Got a nice little note with my sundae apologizing for being out of M&Ms and got some extra toppings. Really appreciate the gesture and great customer service. I've switched to Ben & Jerry's for my daily sweet treat! read more

Same ice cream you can buy anywhere, just more expensive. They were seemingly low on inventory, understaffed, and no working restrooms

Soft serve ice cream I guess the ice cream is going downhill at Ben and Jerry's maybe focus a on product and not politics. read more

I just really like Ben and Jerry's ice cream. Came with my son on a Friday evening. It was crowded but the line moved quickly. More expensive than buying a pint but the dipped cone with sprinkles, topped with gummy bears is a child's dream come true, especially being able to walk outside in beautiful weather. Much too big for a 7 year old but it was delightful. The experience of being able to go to the playground down the street while eating a giant cone was worth more than the $10 price tag. read more

Worst experience ever when my partner recently ordered a custom ice cream cake for my birthday. I selected what I had wanted and we put the order in online 3 days (Weds) before the scheduled pickup day (Sat). We received an email saying that an employee would reach out to call us to confirm the details. We never received a call so we weren't sure if they were even going to be able to make the cake for whatever reason as we never got confirmation. We tried multiple attempts to call the store each day and no one ever picked up (we had other questions we wanted to ask in regards to the cake). I understand that they're located in Seaport area but I just can't imagine it to be thaat busy at the end of November. But who knows maybe it is. Either way no one would pick up and leaving a voicemail was impossible because the voice mailbox was full. Finally on the day of pickup, we took a gamble and went to the store and luckily the cake was made and ready for pickup. HOWEVER... they made the custom cake wrong. We left the highly traffic area and was well on our way home when we noticed on the invoice that one of the flavors was wrong. I had picked Half Baked and Milk&Cookies. On the invoice they had incorrectly put Mint instead of Milk&Cookies. We called the store and they finally picked up their call today for once and the worker confirmed it would most likely be the Mint flavor. The worker offered to give us another one of their cakes that they had in store but we did not want another cake as we had wanted the custom for a reason plus driving back into Seaport area on a Saturday is such a pain. She said that the manager would get in touch with us for a solution. The manager called and offered to have us come back to the store the next day for a free cake coupon for the next time we order a cake. With the experience that we've had with Ben&Jerry's we did not want this and just wanted a refund. When I had chosen the 2 flavored cake, I did not know I would receive a bonus "flavor" of frosting on top as thick as the bottom ice cream flavor Mint. Why was the frosting so thick, is that normal lol. I literally had to scrape all that frosting off. No hate to the mint lovers but mint on a cake combined with another flavor just aint it. I would like to believe if it was any of the other flavors that Ben&Jerrys has it might've been okay. But mint is just a god awful flavor to be put in for a cake and to be paired with the Half Baked. It's like I'm eating choco+vanilla icecream with some toothpaste mixed in. Horrendous. Very unfortunate that this was my experience with Ben&Jerry's cake as I had high expectations. The cake being half wrong and the difficulty in trying to get in contact with the store was beyond frustrating. read more

Ben & Jerry’s - Ice Cream & Frozen Yogurt Near Me - Boston, Massachusetts

The ice cream was amazing, let's get that right. What was very uncomfortable was that atmosphere behind the counter. Five employees, one helping us, four girls staring at us, dirty looks, hearing snarky comments. What I could relate it to lately is the gen z stare but with unwarranted attitude. My girlfriend is anxious about going out to public places and this just made her shut down completely. Our fun day no longer fun. Ben and Jerry's was supposed to be good. read more

This ben and Jerry's has a great location in the center of the seaport. The store is pretty small so if you are with a big group maybe not the most practical. It also has no indoor seating. They pretty much have all the flavors of Ben and Jerry's imaginable and a fridge of pints to take home. You really can never go wrong with Ben and Jerry's. read more

Ben & Jerry’s - Half baked, chunky monkey - Ice Cream & Frozen Yogurt Near Me - Boston, Massachusetts

