No idea why anyone would give this a 1 star review. We had a lot of fun. For $6 a head you get a 30-45 minute tour of their first ice cream factory. That was cool, hearing about the history, wins and losses (some flavors just weren't destined for greatness). and the entire behind-the-scenes processes. At the end you get a sample, though it is small. And once outside again you can buy as much as you want at the store. But for $6 that's not bad at all; we learned quite a bit about ice cream itself, which was cool. Highly recommended, and very easy to find just off the main highway/Rt 100. read more

Ben's most delicious ice cream flavors: Cherry Garcia Chocolate Fudge Brownie Half Baked Strawberry Cheesecake Pistachio Not that: this is real ice cream, not the awful tasting frozen dairy desert that has flooded the industry. read more

Before I wrote my own review, I had to go and read the 1 star reviews because I can't believe someone could give this place only 1 star. I do see their point, it is a bit of a "tourist trap" as evidenced by their paid 30 min tour and silly flavor graveyard but I think if you're someone that has enjoyed Ben and Jerry's ice cream, the "trap" actually feels like more of a feel good/nostalgia thing. Tickets for the tour are purchased online in advance. You are warned multiple times that you might not see actual production but we were lucky enough to see them making some cherry garcia when we went. The factory is pretty small as their majority production is done elsewhere where people that give 1 star reviews don't get to go. The ice cream that we got to try on the tour was available at the window and that was kind of a bummer. I will admit that it would have made the $50 I spent on the tour a bit less painful if we had some secret flavor. Either way, it was neat to see how they do things in an almost wonka-like way. After the tour we all had some ice cream from the window. Once again, it was the same flavors you can buy in the store. People were friendly enough and overall we had a great time. The ice cream was amazing as always! read more

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Came here for the factory tour! Can purchase tickets day of or online ahead of time. Tour guide was super friendly and kind! Had a free sample of some mint chocolate chunk ice cream and of course was absolutely incredible. Outside of the tour (about 30 mins) can check out the flavor graveyard, but definitely stop to get a little ice cream treat on the way up! read more

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We found this to be so fun! While there was a wait for ice cream, we felt it went quickly and we went in knowing it would take long so we didn't care. The graveyard was fun and hilarious and we enjoyed seeing the inside and how everything worked. Kitschy? Sure! But in a good way! read more

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Had the pleasure of spending the morning at Ben & Jerry's Factory Store just outside Stowe today. So much fun. We didn't get to do a tour though. None offered today but do not let that stop you. They have a great shop & lots of details about Ben & Jerry's everywhere. It really is a fun experience & definitely worth the visit. We didn't try any of the ice cream's.. it was just too early in the day. The parking is a breeze & the staff are very helpful. read more

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This was a fun stop. Ben & Jerry's is my fiancée's favorite ice cream, and when we planned a trip to Vermont this was immediately on the list "to do". When we got there we were lucky to get the last two spots for the next tour. While we waited, we were able to walk around, take some pics, and try some ice cream. They have different flavors for sale and you are able to enjoy them anywhere in the place, including the tour. It is obviously touristy, but is a fun experience, and don't forget to visit the flavor graveyard, some interesting flavors there. read more

Ben & Jerry’s - Ice Cream & Frozen Yogurt Near Me - Waterbury, Vermont

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Rating: 4.5 Came to the Ben and Jerry's factory for the tour. Booked a ticket online a head of time. The campus has bunch of interesting decorations and photo areas. There is designated guest parking where we parked and we go up the stairs into the campus. Followed the sign to the guest entrance. We did the tour of the factory which was about $7 per person and got a ticket for pint of ice cream as well which i believe is cheaper than buying one on its own. The tour started promptly at starting time and the staff was friendly and enthusiastic. We went through a theater where we go through the history of the company and then we went over to factory area where we see the production process. After that we are taken over to the tasting section where we get to try their mystery flavor/ exclusive flavor only available at the factory. They also show the ingredient list so that if someone has allergy or diary or gluten issues they offer alternate non dairy or non gluten options which was considerate of them. The sample size was good one mini scoop which was generous and they also offered cookie dough chunks as well during the tour. After the tour we looked around their gift shop and we traded our coupon for the pint ice cream and got ourselves an ice cream bowl. They also have ice cream shop area outside where you can enjoy ice cream on the spot and offer some of those exclusive options as well. I got their apple cider shake and my partner got the mash marrow sky flavor mini cup. The ice cream was good but i think we were all ice creamed out at that point. We stopped by their ice cream graveyard where they showcase their discontinued flavors which i thought was the interesting . They also had playground area for kids which is nice for families. Overall it's a nice experience and i would recommend visiting at least once for the tour. Price is reasonable and you get to learn about ben and jerry franchise and of course get some ice creams. read more

