I have gone to all 3 ladies there: Katie, Shea, and Tiffany. Katie is by far the best! She is such a sweet, caring, kind lady. She does my eyebrows EXACTLY how I like them, and even goes late to her lunch to make sure they're okay. I see her every two weeks. They have never hurt me, over plucked, made me bleed, or burnt me. Anybody who says otherwise is either lying or didn't say anything at the time and is now just looking to complain. - I highly recommend this place! The girls are so friendly, and remember me every time I go (I go every 2 weeks). They remember things about me and my life, and always leave me feeling beautiful, clean, and with perfect brows! I enjoy my visits there every time. If you're looking for a good brow place, please go here! You will NOT regret it. I definitely recommend Katie and Shea. read more

I LOVE LOVE LOVE getting my brows done by Katie at the Valley Macy's Benefit Brow Bar!!!! My brows look perfect every time. As a bonus to her years of experience in brows and beauty, Katie also has a great personality! I'm always looking forward to my next appointment with her - I get fancy brows, I get to ask questions about what Benefit cosmetics to add to my collection, and I get to see Katie!!!! All wins!!! Also, because I have a hectic schedule, I love that I can book my appointments online and then receive automated text message reminders. Super convenient and helpful. read more

I love getting my brows done here! All the girls are so thorough and really know what they are talking about and make sure you understand exactly what they are going to do as well. I always feel so comfortable and have complete trust in them! Shay did my brows and she is truly amazing, she made them look perfect and even helped me pick out a couple easy to use products at home that I absolutely cannot live without now. Brenna is also absolutely amazing, so sweet and has such great customer service, I already have another appointment made and won't be going anywhere else! read more

I currently live far north and go ak the way to the valley Macy's specifically for Katie to do my brows. She's amazing and handled the understated situation there very professionally. I'm not too impressed on the downhill trend they've gone to having the estheticians handle sales AND services but the transaction is handled well by Shae who left for the north side and Katie. The new girls seem nice but are osten not around when I'm there. The 5 states are for Katie and my now amazing brows. I seriously refer everyone to her read more

Love coming to the brow bar and having Shea do my eyebrows! She has been doing them for quite a while now. She is the only person I trust my eyebrows with! If she isn't available I will wait it out till I can get in to see her. She is very educational in what she does and how she explains it. She is very friendly and sweet and remembers who you are. She is the reason people tell me my eyebrows are on fleek or look amazing and it's all thanks to her! Never disappointed when I leave. read more

The staff here are exceptional From Management and all employee's. Katie has always been efficient ready to teach and tell about after care every time. During Covid in a whole the staff is extra sensitive to the Boundaries and Concerns for their area as well as each and every Customer. I always go in and think I'm their Fav. But before me another customer left with the same spring in their step! Thanks to Katie all of the Employee's I'm hooked and will be coming back for more! read more

I went to this brow bar for the first time last Friday & am so happy with the service I received. Tiffany was amazing! I just walked in so I was lucky to be able to get an appt with her right away. She explained everything she was going to do, gave me tips & tricks for filling in my browns & was so quick. I LOVE the way my brows look & already have a touch up appt scheduled! I was very nervous to try out this service but I'm so glad I did! Worth every penny! read more

I have seen 5 different brow ladies over the last 12 years and Tiffany is by far the best of the best. On my first visit we discussed my brow goals and what I wanted them to look like. She walked me through how she was going to map them and how we would reach my brow goal. I have been seeing her for almost a year now and she is absolutely the best. My brows are beautiful every single time and I couldn't be happier! I highly recommend her! read more

Lindsey at Benefit is knowledgeable in everything the company has to offer. The online booking makes the process extremely easy knowing the cost up front and also being able to select which esthetician to go to. From age 19-26 I have gone to Lindsey and watched her grow from a line employee to running her own store. She not only waxed my eyebrows but my boyfriends as well and made the process comfortable for him. This girl needs a raise read more

Tiffany Tiffany Tiffany, she is AMAZING, I have very sensitive skin prior waxing left me with burns on my eyebrows,not with Tiffany. Her shaping is totally on point and after care instructions for my type of skin has been beneficial to great looking eyebrows. You will be so glad you had Tiffany do them for you. If you want to tip you must have cash you can not add on to debit or credit, That is the only bummer part of going there, read more

Benefit is the best place to get your eyebrows done. The bar is wonderfully managed, and all of the girls are so sweet and good at what they do. Lindsey waxes my eyebrows and I've never had any issues like lifting or residual redness from waxing. She's so gentle, friendly and genuine and I couldn't ask for a better esthetician. If you're looking for a new place to get your brows done come see Lindsey! read more

My brows have been jacked for years trying to shape them myself. Katie fixed up these puppies and transformed me into a new woman! She was so friendly throughout the process and didn't make me feel inept. She gave me the best advice of when and where that I feel confident in my skills again. Although, I'd rather take some time and have this girl do them every time! She is the brow queen! read more

For perfect eye brows every time I recommend seeing Katie Vaughn at Benefit in Macys at the Spokane Valley mall. She is sweet and knowledgeable but mostly she makes brows look amazing! I now have all my friends going to her and no one has ever been unhappy. You can't miss her and her amazing red hair! If you want a pro, she's your gal! read more

Katie at the spokane valley mall benefit bar is amazing! My eyebrows are amazing and I have never been happier with them. I love that she explains everything to you as she does it! She is so outgoing and fun too! You guys definitely have an amazing employee and should feel lucky to have her. Thank you Katie for being the BEST!!! read more

Katie Vaughn has done my brows twice now and I absolutely love them every time! I'm already booked for my next touch up because she shapes me up perfectly every time and makes me feel like a million bucks. She always takes her time and I always find the experience very relaxing. Love her read more

I don't really write reviews but I just had to say that this place is the best! I have been coming here for years! Katie has been there for as long as I have been going and she's amazing at what she does! I always get so many compliments on my brows. I can't recommend this place enough! read more

My brows have not looked this good in years! Katie does an amazing job!! She is the best! She always looks at my brows from different directions so they look great from every angle. She is so knowledgeable. I'm so glad I found her! Do yourself a favor and book an appointment with her! read more

Katie & Jolene do a incredible job. Both girls are friendly and sweet. They are precise and listen to your needs! They also are great at make up and can give suggestions based on your daily make up needs! The atmosphere is always fun and light and the only place I will go! read more

Everyone at Benefit is so professional. We were treated wonderfully and my daughter's Birthday eyebrow service was A+ plus from Shea. Carmen kept me busy while I waited with new products from my favorite beauty line. Thank you! Can't wait to try my new items. read more