This place is tiny inside BUT there's enough seating one block down by the cinema that taking it to go is ideal plus you can enjoy the Boston weather. I mean there's no really much to say about Ben & Jerry's if you've already been eating the ice cream at the store. It's freaking delicious. Honestly this was so good, affordable and beats an overpriced dessert you'd find at any restaurant in Seaport. If you've eaten in seaport, you get it. And they're open later than most! read more

Ben & Jerry’s - Ice Cream & Frozen Yogurt Near Me - Boston, Massachusetts

We just visited this location on a Sunday afternoon and were pretty disappointed with not only the ice creams consistency (melted) but the whole team behind the counter. My friend asked for The Tonight Dough and proceeded to get questioned "do you really want that?" Come to find out, that flavor was in the back and she didn't wanna grab it. She then took another 5 minutes to get it and said it was too frozen to serve. Wouldn't recommend this icecream spot in the city. read more

A small B & J scoop shop but pleasantly open late, even on a Sunday night. This was awesome as I really wanted a little sweet something after dinner. Wide selection of ice creams here but it seemed like all of them had some sort of chocolate in them. I'm not a chocolate eater in the evenings as the caffeine keeps me awake. Just as I was able to give up, I spotted the Caramel Cookie Fix at the end of the display. Vanilla ice cream with salted caramel swirls and shortbread cookie. Perfect! A little pricey at $6 for a small, but it's quality. [Review 9886 overall, 1464 of 2018.] read more

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Had ice cream here late at night after a dinner and it was the perfect end to the night. It was kind of busy at this location because it was close to the convention, but regardless really good. The only complaint I've got about this place is that they really need to clean the floors and tables a bit more often... Because it gets messy and kind of uncomfortable to be there... read more

Ben & Jerry’s - Flavor - Ice Cream & Frozen Yogurt Near Me - Boston, Massachusetts

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The cake was amazing and so pretty. Its a simple process order online and pick up at the window. For 10 inches it was huge. I def gave all my party guest the advice. A 10in was 44$ 2 flavors of ice cream and they have set decorations you can choose from. read more

Ben & Jerry’s - Ice Cream & Frozen Yogurt Near Me - Boston, Massachusetts

A decent ice cream joint, but they struggle to keep up with the amount of customers. There can be quite a wait at times, and the shop gets pretty dirty. The servers are friendly, and the ice cream is delicious. My nephew prefers Ben and Jerry's over J.P. Licks because he is not a fan of chocolate, and Ben and Jerry's has more variety without chocolate. read more

I was looking forward to this when I got to town because this would be my first time getting Ben and Jerry's from their actual ice cream shops. The experience was just okay, but the ice cream was 5/5! I wish there were some chairs or outdoor seating to sit and enjoy your ice cream. The cups are also very earth friendly, which I support! But eat quickly unless you want your cup to get soggy. Wish the cups were just a tad more durable. read more

Ben & Jerry’s - Tonight Dough - Ice Cream & Frozen Yogurt Near Me - Boston, Massachusetts

Love Ben and Jerry's and it was nice to visit an actual store instead of the usual CVS movie night run. Very solid waffle cone and loved that there was a mint flavor (even though I would've preferred the Mint Chocolate Cookie). That said, super small range of flavor options and not any of the traditional favorites (Where was the Americone Dream and Cherry Garcia?!?). Would come back, but when I'm craving a flavor, still have to go to CVS! read more

This was a stand on Boston Harbor. finally tried the Cherry Garcia!! It was awesome along side a scoop of Coffee Coffee Buzz Buzz. Eaten outside the New England Aquarium after a whale watching boat ride! Hubbo's two scoops were Americone Dream and he actually complained that it might have more "stuff" in it than when we buy the pints in the store. Terrible problem! Ha! Do ppl ever rate B&J low? UnAmerican! read more

I love Ben & Jerry's pints so I thought why not give their ice cream shops a try? I was in the mood to try a new flavor and got salted caramel blondie and it was alright but I definitely wouldn't order it again. The ice cream melted insanely fast though so I'll probably be sticking with the grocery store pints. free read more

Ben & Jerry’s - Salted Caramel Blondie - Ice Cream & Frozen Yogurt Near Me - Boston, Massachusetts

