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Ben Bridge Jeweler

3.4 (106 reviews)
Open 10:00 am - 5:30 pm
Updated 1 month ago

Services - Ben Bridge Jeweler

Watch cleaning

Watch part repair

Watch part replacement

1 More Service

Watch seal testing

Ben Bridge Jeweler Photos

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Recommended Reviews - Ben Bridge Jeweler

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I bought a gold necklace from Ben Bridge (Alderwood Mall, Lynnwood WA) in 2023 as a birthday gift for my daughter. Within two months, a small heart charm fell off. Hoping it was a one-time issue, I later bought her a bracelet from the same brand for Christmas 2024. Unfortunately, it broke twice in a short time. After leaving a review, I was contacted by their team. They apologized and promised to help--but nothing was resolved. Now, the necklace is falling apart too: the base inside the heart charm came loose, and my daughter was heartbroken again. It's shocking that a brand like Ben Bridge sells jewelry of such poor quality. I expected lasting pieces, not constant repairs and disappointment I'm including photos to show how the necklace looked when purchased and what it looks like now. This kind of damage after such short use is unacceptable.

Rolex Daytona Panda 126500LN
Nate D.

Matt Treich and team are incredible at helping me navigate my rolex stainless steel pro collection! Could not be more thrilled by Ben Bridge!

Adam H.

I have been a client of the downtown Ben Bridge for roughly a decade. I have dealt with multiple sales people over the years & have only ever had amazing experiences. My current sales rep is Zach whom I am loyal to, but everyone who works there is knowledgeable, helpful, & friendly. I read a review on here saying they treat you differently based on how you look. I have not found this to be the case. Every time I stop by I am in a t-shirt, hoodie, or equally casual attire, yet I am always treated with respect. I have dealt with different BB locations across the country, and this is hands-down my favorite. I whole-heartedly recommend.

Daniel S.

I got the vibe that they treated people differently based on how they looked. This is very unfortunate considering i have equal means to others in the store. I was quickly turned away. I went in for a simple resizing and was turned away.

Oscar V.

I went to Ben Bridge in Seattle downtown to get a new watch (the third time I purchased a watch from this store) and got a Grand Seiko GMT. It has been great to work with David, and from sure will come back for a new timepiece

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6 months ago

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1 year ago

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3 years ago

Super helpful! Worked with David and he was a great salesman- let me try on a gorgeous bracelet

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6 years ago

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Ask the Community - Ben Bridge Jeweler

Does any one have an experience they can share about the maintenance plans for there engagement rings?

Thank you for the question. Ben Bridge has different warranties depending on the merchandise you… Read more

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Review Highlights - Ben Bridge Jeweler

She was very knowledgeable about the Rolex brand and wasn't being very pushy about selling the watch.

Mentioned in 2 reviews

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Ballard Time Shop - Ballard Time Shop a family owned business since 1925. Welcome!

Ballard Time Shop

(50 reviews)

Ballard

Grumpy, unhelpful, and rarely open…read more I needed a watch repair so I called multiple times and they never returned my call. When I stopped in, I pulled out my watch and the man grumbled and pointed at the woman without saying anything. The woman said she "doesn't do watches anymore." When I asked for a recommendation, she said she didn't have any. I live nearby and often walk past the store; they rarely seem to be open, even during their listed hours.

Jack K. Seattle, WA…read more Took my Beehive Seth Thomas Mantle Clock to the Ballard Time Shop. Donna, the woman working at the shop, said it needed to be cleaned and charged me $400. She also said that the former clock repairman had died, but she had a retired "engineer" that worked on the clocks, which right there was a red flag. I was told it would take two to three weeks to clean. It took five. When I tried winding it after I took it home, I found Donna had replaced my original brass key with a metal key made in India that didn't even fit my clock. Over the phone, Donna started arguing with me that she had given me the key I had brought in with my clock. When I returned to the shop with the clock and the metal key that didn't fit my clock, Donna tried claiming that the friend that was with me when I picked it up must have picked up the metal key from the counter. She would never answer directly what had happened to my key. She finally gave me the only key she said she had that would fit my clock. It wasn't my original one. As I was winding my clock three weeks later, a metal part dropped out of the the mechanism inside. Since then my clock doesn't chime properly. For example, it will chime four times when it is six, making a noise when skipping the other two chimes. At twelve, it doesn't chime at all. Supposedly my clock was only going to be cleaned. I suspect that Donna, or her "engineer" clock repairman, replaced the original mechanism with another. I plan to take my clock to another clock repair shop to see if I can get it fixed. I would never take it back to the Ballard Time Shop.

Ben Bridge Jeweler - jewelry - Updated May 2026

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