I had a wonderful visit at Ben Bridge and my personal jeweler, Cheyenne, could not have been kinder, a better listener, and understood exactly what I was looking for. There was zero pressure to make a decision and she did an amazing job explaining the process that would work best for my needs. I appreciate all the time she spent and look forward to continuing to work with her and Ben Bridge. I highly recommend her and them. read more

As Miami Fl natives we LOVE to visit Seattle. Our sales representative was a blessing to work with and made sure we felt right at home. Can't wait to visit and pick up another piece. Greetings from Miami read more

Ben Bridge Jeweler - Hospitality - Jewelry Near Me - Seattle, Washington

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My partner and I stopped in to Ben Bridge to look at watches. We were greeted by a most engaging and charming man named Taylor. My partner had previously purchased his watch here and had amazing service. I had a lot of questions and wasn't sure which watch (if any) I wanted. Taylor was patient, funny, and helpful without being pushy, which to me, is the magic combination. When I decide which watch I want, I'll be back here to work with him. read more

I bought a gold necklace from Ben Bridge (Alderwood Mall, Lynnwood WA) in 2023 as a birthday gift for my daughter. Within two months, a small heart charm fell off. Hoping it was a one-time issue, I later bought her a bracelet from the same brand for Christmas 2024. Unfortunately, it broke twice in a short time. After leaving a review, I was contacted by their team. They apologized and promised to help--but nothing was resolved. Now, the necklace is falling apart too: the base inside the heart charm came loose, and my daughter was heartbroken again. It's shocking that a brand like Ben Bridge sells jewelry of such poor quality. I expected lasting pieces, not constant repairs and disappointment I'm including photos to show how the necklace looked when purchased and what it looks like now. This kind of damage after such short use is unacceptable. read more

Ben Bridge Jeweler - Jewelry Near Me - Seattle, Washington

Ben Bridge Jeweler in Silverdale was excellent. Vicki Reichel is an outstanding personal jeweler...very helpful, knowledgable, and responsive! I was so pleased with her service and help. read more

Last week I was on a journey to repair my Rolex. Ben Bridge Jeweler was the place I had my worst experience. I went to Alvin Goldfarb's and Nesbit's. Both places were met with a smiley faces and helpful staffs trying to help and explaining about the repair process. However, when I went to Ben Bridge, there was no person greeting us. We needed to walk around and ask around to find the right person. Then I was met with an unfriendly face and he did not explain anything about the process nor was anything helpful. My girlfriend also noticed the difference right away as well. I'm sad that the only official Rolex authorized dealer and watchmaker in town is them. I hope we can have alternative so they can be nicer to their customers. read more

I have been a client of the downtown Ben Bridge for roughly a decade. I have dealt with multiple sales people over the years & have only ever had amazing experiences. My current sales rep is Zach whom I am loyal to, but everyone who works there is knowledgeable, helpful, & friendly. I read a review on here saying they treat you differently based on how you look. I have not found this to be the case. Every time I stop by I am in a t-shirt, hoodie, or equally casual attire, yet I am always treated with respect. I have dealt with different BB locations across the country, and this is hands-down my favorite. I whole-heartedly recommend. read more

Ben Bridge Jeweler - Jewelry Near Me - Seattle, Washington

Matt Treich and team are incredible at helping me navigate my rolex stainless steel pro collection! Could not be more thrilled by Ben Bridge! read more

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We were visiting Seattle and needed some jewelry related help quickly, and Jordan was absolutely wonderful in assisting us. Highly recommend this store. read more

First time visiting Rolex / Ben Bridge in downtown Seattle to put my name on the waiting list of a watch I want and to replace a battery in my wife's watch. I was a little nervous but YI, Rolex sales person, made me feel welcomed. Really enjoyed talking about watches with YI. And two employees who helped me with my wife's watch were very attentive and professional. Oh, those security guards, very nice people. They greet you when you walk in and they thank you when you leave. I do not know if they are suppose to do that but I liked it. I may have to wait for a year or two for the Rolex watch but my experience here was A+. read more