I came here with friends the other night. I think for people who aren't gluten and diary free it's fine. But unfortunately they didn't have many ice-creams to choose from. So they only dairy free but no gluten free options which was disappointing. read more

Went for ice cream with my family tonight. Had one of the worst experiences. Employee was very rude ,store was extremely dirty. Don't know why we even stayed. Other customers were just as disturbed by this employees behavior and rudeness. If you want ice cream with a side of extreme rudeness then this is the place to go. No ice cream was worth this experience!!! Shame on Ben and Jerry for letting this employee represent them. Unfortunately I have to give a star would rather give nothing. read more

The Sunday's are not always consistent but the shakes are very good. There's also not usually too long of a line. However there are not many flavors. read more

I like it for sure! But it was really expensive for ice cream. We paid $11 for two single scoops.

good and quick service they also have good music. Its not that big of a place but how fast they are with your order makes up for it. I have no complaints about Tom and Jerrys. read more

It's a gem to find a Ben & Jerry's out in this concrete jungle of the Seaport. I wasn't craving for the taiyaki around the corner so I got a nice kiddie scoop on a sugar cone of the new Toffee Break ($5) flavor. To die for. I sampled the non-dairy caramel almond brittle and didn't like the almond extract flavor. Toffee break - Buttery Brown Sugar Ice Cream with Almond Brittle & a Toffee Caramel Swirl Service was fast and nice. Small seating area but if it's a nice day out enjoy it! read more

great customer service even during the inconvenience, super friendly staff and amazing ice cream

fridges are somewhat organized. staff are prompt with orders no line pileup. not a huge flavor selection. read more

Ben & Jerry’s - inside - Ice Cream & Frozen Yogurt Near Me - Boston, Massachusetts

Stopped by here on a Saturday afternoon. Standard Ben & Jerry's with all the fun flavors, but the really tiny location in a high-traffic area made for long wait times. I got the lite mocha fudge ice cream, which was DELICIOUS. Would highly recommend if you like cold brew and brownies. It supposedly has less sugar than the non-lite flavors, but it was still pretty sweet so I couldn't even tell. I also tried the cinndoughrella which tasted just like a Cinnabon - amazing! read more

We all know Ben & Jerry's ice cream is awesome. We also know we can get it for a lot cheaper next door at CVS or 7-Eleven. We go to the scoop shop for two things, selection and customer service. This shop has selection, but not so much customer service. It's not common to go in and feel like you are interrupting the employee from some other task they are working on. They also don't really rinse the scoopers between orders. So I had pink in my white ice cream, which was discerning since I ordered a dairy free options. Luckily I don't have a dairy allergy, but I do have a friend who could have had an IBS attack from such lack of care. Today was though was the worse. I walk in just before 12:30 and the employee has her back to the door, scooping out all the old ice cream onto the new ice cream. That doesn't sound like a good thing for premium ice cream, but alright. So I wait and stand their for several minutes waiting to be acknowledged. All the while there was another employee who was carrying things from the front to the back room, who clearly saw me, but didn't offer his fellow employee a simple heads up. Anyways, after several minutes, I turned around and left without any ice cream. So yes, if you want Ben & Jerry's, pints are next door at CVS. If you want customer service, find yourself a JP Licks. read more

The lady there was rude today at 12:30 august 27th I ask for a small strawberry cheesecake with extra whip cream. She didn't even give me my extra whip it was when I asked she only put a little talking about "it's extra". When I left to to decline to pay an left the ice cream there. She gave an attitude and laugh at me along with another customer which i felt was rude. read more

Miserable experience. Place was filthy when I visited a while ago and the person helping me was very unpleasant. I'm not impressed with this place anymore. Ice cream seems like they're trying too hard to be creative. And it was SUPER expensive. Certainly will not return to this location. read more

Absolutely ridiculous - I received a gift card and I can not use it at the shop in the Seaport as the system doesn't accept them. I've never heard of such a thing, as the system accepts credit cards and a gift card has paid credited dollars to use. I live in the Seaport area and I would have to go to the Newbury shop to use the gift card. It's unfortunate as the staff are super friendly and chill but it's just upsetting to know that money that was already paid to the company can't be used at this location. The 3 star are cause the staff was nice about it. read more

