There is a lady by the name Lisa that takes calls for Dr. Schlosser (sp?)…read more No bedside manner.No compassion, No empathy. She should not work somewhere that requires these qualities. Any kind of medical predicament that lands you in a neurological doctor's office isn't by choice. This is their choice by working there. She should be investigated for how she treats his patient's.

I've received excellent care from Dr. Schaben. She is thorough in her explanations, and she is very…read morepersonable. The office staff are excellent as well.

I have been under Dr Haddens care for the last 8 years. I have had amazing care. all the staff are…read morewonderful. I have been informed of all my options before choosing surgery. unfortunately I have a genetic disorder so I have had a lot of surgeries. I trust Dr Hadden's and his team. I would recommend NW Brain and Spine

My active lifestyle and strenuous work had caused me, overtime, to become progressively more…read morepainful in my lumbar spine. At 72, I was unable to stand up straight, like.a bent over old woman, my legs would go numb, and sometimes my muscles wouldn't work and I would just fall over! I couldn't walk more than 25 yards and I was in constant pain. I had asked to be referred to Dr. Yundt for over a year, but I kept ending up with other PAs and other neurosurgeons, because providers in corporations are unwilling to refer outside their group.All they told me to do was get injections into my spine, which did no good whatsoever. I finally did some foot stamping, and ended up in Dr. Yundt's office. he took one look at my MRI and told me not to worry, that he could help me. I had a laminectomy on L 2-3, 3-4, and 4-5, and when I woke up from anesthesia, for the first time in two years, I could feel my feet, and when it came time to be discharged from this day surgery, I could stand up straight and tall, and walk normally, painlessly. I'm going to be able to ride my horse in another month, and now I can walk normally everywhere; I can hike, I walk my fields, And start living a normal life. Dr. Yundt changed my life, or perhaps I should say that he returned my life to me. I cannot say enough, good about him. He was clear and concise, and very straightforward. Not only is he a skilIed and conscientious surgeon, but also a stellar person who does many works for those less fortunate. I don't think he has a God complex, but he certainly deserves to. I love his staff, and they have taken good care of me. Kelly, at his phone board is always on point.

Dr Bollom's staff are the most lazy, incompetent twits I've ever dealt with in my life. Completely…read moreunresponsive. If you want answers, you're not going to get them from Lauryn Matzinger. I'd rather have a child CMA. At least they know how to respond. What a disappointment

NOW Care closes for an hour to take lunch. When we called as to the best time to come in for a…read morefollow up visit we were told anytime before 5 pm. We arrived at 12:08 pm and were informed that everyone was at lunch and it would be an hour wait. Finally the Trage RN returns, but takes people out of order. My father is 89, walks with a cane. Everyone else that was been seen before him was ambulatory. Overall we have been happy with the physicians, but extremely disappointed in the office protocold. Taking the sickest first makes sense, but this was not the case both times we have used NOW Care.

Dr Schaben is one of the best doctors I've ever met. She's so caring and thorough. Best doctors in…read moreBend.

When I first met Dr. Shaebin about 10 or 12 years ago I had already been sick with MS for over 15…read moreyears. I had had several episodes of optic neuritis with no treatment. For many years I was told no one knew what I had and then when they finally said I had MS at one particular medical facility they didn't offer any medication Physical Therapy... Nothing! So not long after moving to Bend when I met this Doctor Who was considered an expert in the field I was ecstatic. She told me at my first appointment (during which she spent ample time answering questions that I'd never had answered in my appointments before. I was raving about her to everyone I knew I was actually excited because she said the next time we would meet she wanted to discuss therapies. So after having another year of excruciating pain difficulty walking and temporary blindness in one eye. I went to my next appointment so hopeful! The doctor came in looking furious. She sat down in front of me and crossed her arms angrily. She told me if I didn't like her services to find a new doctor. I was in complete shock. I told her I had no idea what she was referring to and that I had no complaints. She refused to budge on her position saying "my secretary heard you. "Then she claimed she heard me as well! Knowing that I hadn't said a single negative word I felt shaken ; as she got up to walk out of our appointment (I had waited for over six months )I said what about the medication that you mentioned... She said you'll discuss it with your new physician! Shortly after I received a letter excusing me from their care. Absolutely astonished and devastated I thought about anything that may have been misconstrued the time before. I remember that when I left her office I stumbled as if someone had shoved me and as I approached the secretary I grabbed her desk to stop the fall. In my embarrassment I said something to the effect of yeah I was just shoved out of there... I thought oh my could this really have been interpreted as a complaint! ?Did the secretary have no sense of humor! Did she not see me stumble!? Did she not hear me when I said "what a great doctor!? "At first I was embarrassed to mention this to my other doctors. As often I have been embarrassed of a circumstance despite the fact that I did nothing wrong. I'm realizing now she should be embarrassed! What if I had a condition that made my temperament such that I would say something against my doctor? Should she not have treated me anyway? The fact that I never said a word against her makes this even worse however she is supposed to be a professional physician! So why was my treatment dependent on proving my innocence!? Since when is liking a person who is a doctor a prerequisite for Care? Eventually I found a new neurologist who I liked very much who wound up sending me to OHSU to see if there were any more up-to-date treatments he was not aware of. He was such a humble intelligent thoughtful doctor. When I tried to return to my physician I was not able to get in to see him and so my general physician suggested I see Dr. Shaeben Of course I remembered her very well Anyway I thought about it and I decided to go see her.She greeted me with very clear skepticism. She told me she remembered me and we could "try one more time". She spoke to me as though I were guilty of a crime and she was doing me a great favor by allowing me to be in her presense. When I mentioned a trial that I was aware of overseas she immediately accused me of falling for stem cell tourism. I insisted that this was a viable trial done in the Middle East and I wanted to know what she thought of it. When she looked in her system she did find that it was a valid and credible trial but offered no apology for the way she had spoken to me. That was all right. However I still couldn't believe that she was not sorry or embarrassed to tell me she was giving me another shot as if I blew it the last time. Covid had been underway and I had a cold the day of my next appointment After canceling the appointment for the safety of everyone around I received a letter that I was again excused from her care. When I called the office to ask why they refused to give me any direct answer then they claimed I missed too many appointments. When I explained why I missed one appointment and that I had called to cancel they then said "it was the doctor's prerogative to excuse a patient for any reason" i gave HER another chance!I would like her to know i did NOT deserve such disgraceful disrespectful service. I could have been on medication for many years which could have deterred my complete inability to walk. She knew she was the only expert in this disease in town and didn't care that she left me without a doctor for so long What a disgrace! !!!!!