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Honestly worth the price. Tour is short but filled with lots of info along with plenty of exclusive flavors if you ask. Cute ice cream up and if you make the additional extra upon ticket purchase, it's $2 cheaper. Come ready for treats~ Tour guide answered all questions and tried to make it fun although the group seemed tired. A must if you haven't tried visited before. You can just come here for the ice cream itself and don't need to take the tour~ Check out exclusive flavors at the store front~ read more

Ben & Jerry’s - Ice Cream & Frozen Yogurt Near Me - Waterbury, Vermont

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It's a great 30 minute tour learning about the history of this delicious ice cream. The place is packed today but I'm sure it was much busier yesterday on the holiday weekend. Worth the line to enjoy the treat at the end. They have the plenty of seating to enjoy outside. The weather is perfect. Each employee can take up to 3 pints of ice cream home after each shift if they want for free. All the employees seemed very happy read more

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Cute factor for children and adults alike! Roughly $5 for a 30 min tour that goes through the history of the company, ice cream making machine process, and a scoop of a mystery flavor ice cream at the end. Our tour guide was enthusiastic. Solid experience. If you can't get a tour on the day / reserve ahead of time, note that you can still access the flavor graveyard, ice cream shop, and gift shop without the tour!! read more

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We came here for a tour, but unfortunately, they were not doing tours for another two hours so we were not able to do that. However, we were able to walk around the grounds and see the flavor graveyard. We also took some pictures and went into the store and then bought ice cream. It killed an hour. Kind of cool. Very crowded despite the rainy day read more

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Hard not to like a stop in Ben & Jerrys. we planned our trip to stay in Vermont for a week, and a seminal part of the trip would be a visit to the B&J grounds. we made it by the 5th day. We didn't get tour tickets ahead of time but as luck would have it, we got the last 2 tickets to the next tour when we stopped into the ticket booth. The tour was fine, nothing to brag about or really even recommend, but we did see the original factory floor in full operation. The grounds were interesting. If you want a good hack, drive to the back secondary parking area and you can take a 15 second walk to the ice cream "graveyard"(instead of a 5 minute walk from the main area uphill). We took some other fun pics on the grounds. Depending on how much you like crazy kids its fun. I thought there was maybe 100 too many kids but that's my issue, they were having a great fieldtrip. You gotta go, and ya gotta get a cone, cause its a very Vermont spot to hit, and enjoy. read more

Ben & Jerry’s - Ice Cream & Frozen Yogurt Near Me - Waterbury, Vermont

It's definitely a "must do" if you're in Stowe only because there's not a whole lot to do to begin with, so you might as well! The $5 tour was cheap enough, and as others have said, it was short, but I didn't mind. You get some intro remarks, a 7-minute video in a theater room, an upstairs view of the ice cream making stages, and then some facts and mystery flavor tasting. That's it! When it's too long, you'll have reviewers who say it was too long. They tell you how long it is---if that time frame is too short, and you're told the time frame, maybe don't book! We had about 30 people on our tour. People weren't even listening to the guide, Zoe, and were just chitchatting. We got some samples to try before the tour and then toward the end they gave some samples of a mystery flavor that you eat with your mouth (no spoons). There's ample parking. There is a "Flavor Graveyard" across from the parking lot, but it was closed because of the massive snow mounds to plow. There is also a gift shop/store where you can buy overpriced hats, shirts, mugs, and other things. Cheap postcards I thought were free were actually $1.50 each. Oh, come on. Because of other planned stops in the area, we had to buy a cooler bag for $12 for the four pints of ice cream we purchased. The staff were all friendly, accommodating, and upbeat. Going during the winter months you'll definitely not experience huge crowds. read more