I was able to leave my place in line, walk to Trader Joe's, decide I didn't want their ice cream, come back, walk to CVS, buy a pint of ice cream there, and come back again, and still have the people in front of me waiting.. read more

I think Kai is right in that B&J's stores are not that special since their ice cream can always be bought in a store. I think the ice cream on the stores is a bit tastier and fresher than the markets, it at least seems a bit creamier. But that could just be a placebo effect. Prices at this B&J's is a little pricey, but that is to be expected in the seaport. I can't really say too much about this place...it's just a basic ice cream shop. Service was adequate and the dining room was clean. Scoop sizes were average and there were a good amount of flavors. It wasn't too busy, but we also went on a cold November night. I'd probably give it a 3.5; but this is a new store and doesn't have many ratings. I'm having a good day, so I'll round up instead of down and give them a 4. Is it the best ice cream? No, and the seaport district really needs an original creamery or a JP Licks of some sort to pop up soon. But until then, I'll probably be back sometime in the summer when I go for an extended bathroom break. read more

This Ben and Jerry's was incredibly crowded when we went, but the line moved pretty quickly and the staff were still very polite. The flavors are always yummy and it was a great break from the heat. The location is super convenient since it's next to the Silver Line as well. read more

Whoever was working on Sunday night, Super Bowl Sunday, was completely and utterly awesome. She accommodated my family and remained very friendly and pleasant even though it was a super slow night due to the patriots being in the Super Bowl. I wish I could remember her name, I believe it was Octavia? But she definitely deserves a bonus or raise! read more

Ben & Jerry’s - Ice Cream & Frozen Yogurt Near Me - Boston, Massachusetts

I have visited this location twice for ice cream for my boys and the ice cream is expensive. One kids's cup and a small cup is $11.00. Now I am ok with that, but the young lady with the tattoos was very rude and nasty. Maybe she hates working, but how can you have out a tip jar and expect me to tip for service like that? The kids love the ice cream, but they sell the same ice cream two doors down at the CVS, so...all you have is the experience of eating at Ben & Jerry's and I think I will do the CVS route next time. read more

Awesome ice cream! They have lots of delicious favors they even have non dairy options, sorbets, and frozen yogurt. They have great customer service! Everyone is so friendly and helpful. read more

Horrible horrible horrible , walked 20mins to get a shake, they close at 11pm, it was 10pm and they denied me a shake . Not sure why you stay open and offer shakes on the menu but deny a paying customer service because you don't want to re clean the blender . Disgrace . read more

I am a return visitor to this location and was disgusted with the lack of service today. When I asked for lids on my ice cream my scooper literally scooped the top scoop off of the 3 scoop and 2 scoop to essentially make them a 2 scoop and 1 scoop. When I asked her what on earth she was doing she said sometimes scoops need to be tiny, these were non existent. Definitely will not be returning! read more

I needed a next-day ice cream cake ordered so I called to order one that was in stock. On the phone the person told me they didn't know if they could have writing on the cake because they "didn't know if the cake decorator was in tomorrow" then finally he figured out they would be in, I wanted a simple happy birthday message on the cake, I pay over the phone and the guy asks if I want to tip the cake decorator. Never heard of such a thing, I ask what is common and he says "15-20%" (which lands about $8 from a "large" cake) which I think is absurd for happy birthday on a $43+ cake. I reluctantly add $4 so they don't screw it up. Call the next day to pick it up 30 min early and inquire about the "cake decorator" being in- the girl tells me they're not in but she can just "write it in one minute" - why did I pre-tip a "cake decorator" then? It was also spelled wrong as the original transcriber didn't write too legibly. The girl was super nice and definitely didn't understand the "tipping the cake decorator" nonsense (I asked to make sure she was the one receiving the tip- she was not). Overpriced but delicious product and it is total highway robbery to even ask for a tip for the "decorating" -happy birthday written in fudge should be a given and not be made to seem like it deserves an $8 tip. read more