Thu 4/15/21 - I had originally tried to schedule an appointment with Leong Dental Office, but they were unable to fit me into their schedule same day as I was in severe pain with a certain tooth that prevented me from even chewing, so they recommended Dr. Devereaux at Ala Moana Dental Care. This review is for Kyle Leong Dental, but I feel I need to give my back story a bit to give some perspective and also to help people avoid another office.
So I called up Ala Moana and didn't mention Dr. Devereauxs name but took the first available dentist because I was in such pain. The best way I can describe Ala Moana Dental was a slaughterhouse assembly line. The dentist I had was not very nice, he tried to act nice, but after taking a couple of x-rays and then coming back, said my tooth was cracked and I needed to remove and have a new tooth put in place. He didn't really show me the x-rays, but tried to push me on a replacement tooth and tried to heighten my fears if I don't do it.
Didn't trust him and basically they told me to wait outside, after waiting a bit, one of the assistants presents me with a bill and said they can take my tooth out today and schedule a replacement tooth in the following weeks, but then said I can do it today, I hesitated thinking what, but then said I'll call back. The girl gets on the bluetooth and I didn't really expect anything any more at this point and after a couple of minutes tells me that they can't help me and doctor will call back as he has to gather things together, then I'm thinking WTF!!!
Well I gave them benefit of the doubt and waited a week for their response, and today Tue 4/20/21, no response at all, what a bunch of bullshitters!!!
The main reason I went there was on recommendation for Dr. Devereaux, which I can't say anything about because I didnt get to see him. My tooth was in such pain and they told me there was infection, but they were so busy trying to sell me to removing and replacing the tooth, they didn't even prescribe any medication for me. I asked them at the office and they said doctor will prescribe, when I left, they didn't even ask me where I want to get it, meaning they didn't give a jack that I was in pain and didn't even address the immediate issue!!! I had to call back twice, get that, twice and then they called my pharmacist. Again I stress this place is a slaughterhouse assembly line, slit your throat with a blunt saw and hack away without the slightest care how you feel!!! On top of that they charged me $9 for the visit for basically not doing anything.
So not trusting the so called slimebag dentist, I already had in mind for a second opinion and rescheduled a dental appointment at Leong Dental for Thu 4/15/21, I met with Dr. Pong there and that office was very professional and explained everything to me, Dr. Pong also showed me my x-rays and guess what??? My tooth was not cracked, so not only did Ala Moana Dental lie time, but tried to slimeball sales pitch me needing a new tooth.
I felt I could trust Dr. Pong as she explained everything to me and gave me options. Though my tooth wasn't cracked, she recommended it be removed, but I didn't have to get a new tooth in place. She was very professional about it and if I did want a replacement tooth, which I will get, recommended me 2 places based on location and gave me choices. Most of all I didn't get charge for the visit that day.
I base my decisions on talking to people and I'm pretty good at reading people trying to bs. Based on my experience, I was able to trust Dr. Pong and am very satisfied with my second visit at Leong Dental and recommend them, but I will never go back to Ala Moana Dental Care and want to warn everyone about them so they can avoid nasty experiences that they shouldn't need to go through. read more