I had a huge problem with an undercounter icemaker that just refused to be repaired. Benfield…read morenever gave up and stuck with the repair for months despite many setbacks. These appliances (15" undercounter icemakers) are notoriously unreliable and Benfield truly went above and beyond to stand behind their work. Through no fault of theirs, the parts to repair the maker were expensive and the labor required to do the repairs was also expensive due to the extensive time involved. When problems reappeared, Benfield quickly took more responsibility than I believe any repair vendor would take and saw to it that our home got its icemaker working again. I would say anyone is CRAZY to consider any other vendor for a home appliance repair in our area. Highly recommened!

It's always a gamble if you find someone you really feel comfortable with and do a fantastic job in…read morerepairs. This family owned business works harder than any business I have worked with concerning professionals and a job well done. They were on time, speedy and courteous.

Horrible experience with this company. Charged me $500 and fixed nothing!!!! Part of the charge was…read more$290 for a thermostat I can buy on Amazon for $150. Their response, we don't buy from Amazon. I told them on the phone I could buy a thermostat and they told me they had one. I see why they wanted to use theirs now. Price gouging. They did absolutely nothing but tell me my 2 week old filter had a thin line of dust on it and that my thermostat wasn't secure. Said my issue might be a thermostat. NOTHING changed after their $500 bill. Rude on the phone when I tried to discuss the charges. Will NEVER use them again and I highly suggest anyone reading this doesn't either. LOOK ELSEWHERE.

BUYERS BEWARE. Called Eneco for my air condition asked what…read morea service call would cost and was informed $90.00 agreed to that had a technician who was professional and on time checked my unit. Don't know how much time he spent however wanted to charge $100.00/ hr for diagnosing the issue which I thought was the purpose of the call. I ended up billed for $209 for what should have been $90.00 Called the office to explain the issue and the person answering who thought it OK to charge $90.00 to get to the call and $120 for diagnosing the problem Please clarify their billing practices.

Sunrise Appliance provided excellent service for me! My agent "Chuck" understood the assignment!…read more I needed a refrigerator ASAP! Mine died and I have medication that requires refrigeration. My refrigerator was delivered the day after purchase! I couldn't have been more pleased! I also purchased a new micro-wave and an additional refrigerator for the garage! Chuck made the entire transaction seamless! My technician "Mike" and the delivery guys were excellent!!! I appreciate the customer service and care they all showed me! Will definitely use Sunrise Appliance again for all my appliance needs! Karen J

After about eight months due to supply chain issues, we finally received our Café kitchen…read moreappliances, which are just beautiful. We'll worth the wait. We worked with Madison Clark, who was so patient with us and extremely knowledgeable. She really knows her stuff. The installers were on time, very polite and knowledgeable. We decided on Café for their reliability and color choices. Most appliance manufacturers are really missing sales due to offering the standard stainless steel look. I would highly recommend Sunrise Appliance Center.

Hi everyone, full disclosure, I really do not like these people. Same as everyone else on here,…read moreschedule, reschedule and never show up. My Wife was handling this and then I stepped in, they would not return a phone call and when they did, caught them in two lies. Vincent looks like he was on a 4 day crack hangover an was very un propositional. After countless reschedules, showing up late and making our family miss the town Christmas Concert, we nearly came to blows after he cursed me in my own yard. Long story short, call someone else. Bob Young's in Wilkesboro is fantastic! 336-973-8156. My Name, David Martin.

What was the point of scheduling an appointment then rescheduling the appointment for the next day…read morethen totally not showing up at all? Pretty unprofessional if you ask me but hey what do I know besides wasting my time waiting for you t show up and fix my dryer. For sure never calling you again thanks for nothing. P.D.C Claremont Nc

Great experience from the ordering to the shipping. Would highly recommend using this company.read more

I thought i was calling Tony's Repair. When in fact AWAD Appliance , is who came to my house. I…read morewas unaware until he told me to write the check to AWAD, When i questioned that, he said he was in the process of buying out Tony's (this was Feb 2021) Steve Cramer, the card he gave me, was literally at my house for 5 mins, and charged me 86.40 i HAD to pay RIGHT THEN. He said he would order the water value, and would be back to replace it, and i only had to pay for the part then. Needless to say after MANY MANY calls from me, they kept telling me the part was still on back order. I called another Company, They came out on June 24 and order part and had it June 29. I will be leaving other reviews actually on AWADS sites. I just wanted to give you heads up , Don't call this Company because you are not getting Tony's. I research Companies for a living. And i did my research before calling Tony's. THIS company AWAD has really bad reviews. HE is working on Tony's repair reviews. AWAD had no intentions of coming back. He should be ashamed as i am a single widowed woman on a budget, And now im out of 86.40 for NOTHING!!!!!!!

I had a microwave repair and consulted with Sandy on the phone. She helped me consider options and…read moregave me helpful advice, even though it meant going in a different direction than a service call. This is what small town caring service is all about. Highly recommend Tony's.