If Shirley is working you are guaranteed to receive good customer service. She is always polite and professional! Shirley is the main reason I still go read more

I ordered lunch for delivery and this was my lunch duet. I see why the restaurant is always empty. This is the worst experience ever. $32.50 for this BS. This got worse. I began eating my spicy salmon roll and found a piece of metal in the wasabi. Tried calling the restaurant and the phone number is disconnected. Horrible! read more

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I ordered a hibachi burrito and let's say the name is deceiving. It's just meat, and rice wrapped in a tortilla. No veggies, when I think of hibachi I think of onions, zucchini. The portion is definitely for lunch, it comes with a salad. Attaching the picture that was emailed to me versus what I received. I ordered one chicken and one steak for the Monday BOGO offer. I also ordered a $7.50 onion soup. It came in a small container, why not the salad container? Soup was a rip off, don't order it. Burritos were good but it needs veggies inside. Rice in the burrito was just plain maybe a sprinkle of egg. read more

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First our cook had no tricks, he told bad jokes and some inappropriate jokes considering there were children in our group. But let's get to the food, he did the fried rice first for a few people that ordered it and he threw in an ice scoop of butter and same size garlic butter and tons of salt and soy sauce, yuck!! Are they trying to kill off their customers. That rice was cold by the time the main course arrived. Two of us ordered fish but he did them one at a time, why??? Then the steaks went on and another scoop of butter and garlic butter and salt, like a heart attack waiting to happen. Then he did the mushrooms but 3 people were done with their steak by the time those arrived at the plate and those also had the scoop of butter, garlic butter, salt and soy sauce. Even people at our table that love butter thought it was way to much. The waitress was working really hard and did an amazing job. read more

Had a reservation. Showed up 5 minutes early. Was told it would take 20 minutes to be seated. I was confused, then was told they only had 2 chefs available and were otherwise short staffed. I expected a wait because of it. Our food was pretty good but not great. I didn't finish my food and had food for tomorrow, so that is a plus. I feel like the amount of food for the price was not a value. My child's kids' meal appeared that it was the same size as mine. Our server was kind and really apologetic for our long wait time, and he provided updates. I was able to use my birthday certificate. It is only able to be used Monday- Thursday. Definitely glad I had it as my food was otherwise not worth the price. read more

Would not order To go here slow af the workers don't care plus lame excuses why food is not being cooked. Not very clean and the workers don't care it shows. I normally would not write a review but this is ridiculous. Children work here not adults. Not Professional at all get your stuff together.this has happened multiple times read more

Listen to the negative reviews... Ambiance is terrible. It's literally located in the basement of an office building. Restaurant smelled like mildew immediately upon walking down the stairs. Dirty & dingy all throughout including restrooms. Felt grimy just sitting there and lost my appetite. Watermelon margarita was extremely mid and had a gross aftertaste. Soup and salad were alright. Service was mid. Waited two hours after being seated for chef to make entrees. Ended up leaving right before the chef came out because we couldn't have had a worse experience leading up to it. We didn't feel comfortable to even eat the food at this point so we had to leave. Do not recommend coming here AT ALL. Not sure what you're paying top dollar for because this is not IT. Don't waste your time! read more

Benihana - Cleveland - Disgusting margaritas - Sushi Bars Near Me - Cleveland, Ohio

Love some Benihana and this location did not disappoint. We sat on the interior and ordered the lunch boat much was awesome! A little bit of everything and very fresh. My husband got the lunch chicken and steak hibachi which was also a great portion. The service was fast and kind. They even took a picture of us as a family which was super cute. Clean and good food! read more

Benihana - Cleveland - LUNCH BOAT and chicken and steak hibati - Sushi Bars Near Me - Cleveland, Ohio

