I have worked with a lot of lenders over the years and I can honestly say that Brad and his team…read moretruly care about their clients. They are local and offer a good variety of loan options. Every time i call with a question about my loan, or about new home opportunities they answer the call. I also like that their company services all of their own loans, meaning it doesnt get sold to some big bank. The mortgage process can be tough, but at least with these guys you understand what is happening and always feel in control.

Brad is very knowledgeable about the home buying process and was able to get the best loan…read moreavailable. The office staff is also friendly and helpful, they go out of their way to make the home buying process as easy as possible.

I love this NFCU location, it's always spotless, the staff is friendly and makes every transaction…read moreeasy, no hassles. The location is easy to get to, easy to park, and I have never had to stand in line. I have to drive an hour from my house to get to this branch, and it's nice to be able to just get in, get my banking done and jump back in my car.

Ashley England is absolutely amazing! She is very professional she takes her time with you - you do…read morenot feel rushed. She is very knowledgeable. Thanks again! It's so refreshing to be able to trust someone to do their job.

Ryan and Chris did a great job getting us approved for a home loan. They were consistently…read moreprofessional and very friendly. If unable to answer their phone, they call back timely. They even called us on Saturday when important information was needed. We got a great internet rate and was able to get the monthly payment we were wanting. We highly recommend United Residential Mortgage as anyone's source for mortgage loans.

From the owner: Looking to buy a home or refinance in Kentucky or Indiana? You've come to the right place. We…read moreprovide the best home mortgage options and the best customer experience through a simple, fast and transparent process. Whether you have excellent credit or below average credit. We specialize in Conventional, VA, FHA, USDA Rural Housing, HARP, FHA / VA Streamline Refinance and Jumbo loans. We offer free pre-approvals, free quotes or consultations with no strings attached.

John Taylor did not let us down!!! He went above and beyond any expectations. We've had many real…read moreestate transactions and have never experienced the level of service John provided!  John is extremely knowledgeable and was very responsive throughout the entire process.  We felt it was money well spent using a very experienced Realtor like John since our home received beautiful professional photography and was well marketed. We feel very certain John got us the maximum amount of money for the sell of our home. John is a strong negotiator and fights for the best possible outcome for his clients. John is the BEST and delivered on everything he said he would.

We had the honor and pleasure of having Elisa Reed as our agent, She had her work cut out for her…read moretoo because we are detail oriented people and expect great service when looking and buying a home and we must say that Elisa lived up to every expectation we had. She was early when we went to look at houses, she had done her research on the homes and this was no easy task seeing how I wanted to look at many homes. She displayed great patience and understanding in the process, she worked great with the other agents, she was very quick to return my calls and emails and she kept me informed at all times. When we made our offer she made sure it was sent immediately. We are so happy with her service and for that We highly recommend Elisa Reed with Hardin County Homes for your home buying service and experiance. Thank You Elisa!!! Tim & Paula

Customer Service is never much more than lip service. They smile and say they love you, but it is…read moredifficult and cumbersome to get a problem resolved and you have to set yourself on fire to get anything done. After the change to Abound it is even worse! IF you can get anyone on the phone they are confused by even a simple request and incompetent at solving any issue. The website is horrible! The old one was bad but the new one is even worse. The phone app has gone from worse to useless. Their ATM cards will randomly turn off or get locked. Have fun trying to get it turned back on. I would rather have a tooth pulled that deal with this business again.

I have never come in this location and there wasn't a long slow moving line. The picture is the…read moreline in front of me after 15 minutes in line. There are 11 more people behind me in line. They never have enough tellers, frequently only 1 or 2 actually working. The location on Fort Knox always seems to have 3 tellers and it's not as busy a location. I will be moving all my business to Navy Federal (who I already bank with also). They always have tellers. I loved Fort Knox Federal when I lived on base but this location, near my new home, is awful.

I'm sad to say my fiance and I were led astray. They use some additional "overlay" requirements…read morethan the federal government does. I can only guess to somehow make money. They told us we had to be under 5k of charged off debt before they would approve us. We had good scores and good job history. We got a second opinion and were approved in an hour...without having to pay off old debt. I would definitely get a second opinion if I were you.

Libby Desjardins is an absolute RockStar in our book! She has made our dreams come true with our…read morenew home! The whole process was simple, easy and seamless and very professional! My boyfriend is a disabled Veteran and Libby helped us navigate the VA loan process and saved us money too! I highly recommend Libby and Avid Mortgage to any Veteran looking for their forever home! Friendly, knowledgeable, very prompt on returning calls and answering any question we had and even talked us through our fears of making such a huge leap like buying our first home! After 10 years of searchibg endlessly for a property that met our wants, needs and desires in Florida, we found it in Kentucky! And it's right next door to my childhood property , so we are truly coming HOME!She's made coming home a reality for us and we are eternally grateful for that!

From the owner: Avid Mortgage Advisors prides itself on having loan originators with over 25 years of combined…read moreexperience in the mortgage industry, during which we have successfully originated thousands of loans. We are known for our expertise in VA mortgages, USDA mortgages, FHA financing options, Conventional loans, and credit evaluation. Our competitive rates and fees are unmatched in the industry, and we strive to help our clients save as much money as possible every month. We believe in transparency and guide our clients through the process of understanding the fees and rates charged by the industry. We are dedicated to providing the best service and expertise in the market, making us the best at what we do. Choose Avid Mortgage Advisors for all your mortgage needs.

10 plus year customer with pnc at this location, total 20 plus years customer…read more Recent transaction: Customer service(Andrew) on the phone was good. My financial advisor Anna, has been very helpful and explains all my questions. Financial investor David was very helpful this morning and patiently finished all the transactions. Good experience.

This is the worst bank I've ever come across in my life and I don't even bank there, which is a…read moregood thing! I tried to cash a check from one of their customers and they wanted to charge me 2% which equals $510. They are plain thieves. They would not even say yes or no if there were enough funds to cover that check we were treated absolutely rudely by a woman named Margaret, who has absolutely no business being in any kind of customer service. do yourself a favor do not even glance in their direction as you're driving by

Wish I could give this bank a minus rating. If you want to feel like you are in a foreign country,…read morethis is the place to start. A non friendly veteran, senior citizen or American bank. All I wanted was change for an American $100 bill. I showed my veteran ID, my Arizona drivers license and told them I was a born and grew up in Bowling Green, KY all to fall on deaf ears. You MUST have an account to change a bill in this pitiful excuse for a bank. I went just up the road to PNC and they were more than glad to give me change and didn't ask for ant type of ID. Now that's what a bank is supposed to do in the United States of American!