I tend to avoid going to the Dr and taking medications. It takes significant discomfort to ask for…read morehelp. I came to see Dr Plasker because I could no longer do any fun activities, work or sit without pain. Jacob assessed my situation by listening and asking really good questions. He took the time to understand my concerns and developed a plan. He also referred me to a team of professionals to help (Physical Therapist, Acupuncture and Massage Therapy). Every referral has been amazing. I still have work to do but I can live my life again. I recommend Dr Plasker!

Rather than just asking what issues I have, Dr. Plasker did a full evaluation of my body movements…read more In addition to the ailments I was dealing with, he identified several other issues, put a plan in place to address each specific issue, and executed on the plan. Great guy, and he does outstanding work!!

Urgent care can be challenging. I had a problem. Checked in and gave a urine sample. The…read moreresults of that were negative but was told the final result would take two days. I checked out. Two days latter - no call. I tried to call two times but gave up after twenty minutes. What they were quick at was the bill. I was okay with paying something. I called - after thirty minutes I gave up. I sent an email with a question. No response. In the real world when services aren't performed there is usually a discount. Maybe 10 percent? The money isn't the issue but the utter lack of follow through and responsiveness was appalling.

I went there for unilateral ear pain and swollen preauricular lymph nodes. We suspected bacterial…read moreear infection and I was on day 4 of prescribed augmenten from an MD I saw through telemedicine. I came to this UC because pain was getting worse and ear was draining while I was visiting family in the area and I wanted someone to visually see it in case it wasn't bacterial. My first mistake was picking this establishment without reading the reviews. Staff was professional enough but rushed and appeared understaffed. The male medical assistant became oddly snarky after I revealed I work in dermatology, which was quite awkward. The NP I saw later looked at my ear for maybe five seconds and said there was no evidence of a bacterial infection and I should stop the antibiotics. They said the MD I saw virtually was likely wrong about it being bacterial since they didn't see me in-person. After peeking at my nose and noticing it was draining (I have allergies in Central Oregon) they said all my pain must be due to congestion and to do anti-congestive meds OTC. Sounds reasonable enough. I have a lot of faith in medicinal professionals, so I tried their treatment for the next 24-48 hours. Unfortunately I ended up needing to be driven to the ER a couple days later because the pain in my ear went from painful to agony and it was draining even more pus with some blood. Long story short I needed to be admitted for mastoiditis (seen on CT scan) and had to go on multiple antibiotics and steroids. ER naturally did a culture of the external ear canal too, which grew out a heavy growth of pseudomonas aeruginosa (aka bacteria). My eardrum ended up rupturing from the infection which was extremely painful and may have damaged my hearing (although I haven't seen ENT yet to confirm). Overall, I'm very disappointed with the care I received here. I'd like to assume they were doing their best and I know misdiagnoses happen to even the best of providers. But I can't help but feel that if I had seen someone less rushed, more empathetic, and better trained I would have gotten what the original provider I saw thought was an infection confirmed and received earlier treatment. Maybe then I could have avoided an expensive ER visit and weeks of pain. But who knows. The $300 out-of-pocket cost for a 5 minute visit here just rubbed salt in the wound considering their "care" actually caused me a delay in treatment and caused me great amount of pain in the end. I would avoid this establishment if at all possible.

I'd rate previous visits at 2 or 3 stars. But most recent dealings have been with Dr Thompson and…read morehe's great. Good at listening, explaining and based on a sample of n=1 his surgery skills are good too.

I needed a refill for some ointment for my ear canal, they wouldn't refill it without an…read moreappointment, I went in just to get the refill but the doctor looked into my ear canal before she ordered the refill it took about two minutes and got a charge of about $300, my insurance paid for some but I feel the charge is outrageous. Plus the doctor ordered the wrong ointment which I had to pay for then had to pay again for the correct ointment. They care more about the money than care for the patients. I'll be finding another ENT in the future

The person who answers the phone does not know what is going on or how to answer a question and…read moredoes not pass on messages. Very unorganized and you never know who you will be having your appointment with. They have changed the doctor I was scheduled with to a PA and it has changed names multiple times without ever contacting me that it was changed, cancelled and rescheduled. They have never returned a phone call. Do not feel that they care at all about me or their patients. I will most likely pass away before they ever return a phone call.

More than a year ago I filed a complaint with St. Charles after reviewing my chart notes. My…read morephysician was Dr. Conrad. There were multiple inaccuracies in my chart notes. It was as if he was detailing another person, not me. I was infuriated. I promptly wrote to St. Charles and an appendum was placed in with my chart notes. I also complained to the Board of Medical Examiners which accomplished very little. I wrote a letter to Dr. Conrad who never responded. He is a royal ass! I fired Dr. Conrad and began to see Dr. Dedrick. Dr. Dedrick is far superior to Conrad.