Meal was good last year I went the food was too salty. They also emailed me an extra reward but I forgot to redeem the free appetizer but there was so much food even had leftovers so that's ok. Brother also redeemed a birthday reward they let me use two rewards including birthday one so my sisters meal was mostly taken care of as well. My sister was upset because I showed up 25 minutes later while they waited but we got seated immediately after I arrived. That did not affect how I felt about the service I received or experience. The server I had to show her the hibiscus teas were unlimited refills and she was nice about the service I think I had 4-5 tea refills. The food was flavorful good butter amount added and chicken was good and the noodles. Not too salty this time. After the first time I tried it I was skeptical of coming back knowing how salty the food was seasoned the first visit here. Also got birthday ice cream and the staff took our photo for our birthday my brother and I each received a framed photo which was very nice of them, good memorable experience and our Chef was also very friendly and clean/ hygienic about the hot plate. Very nice experience and it was a very good price and they are very patient about looking up my rewards and letting me use them. Thanks Benihana! read more

Benihana - Cleveland - Sushi Bars Near Me - Cleveland, Ohio

This place definitely turned my 14yr birthday night into a disaster! The 2 stars are literally only for Ron & our waitress, which i forgot her name, who was our cook! I would give them 5 stars, but i don't want that to be reflected of this establishment! It took way too long for us to be seated, then even longer for a chef to come to us. The reservation was at 730, and we did not leave this place til around midnight! Food was cooked perfectly, but wasn't finished til about 11, so we literally had to go from stove to togo boxes and when it was time to pay the bill, the machines clocked out while we were paying our last, out of 3, bill! I guess the manager believed it was an us thing and not a their system thing! We knew it was a system thing, because when the person who paid bill #2 offered to pay bill #3 it was also declining with "no reason provided"! after having us input our pin 4 too many times, it then sent my account into fraud alert, in the middle of the night! Because of my card goin into crazy lockdown, the only solution was then to just go pull cash out the atm, because there system was not gonna get back to workin anytime soon. For this inconvenience... ONLY $30 was taken off of our bill! Even though we had seen a review very similar to this one who was offer $100 off their bill! So it's safe to say, I'll prolly never be back! read more

my waitress was very nice and food was yummy. It was also conveniently located in the same building that I had my business meeting afterwards. read more

Online orders are processed through a ineffective call center. That's point one. After I discussed My incorrect order with the manager with the manager he said he would make corrections. Be return and he brought what appeared to be a Habachi shrimp bowl. Before leaving, I verbally confirmed with him that this bowl did include vegetables. He said yes. There was so much rice. I couldn't see the vegetables so I thought maybe they're underneath the shrimp in the midst of the rice. Of course I got home and in fact it is only shrimp and fried rice. There are no vegetables. I would not recommend at all. To think I endured my feet sticking to the floor to receive this incomplete meal. This is not the Benihannas I grew up enjoying! read more

Good food good people I will come back the drink was Amazing Now I have to go to sleep thank you for the service read more

Our experience at Benihana was extremely disappointing. We were in the restaurant for 4 hours, and it took 2.5 hours just for the chef to come out. That wait time is completely unacceptable, especially for a restaurant that is known for its dining experience. There were only two cooks in the entire restaurant, which caused massive delays and showed very poor management and staffing decisions. While Chef Isaiah did a good job once he finally arrived, the overall customer service was terrible from start to finish. To make matters worse, my to-go order was incorrect. I did not receive the onion soup or salad that should have been included -- I only received the entrée. This visit was frustrating and not worth the time or money. Benihana seriously needs to address its staffing and customer service issues. read more

Never a bad meal or experience. The chefs are entertaining. Drinks are good but expensive.

