He's a very carried doctor he listens to your concerns and discuss your options doesn't force you…read moreto do anything that you don't want to do as I am appreciate it that he listened to me and hopefully has fixed my sleep apnea not that he cured it but has made it a lot better I would recommend him and Roanoke memorial hospital as they've been very caring

Update. I wanted to rewrite, but been too long. I went back for office visit and my sinus is…read moredefinitely better. The nasal passages have opened. However I still have chronic drainage nonstop during the day. It is annoying. I told Dr Cable that it felt like there was damage to my nose. Dr Cable just told me to continue with Saline rinse and flonase. He did not want to prescribe antibiotics. I feel like I need them. I have been dealing with this infection 3 years at least. I am doubtful I will go back to see Dr Cable. I might try to go to UVA for another opinion.

I have never been to an ENT before, but now I'm not sure why I didn't go earlier! The doctor was…read moreable to tell me what was going on with my nose and had two ways to help solve the problem! I am so impressed with the ease of getting an appointment. The people I dealt with, including the front desk, the nurse, the assistant and the doctor were all respectful and I felt very well taken care of. I would highly recommend this practice.

It is an absolute pain to write this, because the actual doctors and people at the office at the…read moreENT & Allergy Center of Texas in Allen, TX are so wonderful. This review is detailed for the office personnel benefit. Our doctor visit today was miraculous for my 96 yr old mother, she can hear much better. The people were wonderful, kind and extremely helpful. We felt like we were at home. But I feel so sorry that these people are defamed by the ridiculous communication system and process the ENT & Allergy Centers of Texas has forced us all to deal with. Trying to reach the office directly to manage appointments or even get information is impoosible, and an exercise in futility and frustration because they hide behind a completely broken array of digitial technology and automation. They have only a single switchboard for all the ENT offices in North Texas, it's more than 10 offices, and may be many more. It appears the few receptionists are programmed now to IGNORE your incoming call and force you to ask for a call back. I've waited over 30 minutes on the phone to get them to answer, and they never did. But, about 2 mins into the call, while you are always on hold waiting for eternity to be transferred to your doctor's office switchboard to speak to someone that never answers, you will hear a message playing every so often that says, if you want a call back, press 2. If you select this, you will usually get a call back within about 10-15 minutes. In any case, you must wait by the phone. Missing the call starts this RIDICULOUS process all over. It's hit or miss on who will call you back. Some are very kind of helpful, some are as rude as they can be and sound like they don't want to be there. If you get a bad one, go back to square one, you lose. If you don't get all your questions answered and need to talk to someone, expect at least 30 mins to get this answered again. I tried to check-in today for my mother on their mobile app and, again, heavily automated. I was to receive a code to check-in on the mobile phone, but no code was sent. I'm a computer engineer of over 32 years, and there's no way anyone over 60 could easily complete the process they had me going through. I tried again, and again no code. 10 minutes later after my login times out, all the codes I triggered arrive together at the same time, so I couldn't complete early check-in after it timed out and had to start over. I finally was able to complete this after fighting on and off for 2 days, and 10 mins later it says I have 2 appts, and I need to check in. I go back to the portal and it says I'm checked in - Thank you, there's nothing more to do. There's also a MAP icon you can click to see how to get to their office. But, when trying to, it says the location address (1111 Raintree, etc), which is what the Doctor's people program into the app, says it's an invalid address and cannot be found, so you can't even get instructions from their crappy tools and it asks you to check 10 minutes after you already did! I've never seen an office run so poorly and I've been under as many as 7 specialists' care for almost 50 years now. THE WHOLE THING is a circus, and I'll be filing formal complaints with their office and will escalate if necessary. This is disrespectful to patients and their doctors.

This is a sad day for those who protect this country, which includes Frisco, Texas. I am a…read moremilitary veteran that has the military "Tri-Care" insurance. I was referred to and advised that Collin County ENT would take Tri-Care. Truth is that they do take Tri-Care and it is in network, but only as a secondary insurance, not a primary insurance (According to the receptionist that I spoke to it is office dependent, so they can make their own rules). So, what do veterans do when they do not have additional insurance? I think this is a very poor stance when your duties are to help. You only help when it benefits you as the Doctor. What a work-around to allow this organization to charge more for service. I know that doctors who support military veterans take more of a loss. It's a given but when you say you do but there's a catch, you are just spitting in the face of those who served to allow you to skate around the issue of possibly taking less money for the same payment. This is just so frustrating to know that I pay a lot for my military "Tri-Care Prime" insurance. More than most who may be transiting through this office (if they pay anything at all) but only to be told your second rate. Pathetic! I'm sure you have the ability to find my name. If your smart enough you will have my contact details and you can contact me. However, I may put you at the bottom of the list to return your call.