Yi Lin, is someone I'd highly recommend working with at Ben Bridge, as she is a consummate professional. Been working with Yi, as a first time client with Ben Bridge & she was able to track down a Rolex for myself in less than six (6) months & was an absolute breeze to work with throughout the process. As a nervous first time purchaser - she walked myself thru every step of the process, told me to keep my chin up throughout the wait and eventually we'd be able to track down a watch at MSRP, which in 2023 can be a definite challenge. Afterward completing the purchase - she helped myself get the watch sized perfectly & walked myself thru all of the features (crown, glidelock clasp, winding, etc.) along with answering any other questions I had. Great job Yi! read more

David provided the best buying experience I've ever had, especially for my first Rolex purchase. The service at his store was exceptional, making the entire process smooth and enjoyable. This will definitely be my go-to place for watches and jewelry because great service matters--and they truly deliver! Thank you Ben Bridges and David. read more

After less than eight months, Dan got me my 'Batman' with Jubilee bracelet. To the initiated, obtaining that particular watch can and often takes years, if at all. You can purchase an outstanding Rolex through a great dealer instead of diving into the murky 'grey' market. Dan was true to his word! After Ben Bridges had serviced my Submariner, I asked Dan to please remember me regarding purchasing a Batman. Rolex collectors understand the gravity of my request, which is essentially impossible. A ping on my phone indicated Dan had done what I considered impossible. I strongly recommend Ben Bridges (my Sub-no Date looks new) as your go-to jeweler. I also suggest speaking with Dan about whether you want a Rolex (hard to get) sports model or whatever suits your fancy. He is the consummate professional and 'knows his watches.' In addition to my watch, I met a great person. read more

I got the vibe that they treated people differently based on how they looked. This is very unfortunate considering i have equal means to others in the store. I was quickly turned away. I went in for a simple resizing and was turned away. read more

Ben Bridge Jeweler - Jewelry Near Me - Seattle, Washington

Was looking for a Rolex as a valentine's gift. They wouldn't even tell me whether the watch I wanted was or wasn't in stock over the phone. Luckily their incompetence was not shared amongst their peers in California. read more

Super helpful! Worked with David and he was a great salesman- let me try on a gorgeous bracelet

Dan in the Rolex shop is awesome! Few and far between but I love it when I get a call from him. As Seattle's only Rolex AD (that I know of) you should swing by and check it out. Beautiful showroom with lots of jewelry options in the heart of Seattle! read more

I went to Ben Bridge in Seattle downtown to get a new watch (the third time I purchased a watch from this store) and got a Grand Seiko GMT. It has been great to work with David, and from sure will come back for a new timepiece read more

Ben Bridge Jeweler - Jewelry Near Me - Seattle, Washington

Laura was a delight to deal with and ultimately the determining factor in why we purchased there. She was friendly, knowledgeable and quickly gained our trust. She took the time to show my wife several options of what she was looking for before custom designing exactly what she wanted. It was the type of experience you expect but don't always get. I'm a return customer now for certain. read more

I would like to thank Zach Bridges for helping me out and being honest. I came in to check out a Rolex and Tudor watches. I was in town for Vacation and wanted to check out what they had in stock. of course they didn't have any Rolex in stock but they did have display models to try on. Zach was honest enough to tell me that unfortunately he would have to take care of his local customers if any Rolex's models came in. We went to check out the Tudor black bays. Zach was very knowledgeable and showed me the black bay heritage. I fell In love. I told Zach i would be in contact with him, sure enough an hour later i was back and purchased the black bay heritage. Thank you Zach. I have family up in Washington and would definitely pass by and purchase a Rolex from Zach if i ever get a call from him. read more

Ben Bridge Jeweler - Display model - Jewelry Near Me - Seattle, Washington

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I took my Cartier watch for a new battery. The service was adequate - but the customer service was not. No one was at the Cartier area - so a security guard found a sales person for me. I gave the sales person my receipt- and when he returned with my watch - he went to a counter across the store and shouted to ask me if I wanted to look at a Cartier watch. I replied I was picking up my Cartier watch. I walked across the store to the sales person and paid for the service. He just handed me the watch without any packaging or a bag. The watch had not been polished with a cloth. I am very disappointed with the customer service. read more