Should have checked the rating before we went because they lived up to the bad rating. Got seated 30 minutes past our reservation. Took forever to take our order and told us multiple times they are short staffed. Prices on average are $50 a plate and the vegetables were one onion shared by 9 people, everyone got a sliver of zucchini and the steak and mushrooms had no mushrooms. As we talked to people after our experience they all agreed that the last time they went to Benihana was the absolutely the last time. We joined the club as they are more interested about squeezing every dollar from their guest than giving them the experience of the past. read more

We had a reservation tonight for 7pm for my sons 14th birthday party. When we got there on time we were told it would be 20 minutes until we could be seated - this was after the hostesses just looked at us blankly for a few minutes. 20 minutes later - and 10 hungry boys were told they didn't know when we would be seated and that a group of six was ahead of us. They could not tell us when to expect a table "we can't control how long people stay". We had this birthday planned for weeks - we were so disappointed. We left and we were accommodated last minute at P.F. Chang's down the street. They were amazing taking on a large group with no notice! I strongly recommend you reconsider hosting any special event at this location. Reservations are not honored, customer service is non existent. *WE HAVE CONTACTED THEM ON THE EMAIL PROVIDED - and silence. They don't care about your event. Spend your money elsewhere. read more

**Veteran's Day Disappointment** I've never used my veteran status to accept free meals or services. I've always appreciated the gesture from companies that offer these promotions, but until Veteran's Day 2025, I had never participated. This year, I decided to give it a try and have an early dinner at Benihana. Before going, I called ahead to confirm the details of their Veteran's Day promotion. I was told there was a specific dollar amount that represented the maximum value of the offer. Everything seemed clear and straightforward. Unfortunately, what followed was an epic disappointment. Because their mom was out of town, my kids were with me that evening. I planned to take them to dinner before heading to a business networking event I was hosting later. With nearly two hours to spare and only a ten-minute drive to the venue, I thought my timing was perfect. I chose to sit in the bar area, thinking service would be quicker. Big mistake. Fifteen minutes passed before anyone even approached our table. The staff walked by repeatedly, pointing and gesturing, but no one stopped to take our drink order--nothing. When our server finally arrived, we placed our orders, and things began to move... slowly. The sushi came out one roll at a time, which was unusual but manageable. However, one of our items never arrived at all. By the time we finished, every extra minute I'd planned for was gone, and we were now late for my event. To make matters worse, when the check came, the discount applied was barely one-third of what I had been told over the phone. The server explained that I hadn't ordered the "correct" menu items to receive the full promotion value. At that point, I didn't have time to argue--I simply paid the bill, gathered my kids, and left. That experience sealed the deal for me. Benihana will never again have the privilege of my business, and I'll be sharing this experience everywhere I can. read more

Very poor service, small portion sizes and not very good. Avoid this place. Ate there April 25th. Took over 3 hours for our service, spoke to manager, young man, who did not seem to care. read more

Their food is great! Shirley is an awesome attentive waitres! I also enjoy the authentic decor!

the best service .. Cartier & LEILA ARE THE BEST .. drink and food was made to protection

6pm reservation made 2 months in advance for Valentine's Day. Upon arrival we were told they were still trying to seat 5:15 reservations. Finally sat at a table at 7 but no chef until 8:20 to start cooking. STAY AWAY. Absolutely awful read more

Alex and Presley were great! My dad always says his food is alright when we go out and he couldn't stop saying the the tuna steak was great!! - He also took note of all the good dad jokes read more

Reservation at 6:00 for 14. Was not seated by 6:40 and was told we might not even have a chef for another hour after we eventually did get seated. Spoke to someone on the phone twice prior to arriving, regarding the reservation and at no time was told they were short staffed and might have a wait. Completely unacceptable. read more

Food and chef was excellent! Atmosphere, bathroom, elevator need to be revamped completely. This is the last visit for me and my family.

