Beyond Impressed! I feared having new veneers put on my teeth because of how unhappy I was with my current ones. Due to seepage and cracking of a front veneer, I was referred to Dr. Kawasaki's office for service.
First, I was booked din a timely manner. The admin staff was very accommodating in finding me an appointment that fit my schedule and when i needed to reschedule several times, they helped me out. They do courtesy call prior to your appointment as well.
My dental job was a process. On my first visit, Dr. Kawasaki introduced himself along with the other staff. Very personable, polite and warm. From the very beginning he and Lilly (dental hygienist/technician/assistant) explained to me everything they were doing and why. Not only were the staff respectful to me, but to one another that made me feel happy and comfortable. The day i saw him, I was in crisis because I had a formal event in a few day and half of a front tooth! Dr. Kawasaki was nice enough to give me a pretty temporary fix!
The next visit he explained to me using the molding of my teeth what was going on. I had a lot of issues in my mouth and after some impressions, Dr. Kawasaki explained everything to me, even some concerns he had outside of my veneer work. When we spoke of options with my veneers he gave me the background for each course of action and why he felt a particular action was best-but ultimately leaving it up to me.
I told him I did not like the current molding of my veneers and he tailored new mold to what i was asking for-customer service at its finest. After Lilly, the assistant tried to match my teeth color, she and Dr. Kawasaki saw that what they had was not close enough and referred me to the specialist for the perfect matching. A smile is critical to some- me for sure because it is one of the first representation people will see of me and I appreciate them listening and validating how important these veneers were going to be for me. We received a temporary molding which I would wear for the next two week until my permanent was ready. While off island the front desk called and said my veneers arrived earlier than expected and asked if I would like to move my appointment.
Well after a lot of shots- it's hard for me to get numb and a good nap, BOOM! I have the most beautiful veneers and have never been more confident in my smile! Thank you Dr. Kawasaki and staff for all that you have done to ensure I had the best service and results! read more