I have been a watch customer at this location for almost three years and I look forward to continue on as a customer. Shari is super wonderful and helped my wife and I through the watch buying process a few times now. All the staff though is pretty nice and helpful and one thing I really like is that I see the same faces each time I come - this is good because over time your sales person will learn about your interests, and recommend pieces that fit your style. For those getting into watch collecting, this is one of the intangibles that you will value over time and I cannot stress this enough as a hallmark of a good store. To add on to that, I also like the diversity in watch brands. Naturally, they have Rolex but they also have Grand Seiko, Tudor, Hamilton, Cartier, Breitling, and Panerai to name a few. On my most recent trip, I ordered a Grand Seiko and a Tudor. Don't hesitate to introduce yourself, and inquire about watches. read more

We love Be Bridge at Ala Moana and have worked with Hiroko and also Kenneth. They both provided excellent service, often replying to questions by text even after hours. We have bought a few items here and have been completely satisfied with everything. Highly recommended! read more

These people are something else. As another reviewer put it, they're just plain rude. I walked in to a completely empty store (of course, in retrospect, why would anyone go into a Rolex boutique - they won't sell you anything unless you're a grey market dealer) to look around. I wanted to try on a specific Rolex that I've been interested in and possibly get on the waitlist. My interaction with the staff started out pleasantly enough, although the sales associate didn't bother to introduce herself or ask my name. She noticed I was already wearing a Rolex and asked where I purchased it. I told her I purchased it in another city, and that was pretty much that. Nothing they can do for me. After asking again about the watch in question, I was curtly informed that since I have a "relationship" with another AD, that I should take my business there. Wouldn't even give me her card. It seems Ben Bridge has decided that people aren't allowed to move. read more

Ben Bridge Seattle went above and beyond to assist my 90+ year old grandmother with cutting off her wedding ring, which was causing her finger swelling and pain. Zach from Ben Bridge offered to drive to her house on his lunch break to cut the ring off in order to prevent her from going out in the middle of a pandemic since she is in a vulnerable population. Ben Bridge's customer service is EXCELLENT. We will be going to them to get my grandmother's ring resized! read more

Been on a waitlist for a rolex 124270 since 5/19/2021. I know of 2 people that received their watch (same model) that had put their name in after I did and gotten theirs. They are nice to your face but thats about it. They only do business with you if you are deemed 'important' to them. I think alot of people are hesitant writing bad reviews in fear of burning 'relationship' with them. But I will not shop at here so it doesn't matter. When I had visited, I was wearing my tudor bb36 and one lady literally scoffed at me after I mentioned I got it grey for 2k off retail. This place is a joke. read more

I brought my Rolex submariner to remove some links and they scratched my watch with the screwdriver. Didn't even acknowledge it and thought I didn't notice. He scratched it right in front of me. I would recommend going somewhere to fix your watch or at least take pictures before letting them touch it so you have proof of the condition. read more

The current address is a temporary location in the former Brooks Brothers as they build out a new location nearby. And while it may not look as nice, Ben Bridge still delivers a great selection and service to match. I have purchased two watches - an Omega Speedmaster when they still carried Omega and a Grand Seiko GMT more recently. Both experiences were great - definitely one that is more informational and consultative rather than high pressure. I can only speak to watches (and not jewelry) but the selection is excellent - everything from solid value brands like Hamilton and Tissot to high end brands like Rolex, Grand Seiko, Breitling, Panerai, etc. For the Grand Seiko purchase, I worked with David, and he was great in explaining the various movements and differences within the Grand Seiko line. Definitely a great place to shop for watches unless you are looking for an Apple watch :). read more

It's surprising to see positive reviews for Mike Albright, as the service I received was not close to what I would expect for a watch purchase upwards of a $1000 and certainly not for the $8000+ I was spending. My watch order was delayed but the real issue is that Mike did not once reach out to me to update me on it, and after I called him about the status, Mike failed to follow-up as he had promised. I took the time to come into the store to discuss the situation, yet he made no effort to empathize or retain me as a client. There are plenty of watch dealers out there, folks! read more