One star review because you can't give zero stars. Arrived on time to pick up my order. However, it hadn't even been started yet. So I just canceled it. There are so many similar competitors that actually prepare food on time. Taste better. And are not in a dingy dark basement of an office building. read more

If i could give this place zero stars i would. My pick up order was supposed to be ready at 7:06. It is currently 7:41 and I am still waiting for my order. I came in at 6:50 to check in. No one at the front desk. When I finally track someone down, they tell me that they're waiting for one more item. That was at 7:08. Five minutes later, no one is at front desk. At 7:15 I have to flag down a worker to ask him where my order is. He wanders off and never returns with an update. At 7:40 i finally head to the bar to ask where my order is as no one returns to the front. Several people are waiting. The manager tells me they need another 5-10 minutes. At 7:50 someone finally fesses up that they hadn't printed my order right while giggling. The lack of customer service at a place this expensive is baffling. Would not recommend coming here for pick up unless you enjoy being treated like an afterthought. I haven't tried the food so I can't comment on it, if I ever receive it. In terms of ambiance, the place is practically in a basement... read more

Benihana - Cleveland - Sushi Bars Near Me - Cleveland, Ohio

Saleema was the greatest, chef was damn good too. Pleasantly surprised how good everything is because the last time I was here it was not so good. Guess I'll be back read more

I decided to drive over thirty minutes to enjoy my first meal of the day to only vomit immediately after I left the restaurant. It was awful and I don't know what happened but what I do know is I'm never returning. I spent over $100 to only have this happen read more

We had the best experience with Seleema! She was so nice and very knowledgeable. Her spirit was welcoming from beginning to end!

This was one of the worst restaurants I have ever eaten at. Overall the restaurant was dirty, table was sticky, service was slow, food was at best, awful. We sat in the lounge, it was more like a cafeteria. The ambiance ...well there wasn't any. Kids were running around the lounge, then there was a fist fight between two employees while we were having cocktails. Never again. I do NOT recommend! read more

This was the worst dining experience I have ever had, and the prices are not worth the experience. Despite having a reservation, we waited over 30 minutes to be seated. Once seated, it took another 20 minutes for a server to take our drink orders, another 20 minutes to place our food order, and an additional 20 minutes just to receive soup and salad. While the food itself tasted good and the chef was entertaining, the overall experience was overshadowed by a serious issue at our table. One guest ordered a mushroom-free meal and clearly stated she had a mushroom allergy. Despite reminding the chef, mushrooms were still cooked on the grill in front of her. As a result, the only thing she could safely eat was the rice. She had to sit and watch the rest of us eat while her meal was re-cooked in the back, which was extremely uncomfortable and disappointing. This is not the Benihana I remember, and unfortunately, we will not be returning. read more

Food amazing and great service! Will definitely be back again soon...staff was very attentive and friendly..great time!

Recently sad down for lunch and had a really nice time. Hadn't visited this location in a while but the food and service was really good. Ordered sushi to start and for my main entree I ordered the Shrimp, Steak and Chicken combo (Benihana Trio) read more

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Alex aka shrimp shady our chef was absolutely fantastic and entertaining. our waiter Presley was so kind and thoughtful. highly recommended!

Our chef Ron was excellent! He was funny, great service, and the food was amazing. However our waitress made an offensive comment about gay people. Which definitely rubbed me the wrong way. :/ read more

Ordered a few things from Benihana for dinner, and not all of it was up to par. the food was ready at the scheduled time and properly packaged to I do commend the staff for that. I cannot speak on the Ambiance of the restraunt as I ordered for delivery. The fried rice was great as expected, the mushroom soup was very watered down and almost had a soap taste too it is the best way to describe it. Also ordered the steak for 2, requested medium rare and got well done, got the PAN FRIED PORK GYOZA DUMPLINGS and they were all burnt. Ive had better luck at the other locations so I'm not totally giving up on benny, but this was disappointing. read more

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chef Alex was kind, attentive, and funny. The food was perfect. This was definitively a great experience.

awful servic. waited 40 minutes after my reservation for others to "fill the table". we all were seated and it took 30+ minutes to order just waters. The family we sat with ended up leaving after another table that was seated after us placed their orders before we even ordered drinks. read more

Love this place - we always go here for special occasions! It is such a cool experience and the people & staff are very friendly. I will be back again and again !!! read more

Benihana - Cleveland - Vegetarian friendly too! - Sushi Bars Near Me - Cleveland, Ohio