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I am so confused because I swore I reviewed this place and noticed I did not when a friend posted their review! We were staying in NH and it has always been on my bucket list to visit Ben & Jerry's. It was only about an hour drive from our hotel so when we were that close, I just could not resist. We arrived on a Friday afternoon. I did want to do the tour but since we were going to be away from our dog for a while, we decided to just walk around and explore on our own. We started with the most important part- indulging in some delicious ice cream! I was so extremely disappointed they did not have my flavor. Since I was a kid, this was my go to flavor- Mint Chocolate Cookie. I obviously have other favorites but that is my ultimate. I settled for Chunky Monkey since I don't believe I ever had it but always wanted to try it ( weird aversion to it because of the name and association with a movie as a kid lol). There were so many flavors and options! I guess that's why I especially upset about not having my flavor. We had to wait longer than expected because of other customers holding up the line. The staff who served us were so great! We each ordered a single scoop but they were large scoops. Once we received our treats, we walked inside to check out the store. Although there was a variety of items in the store, I expected there to be a lot more products. I definitely felt obligated to purchase a tie dye shirt, so I did! I also purchased a shot glass. The prices were expensive but also expected. I'm hoping to visit again in the future but hopefully not in the winter season. read more

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It s a very nice tour. Not as big as I was thinking it would be, but nice to see the inner workings and hear the story. It's cute, simple and fun the way it is. Highly recommended. read more

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I enjoyed my experience overall but I didn't find any off the wall flavors you can't get at the grocery store. Tons of kids running around so get here early to avoid the madness. read more

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You know that song "Tell me something good?" Well they should be playing that all around the factory, because every time I talked to an employee they kept amazing me with new amenities that I could do. Plus the ice cream was great. Though looking around.. seeing all the happy family's makes me feel pretty lonely constantly reminding me of my late husband and my daughter who no long talks to me. ALAS I very much recommend. Sincerely, Rhonda read more

Ben & Jerry’s - scoops. - Ice Cream & Frozen Yogurt Near Me - Waterbury, Vermont

The Ben & Jerry's factory is simply adorable. The tour had plenty of fun facts and it was so exciting to have Ben & Jerry's by the scoop to try some more flavours in different cones read more

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The Ben & Jerry's Flavor Graveyard is a funny tribute to all the discontinued flavors, complete with headstones with epitaphs. The flavor descriptions were fun to read, and it's clear why some did not make it. Others were more surprising as some sounded pretty tasty to me. I liked that it gave reasoning for some of the discontinuations - for example, the peaches for the Georgia peach flavor were trucked in from Georgia which turned out to be too costly and too far away. I did laugh at how many pistachio flavored iterations they tried - I personally like pistachio ice cream, but apparently that's not a crowd-pleaser. It's a cute, quick stop near the parking lot for the rest of the factory. It's self-guided and a fun photo op. read more

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Loved this poetic, hilarious little graveyard featuring the marble headstones of the Ben & Jerry flavors that have met their demise. So sad it broke the news that my favorite, the Oatmeal Cookie Chunk, is officially deceased! Discontinued since 2012, I've been looking for it for years, and it was the greatest flavor they sell by far. Please resurrect?? Even just at the factory for a week! I'll come and get it! 5 stars!!! read more

Ben & Jerry’s - Ice Cream & Frozen Yogurt Near Me - Waterbury, Vermont

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We had a great time at the factory tour! You do have to book your tickets in advance because they tend to sell out. Parking was easy as there was plenty around the factory, even EV charging stations. Once you enter there's a shop you can buy souvenirs from. We waited around 15 mins for our tour to start. Our tour guide was so pleasant and funny! During the tour you get to see the workers making the ice cream, its history, and other fun facts. Towards the end of the tour you also get a free sample. Once the tour was over we went to the flavor graveyard and This was pretty cool as well. You get to see all the ice cream flavors that have been discontinued. We wanted to try the ice cream shop but the line went outside of the store and we didn't have time to wait, but I wish we could have! I highly recommend This activity if you are in the Waterbury-Stowe area! We had so much fun! read more