I would definitely recommend Ben Bridge they are always extremely friendly. I had the privilege of working with Z one of the sales persons she helped me pick out a beautiful Grand Seiko watch. At that time I told her that I would be extremely interested in purchasing a new Rolex submariner she said she would let me know as soon as she got one and she followed through just like she said she would. read more

I am truly surprised to see negative reviews here and I am glad I did not let that detour me from Ben Bridge. I had the pleasure of meeting Dan, a Rolex specialist, who made my experience flawless. I was looking to commemorate a graduation of mine and purchasing a timepiece is a special moment for anyone doing so. Not all authorized dealers of Rolex handle their customers with such grace and empathy. I would also like to thank everyone at Ben Bridge for their amazing customer service. Everything from the friendly greeting at the door, being offered water, resizing the watch, and letting us use the temporary restroom--we were made to feel extremely comfortable even though this is a temporary location for them. Thank you Dan for helping make my graduation that much more special and looking forward to celebrating more milestones at Ben Bridge! read more

This was my second stop to a brick and mortar jewelry store in downtown Seattle to look at engagement rings. After receiving subpar service at another store, I was so happy to feel well taken care of and educated here at Ben Bridge, thanks solely to Joanna. Her service/ attention to us was more like 5 stars, to be honest. However, I didn't love the selection at the Ben Bridge downtown location, which is why this experience is 3-stars. Joanna mentioned that their in-store inventory wasn't really a good indicator of the vast selection online. And I haven't looked at their website, but I'm sure she's right. However, I felt like most of what I was looking at in store was just either outdated or like everything I've seen out there. There wasn't anything really unique that I gravitated towards. Many of the bands were chunky and thick. And a majority of what they had in-store was halo style with diamonds on the bands, as well. I know that's probably really popular. But it's not what I'm looking for, so that knocked out most of their in-store inventory for me. There was one ring I tried on that was awesome and kind of unique--but the price tag was so enormous it just felt like an immediate "no" for us. I will say that Joanna so very patient with us and I pretty much said "no" to most of the rings she showed us. What a trooper. And I would totally consider reaching out to her to send her ring styles I like via email so that she could see what their online inventory looked like. But it's always kind of a bummer not to find anything that suits your tastes at the physical store--espeically since I'd never purchase a ring without seeing it on my hand, first. TL;DR: 5-star service with Joanna. But the in-store selection was a bummer. However, I'd consider working with them to see if their online inventory had something that suited my style. read more

I got A Hamilton Field Khaki automatic for my son at near close of business hour on my last day prior to departure. The sales executive was very patient and helpful. We went through many Hamilton models, from the retro version to the manual wound until we finally settled on the automatic. I got out of the store contented with the service especially as the watch is supposed to mark a major milestone for my son who attended an externship program in the area. I continue to touch base with Mike Albright, the sales manager who assisted me. read more

Reviewing my experience with Dan, one of the Rolex professionals at the store. I was interested in the Deepsea James Cameron, which they didn't have at the time. He educated me on the Rolex brand and answered all my questions. I got on the waiting list and 6 months later I received a call that they received a Deepsea and my name came up. Amazing they kept my name on their list that long and actually followed up with me. I went in the next day and completed the purchase. The process was easy and never felt pressured. A year later I reached out to Dan on a Yacht-master for my father and in a few months he picked up his new watch. Fantastic customer service! It is really important for me to do business with someone that is genuine. Looking forward to continued business with them. read more

Have been a long time client of Ben Bridge. I wanted the Rolex Gmt Batman. They got one quickly for me and provided me with great service as usual! Highly recommend them. Absolutely love the new watch. read more

