I ordered benchers and kippot from them for my wedding recently.
After ordering online, I was sent a proof on which I had questions that were never answered.
Realizing this about a week later (ah, this is also AFTER I had already paid in full) that I had not heard from them, I called and spoke to a man who said that my order doesn't exist. So, I had to prove that it did. Then he said he would take care of it and that the order was to be processed and set to go.
About 3 weeks go by and no benchers, no kippot. So I call again to be told that I never approved the proof--which I had just done not only by email but on the phone as well 3-4 weeks earlier. I gave up. It came to the point that my father had to drive to the actual store and handle everything himself (luckily, we live in NY). For some reason they refused to take me seriously or accommodate me or my order whatsoever. In the end, thank goodness, the final result was nice. I suppose if I could send a man over, I would use them again (they didn't seem to have any trouble speaking with my father) but otherwise, I wouldn't. read more