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I mean. You can't beat doing a tour of the OG Ben and Jerry's can you? It's one of the most fun things to do if you're in Vermont and find yourself there. It's like $6 and you get to see the history of the brand, see how they make the ice cream plus try a free sample! The tour guides are so fun and have funny puns which makes the kiddos laugh and they really made the inside bright, colorful and whimsical! Absolute must if you're in the area! Oh and make sure you take a walk outside through the flavor graveyard! read more

Ben & Jerry’s - Mango for me, lemon sorbet for him! - Ice Cream & Frozen Yogurt Near Me - Waterbury, Vermont

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We did the factory tour asa family. Enjoyed the tour and learned the process of manufacturing of the ice cream. The tour as great and Tennessee, our tour guide, did a wonderful job on the tour. The graveyard was the kicker at the end of the 6 minute movie but seeing it in person was worth it. The factory store had a variety of items that I enjoyed where I could shop for family and of course myself. I ended up getting several souvenirs for the family and myself. I loved the shovel scooper for the individual ice cream! The factory was really clean and of course we understood the privacy of the tour and had respect for the workers. At the end of the tour we had a sampling of the mango ice cream, which was delicious! At the ice cream shop, located outside, I ended up getting a honey graham latte ice cream which actually tasted more like a coffee ice cream. Should have done the butter pecan or the mango which was refreshing . There was a place to sit down and enjoy the experience. Overall, this was a Great one time experience and we always wanted to try it as we have visited Hanover for several years. read more

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Great ice cream . Very cool place . Definitely take your family if you're passing through Vermont . Friendly ppl and good ice cream. read more

Ben & Jerry’s - Ice cream - Ice Cream & Frozen Yogurt Near Me - Waterbury, Vermont

Been here a couple of times now. Parking is on a hill either above or below the factory. Handicap spots are in the first lot above the factory. A playground and staircase lead down the hill from the uppermost lot and the flavor graveyard. Buy tickets online to assure your spot on a tour or take a chance and buy them onsite. You can also get a cone or cup of ice cream outside where you will find picnic tables. A few seats are available inside along the wall. Restrooms are available both outside and in. A gift shop is located inside with plenty of t-shirts and other souveniers. Check-in for your tour inside on the left. The tour includes stairs to the upper level but an elevator is available if needed. Start with a brief film then move on to a glass sided walkway that straddles the factory floor. You see a bunch of machines and the containers moving on the line while the tour guide tells you about the process. Last stop is in the flavor lab that was originally used to create new flavor combinations. Walk past the photo wall of their top 10 flavors, past the restrooms and into the gift shop. If you really love B&J's the tour is worth it. If you are just curious it's not much of a tour. The flavor graveyard is a fun stop in a shady spot. The playground is a nice addition. read more

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Booked this ahead of time for a family of 6. The booking process was a straightforward process. On the day off of the visit, we drove down from Quebec City and didn't know if we were going to make it back in time. I emailed the company and they were able to change the reservation to a later time with no issues. It was a straightforward process and they were very kind. Really enjoyed the tour which came a free ice cream during the tour. The place was nice and entertaining. The gift shop had interesting items, the graveyard had nice funny stories and there was also a playground for the kids. Definitely recommended if you are in the area! read more

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Oh what fun it was to visit the Ben & Jerry's factory! Plan to buy your ticket ahead of time online to guarantee you'll get a spot on the tour. It is not in the city, so it would really suck to drive all that way and not get a ticket for the tour. While on the tour you will learn so much about the company, ice cream and mission. It was so cool to learn how important it to them to have every bite include chunks, but how they do it is a trade secret! After the tour you will get to sample one of their great flavors. Leaving the tour, be sure to read the walls to learn about their top 10 flavors of all time! I just love the names they give all the ice cream. You exit into the gift shop, so be sure to buy something in support. Lastly, get some ice cream then walk around outside and visit the ice cream graveyard and all the spots around to take photos! read more

cute factory tour. You will get to try sample of flavor of the day. Unfortunately they don't sell a special flavor at this location. I was hoping to find maple flavor ice cream.you have to come here once. If you want to do factory tour,it would be best to reserve it online. They give you a rundown if the factory process and cookie dough sample too. Don't forget to stop by the Ben Jerry flavor graveyard your a chuckle. read more

