait for the part. If this is how most jobs go, then THAT is why they overcharge! I was able to get my cost down to around $250 but that's still VERY high for this repair. I don't mind paying someone for their skilled labor but this was overkill. I was expecting maybe $40 for parts and $150 for labor... max. When you ask for a discount, the only thing they offer is that the only good discount comes from signing up for their maintenance program @ $19/mo which gets you 15% off the current visit and future visits. You also get many other benefits but I wasn't really interested in those at the time. I took off 3 stars because it's obvious they took advantage of the semi-emergency I had even though it was during normal business hours. I would not consider them for any repairs in the future. UPDATE (6/6/17): I changed the stars from 2 to 3. I received a call from Andy, one of the owners, after seeing the reviews I posted on Yelp and Facebook. We spoke for about 20 mins. I got to hear his perspective on things. Every person (4 so far) that I've dealt with has been nice, courteous, respectful, genuine... they are good people. They just happened to charge more than I think this job should have been priced at. read more

Literally threw the guy out of my house for quoting $400 on a $100 repair that should have been under warranty in the first place. In my opinion, they charge two to four times more than anyone else. They tell you it's under warranty when they sell you the repair, BUT good luck trying to get them to honor it. Beware that they like to poke around and suggest add-on services -- kinda like a little shopping trip in your home. I wouldn't leave them alone with your plumbing if I were you. read more

I didnt know they gave 5.00 for every minute they are late, nobody told me either. Theres goes 75.00...guy didnt hv what he needed, spent 75% of his time on the phone....felt forced to buy a new hot water heater......paid horribly inflated price for it. Then was walking around looking for issues to replace to upsell before even taking care of my initial problem...... arranged next day install. Two different guys came next day to install......They told me I was lucky to be a member of their Ben Franklin Club...I asked what tgey were talking about? The man from the prior day signed me up for 189.00 plan for service WITHOUT even telling me! They told me I signed for it, but the I was told I was signing to pick up the new heater, NOT for some service plan! I explained I was NEVER told about this pkan, they said I was lucky to have it or Id be paying them another 15% higher fee...then they started to look around to upsell making me feel nervous about my " old" well water tank. For 3k theyll replace it, but wont replace just the filter...its all or nothing. Cant help to think, if i was a Man,none of this would have happened. Not happy overall experience was predatory and i paid huge for needing a hot water tank. Said they only use top quality heater tanks he said " We dont use junk from Lowes or Home Depot" yet the same heater they brought is lowest quality from Lowes! Never again. read more