Ben Bridge Jeweler - Jewelry Near Me - Seattle, Washington

Disclaimer: my experience here has been regarding maintenance and cleaning of my engagement ring and wedding band. Located on the corner of 4th Avenue and Pike Street, this place is not hard to miss. The staff are friendly and knowledgeable about their merchandise. Cleanings for rings take about 5 minutes. They check for any loose stones too. My recommendation for this place: always get their care plan. It covers cleaning and even rhodium plating fees. ** If you get rhodium plating it could take up to two weeks with the care plan or a couple of days without the care plan and for a price. ** read more

I went in today for my second visit to look at a new Rolex. On my first visit, Benito was very helpful and patient and I really enjoyed learning about some of the lesser-known details on some of the models. I went back in today to make a purchase, and unfortunately Benito was not in. The gentleman working the Rolex "room" today (Tuesday 13Mar at 5pm) seem annoyed that I came in, even though I was the only customer in the store! I was prepared to make a purchase - the $8,000 Explorer II, white face, which they had in stock. This "gentleman" was so rude, condescending, impatient, and had such attitude, that I literally walked out. He was tall, with a beard, scruffy and unkempt looking. He seemed bothered that I interrupted his conversation with the security guard. I missed his name but if the Ben Bridge management reads this review I would encourage you to look into this matter. I will not step foot back into this store and have sent an email to the corporate email address. I look forward to making this purchase elsewhere! read more

I've been here several times and for the most part have received pretty decent service. N usually comes in here with questions or needs advice regarding his watch. The watch guy is super knowledgeable, friendly and patient. A watch like the kinds sold here are huge purchases so I understand wanting to know as much as you can, and so does he. I have also purchased a beautiful garnet ring from here as a treat to myself. The woman who helped me then was spectacular, I have forgotten her name but she was excellent and remembered me on future visits. Wonderful service. On my most recent trip here I was acting as sounding board to my friend who was also looking at watches. Again we received awesome service from the man in watches. He was patient and really laid back making the whole experience way more fun. Since we were here my friend thought that we should check out some engagement rings. She's married and I'm not getting married in the foreseeable future but why not? It'll give me a good idea of what I like and don't like for when the time comes to start dropping massive hints. It took a while to flag down an employee and when we did it was very cold unfriendly service. We were both dressed VERY casually, like yoga pants and tee shirts casual. I feel that this greatly influenced the customer service we received. While I tried on a few rings I felt rushed and even worse, a burden. Maybe when the time comes I'll come back, but until then that experience left a sour taste. read more

This review is a composite of ~5 visits to Ben Bridge downtown. Most recently, my opinion and average experience at this store was improved by a customer service rep named Emily. Bravo Emily, for being a standout at your store. She helped me without judgement or history, and followed up on several difficult questions about watches. My first visit to BB was centered on engagement ring purchasing. The jeweler was helpful and educated me on the cut, clarity, and carat weight decisions I had to make. Unfortunately the first visit was an outlier. Several follow up visits to look at watches were met with skepticism that I was a real buyer, despite wearing a high value watch already. Most of the staff dismissed me immediately because I am in my late 20s, and made it clear that I was an inconvenience that likely didn't have money to spend. This sentiment has stayed with me, and despite developing a watch collection, I have not made a large purchase ($500+) at Ben Bridge because of the elitist attitude on multiple occasions. Unfortunately, Ben Bridge also has the issue of simply over pricing diamonds. Comparable stones and settings were 20% cheaper if you are willing to visit competitors in Renton or Lynnwood. The wristwatch selection is quite great, but as a certified dealer, they cannot deviate from full MSRP much at all. (Not their fault) So, again, pricing is at the very top of the market range. The redeeming element is that Ben Bridge is an authorized repair center for many remarkable brands, including Panerai, Rolex, and Breitling. This means they are a safe place to bring such items for repair or review. But be prepared to pay for the peace of mind and certainty. Overall, Ben Bridge downtown is a great place to window shop, but customer service lags unless you look like you are about to spend thousands of dollars. read more

Charged $45 for replacing a battery and promised it by 4pm the next day (24 hour turnaround). Delivered on the promise but the price is outrageous. Ive brought it to other locations where it was done free of charge for the price of the battery. My fault for not walking out and going somewhere else. read more