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I love Ben& Jerry's. Their ice cream is delicious and they have so many flavor options. I think the thing I like most about them is the fact that they are such a genuine company and they put people above profits. The tour only cost us $12 for two adults, but but if I'm being honest I think it only lasted about 25 minutes, which is much less than most factory tours we have been on. It consists of a video, followed by a look down onto the manufacturing floor from above, and then concludes with a sample. The tour itself is probably closer to three stars. I actually didn't care very much for the woman who did our tour. My husband was wearing the transition sunglasses he always wears when we walked in. They asked us not to take photos on the tour so we put our cameras away, but she called him out in front of the group and said he would need to take off his " spy glasses" because they are technically meta glasses. I understand a company not wanting to have their secrets stolen, but there were ways to do this other than calling him out in front of everyone and she also did it a rude way, like inferring that he was trying to get around some rule. He wears the glasses all the time and we sometimes forget that they can record if he wants to. Still, a light comes on and it's obvious to everyone if he is recording. So if she was smart enough to know what the glasses were, she was smart enough to know he wasn't trying to record anything. I want to give them the benefit of the doubt because most places have some employees that could use some training. There were a lot of people outside eating ice cream at the covered tables and there was a line for people to purchase ice cream when we came out of the tour. I think we would have had a better time had we just visited the graveyard and purchased a few ice cream flavors from the counter, but that's just me. They also have a little gift shop inside but nothing caught my eye. If you do stop by, just remember that the tour is short and hopefully you get a better guide than I did. Happy travels!! read more

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To start I would like to say that I'm not the biggest Ben & Jerry's ice cream fan. I think it's OK but not something I have on a regular basis because it's not my favorite ice cream brand. With that being said, if you do like ice cream, and you are in the Stowe Vermont area I think this is a stop that everyone should make just for the uniqueness of saying you went here and had the ice cream here specifically. Sure you can get this at your market, but it's pretty cool to say you got ice cream at the headquarters. There are some cool things about this location in that there is a flavor graveyard, a children's playground, a gift shop, and even tours that you can take. I however only wanted ice cream. The wait was pretty long (about 45 minutes) and while they don't have all the possible flavors they had a wide variety and a variety of options like Sundaes etc. What I will say is that the 2 flavors we got were better than any Ben & Jerry's ice cream I have ever had from the market. Do I regret standing in line for 45 minutes to get some Ben & Jerry's ice cream? no. Would I do it again? also no. If you are in the area and have some Time to kill and like ice cream you should go. read more

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Unable to try anything because they were near closing and the line had about 75 people in it, we walked through the gift shop instead. It smells incredible throughout, which was to be expected. The people we saw with cones and cups really seemed to be enjoying their treat. read more

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We were in the area and the tickets were only like $13 so we decided to give it a try. You have to schedule in advance since they are almost always sold out and they have plenty of visitors during the summer and during oct/nov when the leaves are changing colors. It was very hot out so it was nice to get to take a tour in an air conditioned temp controlled environment. The grounds are fun, full of all kinds of Ben & Jerrys information, souvenirs, playground, flavor graveyard, picture opportunities and posters of their top 10 selling flavors, and of course places to buy ice cream. The staff are all very friendly and welcoming. I asked a few questions before the tour started, and they had no problem answering. The tour experience is only about 30 minutes total. You start out in the waiting area and head up to a room to watch an informative 6 minute video about the company and plant. You leave that room and get a tasty little treat we got a little cup of ice cream nuggets (not sure of the official name), I think they were cookie dough. You then go to a viewing spot that overlooks where the ice cream is made. No photos. They explain what the 8 stations are, and we saw them cleaning which is like a 10 or 12 hour experience after they do their batch. You can ask questions and the person leading the tour answered several. Then you go to this room with some nostalgia and memorabilia for a scoop of pickle ice cream. That is what they said, but it was some other delicious tasty flavor. There were a lot more questions here for the tour host and she answered all of them. they also made accommodations for some people who could not eat the ice cream to find something else to offer them. I liked visiting the flavor graveyard too. Definitely worth visiting 1 time if you are in the area. read more