They came as a referral from my primary but the appointment wait was 5 weeks out. It wasn't an…read moreimmediate emergency so that wasn't too troubling so I booked. I spent close to 30 minutes pre-filling out docs to be prepared the day of the appointment. I showed up early an after check in waited in the lobby for 45 minutes. I even checked because 6 people that came in after me we sent back. A couple completed their visit and left before I was sent back. After I was sent back I was informed that it would be another 20-30 minutes before I saw the doctor. At this point I elected to get up and leave. I was asked if I wanted to call back to reschedule to which I declined. They obviously have too many patients if the wait times are this lengthy. I'm sure from the other review that they are fine doctors especially considering the patient load but to have this experience is rude and dis-courteous. I wouldn't dream of showing up to any appointment late like this.

I'm so happy to have been referred to this practice from my primary physician. Dr Pahlavan was…read moreimmediacy able to tell me what was going on with my nose and get me medication to help. I appreciate his knowledge and he has a friendly and calm personality.

From the owner: Dr. Shane Pahlavan specializes in Otolaryngology for both children and adults. He works diligently…read morewith his patients to determine the optimal course of treatment, formulating a plan that lets them know exactly what to expect. His clinical specialties include head and neck cancer, thyroid and parathyroid surgery, pediatrics, endoscopic sinus surgery and complex ear disorders in Frisco and McKinney, TX. Dr. Pahlavan also stays up to date with cutting-edge technology such as balloon sinuplasty which he can perform in his office.

My family has seen Dr. Ehmer since 2018 and my 3 year old daughter just had tubes done by Dr. Ehmer…read morein 2023. They charged me as a NEW PATIENT for an appointment in January 2025 stating that I had not been there in 3 years. Personally, that is correct. My last service for myself was in 2021. BOTH OF MY daughters had tubes from them and the most recent procedure was within 3 years. They charged me $200 extra for my personal appointment as a new patient. My 3 year old did not consent, drive herself, or pay for the tubes. I DID. 0 STARS Horrible and they lost my upcoming deviated septum surgery this summer. I refuse to go back to them when we were LOYAL since 2018.

Awesome service. They truly helped me after an auto accident. Discovered acute hearing loss and…read morevery professional staff.

This was worst experience that I have had with a doctor in awhile. I will never see Dr. Mehendale…read moreagain. He doesn't listen to your needs. I have a situation where I cannot breathe out of one side of the nose and my hearing is comprised at times. I was looking for a permanent solution to my issue and wanted to get my hearing checked. His assistant comes in and has me sign some paperwork without fully explaining what the procedure was and states that the form is if the doctor needs to bill your insurance for any reason. Before I saw the doctor, I had to fill out a real long questionnaire asking about my history and give my insurance. The doctor comes in and asks may he look inside my nose. I said okay. He uses some long instrument looks in my nose for less than 1 minute. I come to find out that is called a nasal Endoscopy when I get my nearly $250. Dr. Mehendale decides he wants to treat me for sinusitis and put me on meds. Mind you, I have been treated for sinusitis countless times by doctors with no success. I didn't want drugs. I wanted a permanent solution and my hearing addressed. He tells that we will do that next time. The appointment with just him lasted about 5 minutes because in my estimation this doctor is only interested in billing as many patients as he can in an hour. The minute you get a bill, his company will send you 4 reminders before the 30 day billing cycle if up. This billing and check in office looks like a car dealership with numerous stations waiting to check you in, bill you, and check you out. I have nothing good to say about this establishment. There disclosure form states that this establishment does not verify benefits at the time of service. How sloppy is set when you set an appointment at least a month in advance. I would not recommend this doctor's office to a man of the street. I can honestly say that I have never experienced anything like this before. I am extremely dissatisfied with this practice. Word to the wise, do not just look at the google reviews. You should always look at the Yelp reviews as they are always more accurate in my opinion. If I could give a zero score to this office, I would.

Dr. Mehendale is the absolute best and I highly recommend him! I most appreciate that he is super…read moreknowledgeable, thorough, honest, patient, compassionate, and his medical advice definitely had my best interest at heart. His office staff were equally as kind and friendly. I arrived really early, yet was seen within minutes. All around a top-notch doctor and I will definitely continue seeing him for all of my ENT needs.

I see Dr. Brian Rodgers at this location & I definitely appreciate his compassion, patience, &…read morewillingness to answer a series of questions I had regarding a suspected ear wax issue. Office staff was awesome at assisting me with scheduling an appointment which was slightly difficult due to my transportation situation.

ER was great! Stay in hospital was very disappointing. Lacking in almost all respects. Seemed short…read morestaffed. I was left for 5 or 6 hours without seeing anyone. My daily meds were forgotten. Many other things were sub-par.

Dr. Palacios is the best doctor in all the Northwest and Northeast. I will travel as far as I need…read moreto in order to see him. I am so glad I have finally, after 5 months, found his new office.