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Such a fun time. I was super excited to grab some ice cream (shoutout Milk & Cookies AKA the most elite flavor) and check out the graveyard. There's plenty of flavors I had no clue about so it was cool reading up on the flavor combos + the years they were around for, but it was most fun spotting the ones from the early 2000s since I actually remembered most of them. Such a clever nod to the past, while creating some more things to do/see while you visit the Ben & Jerry's grounds! read more

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Fun visit with the family. We enjoyed learning about the company and flavors. Staff was friendly. read more

Ben & Jerry’s - Ice cream case - Ice Cream & Frozen Yogurt Near Me - Waterbury, Vermont

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This place is definitely a must visit! Lots of insightful information about discontinued ice cream flavors and reasoning behind them. Also, just an overall good place to chill and relax. You can have a picnic before you go in and eat ice cream. They also have baby cows roaming around the graveyard. It's a fun place! read more

Waterbury, VT - I feel like B&J's original factory is an essential stop when you're visiting Vermont. I mean, it's iconic, and its identity is inextricably wrapped up in the imagery of Vermont like Bernie, Cabot cheddar, autumn leaves, and the Burlington Coat Factory.... Psych! That's actually in NJ (a fact I only recently learned!). We took the 30-minute factory tour where we watched an introductory film, got to observe through an upper-level glass pane where the magic happens on the production floor (top secret - no cameras allowed!), and ended the tour with an ice cream tasting of a flavor that we were told will be rolled out in the US in the coming months (salted caramel blondie). There is more to explore on the grassy premises of the property. The Flavor Graveyard is a fun highlight where gravestones of the "dearly de-pinted" are etched with clever sendoff rhymes (RIP Honey I'm Home! My short-lived love). There's a nice little playground, and plenty of occasions for photo ops. I was disappointed that the ice cream shop sold only the common flavors that you can already find at the grocery store. No special/limited edition or nuthin. At least resurrect a retired flavor or something! However I was appeased by the ice cream tasting from the tour, and loved it even as I'm not a big sweets person. I look forward to the day when they bring more UK flavors to the US, like Sunny Honey Home. (If you can't tell, I'm mad for honey ice cream! So hard to come by here.) Maybe because I've been here before, many years ago when I was a teen, the experience didn't awe me as it did the first time (not much has changed) and feels rather commercial. Still, it's one of the more interesting touristy things to do in VT so should be on your must-do list if you haven't been! read more

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This factory was just some place I had to visit. I'll be honest... not the biggest fan of Ben and Jerry's... but this is an icon that you gotta visit! I highly recommend buying tickets ahead of time. I did not do that and I was quite luckily but when I finished my tour, they had a sign outside that said "Sold out for the rest of the day" so I do recommend getting them ahead of time. They had a lot of really fun things to look at while waiting for your tour to start. They had a great gift shop, history timeline, signs listing all the best flavors, etc. The tour started on time. We got to watch mini movie to learn about B&J, then we got to see the factory floor where employees were making ice cream. We got learn the steps involved is making, packaging and shipping them. And finally we ended the tour with tasting a cup of ice cream flavor of the day/tour. The tour is very short (30 minutes or less) and you can't take photos inside the factory part. However, the tour guide was really entertaining. I was also very excited about the 'Flavor Graveyard' and it is not disappoint. Despite not being the biggest fan of them, this was probably one of my favorite things I did in Vermont. I would definitely recommend! read more

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Cute & fun visit if you're in the area. Visiting the flavor graveyard is a free attraction outdoors, along with a playground. Ice cream sold indoors (and outdoors in the summer) as well as merch items. We did the factory tour for $6/each, which is a fun half hour tour of the factory and review of the history and process of making the ice cream. The tour also comes with a generous ice cream sample. read more

The Ben & Jerry's Factory Tour has been on my bucket list for awhile and I was thrilled that we finally got around to doing it! Making reservations online was simple and the tour was a quick video and viewing of the factory production line that's at this location. It was nice to learn about the company's origins and see some of the process. I definitely enjoyed trying a scoop from the flavor lab and the tour guide was friendly. We got another scoop before we left and loved enjoying it in the lobby area with gorgeous murals. We went to the flavor graveyard which was pretty accessible even with the snow. Overall this was a really enjoyable trip but I don't think I need to go back again now that I've experienced it once. read more